DLG Auto Services Recensioni 10.682

TrustScore 4.5 su 5

4,6

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

The original repair was good apart from they had missed a small scratch on the top of the door. After sending a picture to Simon Bennett they asked me to take the car back to see what they could do. J... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Great service from start to finish. Polite staff, kept informed of progress with vehicle repairs. Picked up and dropped off my vehicle with no problems and kept to the time slots I was given.... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Whoever I spoke to, from the men who collected/returned my car to all the various admin staff they were all friendly and helpful. I was kept informed about my car repairs and expected finish date. A... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Just had our car repaired by DLG Auto Services through Churchill Insurance after extensive damage. What an absolutely top class service from start to finish. I don't know where to start. Car collect... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Officina di autoriparazioni

Scritti dall'azienda

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Informazioni di contatto


4,6

Eccellente

TrustScore 4.5 su 5

10.682 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Valutata 5 stelle su 5

I had my car repaired at the heywood …

I had my car repaired at the heywood branch.The appointment was easy to schedule ,pick up and drop off.
The staff were friendly, polite and professional.
They kept me informed with every step
The repair was do on time and to a very high standard.
My car look brand again after someone scrapped and chipped it. Really happy.
I would definitely recommend them and will return for future services.

21 marzo 2026
Non scritta su invito
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Risposta di DLG Auto Services

We're happy to hear that scheduling, pick-up, and drop-off were easy. It's great to know our staff's friendliness and professionalism impressed you, and that you were well-informed throughout the repair process. We appreciate your recommendation and look forward to serving you again.

Valutata 5 stelle su 5

Fast, efficient and friendly service

Fast, efficient and friendly service. Great communication throughout. Repair was excellent and car was dropped off at the estimated time.
Very pleased with the service.

25 marzo 2026
Non scritta su invito
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Risposta di DLG Auto Services

We're happy to hear that you found our service fast, efficient, and friendly! We're glad the repair was excellent, the communication was great, and the car was delivered on time. Thank you!

Valutata 5 stelle su 5

New boot

The garage did a great job replacing my boot and the dab radio antenna after a incident

10 giugno 2025
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Risposta di DLG Auto Services

We're happy to hear that the repairs to your boot and radio antenna met your expectations after the incident. Thank you for your positive feedback!

Valutata 5 stelle su 5

I was very pleased with the service DLG…

I was very pleased with the service DLG gave me. My white Audi TT was repaired perfectly & looks amazing. The staff i dealt with were all very helpful & professional. I wouldn't hesitate to recommend them & well deserved 5 star rating .

31 marzo 2026
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Risposta di DLG Auto Services

We're happy to hear that you were pleased with our service! It's wonderful to know your Audi TT's repairs met your expectations and that our staff were helpful. Thank you for your recommendation and kind words.

Valutata 5 stelle su 5

Outstanding service.

I cannot speak highly enough of this company. We were updated every day so knew that progress was being made. The work began as soon as the vehicle arrived and was completed ahead of the estimated time. We had complete confidence that the work would be of a high standard and we weren't wrong. Our car looks brand new. Many thanks to everyone concerned.

30 marzo 2026
Non scritta su invito
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Risposta di DLG Auto Services

We're happy to hear that you had such a positive experience! It's great to know that our updates kept you informed and that the work was completed promptly and to a high standard. Thank you for your kind words.

Valutata 5 stelle su 5

Very good service from start to finish

Very good service from start to finish. Highly professional and very organised. A perfect job was done on the repairs to my vehicle after a crash.

30 marzo 2026
Non scritta su invito
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Risposta di DLG Auto Services

We're happy to hear that you experienced very good, highly professional, and organized service from the beginning to the end, and that your vehicle repairs were perfect.

Valutata 5 stelle su 5

DLG AUTO SERVICES ARE AMAZING

DLG AUTO SERVICES ARE AMAZING! They are not only professional, but also kind, thoughtful and truly family friendly.
If I could give them 6 stars I would.
Kelly in the office and manager Adam went above and beyond to help me and my daughter when she was stranded, alone and her car wouldn’t start. I called in the off chance someone could go and jump start her car as I was 70 miles away. Adam was there wishing 15 minutes of my call. Helped her, started the car and did so in a kind, friendly and with generosity of heart. I will NEVER forget this kindness and want to say a HUGE thank you from the bottom of my heart. A truly great set up and obviously run by a people who genuinely care. 6 🌟

27 marzo 2026
Non scritta su invito
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Risposta di DLG Auto Services

We are so grateful for your amazing review! We're happy to hear that we could assist your daughter and provide her with support during a difficult time. It means a lot to us that you felt our team went above and beyond. Thank you for your kind words.

Valutata 5 stelle su 5

quick response

Hit a pot hole which damaged my tyre. Called rescue and got a quick response with be there in half hour.

10 febbraio 2026
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Risposta di DLG Auto Services

We're happy to hear that you received a prompt response from our rescue team after the incident. Thank you for your feedback!

Valutata 5 stelle su 5

Fantastic work from the guys at DLG…

Fantastic work from the guys at DLG Barnsley. Car picked up right on time and delivered back right when they said. The repairs are excellent, the car looks brand new. Communication, wether phone call or text was brilliant. Can't thank them enough.

20 marzo 2026
Non scritta su invito
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Risposta di DLG Auto Services

We're happy to hear that you were pleased with our team's work, the prompt collection and delivery, and the quality of the repairs. We appreciate your positive comments on our communication.

Valutata 5 stelle su 5

Bodywork Repairs

The service provided by DLG Auto Services - Manchester was first class and after thinking I was going to be without my car for over a week, it was returned after 2 days! The car looked great, inside and out.
Great service.

26 marzo 2026
Non scritta su invito
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Risposta di DLG Auto Services

We're happy to hear that you received first-class service! It's great to know that your car was returned so quickly and looked fantastic. Thank you for your positive feedback.

Valutata 5 stelle su 5

Car delivered and collected when…

Car delivered and collected when arranged. Polite staff in person and on phone

24 marzo 2026
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Risposta di DLG Auto Services

We're glad you found our staff polite and that the car was delivered and collected as planned. Thank you for your positive feedback!

Valutata 5 stelle su 5

Car picked up and brought back looking…

Car picked up and brought back looking good as new after a rear end collision!

Very pleased with the service and the customer service was great too!

25 marzo 2026
Non scritta su invito
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Risposta di DLG Auto Services

We're happy to hear that your car was returned looking good as new after the collision! We're glad you were pleased with our service and customer service. Thank you!

Valutata 4 stelle su 5

Accident repairs take longer than you may think!

My car was off the road for longer than I had expected, partly because it's actually the first time I've had to go through the 'accident/repair' process and didn't expect it would last so long and unfortunately because you were sent an incorrect part which added the best part of 3 weeks onto the whole thing! Your telephone staff were excellent each time I rang!

14 marzo 2026
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Risposta di DLG Auto Services

We appreciate your feedback and are sorry your repair took longer than expected. We acknowledge the delay caused by the incorrect part. We're happy to hear that our telephone staff were helpful during this process.

Valutata 4 stelle su 5

Problem free

All smooth - no problems - good communications.

24 marzo 2026
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Risposta di DLG Auto Services

We're happy to hear that your experience was smooth, and we appreciate your positive feedback regarding our communications.

Valutata 5 stelle su 5

Not your average mainstream body shop

Having had several poor experiences of mainstream body shops in the past, I was pleasantly surprised by the excellent service from DLG. Communication was excellent, they phoned back when they said they would, and everybody was polite and friendly. My car was repaired to "like new" status (you cannot tell it's been repainted), and the courtesy car was new with low mileage.

18 marzo 2026
Non scritta su invito
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Risposta di DLG Auto Services

We're happy to hear that you were pleasantly surprised by our service. It's great to know our communication and friendly approach made a positive impact. We appreciate your feedback on the quality of the repair and courtesy car.

Valutata 1 stelle su 5

Incomplete repairs even after 2 visits to the garage

Following an accident in my car, it was sent off to DLG Auto services (via my insurance) to complete the repairs. When i received my car back, it was apparent that the bodywork repairs had not been complete to a good enough standard and none of the body work was realigned properly. This lead to my boot not being water tight, and a battery in my boot being covered in water following rain, causing all the electrics in my car to malfunction.
I contacted the garage who then collected the car and took it off again for 2 weeks. When i got my car back after this, there was still issues with the body work and not all the electrical faults had been fixed!
The car will now need to go back in for a third time. Lazy workman ship!

23 marzo 2026
Non scritta su invito
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Risposta di DLG Auto Services

We appreciate you bringing this to our attention. We're sorry to hear that the repairs didn't meet expectations and caused further issues with leaks and electrical faults. We aim for high-quality workmanship, and we're taking steps to investigate and improve our service.

Valutata 5 stelle su 5

Excellent quality of work

Excellent quality of work, effective communication at all stages of the repair.

27 gennaio 2026
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Risposta di DLG Auto Services

We're happy to hear that you were satisfied with our work quality and communication. Thank you for your positive feedback!

Valutata 5 stelle su 5

DLG Auto Services Basildon are amazing…

DLG Auto Services Basildon are amazing in all areas. customer service is tops . They keep you informed all through the process of your car repairs. Very friendly, professional in everything they do. My car came back looking brand new Spotless. Can’t thank them enough

18 marzo 2026
Non scritta su invito
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Risposta di DLG Auto Services

We're happy to hear that you had such a positive experience with our services! It's great to know that you were impressed with our customer service and how we kept you informed. We appreciate your kind words about our team's professionalism.

Valutata 5 stelle su 5

Incredible: top service!

DLG Peterborough are nothing short of incredible. I have never experienced such great service, efficiency and good people in auto. From Jackie in reception to the standard of mechanical team, and the delivery guys, this is the very best you can get. Thank you so much!

13 febbraio 2026
Non scritta su invito
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Risposta di DLG Auto Services

We're happy to hear that you had such a positive experience! It's wonderful to know our service and team met your expectations. Thank you so much for your kind words and appreciation.

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