Covers&All Recensioni 

I ordered a simple built-in grill cover on June 20, for a 36" built-in grill from a large company. Covers & All offered similar quality for a lower price than the brand-name option.

Delivery was scheduled for July 3. They didn't start production till July 2 (twelve days after placing the order), according to their updates. New delivery date was July 9. When it didn't arrive, I inquired and learned it was still 4 days away from shipping, and another 7 days after that. All total, it would take 4 weeks to receive a simple, standard-size cover.

I attempted to cancel and get a refund. They refused. When I insisted, they said I could cancel and they'd refund 40% of my order. In other words, extremely slow service, indifferent customer support people (who are not US-based, if that matters to you), and they wanted 60% of the purchase price to cancel the order. This is insane. Please consider other vendors. I decided to pony up for the brand-name cover. It will arrive in 3 days.

UPDATE: do not believe their response. They are doing reputation management. Look at the recent reviews and see for yourself whether my experience was an anomaly, or a regular occurrence.

Delivered quickly at the date it was promised. also, kept us updated via email on process of product.
Product cover is awesome and strong. It is no match for the rain. really love it.

I ordered two sets of outdoor cushions and two cushions for ottomans. They don't tell you this, but they put the zippers on the seats on the side with a 45° angle turn to the front so that you can see the zipper on the front side of the chair. I personally have never seen a seat cushion, indoor or outdoor, where the zipper is anywhere other than the back where it can't be seen. They made me jump through hoops with multiple emails and videos from me before they finally told me that they weren't going to do anything about it. It is our standard policy to put the zipper on the side where it can be shown in the front. My other complaint is that this 4-in seat cushion is very soft and makes me wonder how long it will last. So I won't be buying anything else from this company again and keep in mind where they place the zippers if you have a problem with them showing in the front.

My experience was amazing from start to finish. They were very helpful in making sure all measurements were correct and that the fit would be perfect and it was. We opted for the heavier material for our outdoor sectional, as the area we live in can have some pretty significant weather. The color was spot on. Highly recommend this company and its product.

I ordered from Covers & All on 11 June (Order CUK386282901781187326) with an expected delivery date of 22 June, and I still haven’t received my goods.

For the past week I’ve been contacting customer service daily and keep being told it will arrive “by the end of the day” and to call back tomorrow if it doesn’t. Nothing changes and I’m not getting a real update or resolution.

FedEx also told me the tracking number I was given is not linked to my name/address, and that I need the correct tracking ID from the seller. When I told Covers & All this, I was then told that “FedEx make things up” and send customers back to the seller “to allow them more time,” which I found completely unacceptable.

I even arranged to be home from work to receive a delivery that never came. These were skylight covers I needed for the heatwave, and the hot weather has returned while I’m still waiting.

At this point I just want my order delivered urgently. If it’s not delivered by end of day Wednesday 8 July, I will be seeking a full refund. Based on this experience, I would not recommend this company.

I had placed an order with covers and all a couple of years ago and my experience was fantastic. I placed an order six weeks ago, paid for expedited production and shipping and six weeks later, all I have received is poor Customer Service, delivery dates that have been pushed back four times and two promises of shipping refunds that have not been fulfilled. My experience has been absolutely horrible this go around. My shipping date just got pushed back yet again.

Excellent product and service. The covers fit perfectly after step by step measuring suggestions by Covers & All. Very good quality and quick delivery.

I purchased 2 items on 11 June. Promised delivery on the 19 and then the 29 and now radio silence and no response to emails or online contact. I am beginning to think this is a scam,

ZERO STARS! Good luck finding one person in Suwanee, GA to speak to. This company is a total scam. I ordered based on a committed delivery date only to receive half of my order made incorrectly after a major delay in receipt. I went back and forth with attempted phone outreach (disconnected on hold after 10 minutes several times) and about 30 emails. I paid for the Assurance Guarantee and now have no order associated with my account, so no recourse or way to file a claim. Even if I was able, I am sure it would take months to transport to and from India. On the surface, this seems like a great option, but DON'T DO IT!

I had a problem with my order and they went above and beyond to fix it and make it right!!!

Ordered the first cushion which somehow came to me about 12” too short (not sure if I messed up or they did) and they corrected the issue without too much trouble. Cushion looks good and no problems with the new one

Scammers !
Waiting for more than a month giving us empty promises and promises
Finally asked for a refund and a cancellation only for them to say that their sooooo precious dedicated team is not available on a MONDAY at 3pm. SCAMMERS. When we asked where is our order coming from they were saying we don’t know. After asking multiple times they said overseas. As if it’s so confidential. Never order from them again.

Ordered a 26 to 32 inch tv cover, waited a month & got a gigantic cover for like an outdoor piece of furniture! Will not try again, wife Ordered one on Amazon & is was here in 2 day's & fit!

The cover is a very nice custom-sized and well-constructed work of art with my desired emblem. I’m quite happy with it!

I paid for expediated process and was guaranted a delivery date a few days before we had an event just incase it got delayed. Its now well passed the event we held and the best they can do it offer 50% off shipping. Absolute trash customer service too when you just ask for a cancelation. Now we are going to be shipped a cover that will sit and do nothing. Read reviews and go else where.

Buyer beware! We purchased a sunshade, with in 3 years the fabric is falling apart. We stored it inside over the winter and only put it up for summer months. We would even take it down when it was windy. The fabric is now breaking apart with the slightest pressure. I phoned for warranty issues, it comes with 2 years so they would not replace it.

I like the back and forth double checking measurements. This is my 2nd cover and it fit great. I will be ordering more in the future. The quality and of the covers are very very good. The process of placing an order is very easy. Just keep check your email for an email from their team.

Good product! Fits our outdoor furniture perfectly.

I placed two custom bench cushion orders (CAU385399611778316022 & CAU384621501778315631) on 9 May 2026, and Covers & All gave an estimated delivery of 28 May.

I don't mind production delays. What I do mind is a company repeatedly making commitments to customers that it has no ability—or no intention—of honouring.

Here's what happened:
• 28 May: No delivery.
• 7 Jun (Live Chat): "Production delay." New delivery date 15 Jun.
• 22 Jun (Live Chat with Customer Service Agent Kammy S): Assured my order would definitely be shipped by COB 22 June. Delivery date updated again to 29 Jun.
• 23 Jun: No tracking. Called Customer Service Agent Cherry, who first said it'd be another 7 days approximately, then upon me probing apologised, processed a 20% goodwill refund, and promised the order would ship within 24–48 hours. She also promised to personally call or email me with an update.
• At the same time I spent over an hour on Live Chat with Customer Service Agent Hank R, discussing the repeated broken promises. He was sitting beside Cherry while these commitments were being made.
• 24 Jun: No phone call. No email.
• 25 Jun: Back on Live Chat with Hank R. Order still hasn't shipped. Cherry claimed she had called and emailed me, but there was no missed call, voicemail or email. I then called customer service again and was told... another 7 days.

So the delivery timeline has become:
28 May → 15 Jun → 22 Jun → 29 Jun → 24–48 hours → another 7 days...

At what point does this stop being a delay and start becoming misinformation or outright lies?

The most frustrating part isn't the wait—it's that every time I contact Covers & All, I'm given a new promise, a new date, or a new assurance that turns out to be worthless. By the time the next promised date arrives, the goalposts simply move again. Oh, and despite multiple requests to speak to a supervisor and for the matter to be escalated, no supervisor got back to me, despite yet more promises that a supervisor would ring me back.

To make matters worse, I was repeatedly asked whether I wanted to cancel my order as a "resolution to the problem". No. I don't want to cancel my order. I want the product I paid for. I ordered these cushions because I wanted them, not because I wanted to spend weeks chasing customer support, collecting broken promises, accepting goodwill refunds, or being asked if I'd like to walk away from the purchase altogether. The solution to repeated delays shouldn't be to encourage customers to cancel. It should be to fulfil the order that was promised.

Ironically, my first order from Covers & All arrived promptly and was good quality. This second experience, however, has completely destroyed my confidence in the company.

If your production lead time is two months, then tell customers two months. Don't advertise one timeframe, repeatedly revise it, promise specific dispatch dates, promise callbacks that never happen, and then expect customers to accept "just another 7 days" indefinitely.

I've now spent more time talking to customer support than I have enjoying the product I paid for. Nearly two months after ordering, I still don't have my cushions, and I have absolutely no confidence that any delivery estimate Covers & All gives me has any credibility whatsoever.

This review isn't about a delayed order. It's about a company that has repeatedly failed to honour its own commitments. Until Covers & All fixes that culture, I cannot recommend anyone place an order with them.