We had a Carrier Infinity series 2 stage gas furnace and 5 speed (variable speed) heat pump installed in our new home a couple years ago. It is a 4 zone system and we added the Infinity series air pur... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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I've have always liked the PUP program. It gives me a chance to experience the equipment 1st hand. I have The Infinity 59MN7 with the Infinity A/C unit and a 5 zone system in my house I built 12 years... Leggi di più
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Carrier cannot be trusted to honor a warranty. I spent $16,000 on top of line AC Infinity system and 6 years later it broke and they say the part is no longer made. The dealer blames Carrier and Ca... Leggi di più
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The worst Ac brand ever I have encountered with! Like literally 0/10 in customer support and service...I have lodged a complaint for over a week now and no response..no visit...and this has happened a... Leggi di più
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Carrier Corporation is a global provider of heating, ventilation, air conditioning, and refrigeration solutions for residential, commercial, and industrial applications. Founded in 1915 by Willis Carrier, who is widely credited with inventing modern air conditioning, the company has played a central role in shaping indoor climate control technology for more than a century. Carrier offers a broad portfolio of products, including central air conditioners, heat pumps, furnaces, ductless mini split systems, and advanced building automation and controls. Its equipment is used in a wide range of environments, from single-family homes to large commercial buildings, hospitals, schools, and data centers. The company also provides energy-efficient and sustainability-focused solutions designed to help reduce utility costs and environmental impact. In addition to manufacturing HVAC equipment, Carrier supports installation, maintenance, and service through a network of contractors and distributors. This service ecosystem helps ensure systems are properly sized, installed, and maintained for long-term performance. For consumers evaluating Carrier on a platform like Trustpilot, key considerations often include product reliability, system efficiency, installation experience, customer support, and long-term maintenance costs. As with most HVAC brands, user experiences can vary depending on the contractor installing the system and the specific application of the equipment.
Informazioni di contatto
13995 Pasteur Blvd, 33418, Palm Beach Gardens, Stati Uniti
- 1-800-227-7437
- carrier.com
3,4
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Pésimo servicio técnico
Pésimo servicio técnico. Cuando los llamas para una avería que puede ser causa de una mala reparación de ellos, te piden 180€ solo por ir a valorarlo una hora, vamos te “obligan “ a llamar a otros cuando es su culpa
23 giugno 2025
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Risposta di Carrier
Lamentamos la experiencia que describes y entendemos lo frustrante que es tener que pagar por una visita técnica, especialmente cuando existe la percepción de que el problema puede estar relacionado con un servicio previo.
En estos casos, te recomendamos contactar directamente con el distribuidor o instalador autorizado de Carrier en tu zona para que revisen el historial de la instalación y el servicio realizado. También puedes escalar la situación a Atención al Cliente de Carrier llamando al 1-800-CARRIER para solicitar una revisión del caso y explorar posibles opciones de seguimiento.
Si decides avanzar, conservar los informes técnicos y facturas puede ayudar a que tu caso se evalúe con mayor claridad.
Extremely Disappointed
Extremely Disappointed – Poor Product & No Support
I’m extremely disappointed in Carrier. My furnace’s secondary heat exchanger failed just two years after the warranty expired, which I’ve now learned is a known issue tied to a class action lawsuit. Despite reaching out directly and professionally asking for any support—such as repair assistance, product credit, or a discount toward a new unit—Carrier flatly refused to help.
What’s worse is that I was never informed of the potential defect. Carrier has shown zero accountability or concern for customers affected by this defect, even though the issue is well documented.
I expected more from a company with Carrier’s reputation, but their lack of transparency, poor customer service, and refusal to stand behind their product says it all. I will not be buying Carrier again, and I strongly urge others to consider brands that support their customers.
4 giugno 2025
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Risposta di Carrier
We’re sorry to hear about your experience and understand how frustrating it is to deal with a major component failure shortly after the warranty period ends, especially when you were hoping for some form of assistance or goodwill support.
Warranty coverage and any potential discretionary assistance are reviewed based on the unit’s serial history, installation details, and documented service record, and decisions can vary case by case. We recommend working with your local installing Carrier dealer to review the full history of your system and submit any request for review or possible support options. You can also contact Carrier Customer Care at 1-800-CARRIER to request an escalation and ensure your concerns are formally reviewed.
Keeping your service documentation and any diagnostic reports will help support a thorough evaluation of your situation.
Disappointing Experience with Carrier’s Premium HVAC System and Support
I purchased a top-tier Carrier HVAC system expecting reliability, remote functionality, and strong customer support. Unfortunately, my experience has been marked by persistent equipment issues and an unresolved connectivity failure that undermines a key selling point of the system—remote monitoring and control.
Despite multiple technician visits, prolonged inconvenience, and significant time commitments on my part, the underlying problems remain unresolved. The system's blower intermittently malfunctions, and the thermostat remains unreliable, creating significant stress—especially while traveling without access to remote functionality.
I have made good-faith efforts to resolve these issues with Carrier and have also filed a formal complaint with the Florida Department of Agriculture and Consumer Services due to the lack of resolution.
I sincerely hope Carrier takes these concerns seriously and makes things right for customers who place trust in their brand and invest in their premium product lines.
1 gennaio 2025
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Risposta di Carrier
We’re sorry to hear about the ongoing issues you’ve experienced with system performance and connectivity, especially given the expectations of reliability and remote functionality with a premium system. We understand how frustrating it is when repeated service visits do not fully resolve the problem.
Since you’ve already taken steps to document and escalate your concerns, the most effective next step is to ensure your local installing Carrier dealer has a complete record of all prior diagnostics, service visits, and thermostat/connectivity troubleshooting. They can coordinate further technical review and, if needed, escalate through Carrier’s support channels for additional evaluation. You can also continue working directly with Carrier Customer Care at 1-800-CARRIER to reference your case and complaint filing so it can be included in any formal review.
We hope the situation can be fully resolved in a way that restores proper system operation and functionality.
Dangerous Experience with Carrier 2024…
Dangerous Experience with Carrier 2024 AI Flexicool AC
The indoor unit of my Carrier 2024 AI Flexicool AC suddenly burst into flames inside my home in Chennai, Perungalathur, causing a fire and property damage worth ₹5, 00, 000. The AC is less than a year old. This incident was extremely dangerous and could have caused serious injury or worse.
Customer support from both the Carrier AC team and their service support team has been appalling. Despite filing a complaint (CSR No: 447/2025) and a police report, there has been no proper response or resolution for over a month. The assigned service personnel were delayed, unhelpful, and shockingly rude and careless.
I have also sent multiple emails to Carrier, but there has been no reply or acknowledgment. This level of negligence is unacceptable.
This has been a deeply unsafe and traumatic experience. I strongly advise others not to waste their money on Carrier ACs. Safety and responsible customer service should never be compromised.
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9 maggio 2025
Non scritta su invito
Risposta di Carrier
We are very sorry to hear about this serious incident and understand the distress and concern it has caused, especially given the reported safety risk and property damage.
For a situation involving fire damage and an active complaint (including CSR and police reporting), it is important that the matter is escalated through formal channels so it can be reviewed with full technical and service records. We recommend continuing to follow up with your local Carrier service team in Chennai and ensuring your complaint reference (CSR No: 447/2025) is clearly included in all communications. You may also escalate directly to Carrier’s regional customer care team so the case is formally tracked and reviewed at a higher level.
Given the safety implications, retaining all documentation—service reports, photographs, and the police report—will be important for any investigation or claim review. If you have not received acknowledgment, we recommend re-sending your complaint and requesting escalation to a supervisor level for urgent attention.
BORRAN LOS COMENTARIOS QUE MO LES INTERESAN
Que fuerte cuando no les interesa los comentarios te los borran alegando que no pueden verificar los datos. Quien no pueda verificar datos que me llame que ya se los paso yo.... Pero claro esp seria admitir el problema en lugar de solucionarlo.
22 gennaio 2025
Risposta di Carrier
Entiendo la frustración, pero normalmente cuando una plataforma dice que “no puede verificar los datos” no es tanto una cuestión de querer ocultar el problema, sino de cumplimiento de normas: si no hay información suficiente, o si el caso no incluye datos comprobables (fecha, modelo, número de serie, parte del servicio, etc.), pueden retirar o no publicar el comentario para evitar afirmaciones que no puedan contrastarse.
Si quieres que tu caso tenga más peso y no dependa solo de un comentario, lo más efectivo suele ser documentarlo bien: modelo exacto, fechas de servicio, números de caso, fotos o informes técnicos. Con eso puedes escalarlo directamente a soporte oficial o al instalador autorizado para que lo revisen como incidencia formal, no solo como reseña.
Si quieres, puedo ayudarte a reescribir tu comentario para que sea más “verificable” y tenga más posibilidades de que no lo filtren o lo rechacen.
Extremely unreliable.
Extremely unreliable.
They billed me 229 pounds to push a few buttons on a boiler that was overheating.
2 weeks down the line they still have to send the invoice for the payment they got in advance and the certificate of the intervention.
This is not acceptable.
They are only good at cashing in, then they do not provide the service.
12 novembre 2024
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Risposta di Carrier
We’re sorry to hear about your experience and understand your frustration regarding both the service visit and the delay in receiving your invoice and intervention certificate.
We encourage you to contact your local installing Carrier service provider so they can promptly issue the outstanding documentation and review the billing for the visit. If you are not receiving a response, you can also escalate the matter through Carrier Customer Care at 1-800-CARRIER, who can help follow up with the responsible service partner and ensure the records and paperwork are completed.
Keeping your payment confirmation and service details on hand will help speed up the resolution.
Terrible Experience – Not Worth the Money
I purchased a Carrier 1.5 Ton AC, and it has been nothing but a disappointment. The cooling is weak, and it takes forever to cool even a small room. Within a few months, it started making strange noises, and the energy consumption is much higher than advertised. To make matters worse, customer service is terrible—long wait times, unhelpful responses, and no proper resolution to my complaints. For the price I paid, I expected much better performance and service. I would not recommend this AC to anyone.
25 maggio 2024
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Risposta di Carrier
We’re sorry to hear about your experience and understand your frustration with the cooling performance, noise issues, and customer service challenges you’ve described.
AC performance can be influenced by factors such as room size, installation quality, refrigerant charge, airflow, and maintenance, so we recommend having your system inspected by your local installing Carrier dealer to confirm it is operating within specifications and to diagnose the noise and cooling concerns. If issues persist after inspection, you can also contact Carrier Customer Care at 1-800-CARRIER to escalate your case and ensure it is reviewed properly.
We hope you’re able to get the system operating as expected.
Buy Carrier risk being burned to death!
Had a Carrier HVAC system under warranty that started on fire. Luckily I was at home to turn unit off. I contacted a HVAC contractor who attempted to get parts. Even with serial number and model number Carrier said maybe I could get a part in 4 months! Do i freeze or boil waiting for a maybe when unit is under warranty!
I googled Carrier only to see two class action lawsuits suits against them. Carrier lost and settled, appears to be their customer service is achieved via courts.
What if fire started at night! Do you want to be burned to death, buy Carrier! Be ware of Carrier who uses off brands such as Bryant.
There reply to my post is nonsense. I bought Trane and love it.
22 settembre 2024
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Risposta di Carrier
We’re very sorry to hear about your experience and understand how alarming and stressful a safety-related incident like this can be. Situations involving potential fire risk should always be treated as urgent and require immediate inspection by a qualified HVAC technician to ensure the system is safe to operate.
Parts availability timelines can vary depending on supply chain conditions and specific model compatibility, but in emergency or safety-related cases, your local installing Carrier dealer is typically the best point of contact to assess immediate options such as replacement components, system shutdown guidance, or temporary solutions. If you have not already done so, you can also escalate the matter directly through Carrier Customer Care at 1-800-CARRIER so the case can be reviewed and prioritized appropriately.
For any ongoing safety concerns, we strongly recommend keeping the system powered off until it has been fully inspected by a licensed professional.
Ive been waiting weeks for three fridge…
Ive been waiting weeks for three fridge units to be repaired, ive had numerous calls giving me an eta and keep getting cancelled. Ive left lorries off the road and had to hire lorries in to be able to do that at great cost!!
They dont inspire confidence like they say.
Avoid at all cost, i wouldnt recommend them.
14 maggio 2024
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Risposta di Carrier
We’re sorry to hear about the repeated delays and the disruption this has caused to your operations, especially with refrigerated units being critical to your business and the added cost of hiring replacement transport.
Service and parts timelines can sometimes shift due to availability or scheduling constraints, but we understand that repeated cancellations are unacceptable and highly disruptive. We recommend escalating this directly with your local Carrier service provider so they can prioritize your case and provide a more accurate, committed repair timeline. You can also contact Carrier Customer Care at 1-800-CARRIER to request escalation and a review of the ongoing delays.
We hope your units can be repaired and returned to service as quickly as possible.
Product service is very worst
Product service is very worst. Customer service is horribl. I have bought the product from carrier on May 5th today is 14 may till now the product is not installed and waiting for installation.
14 maggio 2024
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Risposta di Carrier
We’re sorry to hear about the delay in your installation and understand how frustrating it is to wait this long after your purchase.
Installation timelines can vary depending on scheduling availability and coordination with the local installing Carrier dealer, but this delay is not the experience we want for our customers. We recommend contacting your dealer directly for an updated installation appointment and, if needed, requesting immediate escalation. You can also reach Carrier Customer Care at 1-800-CARRIER to report the delay and seek additional assistance in expediting your installation.
We hope your system can be installed as soon as possible.
Bought a new Carrier Heatpump
Bought a new Carrier Heatpump, furnace and wifi thermostat, cost $25,000 with tax. Worked for 5 months then heatpump stopped. Several calls to the dealer and after 3 months still no one showed up to repair it. 3 MONTHS! I called another Carrier dealer and they said they cant fix it unless I pay, no warranty because they didn't install it. So I called carrier customer service, they were upset at the situation and told me they were escalating the problem I would get resolve. Over a week passed and then they emailed me saying sorry there is nothing they can do for me but please accept a voucher for $250 to go towards the repair, what kind of warranty is that??? Zero customer service and a very bad product! I am telling as many people as I can, everywhere I can.
5 luglio 2023
Non scritta su invito
Risposta di Carrier
We’re sorry to hear about the situation you’ve described and understand your frustration with the delay in service and the difficulty getting the heat pump repaired, especially after such a recent installation.
Warranty service is typically handled through the original installing dealer, as they coordinate diagnosis and warranty claims with Carrier. If that channel is not responsive, the next step is to escalate directly through Carrier Customer Care at 1-800-CARRIER so the case can be formally reviewed and reassigned if necessary. They can also help verify warranty eligibility and determine what support options may still be available based on your installation and service history.
We recommend keeping all service records and correspondence together so your case can be fully evaluated during escalation.
Para un tema tan simple como cambiar un…
Para un tema tan simple como cambiar un termostato, resulta imposible la comunicación, lo intente acercándome a un polígono gestionándolo a través de profesionales, me dijeron que los de Carrier no están contestando y no saben a quien acudir.
Cuando te metes en internet, una hoja saturada de información absurda e inútil, para un particular que tan solo quiere saber que termostato le puede ir con el sistema de aire que tiene.
Respecto atención al cliente: 0
Desconozco como gestionaran otras firmas, pero está es para salir corriendo y no parar.
14 marzo 2024
Non scritta su invito
Risposta di Carrier
Lamentamos la experiencia que describes y entendemos la frustración, especialmente cuando algo como la sustitución de un termostato se vuelve complicado y no hay una respuesta clara por parte del soporte.
En estos casos, la compatibilidad del termostato depende del modelo exacto del sistema y de la instalación existente, por lo que lo más recomendable es revisarlo con un instalador autorizado de Carrier en tu zona, ya que ellos pueden confirmar qué termostato es compatible y gestionar el suministro e instalación correctamente. Si no estás recibiendo respuesta por los canales habituales, también puedes intentar escalar la consulta a Atención al Cliente de Carrier llamando al 1-800-CARRIER para que puedan derivarte al soporte técnico adecuado.
Si quieres, puedo ayudarte a identificar qué termostatos suelen ser compatibles si me dices el modelo de tu equipo.
Son todos unos impresentables que no…
Son todos unos impresentables que no responden a mis llamadas para solucionar el arreglo de mi máquina de aerotermia. Si es necesario emprenderé acciones legales contra ellos. Llevo todo el invierno con la máquina averiada y nadie sabe solucionarlo si tengo la suerte de que vengan a verla.
3 marzo 2024
Non scritta su invito
Risposta di Carrier
Lamentamos la situación que describes y entendemos lo difícil que es pasar el invierno con un sistema de aerotermia averiado, especialmente cuando no se obtiene una respuesta clara o rápida.
En estos casos, lo más recomendable es insistir a través del instalador o servicio técnico autorizado de Carrier en tu zona, ya que son quienes gestionan directamente las visitas y la reparación. Si no estás recibiendo respuesta, también puedes escalar la incidencia a Atención al Cliente de Carrier llamando al 1-800-CARRIER para que puedan revisar el caso y derivarlo al canal correspondiente.
Te sugerimos conservar todos los registros de llamadas, partes de avería y comunicaciones, ya que pueden ser útiles para cualquier reclamación o seguimiento formal que decidas realizar.
ANTES DE CONTRATAR UN TECNICO DE LOS…
ANTES DE CONTRATAR UN TECNICO DE LOS QUE MANDA CARRIER , TE ACONSEJO QUE ESTES CON EL AIRE AVERIADO HASTA QUE PUEDAS INSTALAR UNO NUEVO DE OTRA MARCA,,,.. con tiempo te contare mi experiencia CON LO QUE ME COBRARON EL VERANO 23 ,,DICIENDOME QUE NO SABIA COMO RESOVERLO... 70 € POR VENIR Y NO SABER RESOLVER LA SOLUCCION ..PERO LOS 70€ POR VENIR Y MARCHAR SIN MAS...je..je
PREGUNTO ..¿ PUEDE SER parecido al timo de la estampita o el tocomocho..?? PREGUNTADO ESTA,,,, piensatelo bien si tienes otro recurso.< YO NI A TOMAR UNA CERVEZA
15 luglio 2023
Non scritta su invito
Risposta di Carrier
Lamentamos que hayas tenido una experiencia así con el servicio técnico y entendemos la frustración cuando una visita no resuelve el problema y aun así tiene coste asociado.
En general, las visitas diagnósticas suelen tener un coste por desplazamiento y revisión, incluso si finalmente no se realiza una reparación en el momento, pero entendemos que esto puede generar insatisfacción si no se aporta una solución clara.
Si no estás conforme con la actuación del técnico o el resultado del servicio, lo más recomendable es trasladar la incidencia al instalador o servicio técnico autorizado que gestionó la visita para que revisen el caso. También puedes escalarlo a Atención al Cliente de Carrier llamando al 1-800-CARRIER para que quede registrado y pueda ser evaluado.
Si quieres, puedo ayudarte a redactar una reclamación más formal para que quede más clara y tenga más peso.
Very Poor Warranty
I had 2 new Carrier Heat Pump units installed in my condo and now one has a refrigerant leak and I'm told that my 2 year old units only have a one year Warranty. Obviously this company has little confidence in their products and I note a 2.3 rating on Trustpilot. Probably well deserved.
Don't buy products from this company that won't stand behind them.
6 novembre 2023
Non scritta su invito
Risposta di Carrier
We’re sorry to hear about the issue you’re experiencing with your heat pump and understand how frustrating a refrigerant leak on a relatively new system can be.
Warranty coverage depends on the specific model, installation details, and registration terms, so we recommend reviewing your warranty documentation and working with your local installing Carrier dealer to confirm what coverage applies and to assess the leak. They can also help determine whether any parts or labor may still be eligible under warranty.
If you need further support or escalation, you can also contact Carrier Customer Care at 1-800-CARRIER so your case can be reviewed in more detail.
We hope you’re able to get the system repaired quickly and back to proper operation.
Not reliable, frequent part breakages
I purchased a carrier infinity system - top of their line - back in 2017. Last month I had the 4th - yes 4th - part breakage that resulted in a high labor bill and 3 night hotel stay. I've literally shelled out thousands of dollars in labor repairs and hotel stays because of Carrier's inferior manufacturing quality and defective equipment. I would not recommend any Carrier product. Their customer service is terrible - hides behind their parts warranty, as if that makes everything ok. I've had two of their replacement parts break on me - the whole controller panel for the compressor (twice) and the refridgearent regulator valve on the air handler - twice. Each time a part goes, it's hundreds in labor (not covered by warranty) and several nights in a hotel with no A/C. All the offer you is a lousy $250 gift card to buy more of their defective parts that are supposed to covered by warranty! This is least reliable A/C equipement ever made. Don't walk - run - away from Carrier. Plenty of other good products out there.
21 ottobre 2023
Non scritta su invito
Risposta di Carrier
We’re sorry to hear about the repeated failures you’ve experienced with your system and the disruption it has caused, including additional expenses and time without cooling. We understand how frustrating it is when issues persist despite multiple repairs and service visits.
Warranty coverage is typically limited to specific parts as outlined in the product warranty terms, while labor and related costs are usually handled through the installing dealer or service provider. That said, ongoing or repeat failures can be reviewed through your local installing Carrier dealer to ensure the system is properly diagnosed and to determine whether any further assistance or escalation options are available. You can also contact Carrier Customer Care at 1-800-CARRIER to have your case formally reviewed.
We recommend keeping all service records and invoices together when requesting escalation so your full system history can be evaluated.
fatal
Desde el mes de julio, que estamos esperando el presupuesto, nos lo enviaron la semana pasada,y encima quieren que todo lo paguemos por adelantado¡¡ En ningún sitio piden el 100% por adelantado. Unos impresentables, una empresa 0.
19 ottobre 2023
Non scritta su invito
Risposta di Carrier
Lamentamos la experiencia que estás teniendo y entendemos tu frustración con los retrasos en el presupuesto y las condiciones de pago que te han indicado.
En este tipo de intervenciones, la gestión del presupuesto y las condiciones de pago suelen depender del instalador o servicio técnico autorizado que está tramitando el trabajo, por lo que pueden variar según la empresa que lo gestione. Si no estás de acuerdo o necesitas una revisión del caso, te recomendamos contactar directamente con el distribuidor o instalador de Carrier que te está atendiendo para pedir una explicación detallada y alternativas. También puedes escalar la situación a Atención al Cliente de Carrier llamando al 1-800-CARRIER para que revisen el caso.
Te sugerimos conservar toda la documentación y comunicaciones para poder hacer un seguimiento completo de tu solicitud.
Buyer Beware - Carrier Ductless Split Systems
I had a Carrier 4 Zone Ductless Split HVAC system installed at my condo in November 2018.
Due to significant issues experienced since its installation with the design, control performance, and overall quality of your Ductless Split system, I’ve come to regret purchasing this Carrier product.
Issue #1 – Poor Temperature Control Capability
The first issue began in late 2019 when two of the smaller Indoor Units could not maintain a desired set temperature and continued to pump heat into the room well past the set temperature. Temperatures would continue to climb and stop only if the unit was turned off. The bedrooms effectively became unusable until a solution was found. After months of discussion, the unit was re-programmed to only operate in “Follow Me” mode and shut off the blower completely when the set temperature was reached. The program “bandaid” did solve the overheating problem but since the unit can now be used only in “Follow Me” mode, I have lost advertised functionality that I paid for.
The most disappointing thing about Issue #1 is that achieving and maintaining room temperature is the primary objective of a residential system and the system, as sold to me, could not do it as designed.
Issue #2 – Blower Noise
After installation, all four Indoor Units were “whisper” quiet when running. Within a short period of time, the unit in our Master Bedroom began making a noticeable “ticking” noise whenever the blower was running. As the unit is adjacent to the head of our bed, the noise was irritating enough to make getting to sleep very difficult. Many nights we would simply just shut the unit off to get to sleep and deal with uncomfortable room temperatures. Now, the blower in our main downstairs living area is also making noise. My conclusion can only be that the quality or quality control of the blowers used is unacceptable for the application.
Issue #3 – Outside Unit Control Design
Up until now, I was disappointed, but this most recent issue has pushed me well beyond just disappointment with Carrier.
Recently, we returned to our condo to find that the outside unit would not run. On inspection, it was found that a mouse had entered the control section of the outside unit and did over $2300 damage to the outside unit control electronics. Both fan motors, the motor driver board, and IPM board had to be replaced.
My issues with this are two-fold.
First, the components used are very light duty. The control boards and wiring are such that you would find in a desktop PC versus a commercial piece of equipment designed to live outdoors amongst nature. Even my service tech commented on how light duty the wiring and components are in this unit as compared to others AC or heat pump units he typically works on.
Second, it appears that no attempts were made within the design to prevent rodents or even severe weather from entering the control section of the outdoor unit. It would seem to be a logical design specification to enclose these delicate electronics and wiring in an enclosure with wiring entering / exiting through grommets or strain reliefs to at least try to keep weather and critters out.
Final Comments
I’ve owned Carrier products in the past and, in general, have never had a reason to complain until now. Before I started experiencing these issues, I recommended Carrier mini-splits to my neighbors. Now Some of my neighbors’ have purchased Carrier based on my recommendation and, now after all the problems with my system, I feel guilty for having done so. I certainly will not recommend Carrier again.
Carrier is one of the biggest names in the business and one that I have always had good experience with, I felt certain that Carrier would not put product out before it was ready for market.
I was wrong!
1 febbraio 2023
Non scritta su invito
Risposta di Carrier
We’re sorry to hear about the ongoing challenges you’ve experienced with your ductless system and understand how frustrating it is when performance, noise, and durability concerns persist over time, especially after multiple service interventions.
Because your concerns involve both operational performance and component-level damage, the most appropriate next step is to have the system fully re-evaluated by your local installing Carrier dealer, who can review the installation design, control configuration, and outdoor unit enclosure conditions in detail. They can also determine whether any additional adjustments, repairs, or design modifications are possible based on your specific setup.
If you believe the issue has not been adequately resolved through standard service channels, you can also contact Carrier Customer Care at 1-800-CARRIER to escalate the case and ensure your full service history and concerns are formally reviewed.
We recommend documenting all prior repairs and findings so the system can be assessed comprehensively.
El servicio oficial
El servicio oficial, HVAC Clima, Servicio y Controles Iberia, un auténtico robo a mano armada, tardan una eternidad en atenderte, presupuesto desorbitado y pagar por adelantado la reparación¡¡ Nada recomendable
9 gennaio 2023
Non scritta su invito
Risposta di Carrier
Lamentamos la experiencia que estás describiendo y entendemos la frustración que genera la demora en la atención y unas condiciones de presupuesto o pago que no esperabas.
En estos casos, lo más recomendable es revisar la situación directamente con el servicio técnico autorizado o distribuidor que está gestionando la intervención, para que puedan detallar el presupuesto y las condiciones de pago antes de continuar. Si no estás conforme o no recibes una respuesta clara, también puedes escalar la incidencia a Atención al Cliente de Carrier a través del canal oficial 1-800-CARRIER para que el caso sea revisado.
Te sugerimos conservar toda la documentación y comunicaciones para poder hacer un seguimiento adecuado de tu reclamación.
Colapso Carrier aire acondicionado!
En 2015 instalé 3 splits de aire marca Carrier. Entre 2021/22, los tres empezaron a dar fallos graves. Uno dejó de climatizar sin mayores avisos. El segundo, con disfunciones cada vez más importantes, hasta colapso total en el verano de 2022. El tercero solo funciona en ocasiones. Los técnicos que me visitaron nunca supieron decir que pasaba, aunque todos cobraron sus diagnósticos. Tengo otros dos aparatos de otra marca, instalados antes que estos de Carrier, que siguen funcionando a día de hoy perfectamente. Carrier ha resultado funesta
29 giugno 2022
Non scritta su invito
Risposta di Carrier
Lamentamos la experiencia que estás describiendo y entendemos la frustración cuando varios equipos presentan fallos y las visitas técnicas no logran dar una solución definitiva.
En este tipo de casos, lo más recomendable es que el sistema sea revisado de forma integral por un instalador autorizado de Carrier, ya que el diagnóstico puede depender de la instalación, el mantenimiento y el estado de cada unidad interior y exterior. Si los problemas continúan sin resolverse, también puedes escalar la situación a Atención al Cliente de Carrier llamando al 1-800-CARRIER para que revisen el historial de servicio y las incidencias registradas.
Te recomendamos conservar los informes de las visitas técnicas, ya que pueden ser útiles para un análisis más completo del caso.
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