We had a Carrier Infinity series 2 stage gas furnace and 5 speed (variable speed) heat pump installed in our new home a couple years ago. It is a 4 zone system and we added the Infinity series air pur... Leggi di più
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I've have always liked the PUP program. It gives me a chance to experience the equipment 1st hand. I have The Infinity 59MN7 with the Infinity A/C unit and a 5 zone system in my house I built 12 years... Leggi di più
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Carrier cannot be trusted to honor a warranty. I spent $16,000 on top of line AC Infinity system and 6 years later it broke and they say the part is no longer made. The dealer blames Carrier and Ca... Leggi di più
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The worst Ac brand ever I have encountered with! Like literally 0/10 in customer support and service...I have lodged a complaint for over a week now and no response..no visit...and this has happened a... Leggi di più
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Carrier Corporation is a global provider of heating, ventilation, air conditioning, and refrigeration solutions for residential, commercial, and industrial applications. Founded in 1915 by Willis Carrier, who is widely credited with inventing modern air conditioning, the company has played a central role in shaping indoor climate control technology for more than a century. Carrier offers a broad portfolio of products, including central air conditioners, heat pumps, furnaces, ductless mini split systems, and advanced building automation and controls. Its equipment is used in a wide range of environments, from single-family homes to large commercial buildings, hospitals, schools, and data centers. The company also provides energy-efficient and sustainability-focused solutions designed to help reduce utility costs and environmental impact. In addition to manufacturing HVAC equipment, Carrier supports installation, maintenance, and service through a network of contractors and distributors. This service ecosystem helps ensure systems are properly sized, installed, and maintained for long-term performance. For consumers evaluating Carrier on a platform like Trustpilot, key considerations often include product reliability, system efficiency, installation experience, customer support, and long-term maintenance costs. As with most HVAC brands, user experiences can vary depending on the contractor installing the system and the specific application of the equipment.
Informazioni di contatto
13995 Pasteur Blvd, 33418, Palm Beach Gardens, Stati Uniti
- 1-800-227-7437
- carrier.com
3,4
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Love my Carrier Heat Pump Systems
I purchased two Carrier heat pump systems for my home. My experience has been positive. The operation is quiet and the comfort level is great.
19 giugno 2025
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**Extremely Disappointing Experience…
**Extremely Disappointing Experience with Carrier – Manufacturing Defect, No Replacement, No Refund**
I am extremely disappointed with the after-sales service provided by Carrier and the way my complaint has been handled.
I purchased a new Carrier AC from Reliance Digital, Ahmedabad, during the last week of April. Shortly after installation, I noticed that the cooling performance was not satisfactory. Since the product was brand new, I immediately raised a service request on May 3.
A technician was sent by Reliance Digital, who inspected the AC and informed me that the issue had been resolved. The complaint was then marked as closed in their system. Unfortunately, the problem continued exactly as before.
I had to repeatedly follow up with the technician and customer support before another visit was arranged. During the subsequent inspection, the technician himself acknowledged that the AC had a manufacturing defect. Based on this finding, I requested either a replacement unit or a full refund, which I believe is a reasonable expectation when a newly purchased product is found to be defective from the factory.
What followed was an exhausting and frustrating experience. Despite multiple follow-ups, I received little to no response. I was forced to personally visit the Reliance Digital store twice just to seek updates and push for a resolution—something that should never be required from a customer who has already paid the full purchase price.
While the Reliance Digital team eventually started responding, Carrier's position has been extremely disappointing. Despite the confirmed manufacturing defect in a newly purchased product, Carrier has refused to provide a replacement or refund. Instead, I have been asked to accept repairs and continue using a product that was defective from the beginning.
As a customer, I find this completely unacceptable. I purchased a brand-new AC, not a refurbished or repaired unit. If a manufacturing defect is identified immediately after purchase, the customer should not be expected to bear the inconvenience, uncertainty, and loss associated with a faulty product.
I am posting this review to make other customers aware of my experience and to request that Carrier reconsider its position. I expect a fair and customer-centric resolution in the form of a replacement unit or refund rather than repairs on a defective product that failed from the outset.
Unless this matter is resolved satisfactorily, I will have no option but to escalate the issue through appropriate consumer grievance channels and share my experience across relevant consumer review platforms.
I hope Carrier values its reputation and customer trust enough to provide a fair resolution.
3 maggio 2026
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Risposta di Carrier
We're sorry to hear about your experience and understand your frustration. We appreciate you taking the time to share these details.
For assistance with your case, please contact our Customer Care team at 1-800-CARRIER (1-800-227-7437) and have your case number, model number, and purchase information available. Our representatives can review your situation, discuss the options that may be available, and help ensure your concerns are properly documented and addressed.
Thank you for bringing this matter to our attention. We value your feedback and the opportunity to assist you further.
I had a great experience with the Pup…
I had a great experience with the Pup program. I installed two Infinity systems, one of which with zoning. I’ve installed hundreds, but never got to experience in my house. I couldn’t be happier. Always consistent and comfortable in the house will achieving that comfort efficiency. Love it!
5 giugno 2026
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Risposta di Carrier
Thank you for sharing your experience! It's especially rewarding to hear feedback from someone who has installed hundreds of systems and now gets to enjoy the benefits of the Infinity® System at home. We're glad you're experiencing the consistent comfort, zoning performance, and energy efficiency these systems are designed to deliver. Thank you for choosing Carrier and for being part of the PUP program!
I've have always liked the PUP program
I've have always liked the PUP program. It gives me a chance to experience the equipment 1st hand. I have The Infinity 59MN7 with the Infinity A/C unit and a 5 zone system in my house I built 12 years ago. I recently installed a crossover system in my garage in Northern WI, waiting for the new ecobee thermostat to control it. My most recent purchase was for 2-stage small package heat pump rooftop unit that I had put in my winter condo in Arizona. Special shout out to Jaycox HVAC for installing it for me.
4 giugno 2026
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Risposta di Carrier
Thank you for your continued participation in the PUP program and for sharing your experience! We appreciate the opportunity to hear from customers who have firsthand experience with Carrier solutions across a variety of applications. From your Infinity® System with zoning to your recent packaged heat pump installation in Arizona, it's great to know Carrier products are helping deliver comfort in every season and location. We're also glad to hear about your experience with Jaycox HVAC and appreciate their role in bringing your project to life. Thank you for choosing Carrier and for your ongoing trust in our products.
So far I’ve been very happy with the…
So far I’ve been very happy with the system. Extremely quiet and efficient. Have only had it for 2 months, but for heating and cooling, I’ve only used 45 kilowatt hours.
My only concern is that it gurgles like it doesn’t have a full head of liquid, but it is working well. Very steady. It is charged correctly and chugging along. The old system was very loud and used a lot of power.
4 giugno 2026
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Risposta di Carrier
Thank you for sharing your experience! We're glad to hear your new Carrier system has delivered the quiet operation, efficiency, and consistent comfort you were looking for. It's especially rewarding to know you've already seen a significant reduction in energy usage compared to your previous system. While some sounds can be normal during operation, we're pleased to hear the system is performing steadily and as expected. Thank you for choosing Carrier, and we hope you continue to enjoy reliable comfort for years to come.
I installed 2 of the 26 series…
I installed 2 of the 26 series inverters and gas furnaces which are true variable speed units. When the unit is set to 74degrees, it stays at 74 constantly. The condenser outside can't be heard unless standing next to it. I am an HVAC contractor, and while these units are a little pricey, they are awesome!!!
3 giugno 2026
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Risposta di Carrier
Thank you for the outstanding review! We're especially honored to hear such high praise from an HVAC professional. It's great to know the 26 Series inverter system is delivering the precise temperature control and ultra-quiet operation it was designed for. Maintaining a consistent indoor temperature while keeping outdoor sound levels to a minimum is exactly the kind of comfort experience we strive to provide. We appreciate your confidence in our products and your willingness to share your experience. Thank you for choosing Carrier!
Found the System I was looking for
The Carrier website was a great way to do some research and figure out exactly what kind of system I was looking for with my residence.
1 giugno 2026
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Risposta di Carrier
Thank you for your feedback! We're glad to hear that the Carrier website helped you research your options and find the right system for your home. We strive to provide clear, helpful information that makes the decision-making process easier, and it's great to know the site supported you in finding a solution that fits your needs. Thank you for choosing Carrier!
My Carrier Infinity hybrid system is…
My Carrier Infinity hybrid system is amazingly quiet and efficient… we love it.
8 gennaio 2026
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Risposta di Carrier
Thank you for sharing your experience! We're delighted to hear that you're enjoying the quiet performance and energy efficiency of your Carrier Infinity® hybrid system. Delivering exceptional comfort, innovative technology, and dependable performance is what Carrier strives for, and it's wonderful to know your system is exceeding expectations. Thank you for choosing Carrier for your home's comfort needs.
I love my carrier Infiniti systems
I love my carrier Infiniti systems. I have three of them in my house and garage and they are all super quiet. I especially like the variable speed features on the Infiniti units.
18 febbraio 2026
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Risposta di Carrier
Thank you for sharing your experience with your Carrier Infinity® systems. We're glad to hear you’re enjoying the quiet operation across your home and garage, along with the comfort benefits of variable-speed technology. The Infinity® platform is designed to deliver consistent, efficient performance and precise temperature control, and it’s great to know it’s making a difference in your home. We appreciate you choosing Carrier.
Installed a Carrier variable speed heat…
Installed a Carrier variable speed heat pump at my last house and it was great. Super quiet and efficient. Currently building a house and will be getting the same thing for it.
31 luglio 2025
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Risposta di Carrier
Thank you for sharing your experience with Carrier. We’re glad to hear your previous variable-speed heat pump delivered the quiet, efficient comfort you were looking for. It’s especially exciting to hear you’re choosing Carrier again for your new home build. We appreciate your continued trust and look forward to helping you enjoy reliable, energy-efficient comfort for years to come.
Best Investment Made
I purchased a Carrier Infinity System in 2019. The old one was extremely loud and the utility bills too high for comfort. After 6+ years, I extremely happy with the investment. Its quiet, comfortable, utility bills went down, and not one single issue (knock on wood).
1 giugno 2026
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Risposta di Carrier
Thank you for sharing your experience. We’re pleased to hear your Carrier Infinity® system has delivered the quiet comfort, improved efficiency, and lower utility bills you were looking for. It’s especially great to know it has provided reliable, trouble-free performance over the years. We appreciate your trust in Carrier and are glad your investment continues to make a positive difference in your home comfort.
Great system
We had a Carrier Infinity series 2 stage gas furnace and 5 speed (variable speed) heat pump installed in our new home a couple years ago. It is a 4 zone system and we added the Infinity series air purifier. Couple little glitches on startup and set up but it has performed flawlessly since then. Keeps the house clean and comfortable with easy maintenance. Very satisfied!
6 giugno 2025
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Risposta di Carrier
Thank you for sharing your experience with your Carrier Infinity® system. We’re glad to hear that, after the initial setup, your system has been performing flawlessly and delivering the clean, comfortable air your home deserves. It’s great to know the multi-zone comfort and Infinity® air purifier are helping maintain consistent comfort and indoor air quality with easy maintenance. We appreciate your feedback and your trust in Carrier.
The installation went smoothly
The installation went smoothly. The remote HP and gas furnace replaced a top of the line Carrier from 2010 so everything fit with a minimum of fuss. Operationally, numerous upgrades. It is significantly quieter and air delivery is even quieter than the previous variable speed furnace. I love the iPhone app interface too! No hassles, it all came together and just operates quietly in the background. Added bonus, it is compatible with my existing Carrier 4 zone system!
23 marzo 2026
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Risposta di Carrier
Thank you for sharing your experience. We’re glad to hear your installation went smoothly and that your new Carrier system integrated seamlessly with your existing setup. It’s great to know you’re enjoying the upgrades in performance—especially the quieter operation, improved comfort delivery, and the convenience of the app-based controls. We appreciate your continued trust in Carrier and are pleased your system is delivering the quiet, reliable comfort you expect.
Good quality
Furnace and heat pump is good quality. I had to get used to the thermostat that came with it because it was much more fancy than my last one.
12 dicembre 2025
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Risposta di Carrier
Thank you for sharing your feedback. We’re glad to hear you’re pleased with the quality of your Carrier furnace and heat pump. It’s understandable that the advanced thermostat takes a bit of getting used to—Carrier Infinity® controls are designed to offer more precise comfort management and system insight than traditional thermostats. We appreciate your trust in Carrier and are here to help you get the most from your system.
Received my equipment on time at a…
Received my equipment on time at a great price. System works great. Bill M
1 ottobre 2025
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Risposta di Carrier
Thank you for your feedback. We’re glad to hear your Carrier system arrived on time, was priced well, and is performing as expected. It’s great to know everything is working smoothly and meeting your comfort needs. We appreciate you choosing Carrier and sharing your experience.
Reliable Comfort
In a chaotic day-to-day world, knowing that our house will be super comfortable when we get home from work each day is such a blessing. We're on our 3rd Carrier system; this and the previous have been Infinity systems. Having the ability to not only change the thermostat settings but also view any history of errors is helpful. We have our system serviced each spring and fall by the installing contractor, which probably helps the life expectancy and warranty. We've found each system to be extremely reliable and the lowest total cost of ownership due to minimal repairs or service calls.
29 maggio 2026
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Risposta di Carrier
Thank you for sharing your experience and continued trust in Carrier. We’re glad to hear your Infinity® systems have provided reliable comfort and peace of mind through the years. It’s great to know the advanced controls and system history features have been helpful, and that your regular maintenance routine is supporting long-term performance. We appreciate your loyalty and are pleased your Carrier systems continue to deliver dependable, efficient comfort and strong value over time.
This is the 3rd unit I've purchased…
This is the 3rd unit I've purchased through Carrier's personal use program and all three times the process has been easy and the equipment has worked great each time. The first unit has been in service for over 8 years without issue. The second unit has been in service for 6 years without issue. The 3rd unit was just installed at the end of 2025 and my electric bill dropped by $70 per month since installation. As a technician who's serviced and installed every brand of unit out there, I would recommend Carrier as the best brand for residential applications by far. Nobody is perfect, all units can and will have issues, but for customer service, parts availability, and ease of use, Carrier is by far #1.
12 dicembre 2025
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Risposta di Carrier
Thank you for sharing your detailed experience and continued trust in Carrier. We’re glad to hear your experience with the Personal Use Program has been smooth and that your systems have delivered long-term, reliable performance across multiple installations. It’s especially rewarding to know your most recent installation has also contributed to meaningful energy savings.
We appreciate your perspective as a technician and your recognition of the importance of serviceability, parts availability, and ease of use in residential systems. Feedback like yours helps reinforce our focus on dependable performance and practical, long-term comfort solutions. Thank you for choosing Carrier again and for taking the time to share your experience.
I replaced my furnace and heat pump…
I replaced my furnace and heat pump this year with a new Carrier system. I love my new Infinity furnace and heat pump. I chose a local Factory Authorized Dealer who took care of everything for me from sizing the equipment to installing the new and disposing of the old. All of my equipment was registered by the contractor, so I have the longer warranty. Great product installed by a fantastic contractor.
15 gennaio 2026
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Risposta di Carrier
Thank you for sharing your experience. We’re glad to hear you’re enjoying your new Carrier Infinity® furnace and heat pump and that the installation process went smoothly from start to finish. It’s great to know your Factory Authorized Dealer provided full support, including proper sizing, installation, and equipment registration for extended warranty protection.
We appreciate your trust in Carrier and are pleased your new system is delivering the comfort and peace of mind you were looking for.
Carrier 5 Speed Heat Pump
Great system and very quite. My system has two zones one for the Master Bedroom and one for the rest of the house. The original app to use your phone to control the thermostat was excellent so for some reason they changed it and as of last check it stinks. But I do not need that app as I now have only the one house since being retired. Our bills are drastically lower then our old unit and it rarely gets up to the highest speed. Over two years old and all I ever do is change the filter when it says too.
1 giugno 2026
Non scritta su invito
Risposta di Carrier
Thank you for sharing your experience. We’re glad to hear your Carrier system is providing quiet, efficient comfort and that your zoning setup is working well for your home. It’s great to know you’ve seen meaningful energy savings and that the system continues to operate reliably with minimal maintenance.
We also appreciate your feedback regarding the app experience. Input like this is valuable as we continue to evaluate and improve our connected home solutions. Thank you for choosing Carrier and for taking the time to share your long-term experience.
My Carrier systems were installed by a…
My Carrier systems were installed by a Factory Authorized Dealer and are running great. It feels comfortable in my home 100% of the time. I have 1 ductless unit and a Infinity system and love them both. My installer comes each year for routine maintenance and I could not be happier.
1 giugno 2025
Non scritta su invito
Risposta di Carrier
Thank you for sharing your experience. We’re glad to hear both your Carrier Infinity® system and ductless unit are providing consistent comfort throughout your home. It’s great to know your Factory Authorized Dealer has supported you with professional installation and ongoing maintenance, helping keep your systems running smoothly year after year.
We appreciate your trust in Carrier and are pleased your equipment continues to deliver reliable, efficient comfort.
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