We had a Carrier Infinity series 2 stage gas furnace and 5 speed (variable speed) heat pump installed in our new home a couple years ago. It is a 4 zone system and we added the Infinity series air pur... Leggi di più
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I've have always liked the PUP program. It gives me a chance to experience the equipment 1st hand. I have The Infinity 59MN7 with the Infinity A/C unit and a 5 zone system in my house I built 12 years... Leggi di più
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Carrier cannot be trusted to honor a warranty. I spent $16,000 on top of line AC Infinity system and 6 years later it broke and they say the part is no longer made. The dealer blames Carrier and Ca... Leggi di più
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The worst Ac brand ever I have encountered with! Like literally 0/10 in customer support and service...I have lodged a complaint for over a week now and no response..no visit...and this has happened a... Leggi di più
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Carrier Corporation is a global provider of heating, ventilation, air conditioning, and refrigeration solutions for residential, commercial, and industrial applications. Founded in 1915 by Willis Carrier, who is widely credited with inventing modern air conditioning, the company has played a central role in shaping indoor climate control technology for more than a century. Carrier offers a broad portfolio of products, including central air conditioners, heat pumps, furnaces, ductless mini split systems, and advanced building automation and controls. Its equipment is used in a wide range of environments, from single-family homes to large commercial buildings, hospitals, schools, and data centers. The company also provides energy-efficient and sustainability-focused solutions designed to help reduce utility costs and environmental impact. In addition to manufacturing HVAC equipment, Carrier supports installation, maintenance, and service through a network of contractors and distributors. This service ecosystem helps ensure systems are properly sized, installed, and maintained for long-term performance. For consumers evaluating Carrier on a platform like Trustpilot, key considerations often include product reliability, system efficiency, installation experience, customer support, and long-term maintenance costs. As with most HVAC brands, user experiences can vary depending on the contractor installing the system and the specific application of the equipment.
Informazioni di contatto
13995 Pasteur Blvd, 33418, Palm Beach Gardens, Stati Uniti
- 1-800-227-7437
- carrier.com
3,4
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64 recensioni
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By far worst air conditioning company…
By far worst air conditioning company in the world. After having air conditioning in 2 of the 3 building s i saved my money to put central air in 3rd shop. After installing Every year a different issue. This year the blower motor is bad .technician cost $ 832. I asked why is wouldn't be warranty. 5 years if you didn't register it 10 years if you did. I never got any notification about registration. So when I called corporate they said yes you bought carrier but we are separate. Then when I call carrier enterprise Alberto the manager said we aren't dealing with this today and you contractor has to put the claim in after ther new one is bought & paid for. I own about 20 properties & I can tell you I never have been treated like this ever. Any replacement or new project will never have a carrier product ever . Worst company ever . The best is the unit is made in Vietnam & on line with the serial number punched in the most expensive American made is $500
27 maggio 2026
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Risposta di Carrier
We’re sorry to hear about your experience and understand your frustration. Warranty coverage can vary depending on the product model and whether registration was completed within the required timeframe after installation.
Because Carrier products are installed and serviced through independent dealers and distributors, we recommend working directly with your local installing dealer regarding warranty claim eligibility and repair options. You may also contact Carrier Customer Care at 1-800-CARRIER for additional assistance reviewing your product information and available support options.
We appreciate your feedback and the opportunity to address your concerns.
The worst Ac brand ever I encountered
The worst Ac brand ever I have encountered with! Like literally 0/10 in customer support and service...I have lodged a complaint for over a week now and no response..no visit...and this has happened a month before too...like literally the worst service..it was my last time buying carrier AC ..I don't recommend anyone buying from this shit company!
25 maggio 2026
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Risposta di Carrier
We’re very sorry to hear about your experience and understand how frustrating it is to deal with ongoing service delays. This is not the level of support we strive to provide. Please contact Carrier customer support at 1-800-CARRIER or work directly with your installing contractor, as they can often help coordinate warranty and service support more quickly. You’re also welcome to send us your complaint number and contact details in a direct message so we can help escalate the issue with the appropriate team.
trusted brand
Carrier is a trusted brand & highly thought of by the contractors I deal with. I've been investigating a new HVAC unit for my home & have found their website easy to navigate for information I need before contacting them.
22 maggio 2026
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Risposta di Carrier
Thank you for sharing your experience. It’s great to hear you’ve found Carrier to be a trusted brand and that the website has made it easier to research options before reaching out to a contractor. We’re glad the information is helping you make a more informed decision as you evaluate a new HVAC system for your home.
Not the Quality Carrier once had
I do not see a way to respond to carriers response to my trust pilot post.
Carrier, my post was made three years ago after the installation of my AC unit. I did have my installer come back and fix all of the problems but I was just bringing it to your attention that it should never have even left the factory the way it did and you push it onto the installers to spend their own time and money to fix the problem that you should have come out to see for yourself but according to my installer carrier refused to send a representative out to see the problem for himself.
My Saga continued after installation when I discovered a giant pool of condensate on the floor of my basement. Apparently the installer attached the condensate drain pipe to the wrong pan. Apparently you use a primary and a secondary pan and he must have been tapped into the secondary pan so there was no overflow onto the second pan I don't know it just leaked all over the floor and he had to come back and pipe it. You should label that on your machines to make it easy for the installer to understand which opening the condensate piping should be piped to.
On the positive side, I am now getting very good air conditioning throughout the house and even to the second floor. Before this unit I had a Lennox furnace and air conditioning system put in in 2005 and it was never powerful enough to cool or keep the entire house including the second floor where my daughter slept. We had to have electric heaters going during the winter and a window air conditioning unit because it was not powerful enough to get to the second floor. The carrier system does do a good job of moving in the air through the house including the second floor. Feel free to contact me if you want to discuss this further Paulsch813 at gmail.com
22 maggio 2026
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Risposta di Carrier
Thank you for taking the time to share such detailed feedback, and for being candid about both the issues you experienced and the performance of your system overall.
We’re sorry to hear about the installation concerns you described, particularly the condensate drainage issue and the frustration around how the situation was handled at the time. Proper installation and commissioning are critical to system performance, and what you’ve described does not reflect the experience we aim to deliver. While installations are performed by independent dealers, we do expect our partners to follow manufacturer guidelines, and feedback like yours is important in helping reinforce that standard.
We also understand your concern about not having a factory representative involved. In most cases, service and installation issues are handled directly through the installing dealer, but we recognize that this can feel unsatisfying when problems arise. Your comments about improving clarity for installers—such as labeling and guidance—are also helpful and will be taken into consideration.
At the same time, we’re glad to hear that your current system is delivering strong, even comfort throughout your home, including the second floor. That kind of whole-home performance is exactly what we aim for, and it’s good to know it’s meeting your expectations now.
We appreciate you taking the time to share both the positives and the areas where your experience fell short. If you ever do want to follow up further, the best path is through Carrier customer support or your local dealer so it can be reviewed directly within the proper service channels.
Great site experience!
Carrier is a great company, and the website was a tremendous help when looking for more information about their current product lineup and dealers in my area that could install it!
22 maggio 2026
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Risposta di Carrier
Thank you for the kind feedback. We’re glad you found the information helpful while researching Carrier products and local installation options. It’s great to hear the site made it easier to explore the current lineup and connect with dealers in your area.
Carrier cannot be trusted to honor a…
Carrier cannot be trusted to honor a warranty. I spent $16,000 on top of line AC Infinity system and 6 years later it broke and they say the part is no longer made. The dealer blames Carrier and Carrier says it's the dealer but no one will fix my unit. I'm a senior citizen with senior dogs stuck in sweltering TX heat for 10 days now and no resolution. None of them care about the customer, they got their money and now I'm screwed.
11 maggio 2026
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Risposta di Carrier
We’re sorry to hear about your experience and understand how frustrating this situation must be, especially during extreme Texas heat. We encourage you to continue working with your local installing Carrier dealer, as they are best equipped to review available repair or replacement options for your specific system. You can also contact Carrier Customer Care directly at 1-800-CARRIER for additional assistance and support in resolving the issue.
Very wrists service very bad customer…
Very wrists service very bad customer care and techician
12 maggio 2026
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Risposta di Carrier
We’re sorry to hear you had a disappointing experience with both service and support. We encourage you to reach out to your local installing Carrier dealer so they can better address your concerns and help review your system or service experience. You can also contact Carrier Customer Care directly at 1-800-CARRIER for additional assistance.
My second Ac service was not checked
My second Ac service was not checked. So,call me number:9629762638.
12 maggio 2026
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Risposta di Carrier
We’re sorry to hear your second AC service was not properly checked. We understand how important it is to have the job done thoroughly the first time.
Please reach out to your local installing Carrier dealer so they can review what happened and arrange a proper follow-up service. You can also contact Carrier Customer Care directly at 1-800-CARRIER for additional assistance in resolving this issue.
Very Bad services very Bad custoer…
Very Bad services very Bad custoer care...
30 aprile 2026
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Risposta di Carrier
We’re sorry to hear you had a poor experience with both service and customer care. That’s not the level of support we aim for.
We encourage you to contact your local installing Carrier dealer so they can review your situation and help address the issue directly. You can also reach Carrier Customer Care at 1-800-CARRIER for additional assistance and escalation support.
Bought a 3 ton Carrier system in 2020
Bought a 3 ton Carrier system in 2020, and have doubled the new system cost just in repairs. Between multiple fan capacitor replacements, compressor replacement, and air handler freezing up, now they want over $3,000 to replace a meter - and the part is under warranty. In all, i paid around $4,500 for the new system, and now I'm faced with a total of over $7,500 in repairs over a 6 year period. Carrier used to be decent, but its extremely unreliable now. Never again.
22 aprile 2026
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Risposta di Carrier
We’re sorry to hear about the repeated issues you’ve experienced with your system and the frustration around repair costs and warranty coverage. That’s understandably disappointing, especially after multiple service calls.
Because warranty coverage and parts handling can depend on installation details and diagnostic findings, we recommend contacting your local installing Carrier dealer to review your system history and verify warranty eligibility for the meter replacement. You can also reach Carrier Customer Care at 1-800-CARRIER for additional support and escalation if needed.
I installed the Carrier 59SC2E
I installed the Carrier 59SC2E, it is always having burring smell and dirty smell. The re-sales also can't find the root cause. Don't buy the furnace.
25 novembre 2025
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Risposta di Carrier
We’re sorry to hear you’ve been dealing with persistent odor issues and that multiple service visits haven’t resolved the root cause. That’s understandably frustrating.
Since burning or “dirty” smells can come from a range of installation, airflow, filtration, or combustion-related factors, we recommend scheduling a thorough inspection with your local installing Carrier dealer, who can evaluate the full system in your specific home setup. If the issue continues unresolved, Carrier Customer Care at 1-800-CARRIER can also help escalate the case and review service history for additional support.
Costly labor
Like the previous review, we have a cracked heat exchanger. We are 6 months out of warranty We have Carrier's top of the line gas furnace called the Infinity. It will cost $1700 in labor costs. I called Carrier, there is nothing they will do. We will never buy Carrier again and never buy their high priced products. Buyer Beware. A blizzard with very low tempts is due to arrive in 24 hours and they can't service us for several days. 2 cold senior citizens.
23 gennaio 2026
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Risposta di Carrier
We’re very sorry to hear about your situation, especially with a cracked heat exchanger and extreme weather approaching. We understand how urgent and stressful this is, particularly when heating is needed immediately.
Because warranty coverage and repair decisions depend on inspection details and timing, we encourage you to contact your local installing Carrier dealer right away to see if emergency service or expedited repair options are available. You can also call Carrier Customer Care at 1-800-CARRIER to request escalation and review any possible support options given the circumstances.
We hope you’re able to get heat restored as quickly as possible.
When I finally got the warranty…
When I finally got the warranty straightened out,my service provider was told we have to pay $1800.00 up front and he would receive store credit. Carrier does not own the local distributor dealers.Carrier does not honor their warranty and uses everything to get out of honoring their warranty.DO NOT BUY ANYTHING FROM CARRIER.IF YOU DO YOU WILL REGRET IT
9 gennaio 2026
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Risposta di Carrier
We’re sorry to hear about your frustration with the warranty process and the experience you’ve had working through service and billing requirements. We understand how disappointing it can be when expectations around coverage and out-of-pocket costs don’t align.
Warranty administration can vary depending on the local installing Carrier dealer and distributor involved, so we recommend continuing to work directly with your dealer to clarify billing and warranty credit details. If you need further assistance or escalation support, you can also contact Carrier Customer Care at 1-800-CARRIER so your case can be reviewed in more detail.
Carrier heat exchanger on furnace
Carrier heat exchanger on furnace cracked after 7 years. Cost to repair was half the cost of new Goodman furnace so we just replaced furnace after being without heat for 4 days. Labor cost not incl in warranty. This part should last 20 yrs . Unit was defective yet no help from Carrier. Other furnace companies would have given us a new furnace for something so unsafe and so significant,
15 dicembre 2025
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Risposta di Carrier
We’re sorry to hear about your experience with the heat exchanger failure and the disruption of being without heat for several days. We understand how frustrating it is when repair costs are significant, especially when expectations for long-term performance aren’t met.
Carrier warranties typically cover specific parts based on the terms of the original installation and registration, while labor coverage is usually handled separately by the installing dealer or service provider. Because support can vary depending on those details, we recommend contacting your local installing Carrier dealer to review your unit’s history and confirm what options may still be available. You can also reach Carrier Customer Care at 1-800-CARRIER for additional assistance or escalation support.
Carrier’s negligence has cost me $20k…
Carrier’s negligence has cost me $20k on a defective $9,800 HVAC unit purchased in 2020. Over 5 years, it failed 15 times, requiring $10,000 in repairs. Despite thks Carrier refuses to honor it fully, offering a measly $5k credit toward a $16,000 R454B system, leaving me to pay $11k+ for their failure. This predatory dodge violates Florida’s FDUTPA and Magnuson-Moss Warranty Act. Carrier’s history of lawsuits: 2008 for defective coils, 2011 for faulty furnaces, shows a pattern of shirking responsibility. [21] I’ve filed complaints with CPSC, FDACS, Florida AG, EPA, DOH, DBPR, OFR, DOJ, DOR, and local agencies.Carrier’s scam must end!
1 ottobre 2025
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Risposta di Carrier
We’re sorry to hear about the ongoing issues and the frustration you’ve experienced with repeated failures and repair costs. We understand how difficult it is when a system hasn’t performed as expected and you feel you’re not getting clear resolution.
Warranty outcomes and any goodwill assistance depend on the specific unit history, installation records, and service documentation, so the best next step is to have your case reviewed directly through your local installing Carrier dealer. They can work with the distributor and Carrier on any available support options or replacement considerations. You can also contact Carrier Customer Care at 1-800-CARRIER to request a formal review and escalation of your case.
They’ll be able to look at the full service record and provide the most accurate determination of what assistance, if any, can be offered.
Risposta di Carrier
We’re sorry you’re having difficulty getting a response. We understand how frustrating it is when you’re trying to resolve an urgent HVAC issue and can’t reach support.
If you’re unable to get through by phone or email, the next best step is to contact your local installing Carrier dealer directly, as they can often escalate service and warranty-related concerns through their distributor channels more quickly than national intake. You may also try reaching out again to Carrier Customer Care at 1-800-CARRIER and request escalation or a supervisor review if initial contact attempts aren’t successful.
If the situation is urgent due to lack of heating or cooling, we recommend also contacting a licensed local HVAC contractor for immediate service while the warranty and support process is being worked through.
Carrier can't supply their own parts...
My facility has 13 RTUs. Three of the 13 are problematic. PLUS, when you need replacement parts, even under warranty, it takes THREE MONTHS, and we still don't have the parts. We need a blower motor for one RTU and two compressors for another. It's been three months. We were expecting the units to be available for installation this week. Now, Carrier tells us maybe the 28th of Sept 2025. Their excuse was all the new regulations. What BS. Everyone knows that this gov't doesn't care about the environment or regulations. DO NOT GET CARRIER RTUs for your business. You are better off going with Trane, e.g. I wouldn't recommend Carrier to anyone. Imagine being a hospital and not having two A/Cs in the facility working for over three months. It's laughable if it weren't so frustrating. Stay away.
4 giugno 2025
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Risposta di Carrier
We’re sorry to hear about the extended downtime and delays in receiving critical replacement parts for your RTUs. We understand how disruptive this can be for a facility, especially when multiple units are affected and service timelines impact operations.
Parts availability and lead times can sometimes be affected by supply chain constraints, regulatory transitions, or distributor inventory levels, but we recognize that does not lessen the impact on your operations. We recommend working closely with your local installing Carrier dealer and distributor to confirm the latest shipment status and explore any possible interim solutions. You can also contact Carrier Customer Care at 1-800-CARRIER to escalate the case and request a review of the outstanding parts orders and timelines.
Sent to Carrier Today
Sent to Carrier today. I know they will ignore this or refuse to pay, but we will hound them...
The blower motor assembly has failed TWICE in the 9+ years that we have owned the Carrier HVAC system. Those failures have resulted in $900 in repair costs for your inferior parts under warranty. Those additional costs add a tremendous burden over what is marketed by your Company as a premium product.
We are requesting Carrier stand behind your products and agree to reimburse us for that $900.
8 agosto 2025
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Risposta di Carrier
We’re sorry to hear about the repeated blower motor issues and the frustration you’ve experienced with repair costs over the life of your system.
We encourage you to continue working directly with your local installing Carrier dealer, as they can review your service history, verify warranty coverage details, and submit any reimbursement or parts-related requests through the appropriate distributor channels. You can also contact Carrier Customer Care at 1-800-CARRIER to request escalation and ensure your written request is formally reviewed.
Keeping copies of invoices and service records will help support the review process and ensure your case is evaluated as thoroughly as possible.
Son unos timadores
Son unos timadores, no los llaméis, van a tu casa te cobran 164 euros por ir nos dicen que necesitan una pieza y después nos llaman y dicen que no tienen la pieza que cambiemos el aire acondicionado....Ea pues 164 euros perdidos.Muu poca vergüenza
24 luglio 2025
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Risposta di Carrier
Lamentamos la experiencia que describes y entendemos lo frustrante que es pagar una visita técnica y no obtener una solución inmediata.
En estos casos, lo más recomendable es contactar directamente con el distribuidor o instalador autorizado de Carrier en tu zona para revisar el diagnóstico y la disponibilidad de la pieza. También puedes escalar el caso a Atención al Cliente de Carrier llamando al 1-800-CARRIER, donde pueden ayudarte a revisar lo ocurrido y verificar las opciones disponibles.
Te sugerimos conservar el comprobante de la visita y cualquier informe técnico para que puedan evaluar tu caso con mayor detalle.
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