This is my third review. I ordered a dress July 9 and it still has not arrived on October 15. I get courteous answers to my reviews but none give any real information or offer to help. I believe at th... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I ordered a shoe from this company. It was far too small, and smelled strongly of chemicals. I travel for work, so I could not return the shoes in the mandatory return time. I am used to that, and I... Leggi di più
Total Scam. Stay Away! Purchased a “lightweight cotton “ dress and two “linen” blouses as described on the web site. Was sent a dress labeled “100 % Polyesther” and the blouses were not linen. Contac... Leggi di più
Customer service does not offer a fair solution. My dress came with area on back seam unstitched. Size is not as described. Very pretty pattern, not impressed with fabric quality. I should not be pena... Leggi di più
L'azienda ha risposto
2,0
Scarso
507 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 94% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I should have looked at reviews
I should have looked at reviews. Cheap polyester material, shipped from China, red and blue dresses stitched with white thread. Two identical overalls came with different fasteners, one buttons, the other metal hooks. Doesn’t look like the online photos. I so wanted to think there was actually a Carol and a Margaret in the Carolinas. They got me!
23 luglio 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
Thank you for taking the time to share your experience. We're sorry to hear that your order did not meet your expectations.
As an international retailer, we work with manufacturing and fulfillment partners in different regions to offer a wide selection of products. We understand that this may not have aligned with your expectations, and we regret any disappointment regarding the materials, construction, or overall appearance of the items you received.
We'd appreciate the opportunity to review your order and address your concerns. Please contact our customer support team at care@carolmargaret-wilmington.com with your order details, and we'll work with you to find an appropriate resolution.
Your feedback is valuable and helps us improve both our products and the experience we provide to our customers.
Extremely Disappointing Experience …
The website gives the impression of being a U.S boutique, but the dress was shipped from China, and returns had to be sent back to China at my expense. The dress looked nothing like the photos and was of extremely poor quality, with poor sewing and no tags. Customer service delayed my refund for weeks after agreeing to a 50% refund, and I ultimately had to file a dispute with my credit card company. I wish I had read the Trustpilot reviews before ordering.
6 giugno 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations and understand your frustration.
As an international retailer, we work with global manufacturing and fulfillment partners, which means orders may be shipped from locations outside the United States. We strive to provide accurate product descriptions and images, and we regret that the item you received did not match your expectations.
We also apologize if the refund process took longer than expected. Our goal is always to resolve customer concerns as efficiently and fairly as possible. If there is anything still outstanding, or if you would like us to review your case further, please contact our support team at care@carolmargaret-wilmington.com with your order details.
We appreciate your feedback, as it helps us identify areas where we can continue improving both our products and our customer experience.
I too have been scammed by them
I too have been scammed by them. The dress I ordered was said to be cotton and when it arrived it was sleazy polyester. It took weeks to arrive from China and when I requested a return, I would have had to ship it back to China at my expense. I had seen it advertised in NYTimes, and did notify them of my dissatisfaction. They should be shut down.
20 luglio 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
Thank you for taking the time to share your experience. We're sorry to hear that your order did not meet your expectations.
As an international retailer, we partner with global manufacturers and fulfillment centers, so orders may be produced and shipped from locations outside the United States. We understand that this may have been unexpected, and we regret any disappointment regarding the fabric, delivery time, or return process.
We also apologize if our return policy did not meet your expectations. Our customer support team is committed to working with customers to find fair resolutions whenever concerns arise. If there is anything we can still do to assist, please contact us at care@carolmargaret-wilmington.com with your order details, and we'll be happy to review your case.
We appreciate your feedback and are continually working to improve both our products and the overall customer experience.
0 stars
0 stars! Ordered 2 dresses, then read reviews within the hour and attempted to cancel order immediately. They refused to cancel and Capital One would not revoke the pending charge they placed on my card. Dresses were inferior quality material and workmanship. Asked for refund. They would not refund and kept offering alternatives like discounts. Finally, gave me authorization to return MINUS shipping charges from and to China ($70), I paid $120 for the dresses. Since they already took too long to provide return form, I could not return as they had to receive it within 30 days from purchase and would take too long to get to China by priority mail.DO NOT BUY ANYTHING FROM THEM. They are not in North Carolina. They go by other names on the internet selling clothing.
28 maggio 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations and understand how frustrating this situation must have been.
As an international retailer, we work with global manufacturing and fulfillment partners, which means orders may be processed and shipped from locations outside the United States. We strive to be transparent about our policies and are sorry if the order processing, product quality, or return experience left you disappointed.
Our customer support team aims to provide options that help resolve concerns, and we regret that the outcome was not satisfactory in your case. If there are any unresolved issues, we encourage you to contact us at care@carolmargaret-wilmington.com with your order information so we can review your case once more and determine whether any additional assistance can be provided.
We appreciate all customer feedback, as it helps us improve our products, processes, and overall shopping experience.
I wish I could give zero stars
I wish I could give zero stars.
May 6 :I ordered a dress on
May 12: CM Email saying sorry for the shipping delay, here is 5% off
May 13: I say no worries
May 14: Shipping notification
May 15: CM email, Thank you for being flexible
May 17: Tracking available
May 20: Tracking update
May 21: Delivered and I start the return process.
Good afternoon,
I just received my order today and this is absolutely not the dress that is advertised. This looks like the TEMU version of the dress that I ordered. Please provide refund and return instructions.
--
MAY 22
Hello ___,
Thank you for reaching out to us, and we’re truly sorry to hear that the dress did not meet your expectations.
We completely understand how disappointing and frustrating this must feel.
To better assist you and properly review your concern, could you kindly send us clear photos of the item you received? This is needed for documentation and verification purposes so we can assess the issue and help provide the appropriate next steps.
If possible, please include:
Clear photos of the front and back of the dress
Photos showing the details or differences compared to what was expected
Any visible concerns regarding the material, quality, or design
Once we receive the photos, we’ll review everything promptly and get back to you as soon as possible.
We appreciate your patience and cooperation, and we look forward to assisting you further.
--
MAY 22
Hello,
Here is why it is absolutely not the dress that is advertised.
It is not chiffon. It does not have a zipper in the bodice. The bodice is not structured. This is a cheap polyester blend with a shirred bodice.
For some reason I was limited to 5 pictures. See attached.
Please review and let me know how to ship this back and when I can expect my full refund.
--
MAY 25
Dear __,
Thank you for sending us the pictures and sharing your concerns. After carefully reviewing your case, our fulfillment team has confirmed that the item was delivered in good condition, with no defects or damages, and matches the description on our website. However, we understand that the quality or fit may not have met your personal expectations, and we truly regret any disappointment this has caused.
To clarify, according to our store policy, the following situations are considered change-of-mind returns:
The product does not fit
The wrong product was purchased
The customer no longer wishes to keep the item
In these cases, customers are responsible for return shipping costs, and shipping fees are non-refundable.
That said, we’d like to make this process as smooth as possible for you. You can choose one of the following options:
Return for Refund – We’ll provide you with full return instructions. Once the item is received at our warehouse, we’ll issue a refund for the purchase price (excluding shipping). The return postage will be your responsibility.
Store Credit (No Return Needed) – As an alternative, we can issue you 50% store credit for the amount you paid. You’ll be able to use this credit toward any future purchase, and you can keep the item you already received—perhaps to gift to a friend or family member.
We’ll gladly support you with whichever option you prefer. Please let us know how you’d like to proceed, and we’ll take care of the rest.
--
MAY 25
I want a refund. Please provide instruction.
--
MAY 26
Dear ___,
Thank you for getting back to us. We completely understand that our initial proposal may not have met your expectations, and we truly value your patience and feedback as we work toward a fair solution.
As a gesture of goodwill and to acknowledge the inconvenience you’ve experienced, we’d like to extend an improved offer: 10% refund of your original purchase amount + 50% Store credits, with no need to return the item. You can simply keep the item you received.
We hope this option provides you with a practical and convenient resolution without the hassle of arranging a return.
Of course, if you would still prefer to return the item for a full refund, you are welcome to do so. Please note that, to ensure high-quality products at the best prices, we operate internationally and ship directly from our global warehouses. This means the return process may take longer and require some extra effort on your part, which we would like to help you avoid if possible.
Our aim is to resolve this matter in the way that feels best for you. Please let us know which option you’d like to proceed with, and we’ll be happy to assist right away.
Thank you again for your understanding—we truly appreciate having you as our customer.
--
MAY 26
I would like a refund. Please provide instructions.
--
MAY 27 - said I can ship to China and pay for it myself and wont be reimbursed until they process it - could be months
July 23 - still no partial refund (running out of characters)
23 luglio 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
Thank you for taking the time to provide such a detailed account of your experience. We're sorry to hear that your purchase and the subsequent return process did not meet your expectations.
As an international retailer, we work with global manufacturing and fulfillment partners, and orders may be shipped from or returned to our overseas facilities. We understand that this may not align with every customer's expectations, and we regret any frustration caused by the return process or the time it took to reach a resolution.
Our goal is always to review each concern carefully and offer solutions in accordance with our policies while working toward a fair outcome. We're also sorry to hear that you did not receive the follow-up you were expecting regarding the proposed refund.
If this matter remains unresolved, we would appreciate the opportunity to review your case again. Please contact our customer support team at care@carolmargaret-wilmington.com with your order details, and we will investigate the status of your case and do our best to provide further assistance.
We value all customer feedback, as it helps us improve our products, communication, and overall customer experience.
DO NOT ORDER FROM THIS COMPANY!!
DO NOT ORDER FROM THIS COMPANY!!! It's a scam. Their address on the site is North Carolina. Don't believe it. I ordered a simple summer dress. It took over 3 weeks to arrive. Tracking showed it was bouncing around China most of that time. When it arrived, it was poorly sized and the fabric was of a terribly poor quality. It felt like some kind of acetate. Awful. I requested a prepaid return label and was told to send pictures and they would evaluate and decide!! I would have to pay to ship to them for the evaluation! I know this whole unfortunate ordeal would wind up costing me more than the item. Of course, that's what they count on! Goodwill will be getting the donation.
22 luglio 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations.
As an international retailer, we work with global manufacturing and fulfillment partners, which means orders may be shipped from overseas facilities and may require additional transit time depending on destination and logistics conditions. We understand that this may have been different from what you anticipated.
We're also sorry to learn that you were dissatisfied with the fit and material of the item you received. Our customer support team requests photos during the review process so that concerns can be properly assessed and documented, allowing us to determine the most appropriate resolution based on the circumstances.
We appreciate that the return process may not have met your expectations, and we value your feedback regarding both product quality and customer service. If you would like us to take another look at your case, please contact us at care@carolmargaret-wilmington.com with your order information, and our team will be happy to review the matter further.
Customer feedback is important to us and helps guide ongoing improvements to our products, policies, and overall shopping experience.
Regrettable, poor purchasing experience
Purchasing from Carol&Margaret was very regrettable. Contrary to their posted shipping policies, several weeks have past and my order still has not even shipped out yet. Requesting a cancellation or refund seems impossible. While their customer service does respond (to emails, not calls), they give a polite 'sorry, still processing' and that is it. This was my first purchase from them, and definitely my last!
7 luglio 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
Thank you for sharing your experience. We're sorry to hear that the processing time for your order did not meet your expectations and understand how frustrating delays can be.
As an international retailer, order processing and fulfillment times may occasionally be affected by inventory availability, quality checks, or shipping logistics. While we strive to process and dispatch orders within the estimated timeframes, we regret that your order experienced an unexpected delay.
We also apologize if our communication regarding your cancellation request did not provide the clarity or resolution you were hoping for. We'd appreciate the opportunity to review your order and assist further. Please contact our customer support team at care@carolmargaret-wilmington.com with your order details, and we'll do our best to provide an update and work toward a satisfactory resolution.
Your feedback is important to us and helps us improve our service and overall customer experience.
This is a scam business
This is a scam business. The clothes are polyester and returns are impossible. It says it is US-based but the Instagram account is from the Philippines and shipping is from China.
23 luglio 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
As an international retailer, we work with global manufacturing and fulfillment partners, which means orders may be shipped from locations outside the United States. We understand that this may not have been what you expected, and we regret any disappointment regarding the materials, shipping origin, or return process.
We strive to provide clear product information and responsive customer support, and we'd appreciate the opportunity to review your concerns further. Please contact us at care@carolmargaret-wilmington.com with your order details so our team can investigate your case and work toward an appropriate resolution.
We value customer feedback and are committed to continually improving our products, policies, and overall shopping experience.
Anyone reading this....STAY AWAY from…
Anyone reading this....STAY AWAY from this company.
I ordered 2 dresses, it took weeks for the order to arrive, as apparently they are shipped from China, whereas they "appear" to be a small business in NC ....this is not true.
I think it is a sham because i contacted them several times to do a return, and they would not respond. Then they said they would give me "credit" but i wanted a REFUND so be warned....you WILL NOT GET YOUR MOney REFUNDED. I returned the merchandise to address in NC. at a cost to me. They wrote me that they would "refund" 80% Well This has not happened....i was taken for $78, plus the $13. to return ship. I will never again trust anything on Instagram. It is a FRAUD business, with fake reviews.
23 luglio 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations and understand your frustration.
As an international retailer, we work with global manufacturing and fulfillment partners, so orders may be processed and shipped from locations outside the United States. We regret if this created a different impression than you expected or if the delivery timeline, return process, or communication caused disappointment.
Our goal is always to assist customers in resolving concerns as fairly and promptly as possible. We're also sorry to hear that you have not received the refund you were expecting. If your case is still unresolved, please contact our customer support team at care@carolmargaret-wilmington.com with your order details so we can review the status of your return and refund and provide any additional assistance available.
We appreciate your feedback, as it helps us continue improving our communication, service, and overall customer experience.
This company is a chinese scam
This company is a chinese scam. The clothing is crap and fabric is not what it says it is. If you return, you have to pay to ship it China. I can't believe I fell for this. The clothes look so nice on the site, but they are crap!
1 luglio 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
Thank you for taking the time to share your feedback. We're sincerely sorry to hear that your experience did not meet your expectations.
As an international retailer, we work with customers around the world and strive to provide products that meet high standards of quality and value. We understand that expectations can vary, and we're disappointed to learn that the items you received did not match what you were expecting.
Regarding returns, international shipping policies can differ depending on the destination, and we understand that this can sometimes be frustrating. We are continually reviewing our processes to improve the experience for our customers.
We would appreciate the opportunity to make this right. Please contact our customer support team at care@carolmargaret-wilmington.com with your order number and the details of your concern. Our team will carefully review your case and work with you to find a fair and satisfactory resolution.
Thank you again for your feedback. We value every customer's experience and hope to have the opportunity to regain your trust.
This is a scam company
This is a scam company - received very cheap and poor quality clothing from China and NOT from 2 ladies in North Carolina
22 luglio 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations.
We understand your concerns and would like to clarify that we are an international retailer serving customers worldwide. While some of our products may be manufactured and shipped from our global fulfillment partners, we are committed to providing quality products and transparent customer service.
We're disappointed to learn that you were not satisfied with the quality of the items you received. Your feedback is important to us and helps us improve our products and services.
We would appreciate the opportunity to review your order and address your concerns. Please contact our customer support team at care@carolmargaret-wilmington.com with your order number, and we will do our best to find a fair and satisfactory resolution.
Thank you for bringing this to our attention. We value your feedback and hope to have the opportunity to restore your confidence in our service.
This is a scam company
This is a scam company. The products are not as described on their website (fabrics are NOT linen but some polyester or synthetic) and the returns are required to be sent to China which is not disclosed on their website. They say they are a company based in North Carolina but they are not. DO NOT ORDER ANYTHING FROM THIS SCAM COMPANY.
21 luglio 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
As an international retailer, we work with fulfillment and logistics partners in different countries to serve customers worldwide. We understand that this can sometimes be confusing about shipping and return locations, and we appreciate you bringing your concerns to our attention.
We take product quality and transparency seriously and would appreciate the opportunity to review your order and address the issues you've raised. Don't hesitate to get in touch with our customer support team at care@carolmargaret-wilmington.com with your order number and any relevant details so we can investigate your case and work toward a fair resolution.
Customer feedback is invaluable in helping us improve our products, services, and communication. We hope to have the opportunity to restore your confidence in us.
Beautiful Comfy Dress
It was easy to order, and it came in a reasonable period of time. The dress is just my style and so comfortable, plus i love the fabric and the colors.
1 luglio 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
Thank you so much for your wonderful review! We're delighted to hear that your order arrived promptly and that you're enjoying your new dress. It means a lot to us to know that you love the style, comfort, fabric, and colors.
As a token of our appreciation, we'd like to offer you 50% OFF your next eligible order. Simply use the code E8DGACMA7CJ8 at checkout.
We truly appreciate your support and look forward to serving you again soon!
Despite kind
Despite kind, rational sounding email replies from customer service, this entire set up is a scam. They advertise linen but send you polyester, and claim your request for a refund is all about you "changing your mind," which means you must pay shipping costs of the return to China--which costs more than the item. I thought I had learned my lesson with these clothing retailers that sound American but are fronts for cheap Chinese products. It is getting to the point that i will only order clothing from known, trusted retailers like the Gap, Old Navy, Talbots, Ann Taylor, etc. I wish to could spread the word more widely about the proliferation of retailers like this one.
21 luglio 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
Thank you for sharing your experience. We're sorry to hear that your order did not meet your expectations.
As an international retailer, we partner with global fulfillment and logistics providers, which means return locations may vary depending on the order. We understand that this can be frustrating, and we appreciate your feedback on how we can communicate this more clearly.
We're also concerned by your comments regarding the product materials. If you believe the item you received differs from its description, we'd like the opportunity to investigate and make things right.
Please contact us at care@carolmargaret-wilmington.com with your order number and any relevant details. Our team will review your case carefully and work with you toward an appropriate resolution.
Thank you again for your feedback. We value every customer's experience and remain committed to improving our service
This is a fraudulent and dishonest…
This is a fraudulent and dishonest Chinese company posing as an American brand. In my experience, their clothes are cheap, not as pictured, ill fitting and they refuse to provide the legitimate full refunds they offer. Though they offer "free shipping," I was instead charged for "shipping insurance." I have spent nearly two months trying to schedule a return with full refund and it has been impossible. When I took the package to the post office with the address in Guangdong Province they provided, I was told the postal code they gave me was not a legitimate one for China. Out of exasperation, I finally agreed to accept a 50% refund with no return, but even that has never been credited to my account. Let the buyer beware!
18 luglio 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
As an international retailer, we serve customers worldwide through a global network of fulfillment and logistics partners. We strive to provide accurate product descriptions and images, and we're disappointed to learn that you felt your order did not match your expectations.
We would appreciate the opportunity to review your concerns regarding the fit, product quality, and refund process. Please contact our support team at care@carolmargaret-wilmington.com with your order number and any relevant details so we can investigate your case and work toward a fair resolution.
Your feedback is important to us and helps us continue improving our products, services, and customer experience.
Deceptive advertising
Deceptive advertising. They lead you to believe that they are located in North Carolina, when actually they are in China. The ad clearly stated that dress was embroidered, it was not, it was a photo print on cheap fabric. They were quick to respond to my query to return the items, but said I would incur cost of mailing back to China! Don't buy anything from this company! I should have known better.
19 luglio 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations.
As an international retailer, we serve customers in many countries through our global fulfillment network. We understand your concerns regarding the product description and the return process, and we regret any disappointment or misunderstanding this may have caused.
We would also like to assure you that we strive to offer the best possible quality for the price of our products, and your comments are important in helping us review and improve our product listings and customer experience.
Our support team would appreciate the opportunity to review your case and work toward a fair resolution. Please contact us at care@carolmargaret-wilmington.com with your order number, and we will do our best to assist you promptly.
Thank you again for your feedback and for bringing this matter to our attention.
I’d pick negative 10 if it was an…
I’d pick negative 10 stars if it was an option. Scam company—unhelpful customer support with canned answers to everything! I ordered two LINEN shirts. When I finally received them, they were 100% polyester and very poorly made. They look nothing like the pictures on the website. Dealing with customer service is a nightmare trying to return something that was THEIR fault. DO NOT ORDER anything from this company. I have to return at MY cost to China! I’m reporting them to the Attorney General’s office for Consumer Protection.
19 luglio 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your experience did not meet your expectations.
We understand your concerns regarding the product material, its appearance, and the return process. We strive to ensure that our product descriptions accurately reflect the items we offer and to provide the best possible quality for the price. We regret that your order did not meet those expectations.
We would appreciate the opportunity to review your case and work toward a fair resolution. Please contact us at care@carolmargaret-wilmington.com with your order number if you have not already done so, and our support team will be happy to assist you as quickly as possible.
Your feedback is valuable to us, and we are committed to continually improving our products and customer experience.
I ordered a linen tunic but realized I…
I ordered a linen tunic but realized I selected the wrong color right after checking out. I emailed their customer support line immediately. A real person replied within a few hours and corrected my mistake before the warehouse shipped the package. I rarely find that level of quick, personalized attention with larger online retailers.
16 luglio 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
Thank you so much for taking the time to share your positive experience. We’re delighted to hear that our customer support team was able to assist you quickly and correct your order before it was shipped.
Providing prompt, personalized service is something we truly value, and it’s wonderful to know that our team made a positive impression. Your kind words mean a great deal to us and encourage us to continue delivering the best possible experience for our customers.
As a token of our appreciation, we'd like to offer you 50% off your next eligible order. Simply use the code Z00AMYC6NT61 at checkout.
Thank you again for choosing us. We look forward to serving you again soon!
Do Not Buy from this company
Like many other reviewers, I am only disappointed I cannot rate them a zero. Took forever - several weeks - for package to arrive despite my several inquiries. Products that did arrive were poorly made, terrible fabric quality, and then took forever for me to return. Finally instructed to return at my expense to China ! Even though package came from California ! Do not buy from this company and avoid being scammed like me and so many others.
18 luglio 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations.
As an international retailer, orders may be fulfilled through different logistics and distribution partners, which is why shipping and return locations can vary. We understand your concerns regarding the delivery time, product quality, and return process, and we regret the frustration this has caused.
We are committed to offering the best possible quality for the price of our products and continuously improving our services based on customer feedback. We would appreciate the opportunity to review your case and work toward a fair resolution.
Please contact us at care@carolmargaret-wilmington.com with your order number if you have not already done so, and our support team will be happy to assist you as quickly as possible.
Thank you again for your feedback. We value every customer's experience and appreciate the opportunity to make things right.
Bad experience
Returns (that did not fit or were wrong) needed to be sent (at my cost) to CHINA even though this company's name suggests it does business in North Carolina. When I expressed dismay, they offered to return 20% of original cost to my credit card and allow me to keep the items *I do not want*. I am still waiting for a meager refund. Rather than ignore that they owe me money, I have waited 3+ weeks for a refund to my credit card and still, no refund or explanation. What a waste of time and money. Never again!
13 giugno 2026
Non scritta su invito
Risposta di Carolmargaret Wilmington
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
As an international retailer, we work with a global fulfillment and returns network, which means return destinations may differ from the shipping origin. We understand your concerns regarding the return process and the proposed resolution, and we regret that it left you feeling dissatisfied.
Our goal is to provide the best possible quality for the price of our products while offering fair and timely support to our customers. We would appreciate the opportunity to review your case and check the status of your refund so we can work toward a satisfactory resolution.
Please contact us at care@carolmargaret-wilmington.com with your order number if you have not already done so, and our support team will be happy to assist you as quickly as possible.
Thank you again for your feedback. We value your comments and remain committed to improving our products and customer experience.
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