Confusing sizing. Following their instructions, we got smth which would probably be perfect for 5'4 tall teenager. Ours is unfortunately 6'4. I did actually go size up, based on his chest measuremen... Leggi di più
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Prompt service. Everything delivered well on time. I had a bit of a scare when it came to delivery timelines that were very promptly and professionally addressed by Elle - showing exceptional custo... Leggi di più
Had a very positive experience using Brigade customer service, I made 3 orders due to extra items needed and the inability to combine orders. When the jumpers came in measuring smaller than anticipa... Leggi di più
L'azienda ha risposto
I ordered my sons uniform late for the start of Yr 7 at secondary school. I contacted Brigade via email, and Vickie Moore the Production manager was really helpful. Her responses were quick and she ma... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Leading UK manufacturer and suppliers of quality embroidered & printed school uniforms and school accessories for over 25 years.
Informazioni di contatto
15 Binns Close, CV4 9TB, Coventry, Regno Unito
- https://www.brigade.uk.com
- https://www.brigade.uk.com
- brigade.uk.com
4,5
Eccellente
1K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
My parcel was lost by Evri
My parcel was lost by Evri, contacted brigade Elle was amazing had sent out new cardigan with a new delivery service received in 48 hours- amazing service
Quality is brilliant- silly me ordered wrong size but amazing service special thank you to Elle
7 agosto 2025
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Risposta di Brigade Clothing Ltd
Hello Clare,
I am sorry to hear your parcel was lost with the courier and happy we were able to arrange a replacement so quickly.
If you need to re-order a different size, please contact us with the reference number and we will do our best to send your new order as quickly as possible.
Kind regards
Kelly Holcroft
Customer Service Manager
Great customer service
Uniform arrived within the time frame stated but unfortunately blazer had a small blemish. Contacted the company and Elle 2as very helpful and organised a replacement which arrived quickly.
23 luglio 2025
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Risposta di Brigade Clothing Ltd
Hello Carina,
Thank you for taking the time to leave this review. We are sorry to hear you received a garment with a mark but happy that Elle was able to replace it for you so quickly.
Kind regards
Kelly Holcroft
Customer Service Manaager
Lost jumper through Evri
Ria dealt with my issue. I suffer with stress and anxiety and the jumper was lost through Evri. RIA helped deal with the issue. She helped me a great deal made me feel she was helping was very quick to reply back to emails and was very polite kind and professional. Brigade clothing is lucky to have such a great customer service advisor in Ria ☺️
6 agosto 2025
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Risposta di Brigade Clothing Ltd
Hello Fiona,
Thank you so much for your kind words and for taking the time to share your experience.
We're really pleased to hear that Ria was able to support you so well — she was a fantastic addition to our team over the summer, and we’ll be sure to pass on your lovely feedback to her.
We're glad we could help resolve the issue and truly appreciate your kind message.
Kind regards
Kelly Holcroft
Customer Services Manager
Grace's exceptional service
Fantastic service received just recently for help with receiving the wrong size of jumper (not a problem tho stored away for next year ) . I emailed and this is when I was first in contact with Grace. She was apolgetic and could not help me more . She arranged for the additional shipping to be refunded and has also emailed to say that the new jumper has been dispatched . Thankyou Grace for your exceptional service .
6 agosto 2025
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Risposta di Brigade Clothing Ltd
Dear Adam,
Thank you so much for your lovely review.
We're sorry for the mix-up with the jumper, but we're delighted to hear Grace was able to assist you so efficiently. Your feedback means a lot and we really appreciate your understanding and continued support!
Kind regards
Kelly Holcroft - Customer Services Manager
Amazing service
Amazing service, had to return some tops that were the wrong size and all sorted no problem with excellent customer service. Everything that has arrived has been really good quality. Very happy 😊
6 agosto 2025
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Risposta di Brigade Clothing Ltd
Dear Mr Briar,
Thank you so much for your lovely review! We're really pleased to hear you’re happy with the quality and service. We’re always here to help and glad everything was sorted smoothly 😊
Kind regards
Kelly Holcroft
Customer Services Manager
School uniform
Ordered school uniform for my son , one item was missing contacted brigade, Elle was so helpful and the missing item was sent and delivered quickly. thank you
23 luglio 2025
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Risposta di Brigade Clothing Ltd
Dear Amy,
We’re glad to hear your son’s uniform arrived safely and that Elle was able to assist you quickly with the missing item. We really appreciate your patience and understanding, and we’ll be sure to pass on your lovely feedback to Elle and the team.
Wishing your son a great start to the school year!
Kind regards
Kelly Holcroft
Customer Services Manager
Amazing!
Such amazing customer service.
Had the privilege of having my query dealt with by the lovely Grace. She was so kind, understanding and informative on what I needed help with.
She provided great customer service & dealt with the query in hand.
Thanks again Grace for all your help 🩷
4 agosto 2025
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Risposta di Brigade Clothing Ltd
Dear Charlie,
Thank you so much for your lovely review!
We’re absolutely delighted to hear that Grace was able to assist you so kindly and effectively. Providing a helpful and supportive service is something we truly value, and it’s wonderful to know that Grace made such a positive impression.
Your kind words will certainly be shared with her and the wider team – they mean a great deal to us.
Kind regards,
Kelly Holcroft
Customer Services Manager
Brigade Customer Service
I have ordered from Brigade on several occasions and all orders and the quality of the uniform has always been of a great standard. On my recent order the embroidery on the items was an incorrect colour. I contacted customer services and was dealt with by Elle. She was extremely helpful, apologetic and dealt with the issue very promptly and professionally. Thank you so much for helping correct a stressful situation Elle!
31 luglio 2025
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Risposta di Brigade Clothing Ltd
Dear Donna,
Thank you for taking the time to share your feedback.
We're so pleased to hear that you've consistently been happy with the quality of our uniform and service. We're sorry again for the error with the embroidery on your recent order, but we're glad Elle was able to resolve things promptly and professionally for you.
Your kind words mean a great deal to Elle and the wider team. We truly appreciate your continued support and understanding, and we're always here to help should you need us in future.
Kind regards
Kelly Holcroft - Customer Services
Excellent Customer Service
Elle offered amazing understanding and support for the order we placed which we need urgently - we are hopeful of getting the stuff on time. Excellent service and highly recommend Brigade and the team including Elle, and Grace.
1 agosto 2025
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Risposta di Brigade Clothing Ltd
Dear Sarjoo,
Thank you so much for your kind words and positive feedback – we’re delighted to hear that you were pleased with the support provided by Elle, Grace, and the wider Brigade team.
Please be assured that we will closely monitor your order to ensure it is delivered before the start of term. Our team is actively tracking its progress, and we will follow up if needed to help avoid any delays.
Thanks again for your recommendation. We truly appreciate your support.
Kind regards
Kelly Holcroft
Customer Services Manager
Great Customer Service
Having been ordering from Brigade for several years now, I have always been happy with the service and quality of the products. On this occasion however, I received a book bag that was not up to the usual standards. I contacted customer services and my issue was dealt with quickly and efficiently. Elle was both apologetic and extremely helpful with the entire process, showing great customer service, with a friendly, but professional manner. The new book bag was received and was of much better quality.
Thank you
22 luglio 2025
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Risposta di Brigade Clothing Ltd
Dear Ellesha,
Thank you for your kind review and for your continued support over the years.
We're sorry to hear there was an issue on this occasion, but we're really pleased to know Elle was able to resolve it quickly and efficiently for you. We'll be sure to pass on your lovely feedback to her.
We're glad you're happy with the replacement and look forward to serving you again in future!
Kind regards
Kelly Holcroft -Customer Service Manager
Fast turn around from ordering
Fast turn around from ordering, OK one item missed off, but very quickly resolved. Highly recommend them, great value for money compared to the local school uniform shop.
30 luglio 2025
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Risposta di Brigade Clothing Ltd
Dear Selena,
Thank you so much for your kind review! We're really pleased to hear you were happy with the fast turnaround and that we were able to quickly resolve the missing item for you.
We truly appreciate your recommendation and are glad to offer great value alongside quality service. If there's anything else we can help with in the future, please don't hesitate to get in touch.
Kind regards
Kelly Holcroft
Customer Service Manager
Shoutout to Ria for sending a…
Shoutout to Ria for sending a replacement blazer so fast!
We received a girls blazer instead of boys. I contacted brigade and was sent a returns label instantly and got a new blazer sent the following week. Thankyou!
25 luglio 2025
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Risposta di Brigade Clothing Ltd
Dear Tina,
Thank you for your lovely feedback! We're so glad Ria was able to quickly sort things out for you and get the correct blazer sent. We really appreciate you taking the time to share your experience and are always here to help if you need us again.
Kind regards
Kelly - Customer Services Manager
Very happy with customer service
Thank you brigade for great service. Especially for customer assistant Kelly.i got great support, quick and reasonable problem solving, Kelly was very amazing,helpful and kind.
Xx
24 luglio 2025
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Risposta di Brigade Clothing Ltd
Dear Nadezda,
Thank you so much for your lovely review. I'm really pleased I could help and that you were happy with the support received. It's always a pleasure to assist, and your kind words truly mean a lot. We’re so glad you’re happy with the service and look forward to helping again in the future.
Kind regards,
Kelly
Great uniforms and customer service
I have regularly ordered school uniform through Brigade and have always been happy with the items. On this occasion the delivery was lost by the courier. Elle in customer services was super helpful arranging a replacement to be delivered to my home address (I had then missed the deadline for school delivery). She always replied to my emails promptly and helped me track the replacement delivery until she knew i had actually received it.
Will continue to order in the future!
25 luglio 2025
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Risposta di Brigade Clothing Ltd
Dear Ester,
Thank you for your kind review. We're so pleased to hear you're happy with the uniforms and the service provided. We'll be sure to pass your lovely feedback on to Elle – she'll be delighted to know she could help. We really appreciate your continued support and look forward to serving you again in the future.
Kind regards
Kelly Holcroft
Customer Services Manager
Fantastic customer service from Ria @…
Fantastic customer service from Ria @ brigade. My email was responded to very quickly and the support and help I got from her was impeccable
⭐️⭐️⭐️⭐️⭐️
23 luglio 2025
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Risposta di Brigade Clothing Ltd
Hello Rona,
Thank you so much for your kind feedback! We're delighted to hear Ria was able to assist you so promptly and thoroughly — we'll be sure to pass on your lovely comments.
Kind regards
Kelly Holcroft
Customer Services Manager
Order was missing an item but when I…
Order was missing an item but when I contacted them, they quickly arranged a replacement with no fuss. Elle was very helpful
22 luglio 2025
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Risposta di Brigade Clothing Ltd
Thank you so much for your kind words! We're glad Elle was able to assist you quickly and smoothly. We really appreciate your feedback!
Fantastic helpful customer service
I've ordered from Brigade a few times and honestly cannot fault the customer service that I've received especially from a lady called Elle.
The quality of the clothing is really good and washes well, I find the sizing of the tops and jumpers a bit big but not complaining as it means I've not had to buy more items in year.
22 luglio 2025
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Risposta di Brigade Clothing Ltd
Dear Grace,
Thank you so much for your kind review!
We're delighted to hear you've had a positive experience with us and really appreciate your lovely feedback about Elle.
Kind regards
Kelly Holcroft
Customer Services Manager
Quick and efficient resolution
Elle has resolved our issue quickly and efficiently. I've been impressed with the excellent level of customer service, thank you.
14 luglio 2025
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Risposta di Brigade Clothing Ltd
Hello Hayley,
Thank you for your kind words. We're so pleased to hear Elle was able to resolve your issue quickly and that you were happy with the service received. We really appreciate your feedback!
Kind regards
Kelly Holcroft
Customer Service Manager
Ria was superb
Ria was superb! I purchased a school jacket to my son, but when arrived it was small (kids grow like beans!). Ria helped m all the time, providing the return label and instructions, and sending the new size we need. Can't thank you enough, amazing support and excellent products as well.
14 luglio 2025
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Risposta di Brigade Clothing Ltd
Good morning,
Thank you for your lovely review! We're so pleased to hear Ria was able to assist you and make the return and replacement process smooth. We're delighted you're happy with both the service and our products.
Kind regards
Kelly Holcroft
Customer Service Manager
After sales is so good! Which is rare!
I ordered some school uniform which arrived very quickly considering the time of year! Sadly I had to send some stuff back (a bit more size guiding reviews would be helpful - true to size? Size up? Etc etc / the measurements cm and inches on some items don’t tally up)
Anyway I emailed as i returned my items but misplaced my returns receipt and had a reply back from Ria - she advised that it wasn’t in but to give me peace of mind as soon as the parcel did she would get back to me! True to her word she did that!! I can now rest easy my refund is being processed. Thanks Ria 🤩
15 luglio 2025
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Risposta di Brigade Clothing Ltd
Thank you so much for your kind words and helpful feedback!
We're really pleased to hear your order arrived promptly and that Ria was able to assist you so efficiently with your return.
We'll certainly take your comments re sizing and measurements on board and are currently updating our size guides, which should help with future orders.
Thank you again for shopping with us!
Brigade Clothing Ltd
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