Confusing sizing. Following their instructions, we got smth which would probably be perfect for 5'4 tall teenager. Ours is unfortunately 6'4. I did actually go size up, based on his chest measuremen... Leggi di più
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Prompt service. Everything delivered well on time. I had a bit of a scare when it came to delivery timelines that were very promptly and professionally addressed by Elle - showing exceptional custo... Leggi di più
Had a very positive experience using Brigade customer service, I made 3 orders due to extra items needed and the inability to combine orders. When the jumpers came in measuring smaller than anticipa... Leggi di più
L'azienda ha risposto
I ordered my sons uniform late for the start of Yr 7 at secondary school. I contacted Brigade via email, and Vickie Moore the Production manager was really helpful. Her responses were quick and she ma... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Leading UK manufacturer and suppliers of quality embroidered & printed school uniforms and school accessories for over 25 years.
Informazioni di contatto
15 Binns Close, CV4 9TB, Coventry, Regno Unito
- https://www.brigade.uk.com
- https://www.brigade.uk.com
- brigade.uk.com
4,5
Eccellente
1K recensioni
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Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I have had a slight issue with delivery…
I have had a slight issue with delivery being over the expected time, however I contacted the team at brigade and a lady named elle could not be more helpful! I am over the moon that she has been able to sort this for me, she has put my mind at ease. Even personally called me to see if there was a way to resolve this small issue. Which she was able to sort for me.
21 agosto 2025
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Risposta di Brigade Clothing Ltd
Hello Charley,
Thank you for your review and we are sorry to hear you had an issue with your delivery but so glad our customer services team were able to assist you.
Thank you
Kelly Holcroft
Customer Services Manager
Emailed for an update on my order
Emailed for an update on my order. Prompt response from Grace and received my order the next day. Very helpful! Thanks
21 agosto 2025
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Risposta di Brigade Clothing Ltd
Thank you for your feedback and we are grateful to hear you are happy with our service.
Great Customer Service
After an issue with the uniform sizing I contacted the company. Grace responded quickly and was most helpful, sorting the issue immediately. Many Thanks.
21 agosto 2025
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Risposta di Brigade Clothing Ltd
We are so glad Grace was able to help you with your sizing issue and thank you for taking the time to leave this review.
Their level of promptness in replying…
Their level of promptness in replying emails their professionalism, and empathy is top notch.
Big shout out to Elle.
20 agosto 2025
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Risposta di Brigade Clothing Ltd
Dear Olufemi,
Thank you for taking the time to leave such positive feedback regarding our customer service and of course Elle.
Kind regards
Kelly Holcroft
Customer Service Manager
Problem quickly solved.
I was sent the wrong item but it was very quickly dealt with and a replacement is on its way in time for the new term. Elle was super helpful and made everything easy. Very impressed.
21 agosto 2025
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Risposta di Brigade Clothing Ltd
Dear Carly,
Thank you for your feedback. We are sorry you received the wrong item but glad Elle in our Customer Services team was able to resolve it for you in time for the start of term.
Kind regards
Kelly Holcroft
Customer Services Manager
My order was missing a rucksack
My order was missing a rucksack, Elle sorted this quickly and efficiently and even checked in after another one had been delivered.
8 agosto 2025
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Risposta di Brigade Clothing Ltd
Hi Katy,
Sorry to hear you were missing an item from your order and happy that Elle was able to resolve it for you so quickly.
Thank you for your feedback.
Kind regards
Kelly Holcroft - Customer Services
I haven’t received my order from…
I haven’t received my order from brigade yet, so cannot comment on the quality of the uniform or anything, but I have spoken to Grace on several occasions occasions now, and have found her really helpful
13 agosto 2025
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Risposta di Brigade Clothing Ltd
Dear Karen,
Thank you for your feedback regarding Grace in our customer services team. We hope you are equally happy with the quality of our uniform and please don't hesitate to get in touch should you ever have any questions or require assistance.
Kind regards
Kelly - Customer Services
Great communication very helpful shout…
Great communication very helpful shout out to Grace who helped me get my daughter’s blazer in time for the start of school in September. Thanks ever so much. Can’t recommend enough.
19 agosto 2025
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Risposta di Brigade Clothing Ltd
Dear Michael,
That you for your review and your 'shout out to Grace'. Your time is much appreciated and we are very happy to hear you recommend our service.
Thank you
Kelly Holcroft - Customer Services Manager
Sent Brigade an email regarding my…
Sent Brigade an email regarding my order and received a reply VERY quickly. Elle and Grace have been extremely helpful and really understanding under the circumstances, fantastic customer service support. Highly recommend them as they have really put my mind at ease and been very helpful.
19 agosto 2025
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Risposta di Brigade Clothing Ltd
Dear Emma,
Thank you for taking the time to leave such a lovely review and our team really appreciate you taking the time to do this.
Kind regards
Kelly Holcroft
Customer Services Manager
Great staff member made the process smooth
I’d leave them 5 stars if contacting them were easier, but once I did find a route through the lady who helped me was fantastic. She was super pro-active in locating my order, helping navigate delivery options and arranging with the courier. She was speedy in coming back to me and very lovely to deal with, made the experience very smooth, so thank you to Elle on the Brigade clothing team.
19 agosto 2025
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Risposta di Brigade Clothing Ltd
Dear Anon,
Thank you for your feedback and for your kind words about Elle — we’re so pleased to hear she was able to assist you and make the process smooth and stress-free. We’ll be sure to pass your lovely comments on to her.
We will also pass your feedback on regarding the difficulty in getting in touch — it’s always helpful to hear where improvements can be made.
Thanks again for your support, and we hope to assist you again in the future!
Kind regards
Kelly Holcroft
Customer Services Manager
Great!
Wonderful customer service from Grace in the customer service team!
18 agosto 2025
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Risposta di Brigade Clothing Ltd
Hello Megan,
Thank you for your kind review regarding Grace in our Customer Service team. She has been a great addition to the company this summer and has achieved a lot during her short time with us.
Kind regards
Kelly Holcroft
Customer Services Manager
Grace absolutely helped me out so much…
Grace absolutely helped me out so much and couldn't be more thankful thankyou
18 agosto 2025
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Risposta di Brigade Clothing Ltd
Hello Kyra,
Thank you for your review and we are so happy to hear that Grace was able to assist you. We will ensure to pass on your thanks.
Kind regards
Kelly Holcroft
Customer Services Manager
Although I had some issues with the sizing of items
Although I had some issues with my order around sizing of items etc, the customer service I have received has been amazing. The communication from all the members of staff has been quick and friendly. Elle and Emma were brilliant and couldn't have been more helpful.
Things go wrong at times, we are only human but it is how those mishaps are dealt with that can change the whole experience.
Thank you so much for your help and efforts to get my order sorted so my Son can start school with the uniform he needs.
It is greatly appreciated and you've turned a stressful situation into an effortless one.
11 agosto 2025
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Risposta di Brigade Clothing Ltd
Dear Kay,
Thank you so much for your kind and understanding review. We’re really sorry to hear there were issues with your order, but we’re so pleased that Elle and Emma were able to turn the situation around for you. Your recognition means a lot to the team — we completely agree that it’s how we handle things when they go wrong that truly matters.
We’re delighted your son now has everything he needs to start school, and we wish him all the very best for the year ahead. Thank you again for your patience and support!
Kind regards
Kelly Holcroft
Customer Services Manager
Wonderful customer service
Firstly I have to say I always love the quality of your uniform, I also want to give a big thank you to Catherine, Grace and Elle from customer service for helping with an issue of wrong sized uniform being sent, you all made it a very easy and quick experience with returning the item and also a replacement being sent.
12 agosto 2025
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Risposta di Brigade Clothing Ltd
Dear Cheryl,
Thank you so much for your kind words and continued support — we're delighted to hear you love the quality of our uniform.
We're also so pleased that Catherine, Grace, and Elle were able to assist you quickly and efficiently with your exchange. We'll be sure to pass on your lovely feedback to them — they’ll be thrilled to know they made a positive difference.
If there's anything else we can help with, please don't hesitate to get in touch.
Kind regards
Kelly Holcroft
Customer Services Manager
Wrong order delivered
Wrong order delivered, contacted the customer service team via the online form (which I thought would take forever). I was pleasantly surprised to receive and email from Ria who sent me a free returns label within 30 mins of me emailing. Replacement item has now been received - incredibly straightforward. Thank you Ria for being so helpful!
29 luglio 2025
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Risposta di Brigade Clothing Ltd
Dear Lucy,
Thank you for taking the time to leave such a lovely review. We're really sorry about the initial mix-up, but delighted to hear Ria was able to resolve things quickly and smoothly for you. We'll be sure to pass on your kind words to her.
We truly appreciate your patience and are glad everything is now sorted!
Kind regards
Kelly Holcroft
Customer Service Manager
Amazing service
Amazing service. Elle has been the best, from communication to delivery. Highly recommend.
12 agosto 2025
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Risposta di Brigade Clothing Ltd
Dear Ange,
Thank you for taking the time to leave such a positive review regarding the service you have received from Elle. We will ensure she is made aware and thank you again.
Kind regards
Kelly Holcroft
Customer Services Manager
Ellie could not do more to help me
Ellie could not do more to help me
My son only just got excepted in to his new school, me worried about getting his uniform on time.
Welll nothing was too much for brigade Ellie expedited his full uniform which is embroidered too
Thank you for saving us Ellie life saver
12 agosto 2025
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Risposta di Brigade Clothing Ltd
Hello Samantha,
Thank you so much for your kind review!
We're delighted to hear that Ellie was able to support you during such a stressful time. We'll be sure to pass on your lovely words to her – she’ll be so pleased to know she made a difference.
We're glad everything arrived in time and wish your son all the best at his new school!
Kind regards
Kelly Holcroft
Customer Services Manager
Great communication from the team…
Great communication from the team specifically Elle. I had an issue with the courier not delivering my order to the correct address. Elle was extremely helpful in trying to get this sorted. Thank you
11 agosto 2025
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Risposta di Brigade Clothing Ltd
Dear Winnie,
Thank you for your kind feedback.
We're sorry to hear about the delivery issue, but we're so glad Elle was able to assist you. We'll be sure to pass on your thanks — your support is greatly appreciated!
Kind regards
Kelly Holcroft
Customer Service Manager
Excellent customer service with returns…
Excellent customer service with returns and replacements. Ria was incredibly helpful, responsive, and happy to assist with all my queries. Highly recommend for all your school supply needs.
7 agosto 2025
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Risposta di Brigade Clothing Ltd
Dear Ferdi & Gabby,
Thank you for your lovely review!
We're so pleased to hear you were happy with the service you received. Ria will be delighted to know her support made a difference.
We really appreciate your recommendation and look forward to helping with your school uniform needs in the future.
Kind regards
Kelly Holcroft
Customer Services Manager
Wrong item received dealt with quickly
I received a wrong item in my order so I contacted Brigade regarding this and Catherine replied quickly. She sent me the details to return the item (postage free). I was then kept up to date by Elle when the correct item was sent out along with the tracking details. This made me feel more reassured as it was handled smoothly
27 luglio 2025
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Risposta di Brigade Clothing Ltd
Hi Sarah,
Thank you for your review regarding the service you received from Catherine and Elle after receiving the wrong item. We are happy they were able to resolve the issue quickly for you and apologise for the error.
Kind regards
Kelly Holcroft
Customer Services Manager
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