Confusing sizing. Following their instructions, we got smth which would probably be perfect for 5'4 tall teenager. Ours is unfortunately 6'4. I did actually go size up, based on his chest measuremen... Leggi di più
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Prompt service. Everything delivered well on time. I had a bit of a scare when it came to delivery timelines that were very promptly and professionally addressed by Elle - showing exceptional custo... Leggi di più
Had a very positive experience using Brigade customer service, I made 3 orders due to extra items needed and the inability to combine orders. When the jumpers came in measuring smaller than anticipa... Leggi di più
L'azienda ha risposto
I ordered my sons uniform late for the start of Yr 7 at secondary school. I contacted Brigade via email, and Vickie Moore the Production manager was really helpful. Her responses were quick and she ma... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Leading UK manufacturer and suppliers of quality embroidered & printed school uniforms and school accessories for over 25 years.
Informazioni di contatto
15 Binns Close, CV4 9TB, Coventry, Regno Unito
- https://www.brigade.uk.com
- https://www.brigade.uk.com
- brigade.uk.com
4,5
Eccellente
1K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Elle was a lot of help
Elle was a lot of help. we made a mistake in the order. Elle cancelled the delivery charge for the new order to keep the costs down. grate service!
10 luglio 2025
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Risposta di Brigade Clothing Ltd
Dear Stephen,
Thank you for taking the time to leave your review.
We're delighted to hear Elle was able to assist you and help resolve the issue with your order.
We’re always happy to support our customers and are pleased we could keep your costs down.
Your feedback is greatly appreciated.
Kind regards
Kelly Holcroft
Customer Services Manager
Sent wrong item
They sent a roundneck rather than v neck sweater but i returned it and Elle was very helpful
4 luglio 2025
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Risposta di Brigade Clothing Ltd
Dear Stephen,
Thank you for taking the time to leave us a review.
We’re sorry for the initial mix-up with your order, but we’re really pleased to hear that Elle was able to assist you and help resolve the issue smoothly. Your feedback is greatly appreciated and will be shared with the team.
If there’s anything else we can help with in future, please don’t hesitate to get in touch.
Best regards,
Kelly Holcroft
Customer Services Manager
Very pleased with customer service
Brigade have been the main supplier of my child’s school for many years and I have never had an issue. The clothing is good quality and lasts well. My son received his leavers hoodie which started peeling after the first wash and Brigade have sent out replacements very quickly. Always been happy with the service from brigade.
4 luglio 2025
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Risposta di Brigade Clothing Ltd
Dear Carla,
Thank you so much for your kind words and for your continued support over the years. We’re delighted to hear that you’ve consistently been happy with the quality of our uniform and service.
We’re sorry to hear there was an issue with your son’s leavers hoodie, but we’re really pleased that Ria in our Customer Service team could resolve it quickly for you. It's always our aim to put things right as soon as possible when problems arise.
Thank you once again for taking the time to leave such a thoughtful review – it really means a lot to the team here at Brigade.
Kind regards,
Kelly Holcroft
Customer Services Manager
This was my first time ordering from…
This was my first time ordering from Brigade, and I had a few questions regarding my order. Grace was quick to respond and incredibly helpful in addressing my concerns! Thank you, Grace.
7 luglio 2025
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Risposta di Brigade Clothing Ltd
Thank you so much for your kind review and for choosing Brigade for your first order – we're delighted to hear you had a positive experience!
We're especially pleased to know that Grace was able to assist you promptly and helpfully. We'll be sure to pass on your lovely feedback to her – it will mean a lot.
If you have any further questions or need support in the future, please don't hesitate to get in touch. We look forward to serving you again soon.
Kind regards
Kelly Holcroft
Customer Services Manager
Great Experience from Brigade
My daughter and I had a great experience ordering from Brigade. Special thanks to a staff named Elle who was so kind and helped me with my daughter's late order for her leavers hoodie. She always responded to emails promptly and politely which is really appreciated.
9 luglio 2025
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Risposta di Brigade Clothing Ltd
Dear Emily,
Thank you so much for your kind message — we’re absolutely delighted to hear that you and your daughter had a great experience ordering from Brigade.
It’s especially lovely to hear your appreciation for Elle’s support. We’re very proud of the service she provides, and I’ll be sure to pass your thanks on to her — I know she’ll be thrilled to hear your feedback.
We’re so pleased your daughter received her leavers hoodie, and we hope it’s a special reminder of her time at school.
Thank you again for taking the time to write to us — it really means a lot.
Kind regards
Brigade Customer Services
Amazing customer service
Grace was amazing when handling my query this morning. She replied to my email straight away and provided me with the information I needed. Very professional and very understanding. Thank you Grace!
9 luglio 2025
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Risposta di Brigade Clothing Ltd
Dear Aurelie,
Thank you so much for taking the time to leave such a kind review about Grace in our Customer Services team.
Grace is relatively new to the role and has already proven herself to be an outstanding addition. We’re incredibly proud of her progress and delighted to see her efforts recognised by our customers.
Your feedback means a great deal to us – and to Grace.
Thank you & kind regards
Kelly Holcroft
Customer Services Manager
Grace was so helpful in helping…
Grace was so helpful in helping arrangements for my sons PE kit to be dispatched earlier. (He had lost it at school and desperately needs it for sports day next week!) Great customer service and came back to me really quickly!
4 luglio 2025
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Risposta di Brigade Clothing Ltd
Hi Kayleigh,
Thank you so much for your lovely review!
We're really glad to hear that Grace was able to help get your son's PE kit sorted in time — we know how important sports day can be. We hope the new kit brings your son some luck on the day!
We'll be sure to pass on your kind words to Grace and thanks again for taking the time to leave feedback – it means a lot to our team.
Best wishes,
Brigade Clothing Ltd
Excellent service from Brigade once…
Excellent service from Brigade once again! Going above and beyond to accommodate with their excellent customer service! Jacqui and Elle - You are wonderful!
3 luglio 2025
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Risposta di Brigade Clothing Ltd
Thank you so much for your kind words! We’re thrilled to hear you had a great experience. Jacqui and Elle will be delighted with your lovely feedback – we’ll be sure to pass it on. We look forward to welcoming you again soon! 😊
Ria from customer services was really…
Ria from customer services was really helpful. She get a replacement out to me after finding out the item sent was not the one that we ordered promptly. She also makes sure that the online system works well and would not have the same issue again. I'd be very happy to use them again in future.
30 giugno 2025
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Risposta di Brigade Clothing Ltd
Thank you for your kind feedback! We're so pleased to hear Ria was able to resolve the issue quickly and ensure everything was put right for the future. We really appreciate your support and look forward to helping you again!
Kind regards
Kelly Holcroft
Customer Services Manager
Elle was incredibly helpful when my…
Elle was incredibly helpful when my order hadn't shipped, arranging immediate shipment and providing tracking details.
3 giugno 2025
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Risposta di Brigade Clothing Ltd
Hello Isobel,
Thank you for your review and we are sorry to hear there was a delay with your shipment, but happy to hear that Elle was able to resolve it for you quickly.
Kind regards
Kelly Holcroft
Customer Services Manager
Do not trust them, risk of losing your money
This company has absolutely zero customer care. I ordered uniform since March 2025, today is 29/05/2025 and there is items or update given till date. I have tried several times to contact them, through emails. You can’t call them because their activities are online only, all sounded suspicious. They have taken my money without providing the goods. Dealing with them is at your own risk.
29 maggio 2025
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Risposta di Brigade Clothing Ltd
Hello Victor,
Following our investigation into your complaint, I would like to reconfirm our findings as outlined in our email correspondence.
I apologise that our initial response sent on 6th May did not reach your main inbox and instead went to your junk folder — unfortunately, this is beyond our control.
The school has confirmed that they are in possession of your parcel and that a text message was sent to you on 7th April advising collection.
We trust this now brings the matter to a close, and that you have since been able to collect your order from the school.
Thank you for your understanding.
Kind regards
Kelly Holcroft
Customer Services Manager
Dear Victor,
I'm truly sorry to read your review and that you are so unhappy with the service you received from Brigade, resulting in your feedback on Trustpilot.
I have personally emailed you in response to your messages sent yesterday evening, and would kindly ask that you check your inbox at your earliest convenience.
According to our records, your order was placed on our Direct to School delivery service. With this service, delivery notifications are sent directly to the school rather than to parents or guardians. This is an arrangement agreed upon with participating schools, who are responsible for notifying parents upon receipt of deliveries. I’m very sorry to hear that this communication did not take place in your case.
I note that you first contacted us regarding your order on 6th May 2025, and we responded the same day to advise that the items had been delivered to the school in early April, and asked that you to contact the school to arrange collection.
As mentioned in my email, I have made it a priority to follow up with the school on your behalf first thing Monday morning, once they reopen following the half-term break. I will update you as soon as I have been in touch with them.
Customer service is something we take very seriously at Brigade, and I’m genuinely sorry that your experience has not reflected the high standards we aim to deliver. Please rest assured I will do all I can to resolve this matter for you as swiftly as possible.
Kind regards,
Kelly Holcroft
Customer Services Manager
Brigade clothing Ltd
Great Customer Service
After I ordered the wrong item, Elle from customer services was really helpful in quickly getting a replacement out to me.
It's only when something goes wrong that you find out how good a company is. Brigade could not have dealt my issue any better than they did and I'd be very happy to use them again in future.
24 maggio 2025
Risposta di Brigade Clothing Ltd
Dear Stewart,
Thank you so much for taking the time to leave such a kind review.
We're really pleased to hear that Elle was able to help you quickly and efficiently — she has been made aware of your lovely feedback. You're absolutely right that the real test of a company is how it handles things when they go wrong, so it's great to know we met your expectations.
Thank you again
Kind regards,
Kelly Holcroft
Customer Services Manager
Elle was amazing at sorting out an…
Elle was amazing at sorting out an issue i had with some of the items purchased. Super responsive and i had my new items delivered within a day or two! Thank you Elle!!
22 maggio 2025
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Risposta di Brigade Clothing Ltd
Thank you, Mrs. Elsey, for taking the time to leave such a positive review for Elle in our Customer Services team.
We’re incredibly proud of the excellent service Elle provides and are delighted to see her efforts recognised.
Delivering outstanding customer service is something we always strive for at Brigade, and feedback like yours means a great deal to us.
Kind regards
Kelly Holcroft
Customer Services Manager
Faulty blazer
Received order, blazer was faulty, contacted via email and uploaded pictures. Easy to report online, was contacted the next day by Elle who had a rraged to send a replacement out.
Great service, I was kept updated continuously.
6 maggio 2025
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Risposta di Brigade Clothing Ltd
Hello Stacey,
Thank you so much for your kind words and feedback!
We’re sorry to hear about the issue with your blazer, but we’re glad we could resolve it quickly.
We truly appreciate you taking the time to share your experience and are thrilled that Elle was able to assist you with a smooth replacement process.
Your satisfaction means a lot to us, and we’re grateful for your patience throughout.
Kind regards
Kelly Holcroft
Customer Services Manager
Elle was a massive help in getting my…
Elle was a massive help in getting my daughters uniform sent direct to the school, due to holiday commitments.
24 aprile 2025
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Risposta di Brigade Clothing Ltd
Hello Remi,
Thank you for taking the time to leave this review and we are so glad to hear we were able to help with your daughter's uniform order.
Kind regards
Kelly Holcroft
Customer Services Manager
Very professional
Good quality clothing on the one instance
I received a defective product. Customer service we're very quick to respond and acknowledge the issue, and a replacement was swiftly arranged. My customer service advisor was Elle who was helpful and professional. Many thanks
4 aprile 2025
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Risposta di Brigade Clothing Ltd
Hi Danielle,
Thank you so much for your kind words! We're thrilled to hear you were happy with our quality and service. Your feedback means a lot to us and motivates our team to keep delivering the best.
Kind regards
Kelly Holcroft
Customer Services Manager
Fantastic customer service from Elle
Fantastic customer service from Elle. I was convinced that I’d placed an order and Elle very kindly and quickly checked to see if I had. I hadn’t so Elle not only fast tracked my order but also provided me with a discount code.
Very pleased with the service I received.
21 marzo 2025
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Risposta di Brigade Clothing Ltd
Hi Amy,
Thank you for your review and I am so glad to hear we were able to help you by fast tracking your order.
Kind regards
Kelly Holcroft
Customer Services Manager
Fantastic service from Natasha
Fantastic service from Natasha! She understood my concern in ensuring that I received my son’s uniform urgently and made sure that it was dispatched at the earliest opportunity. She kept me updated via email throughout. Excellent service from both Natasha and the Brigade Clothing Team! Thank you!
18 marzo 2025
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Risposta di Brigade Clothing Ltd
Hello Kasey,
Thank you for your amazing review and we are so happy we were able to help you with your urgent order and the excellent service you received from Natasha.
We hope your son is happy with his uniform.
Thanks again
Kelly Holcroft
Customer Services Manager
Had an issue with non delivery
Had an issue with non delivery, contacted Brigade & spoke with Elle, who sorted the problem out within 24 hours & I received my order 2 days later!! Great Customer Service & Elle was fantastic! Thank you
13 marzo 2025
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Risposta di Brigade Clothing Ltd
Hello Rosemary,
We are sorry to hear you encountered an issue with your delivery but happy to hear that Elle in our Customer Services team was able to resolve it for you quickly.
Thank you for taking the time to leave this review.
Kind regards
Kelly Holcroft
Customer Services Manager
Great Customer Service
My first time having an issue with an item from brigade and the issue was resolved very quickly and efficiently by Natasha. Very impressed and happy with the customer service.
3 marzo 2025
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Risposta di Brigade Clothing Ltd
Hello Rachael,
Thank you for taking the time to leave a review for Brigade and Natasha in our Customer Services team.
We are sorry to hear you encountered an issue but happy we were able to resolve it quickly for you.
Kind regards
Kelly Holcroft
Customer Services Manager
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