Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

I went with bluestone as my credit check meant I couldn't go to high St lenders, bluestone accepted us and we are on a 5 year fixed rate mortgage at a very reasonable repayment rate.

Valutata 5 stelle su 5

Luke from Bluestone has been absolutely outstanding. He recently took on a case which had been badly handled by another lender and he bent over backwards to help us get the mortgage offer and the... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I cannot recommend Bluestone Mortgages enough. Our case was far from simple; Right to Buy, self-employed, and I had a really poor credit history. Every other lender we approached seemed to fi... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Great experience. They were very quick. We provided everything they asked for the same day they asked for it, and we received our mortgage offer about two week after it was submitted. Being self-emplo... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Erogatore di crediti ipotecari

Scritti dall'azienda

Bluestone Mortgages was founded in 2015 and specialises in residential mortgage origination, portfolio servicing and cloud-based technology development in the financial services sector. Working with an extensive network of brokers, Bluestone Mortgages focuses on supporting customers who don’t fit the traditional profile of high street banks.


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

2086 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 95% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

I'm really not happy

I'm really not happy. I had this mortgage a month now I've had no communication from yourselves to say it has gone through. If it wasn't for the person I bought the house off telling me they had recieved the money I would think it hadn't gone through. I have no written confirmation with reference details and payment date. I phoned up a fortnite ago only to be told I failed security because I couldn't give these details only to be told I will receive something in the post. I'm still waiting. I'm a first time.e buyer and this has completely stressed me out. I'm checking my emails daily to no joy. Please can someone contact me

16 dicembre 2025
Valutata 5 stelle su 5

They did the work other lenders weren't willing to do!

I cannot recommend Bluestone Mortgages enough.

Our case was far from simple; Right to Buy, self-employed, and I had a really poor credit history. Every other lender we approached seemed to find our situation 'too complicated' or 'too much work' and they simply weren't interested.

Bluestone Mortgages was the complete opposite. They didn't shy away from the complexity; they actually rolled up their sleeves and put in the effort to understand our circumstances.

Against all the odds, they secured our mortgage with an interest rate that was much better than we expected.

If you feel like a 'difficult' case that the high street banks and lenders are ignoring, this is the lender you need. They turned a stressful 'no' into a life-changing 'yes'. Definitely a lender that actually puts in the effort for complex cases, when others can't be bothered to listen!

24 novembre 2025
Logo di Bluestone Mortgages

Risposta di Bluestone Mortgages

Hi Banshee, thank you for giving us a 5* review! We appreciate your positive feedback and are so pleased you've been impressed with the service you've received. Wishing you all the best.

Many thanks, Bluestone Mortgages

Valutata 5 stelle su 5

really helpful

3 novembre 2025
Logo di Bluestone Mortgages

Risposta di Bluestone Mortgages

Hi Tiegisty, thank you for giving us a 5* review!

We appreciate your positive feedback and are so pleased you've been impressed with the service you've received.

Wishing you all the best. Many thanks, Bluestone Mortgages

Valutata 5 stelle su 5

Gave me a real chance of starting over…

Gave me a real chance of starting over after the worst 10 years of my life. Can't thank them enough!

9 gennaio 2026
Logo di Bluestone Mortgages

Risposta di Bluestone Mortgages

Hi Rebecca, thank you for giving us a 5* review!

We appreciate your positive feedback and are so pleased you've been impressed with the service you've received.

Wishing you all the best. Many thanks, Bluestone Mortgages

Valutata 5 stelle su 5

It was very pleased with how well they…

It was very pleased with how well they handled our mortgage it takes a while but everything was fine at the end so I will always recommend Bluestone mortgage to anyone who wants their services

19 settembre 2025
Logo di Bluestone Mortgages

Risposta di Bluestone Mortgages

Hi Aduke, thank you for leaving us a 5-star review and for recommending us. We are delighted to have been able to help you, and we appreciate your feedback.

Valutata 5 stelle su 5

Great service

Very good service

16 novembre 2025
Logo di Bluestone Mortgages

Risposta di Bluestone Mortgages

Hi Keely, thanks for leaving a 5* review. We're delighted to hear you're happy with the service you received.

Valutata 5 stelle su 5

Excellent Mortgage Company - service as it should be

I cannot rate Bluestone Mortgages highly enough. We applied for a remortgage via Haysto Mortgage Broker (another excellent company) because we had poor credit ratings due to past issues that were caused by no fault of our own. High Street mortgage lenders would not even consider us for a remortgage, even though we owned our property outright, due to poor credit scores. However, Bluestone, rather than the usual ‘computer says no’, considered our case on its individual merits and took various factors into account rather than just using a ‘tick box’ list. Even when an issue arose that would have caused other mortgage lenders to discard our application, Bluestone worked with us and Haysto to find a way around the problem. The interest rate is slightly higher than it would be for a remortgage from a high-street lender, and there is a fee as well, but that is understandable as people with low credit scores are obviously higher risk for a lender. Additionally, Bluestone had to work harder as they had to consider various factors in order to weigh up the risk, rather than taking the easier option of just saying no. They came up with an offer that is easily affordable and has put an end to our previous financial concerns. We would highly recommend Bluestone to anyone who is unable to secure a mortgage from a high-street lender for whatever reason. It is so refreshing (and unfortunately quite rare these days) to find a company that treats each customer as an individual and will go the extra mile to provide an excellent service.

16 gennaio 2026
Logo di Bluestone Mortgages

Risposta di Bluestone Mortgages

Thank you for giving us a 5* review! We appreciate your positive feedback and are so pleased you've been impressed with the service you've received. Wishing you all the best.

Many thanks,
Bluestone Mortgages

Valutata 5 stelle su 5

My mortgage advisor found this company…

My mortgage advisor found this company for me for a mortgage. Brilliant company did everything that was asked and came up with a great deal.
Thanks again

6 gennaio 2026
Logo di Bluestone Mortgages

Risposta di Bluestone Mortgages

Thank you for giving us a 5* review! We appreciate your positive feedback and are so pleased you've been impressed with the service you've received. Wishing you all the best.

Many thanks,
Bluestone Mortgages

Valutata 5 stelle su 5

Outstanding service


Outstanding service! Despite my complicated credit history, I was able to buy my grandparents house and keep it in the family. I’m extremely happy. Thank you !

31 ottobre 2025
Logo di Bluestone Mortgages

Risposta di Bluestone Mortgages

Thank you for giving us a 5* review! We appreciate your positive feedback and are so pleased you've been impressed with the service you've received. Wishing you all the best.

Many thanks,
Bluestone Mortgages

Valutata 5 stelle su 5

I genuinely never thought I would get a…

I genuinely never thought I would get a mortgage because of my credit history. I have CCJs, missed payments, and defaults, and I had completely accepted that owning a home was not possible for me or my family.

Bluestone took the time to listen to my situation and look at me as a person, not just a credit score. They offered me a mortgage when I truly believed it was impossible, and because of that my family will now have a future home. I will be forever grateful.

Even right up to the final stages, the service was excellent. I had to ring with a few questions before the funds were released and everyone I spoke to was polite, friendly, and reassuring. I honestly cannot thank Bluestone enough for changing our lives.

26 dicembre 2025
Logo di Bluestone Mortgages

Risposta di Bluestone Mortgages

Hi Nicole, thank you for your fantastic 5* review! We're so pleased you've been impressed with our team and that we were able to help you achieve your home ownership goals. Wishing you all the best.

Many thanks,
Bluestone Mortgages

Valutata 5 stelle su 5

Great company

Great company, very transparent

17 gennaio 2026
Logo di Bluestone Mortgages

Risposta di Bluestone Mortgages

Hi Gary, thank you for giving us a 5* review! We appreciate your positive feedback. Wishing you all the best.

Many thanks,
Bluestone Mortgages

Valutata 1 stelle su 5

Avoid these like the plague !!

Avoid these like the plague !!!
Been waiting 14 weeks after a very stressful wait been told by broker today have issues with some of the documentation!!!!
Been sending documents daily everything but a blood sample.
Don’t waste your time no wonder you don’t pay for a valuation !!!!
Got to be more credible lenders out there !!!

20 gennaio 2026
Non scritta su invito
Logo di Bluestone Mortgages

Risposta di Bluestone Mortgages

Hi Alice, thank you for your feedback, and we are sorry you have not been satisfied with your experience using Bluestone Mortgages.

As a specialist mortgage lender, we take a holistic approach to each application and manually assess each customer's circumstances whilst being committed to providing great service. Occasionally, that means the process can take a little longer as we'll need to ask some questions to help us assess the application. But we try to limit this wherever possible.

If you would like us to take a closer look at your application, please don't hesitate to get in touch with us at complaints@bluestonemortgages.co.uk,

Many thanks,
Bluestone Mortgages

Valutata 5 stelle su 5

Very helpful and understanding

Very helpful and understanding

17 gennaio 2026
Logo di Bluestone Mortgages

Risposta di Bluestone Mortgages

Hi Teresa, thank you for giving us a 5* review! We appreciate your positive feedback and are so pleased you've been impressed with the service you've received. Wishing you all the best.

Many thanks, Bluestone Mortgages

Valutata 5 stelle su 5

Efficient process

Efficient process, thought it.d feel more complicated, but wasn't at all.

16 gennaio 2026
Logo di Bluestone Mortgages

Risposta di Bluestone Mortgages

Thank you for giving us a 5* review! We appreciate your positive feedback. Wishing you all the best.

Many thanks, Bluestone Mortgages

Valutata 5 stelle su 5

They were able to give me a mortgage…

They were able to give me a mortgage when other couldn't. I will be forever grateful.

20 dicembre 2025
Logo di Bluestone Mortgages

Risposta di Bluestone Mortgages

Hi Plssah, thank you for your fantastic 5* review! We're so pleased that we were able to help you achieve your home ownership goals. Wishing you all the best.

Many thanks, Bluestone Mortgages

Valutata 1 stelle su 5

Avoid Using This Company for Your…

Avoid Using This Company for Your Mortgage
I strongly advise against using this company for your mortgage. My experience with them was frustrating, costly, and time-consuming. Over several months, they repeatedly requested the same information and showed a clear lack of organization and professionalism.

At one point, they even arranged and charged me for a property valuation, only for my mortgage to ultimately be declined for a trivial reason something that could have been identified before the valuation. It felt as though the valuation was pushed through unnecessarily, possibly to secure a commission at my expense.
Buying property is inherently stressful, but working with this company only added unnecessary complications, delays, and costs.

Do yourself a favor: save your time, money, and stress. Seek out a reputable and professional mortgage provider. After switching to another firm, I successfully secured my mortgage and purchased my property without the issues I faced with this company.
Good luck with your mortgage journey I hope you have a smoother experience than I did.

1 settembre 2025
Non scritta su invito
Logo di Bluestone Mortgages

Risposta di Bluestone Mortgages

Hi Anar, thank you for your feedback. We’re sorry to hear you have been unhappy with your experience. As a specialist mortgage lender, we review each application individually, which can sometimes mean we need to ask for additional information. If you would like us to look into this further, please contact us at complaints@bluestonemortgages.co.uk

Kind regards,
Bluestone Mortgages

Valutata 5 stelle su 5

Smooth transfer

Smooth transfer

26 agosto 2025
Logo di Bluestone Mortgages

Risposta di Bluestone Mortgages

Thank you for giving us a 5* review Carol! We appreciate your positive feedback. Wishing you all the best. Many thanks, Bluestone Mortgages

Valutata 3 stelle su 5

Broker portal poor

Product and service fine, just dont like how i can not submit documents until everyone asked for is uploaded, it slowed down the process and spoilt the client experience

13 gennaio 2026
Logo di Bluestone Mortgages

Risposta di Bluestone Mortgages

Hi Tim, thank you for taking the time to leave a review. We appreciate your feedback and will pass your comments on to the team.

Many thanks, Bluestone Mortgages

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.

Scopri di più sui diversi tipi di recensioni.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più