Black Heart Equestrian Recensioni 120

TrustScore 4 su 5

4,2

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Valutata 5 stelle su 5

Ordered from them a few times - from the start the team have been brilliant in helping to get the right size etc. Aside from the super helpful and friendly team, the quality of the items is great - ev... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Excellent quality, me, both my children and my sister have loads of black heart from leggings, base layers, cara hybrids etc. amazing for everyday, plus looks super smart for competitions. My daughter... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Scam company. U pay tax on checkout, but u have to pay tax later again on pickup. Wont make up for they mistake,even postal service tells me to keep requesting refund because blackheart marked the pac... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Absolutely amazing. Brilliant material. Amazing prices as well and very affordable. Ive loved blackheart for so long now there riding leggings are a life saver. The colours are so nice. Couldnt as for... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di articoli per equitazione
  2. Negozio di abbigliamento activewear

Scritti dall'azienda

Black Heart Equestrian is a British female-led independent equestrian and lifestyle brand, with a vision to bridge the gap between sport and style. All of our products are designed in-house and made exclusively for us, using high-spec technical fabric, delivering a range of clothing suitable for all equestrian disciplines, sporting activities, and leisurewear.


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

120 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 33% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Wonderful experience at the Equine Show

Had the joy of shopping at the stand at The National Equine Show both yesterday and today and it was such a lovely experience. Our 12 year olds were overjoyed to meet Erin and the team and have a chance to try the clothes on for size before they bought. Excellent quality and beautiful colours, will definitely be shopping on line in the future. Special thanks to Erin’s Mum for being fabulous!

3 marzo 2024
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Risposta di Black Heart Equestrian

Hi Helen,

Thank you so much for your kind review, the girls are so happy to hear that you all had such a positive experience!

We hope to see you at our next show!

BHE x

Valutata 5 stelle su 5

Best equine stand at the show🖤🫶

Wow everyone is so nice. You all inspire to me. I really want to work with you one day. My whole wardrobe is nearly full with black heart you guys are such an inspiration and I’m hoping to join your team when I’m older. Enjoyed seeing you all at the show today and I can’t wait to wear all my new purchases🖤🫶

2 marzo 2024
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Risposta di Black Heart Equestrian

Hi Meeka,

Thank you for taking the time to write such a lovely review! We love hearing positive feedback, your support means the world to us.

BHE x

Valutata 5 stelle su 5

Just received my order which arrived so…

Just received my order which arrived so quickly! The riding breeches are amazing! So so stretchy and comfy and beautiful cut/ fit. I bought some from Holland and copper which I sent back as the material was uncomfortable! I will need some in every colour! Thank you :)

29 febbraio 2024
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Risposta di Black Heart Equestrian

Hi Pippa,

Thank you for your 5* review. We’re happy to hear that your order arrived quickly, and that you love the quality and fit of our Cara Hybrids!

BHE x

Valutata 5 stelle su 5

Excellent product, even better customer service

Just received my small black water bottle from BHE and WOW, it is so much better than I expected. I find most water bottles require a lot of effort to suck any water through the spout but the BHE bottles are great, chunky/rugged, yet looks super-smart in black.

Not only is the product great, so too is their customer service team. Quick and helpful to respond to my query on the dimensions of the bottle.

Being a guy, I am limited on the products available from BHE but that doesn't stop me from being a fan. I am now one proud owner of their water bottle! Thank you BHE!

15 gennaio 2024
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Risposta di Black Heart Equestrian

Hi Mark,

Thank you so much for your kind review! We are so glad that you are happy with your water flask, and with the service you received.

Please do not hesitate to get in touch if there is anything we can assist with in the future.

Best wishes,
BHE x

Valutata 5 stelle su 5

Trust company

Trust company, never let me down. Fast delivery and good quality. Is my daughter favorite equestrian brand. Friendly customer service. Keep going. Cheers

9 gennaio 2024
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Risposta di Black Heart Equestrian

Hi Tomasz,
Thank you very much for kindly taking the time to leave us a 5* review. We are very happy to hear that you have had a positive experience with us!
Best wishes, BHE x

Valutata 5 stelle su 5

Excellent customer servive

I've bought loads from these great retailers. The staff are so helpful and the products are great. The helpfull staff lead to 100 % custo.er satisfaction. 10 out of 10 !

16 dicembre 2023
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Risposta di Black Heart Equestrian

Hi Michael,

Thank you so much for such a lovely review! We are very glad to hear that you have had a positive experience with our staff and products.

Merry Christmas from the BHE team x

Valutata 5 stelle su 5

Met the team at HOYs

Met the team at HOYs, and the stand was very busy as you would expect, despite this, the staff were exceptional, and a credit to the company.
My daughter got a full riding set and misplaced the bag, it was returned to the stand and I was contacted by Alana to let me know the good news.
On top of this, the quality of the clothes is amazing, this is not our first purchase, and it lasts wash after wash. I cannot wait to watch the range expand even further.

7 ottobre 2023
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Risposta di Black Heart Equestrian

Dear Aoife,

Thank you so much for your kind review!

It was a pleasure meeting you at HOYS and we are so glad that your items were thankfully returned to our stand. Your support of our brand means so much and I am glad to hear that you had a good customer service experience with us.

Best wishes,
BHE x

Valutata 5 stelle su 5

Excellent customer service & support

Excellent customer support from this team . Had to return an item. Great communication & very patient with emails going back & forth .
Cannot fault the team in anyway, absolutely fantastic 👍👍

4 ottobre 2023
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Risposta di Black Heart Equestrian

Dear Zoe,

Thank you so much for your 5* review! We are so glad that we were able to help with the returns process and we are always here to help should you need anything in the future!

BHE x

Valutata 5 stelle su 5

Junior Cara Hybrids are the best!

The grips on their Junior Cara Hybrids are great. My daughter is 4, so naturally finding riding clothes in her size that also look nice is a struggle. With the full seat grips that go all the way down the legs, even though they’re long for her they still provide the support she needs! It’s awesome. Room for her to grow, comfort, function, and beautiful! Can’t ask for more, the best riding pants.

26 settembre 2023
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Risposta di Black Heart Equestrian

Hello Kristina,

Thank you so much for leaving us such a positive review, we really appreciate it! We are so glad to hear that our Junior Cara Hybrids are a great fit for your daughter.

BHE x

Valutata 5 stelle su 5

The best riding breeches

The best riding breeches.
I recently purchased several pairs of the hybrid riding pants. I am totally smitten and have bought more. They are the comfyest breeches I have worn and really reasonably priced. I Still need more 😀.

1 luglio 2023
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Risposta di Black Heart Equestrian

Dear customer,

Thank you so much for your kind review of our Cara Hybrids, we really appreciate your feedback and are glad you love your Hybrids!

BHE x

Valutata 5 stelle su 5

I went to Burghley horse trials for the…

I went to Burghley horse trials for the weekend and when i saw blackheart equestrians shop it was PACKED. It was so hot and stuffy but all the staff were still so sweet and supportive and made me feel so comfortable while i was shopping. This brand is also so comfortable and such high quality! i’m definitely now a loyal customer!

2 settembre 2023
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Risposta di Black Heart Equestrian

Hi Harlow,

We truly love meting our customers at horse shows, so we appreciate you taking the time to come and visit our shop!

Thank you for writing such a lovely review, we will pass this along to the staff members who worked our stand.

BHE x

Valutata 5 stelle su 5

LOVE THEREE CLOTHING SO MUCHHH

5 settembre 2023
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Risposta di Black Heart Equestrian

Hi Elsa,

Thank you for taking the time to leave us a 5* review, we're happy to hear you love our clothing!

BHE x

Valutata 5 stelle su 5

I broke my leg in March and i suffered…

I broke my leg in March and i suffered a very serious open fracture to my tibia. I’m thankfully back riding after just over 6 months off which I feel very lucky about but I have had to change my whole wardrobe because of where the seems sit on most breaches and how hard they are . The black heart hybrids are absolutely perfect soft ,stretchy and with extra sicky bum make me feel safe when my balance isn’t so great at the moment . 10 out of 10 for design and comfort of these breaches they are perfect for for me and especially with a metal plate in my leg I need extra comfort
Thank you black heart 🖤

4 settembre 2023
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Risposta di Black Heart Equestrian

Hi Laura,

Thank you for leaving us such a thoughtful 5* review. Your story was really touching to us so we appreciate you providing such kind feedback.

BHE x

Valutata 5 stelle su 5

Excellent quality

Excellent quality, me, both my children and my sister have loads of black heart from leggings, base layers, cara hybrids etc. amazing for everyday, plus looks super smart for competitions. My daughter has competed in show jumping in hers and my sister has done her first BE ODE in her BHE stuff. Fantastic, inclusive brand for all shape and sizes. Safe to say we love it🖤

30 agosto 2023
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Risposta di Black Heart Equestrian

Hi Maxine,

Thank you for taking the time to write such a lovely review, we are happy to hear that our products are such a hit with your family!

BHE x

Valutata 5 stelle su 5

So so happy with my new breeches

So so happy with my new breeches, the quality is amazing and they’re so flattering on! I accidentally ordered the wrong size so emailed customer service and they were so helpful. Will definitely be ordering again!

26 agosto 2023
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Risposta di Black Heart Equestrian

Hi Emily,

Thank you for your kind review!

We’re happy that our customer service team were able to assist with your order, and appreciate your feedback.

BHE x

Valutata 1 stelle su 5

Bad customer service when parcel didn’t arrive

Ordered express shipping and it failed to arrive- they would not send a replacement unless I paid for it and then they said I would have to pay again for express shipping- when I questioned this they sarcastically said I could drive to collect it - they knew I was 250 miles away.
Not helpful and now I have a disappointed friend with no birthday gift. Plus am £62 out of pocket

24 agosto 2023
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Risposta di Black Heart Equestrian

Dear customer,

Thank you for taking the time to leave us a review.

We are very sorry that you did not receive your order in the suggested timeframe. Once it had been confirmed that your parcel was indeed lost in the postal network, we issued a full refund of your order including shipping costs, as we wanted to rectify the situation as best as we could for you.

Our customer service team were unaware of your location and aimed to provide you with all of the possible options to receive your order in time. We are very sorry to hear that you interpreted this as sarcasm, however this was absolutely not our intention - all of our suggestions and attempts to help you were in line with our policies and were genuine.

We regret any inconvenience this situation may have caused, and we hope that you feel the full refund was a satisfactory resolution to the situation.

BHE x

Valutata 5 stelle su 5

Flattering and Affordable!

These are the most comfortable and the most flattering breeches I have found! There are so many amazing colors to pick from and they’re a super affordable price. I love riding in these everyday, I highly highly recommend!

15 agosto 2023
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Valutata 5 stelle su 5

Great products!

I came across their Instagram years ago and ordered my daughter a pair of the riding tights and shirt for Christmas one year. She feel in love with them and said they are super comfortable to ride in. Was not sure if we should order the XS or S as she is usually somewhat in between but went with the XS and it has good stretch!. We will send their Instagram posts back and forth to each other when we see a new colour or new product. She started at a new barn this year and people were asking about her outfits and we were so happy to share. We live in Canada so we don’t have much selection that fits her 5”9 long torso frame. Blackheart Equestrian fits like a glove. 🥰. I just recently ordered her the hybrid breeches she has been wanting for her birthday and can’t wait for her to open. Always super fast shipping ( I feel like it’s even faster than when I order something from my own country lol) and great quality. Repeat customer!

12 agosto 2023
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