Black Heart Equestrian Recensioni 120

TrustScore 4 su 5

4,2

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Valutata 5 stelle su 5

Ordered from them a few times - from the start the team have been brilliant in helping to get the right size etc. Aside from the super helpful and friendly team, the quality of the items is great - ev... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Excellent quality, me, both my children and my sister have loads of black heart from leggings, base layers, cara hybrids etc. amazing for everyday, plus looks super smart for competitions. My daughter... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Scam company. U pay tax on checkout, but u have to pay tax later again on pickup. Wont make up for they mistake,even postal service tells me to keep requesting refund because blackheart marked the pac... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Absolutely amazing. Brilliant material. Amazing prices as well and very affordable. Ive loved blackheart for so long now there riding leggings are a life saver. The colours are so nice. Couldnt as for... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di articoli per equitazione
  2. Negozio di abbigliamento activewear

Scritti dall'azienda

Black Heart Equestrian is a British female-led independent equestrian and lifestyle brand, with a vision to bridge the gap between sport and style. All of our products are designed in-house and made exclusively for us, using high-spec technical fabric, delivering a range of clothing suitable for all equestrian disciplines, sporting activities, and leisurewear.


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

120 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 33% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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Valutata 5 stelle su 5

Best Breeches to exist! 💗🐎

I have never been a super confident rider, as I am always worried how my body looks in riding clothing. We all know breeches were never extremely flattering. Until, Black Heart Equestrian started. When I put these breeches on I felt amazing for the first time in breeches. They are SOOO flattering as well as the silicone is super strong so I really helps you stick to that saddle. I bought the black hybrids so I can pair them with anything! Will definitely be buying more again soon! Thank you so much Black Heart equestrian

16 maggio 2024
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Risposta di Black Heart Equestrian

Hi Callie,

This is so lovely to hear, thank you so much for your kind words and we are so happy to hear you're loving your Hybrids!

BHE x

Valutata 5 stelle su 5

thanks guys for being so friendly when…

thanks guys for being so friendly when i bought my first pair of hybrids earlier!! honestly cannot wait to ride in them, soo comfy 🤍

23 maggio 2024
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Risposta di Black Heart Equestrian

Hi Phoebe,

Thank you so much for your kind review! It was a pleasure to meet you at Badminton and we are so glad you're loving your Hybrids!

BHE x

Valutata 5 stelle su 5

The best clothing…hands down

The best! I have a few items of clothing for riding, an essentials half zip which i genuinely live in as its my comfort hoodie and the bit belt which in my opinion is the nicest belt. The team are super lovely, taking the time to reply to instagram messages and just being delightful at events too! 💕

8 maggio 2024
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Risposta di Black Heart Equestrian

Hi Rebekah,

Thank you so much for your 5* review! We are so happy to hear that you've had a positive experience with us and that you're loving your Essentials Half Zip!

BHE x

Valutata 5 stelle su 5

Best products!

I’ve been wearing BHE for years and now only wear their hybrids. So comfy, flattering and the best colour choices! Would 100% recommend

8 maggio 2024
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Risposta di Black Heart Equestrian

Hi India,

Thank you so much for your kind words, we're so glad that you love your Hybrids and we sincerely appreciate your continued support!

BHE x

Valutata 5 stelle su 5

Amazing Brand

I recently purchased some of the hybrids at Badminton Horse Trials and they are the best jhodpurs I have ever ridden in. They are so comfortable and so soft, they fit perfectly on anyone and the colour range they have is amazingly good. The girls that were working on the stand were so sweet and helpful and the stand had been put together so nicely. Such a lovely brand I highly recommended buying riding and lounging clothes from there.

12 maggio 2024
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Risposta di Black Heart Equestrian

Hi Maiella,

Thank you so much for your 5* review! We are so glad to hear that you are loving your Hybrids and that you had a good experience at our Badminton stall, we appreciate your kind words and hope to see you there next time!

BHE x

Valutata 5 stelle su 5

Love the brand

Love the brand, they have amazing high quality and well designed clothes that are comfy and stylish for both riders and non-riders! Lots of beautiful colours to choose from that can also be mixed and matched. I would definitely recommend the essentials sweatpants, they are to die for!! They also have amazing customer service and reply very quickly and have great values, you can really tell they care and want to make a difference in the world.

2 maggio 2024
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Risposta di Black Heart Equestrian

Hi Kyla,

Thank you for taking the time to leave us such a kind 5* review,
we're so happy to hear that you love our clothes - especially our essentials sweatpants!

We will be sure to pass along your positive experience to our customer service team!

BHE X

Valutata 5 stelle su 5

The hybrid leggings are my absolute…

The hybrid leggings are my absolute favourite!!! So flattering and amazing to ride in.
I wish I could get every item from this brand - love love love it ❤️

2 maggio 2024
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Risposta di Black Heart Equestrian

Hi Milli,

Thank you so much for leaving this review, we're so happy to hear that you love our Cara Hybrids!

BHE X

Valutata 5 stelle su 5

Flex leggings 🖤🖤

I purchased a pair of flex leggings at the beginning of the year and they are fabulous! I wear them most days for work and they are still the same excellent quality now as when I got them. I use them for riding and yard work and even wore them to the airport for my holiday as they are so comfortable! Thank you black heart equestrian I will be definitely be ordering again.

2 maggio 2024
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Risposta di Black Heart Equestrian

Hi Stacey,

Thank you for taking the time to leave us such a kind 5* review! We've happy to hear that you love your Flex Riding Leggings!

BHE X

Valutata 1 stelle su 5

Definitely would NOT recommend the…

Definitely would NOT recommend the Hybrid riding leggings. We purchased a pair for my daughter who did love #blackheartequestrian, she received them on the 16th April. On the 25th April whilst she was dismounting her pony they ripped. Customer services told me it was due to wear! She had them less than 10 days! This is the second pair that have ripped. She’s been riding for years and we haven’t had this with any other brands. They say they are affordable at £75 but not if they rip after less than 10 days!!!!

2 maggio 2024
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Risposta di Black Heart Equestrian

Hi Sarah,

We’re sorry to hear that you are not satisfied with our hybrid breeches.

Whilst we strive to provide durable, long lasting equestrian clothing for our customers, unfortunately they are not bulletproof proof!
From the photos you provided of your hybrids, we could see that both pairs were caught on something causing quite aggressive and jagged tears, both in the middle of the leg and in the middle of the bottom.

We do understand how frustrating it is when damage is caused by something outside of your control but unfortunately as advised, we cannot accept returns for items damaged by wear-and-tear.

I can see that we did offer you a damage discount to contribute towards the repairs for this but that you refused the offer.

We would again like to offer our sincerest apologies that our hybrids did not live up to your expectations, and that the offer of the partial refund is still available if you change your mind.

BHE x

Valutata 5 stelle su 5

so helpful and products are perfect

so, so helpful. i had issues with customs completely unrelated to BHE's service, and they were the best help at getting it back to me and were so understanding and always providing me updates way beyond what i expected. truly one of the best customer services i've come across in a long while. the quality of the products is also perfect and i refuse to wear anything other than the riding leggings in summer time. i recommend it to everyone! so grateful for all the help that was given.

15 aprile 2024
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Risposta di Black Heart Equestrian

Hi Bruna,

Thank for for taking the time to leave us such a lovely review, we really appreciate it!

BHE X

Valutata 5 stelle su 5

The quality of the products is so good

The quality of the products is so good! And my package made it to Zimbabwe 🇿🇼 in a timely manner.

16 aprile 2024
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Risposta di Black Heart Equestrian

Hi Tinotenda,

Thank you so much for leaving us such a kind review! We hope you love your order!

BHE x

Valutata 5 stelle su 5

Incredible quality

Just wanted to say I just got my horse girl tees and I am OBSESSED. It’s so hard to get t shirts that fit well and aren’t see through, I’ve bought and returned so many from other brands because they never get the fit right. You guys have smashed it out of the park and I’ll be bringing my horse girl with me on holidays for sure! ❤️

12 aprile 2024
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Risposta di Black Heart Equestrian

Hi Rachael,

Thank you so much for taking the time to leave us your feedback, we are so glad to hear that you're loving your Horse Girl tees! Be sure to tag us in any photos you take, we'd love to see them!

BHE x

Valutata 5 stelle su 5

Excellent customer service

Excellent customer service, very good communication and kept me informed. As o wanted to do an exchange. Katie went above and beyond great customer service thanks

9 aprile 2024
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Risposta di Black Heart Equestrian

Hi Sue,

Thank you very much for your kind words, and we are glad to hear that you had a good experience! We will be sure to pass on your review to Katie.

BHE x

Valutata 5 stelle su 5

New Favorite Clothing Brand

After Kerrits decided to change their silicone on their tights, (I felt like I was being pantsed each time I post), I decided to find a new brand of riding pants. I’ve seen Black Heart come up on Pinterest a lot and decided to give them a go. I bought their leggings because my instructor mentioned she loves the least amount of grip when doing dressage. I rode in them in my lesson and not being stuck to the saddle gave me and my horse one of our best rides. He’s a green OTTB that doesn’t quite understand moving off leg quite clearly and these gave me the leverage I needed. A bonus is just how comfortable they are as well! I loved them so much I instantly bought another pair as well as a pair of their hybrids. I just ordered them so they have not arrived yet. I also ordered one of their base layer sleeveless tops. It’s been too cold to ride in but my impression of trying them on was positive so I bought another top for schooling shows in the summer. For reference, I’m 5’7” and weight 125 pounds, large chest and no bum or hips. I ordered a size small in the tops which fit perfect and a small in the bottoms but I think I could have gone extra small. It doesn’t bug me but they might slip when running. Will try running in them soon. But that’s just an idea for those reading reviews (like I did) to get sizing info for themselves. Black Heart does respond to sizing requests quickly and very friendly :)

27 marzo 2024
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Risposta di Black Heart Equestrian

Hi,

Thank you so much for your 5* review, we are very glad to hear that you have had a good experience with our clothing and customer service team!

BHE x

Valutata 5 stelle su 5

Very happy with our order

My daughter absolutely loves her new breeches. When she received them, she said they look even better in reality than on the picture. We will be definitely ordering again from this shop🖤🖤🖤

29 marzo 2024
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Risposta di Black Heart Equestrian

Hi Agata,

Thank you so much for taking the time to leave your kind review! We are so glad to hear that your daughter loves her BHE order🖤

We are always here should you need any assistance in the future!

BHE x

Valutata 5 stelle su 5

BHE > everything elss

I only recently starting wearing products from blackheart but now they are all I rode in. I don’t realise how uncomfortable my other riding clothes were especially leggings until BHE which fit amazingly. I will now only be purchasing from here! Also the denim hybrids are a must <33

21 marzo 2024
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Risposta di Black Heart Equestrian

Hi Aimee,

Thank you so much for your 5* review! We are so glad to hear that you love your items!

BHE x

Valutata 5 stelle su 5

Sweatpants can handle a lot!

I live in remote northern Canada, and I wear the sweatpants outside comfortably in -20C weather doing quick morning barn chores. The warmth factor aside, they hold up to abuse. About a month ago, I survived a wolf attack. Long story short, my dog got dragged off by a wolf and I ran after them with a baseball bat to find it was a pack of 3 that took her. I beat them off with the bat, ran with my dog about 1km through the woods back home. We're both recovered and doing fine now, but I just need to share how well these pants survived...they only got a tiny tare. That was a month ago, and they're still doing great

24 gennaio 2024
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Risposta di Black Heart Equestrian

Hi Alana,

This is such an incredible story, thank you for sharing it with us! We are so glad to hear that you and your dog are safe (and that your sweatpants survived the ordeal!).

We certainly have never had a review like this before so we really appreciate you sharing your experience with us!

BHE x

Valutata 2 stelle su 5

Placed an order for a pair of riding…

Placed an order for a pair of riding tights.
The quality is awful, very thin and shiny.
Look really cheap,
Have emailed customer service but had no response.

20 marzo 2024
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Risposta di Black Heart Equestrian

Hi Julian,

We are incredibly sorry to hear that you are unsatisfied with your recent order. We can see that you have been a longstanding customer of ours with over 16 orders! We also see that you’ve re ordered our leggings numerous times over the years so we are incredibly disappointed to hear that you no longer find them suitable. I can confirm that we have not made any changes to our fabric, design, supplier, or manufacturing process in the 7 years that we have had them available.

According to our records, our customer service team responded to your email within our desired response time of 2-3 days and 3 hours before this review was posted!
In our email response, we explained that we would be happy to offer you an exchange or refund as we would never want any of our customers to be unhappy with their purchase, however we are yet to receive a response!

Please respond to our latest email at your earliest convenience and we would be happy to resolve this for you.

BHE x

Valutata 5 stelle su 5

Amazing quality for the price

Absolutely in love with these - I got the Blackheart chocolate leggings and base layer and have been living in them! They are so soft and flattering - I've had lots of people come up and ask me where the set is from. The Blackheart team are so lovely and helpful - can't recommend highly enough and I will definitely coming back for more!

7 marzo 2024
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Risposta di Black Heart Equestrian

Hi Selina,

Thank you so much for taking the time to leave such a kind review, we are so glad to hear that you love your Flex Set!

We are more than happy to help with anything else should you ever need it!

BHE x

Valutata 5 stelle su 5

NEC stall

We visited the stall at the NEC all staff were really friendly and helpful. Erin Williams was really nice to my daughter and was happy to have a picture which I thought was really kind of her.
The clothes feel really good quality and also follow trends so can still be equestrian but follow trends too.

3 marzo 2024
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Risposta di Black Heart Equestrian

Hi Sam,

Thank you so much for such a kind review!

We are very glad to hear that you have had a positive experience with our staff at the NEC and with our clothing!

BHE x

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