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Scopri cosa dicono le persone

Valutata 1 stelle su 5

I was sent a promotional email yesterday which was absolutely untrue - absolutely no “next season’s ski … kit now”: NEXT SEASON'S SKI AND OUTDOOR KIT NOW, SAVE £100s SPRING SALE until 6th M... Leggi di più

Valutata 5 stelle su 5

Ordered a ski jacket in the sale got a quick response from Alan to say jacket not as advertised, After a reassurance from myself to still process the order on agreement item could returned if w... Leggi di più

Valutata 5 stelle su 5

I must admit the customer service that I experienced with Montagne Sports was second to none and first class! Having experienced a postal issue (Royal Mail issue) with an order (02/09/24) resulting... Leggi di più

Valutata 5 stelle su 5

After some communication errors online, Alan the owner made sure to correct the mistake as soon as possible, he emailed me personally and sent my package on the quickest shipping to the United States.... Leggi di più

Dettagli dell'azienda

  1. Negozio di abbigliamento e attrezzature outdoor
  2. Negozio di articoli per sport all'aria aperta
  3. Negozio di sci

Scritti dall'azienda

We are a family run, independent outdoor clothing and accessories retailer, based online and in the heart of West Berkshire. Our registered company name is Bambooty Limited. Why? Because we love bamboo products and sometimes manufacture some cool kit. We sell brands such as Kathmandu, Helly Hansen, Rossignol, Uvex, Dare 2b, Goldbergh, Picture Organic, Darn Tough, Hestra, Racer and many more. We want to ensure that you can always get your hands on equipment and clothing through a site that is functional, good value and bang up to date. We love outdoor sports as much as anyone which means that not only do we just love to test the kit ourselves but that we only stock the best. So whether you are off skiing in Whistler or hiking up Ben More, make the most of our great products and first class customer service.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

100 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

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Valutata 5 stelle su 5

Customer service was 2nd to none. 1st Class!!

I must admit the customer service that I experienced with Montagne Sports was second to none and first class!
Having experienced a postal issue (Royal Mail issue) with an order (02/09/24) resulting in my order being held up I looked up the contact details for my order. Using WhatsApp (hesitantly thinking this is going nowhere) I sent a brief message outlining the issue. Within minutes I received a call back from Cath (in Newbury) who was keen to understand and deal with the problem. A skill that so many companies fall at the first fence with! Cath promised to get back to me with a resolution..... and that's exactly what happened, (again, something that other companies often fall at the 2nd fence with) promptly with my order now being reissued! 24hrs later my order arrived with all in order!!
I will definitely use Montagne Sports again!!

11 settembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Misleading promotion

I was sent a promotional email yesterday which was absolutely untrue - absolutely no “next season’s ski … kit now”:

NEXT SEASON'S SKI AND OUTDOOR KIT NOW, SAVE £100s

SPRING SALE until 6th MAY

There are 1000s of huge savings to be made right through to Monday 6th May. Why? Because for the first time in 10 years. I am taking time off, so the store will close until the end of November. But never fear the online store will continue 24/7 and we will operate an appointment system in the new unit we are moving to in the Parkway.

STEER CLEAR!

27 aprile 2024
Non scritta su invito
Valutata 3 stelle su 5

It was a fantastic price BUT …..

It was a fantastic price for a great pair of waterproof walking boots BUT the right boot appeared to have been on display in sunlight for a long time and the colour was faded. Not a big worry but the leather had shrunk so the left boot is a great fit but the right is too tight.
I’m trying to stretch the leather to my right foot but wonder which will give first, the boot or my foot.

9 gennaio 2024
Valutata 5 stelle su 5

Great service…

I emailed to say There was a slight fault on one piece I bought and they replied within an hour and then sent a replacement item out immediately and t emailed a return label for me to return the first pair - all within days. Great service

5 gennaio 2024
Valutata 5 stelle su 5

Customer service 👍

Ordered a ski jacket in the sale got a quick response from Alan to say jacket not as advertised, After a reassurance from myself to still process the order on agreement item could returned if wrong size.
Royal mail parcel service received the parcel but returned it to the supplier saying address not on their system ( they deliver here every week with letters)
After giving it a few extra days emailed the store and got a quick response and they reposted after still getting a kickback from Royal mail.
(Omitted street name)
Received item
Throughout the process, Alan and team were very professional and understanding.
Would definitely use the store again.

23 ottobre 2023

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