⭐⭐⭐⭐⭐ Just had Billi UK carry out an installation on one of our projects, and I honestly couldn’t recommend them highly enough! The quality of the product is outstanding, and the whole team wa... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Received excellent service and prompt response from Rey in customer service, had a query on our existing contract which was explained simply and new documents provided - thank you. Quality & Service... Leggi di più
Received great customer service from Rey (Retention Team). Rey has helped us relocate 2 of our existing machines to a different site, arranged for parts to be replaced promptly and has always been hel... Leggi di più
L'azienda ha risposto
Rey made the call quick and painless! It was easy to explain my issue, and he clearly walked me through what was going to happen and how the team would resolve it. He handled the call with confidenc... Leggi di più
L'azienda ha risposto
4,9
Eccellente
370 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Karolis is excellent
Karolis is good. He is responsible and helpful.
15 gennaio 2025
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Risposta di Billi Uk
Hi!
Thank you for your review and putting your trust in us.
I have passed your kind words onto Karolis.
Thank you for choosing Billi, and please continue to enjoy your Billi tap!
With Warm Regards,
Aidan
Billi taps.
Billi taps have been onsite since June 2024. From the initial planning stages to the instalment and the one call out regarding a gas valve issue, the communication and quick response throughout have been fantastic. We receive weekly updates and Laura with her team of engineers are always available to answer any queries.
14 gennaio 2025
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Risposta di Billi Uk
Hi Billy,
Thank you for your review and putting your trust in us.
I have passed your kind words onto Laura.
Thank you for choosing Billi, and please continue to enjoy your Billi tap!
With Warm Regards,
Aidan
Billi
I work with Billi on a regular basis, they maintain 41 Billi Taps for me on our site. In the past 18 months that personally have been dealing with them I have always found that they are extremely helpful and nothing is too much trouble.
Laura is the kingpin with whom I deal with directly to arrange repairs, servicing etc, communication is always fast and issues resolved very quickly.
I have had dealings with a few of their engineers mainly Dan & Lee, both of whom are very professional, knowledgeable and are great ambassadors for the company
13 gennaio 2025
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Risposta di Billi Uk
Hi Bob,
Thank you for your review - I'm delighted to hear regarding your positive experience!
I have passed your kind words onto Laura, Dan and Lee.
Thank you for choosing Billi, and please continue to enjoy your Billi tap!
With Warm Regards,
Aidan
Eddy is an excellent engineer
Eddy is an excellent engineer. He is always helpful and does a great job. We have used Billi for the last 7 years.
13 gennaio 2025
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Risposta di Billi Uk
Hi Angela,
Thank you for your review and kind words regarding Eddy!
I have passed your kind words onto him.
Thank you for choosing Billi, and please continue to enjoy your Billi tap!
With Warm Regards,
Aidan
Karolis
Karolis, the engineer was fantastic and repaired our Billi tap. My only criticism is the amount of time it took to get an appointment. Thank you Karolis
10 gennaio 2025
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Risposta di Billi Uk
Good Morning,
Thank you for your feedback, I am so glad you had a positive experience with our engineer Karolis.
I would like to look into the delay in your appointment if you could please respond to our additional information request with the details and I can investigate,
Thanks again,
Laura
Brilliant service and products
The service from the Billi UK team is phenomenal. Their products are top quality, while Laura and the team are very supportive, responsive and pay great attention to detail - a truly 5-star service. Cannot recommend them enough!
10 gennaio 2025
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Risposta di Billi Uk
Good Morning Harry,
Thank you so much for such a positive review, I will make sure Laura and the team are advised of your kind words and we look forward to continuing to provide excellent customer service for you in the future,
Thanks again,
Laura
Strongly recommend!
Great quality equipment, much better than other available on the market (we've checked!). Very polite and professional Customer Service providing immediate assistance & advice. Highly qualified engineers - always very helpful.
1 agosto 2024
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Risposta di Billi Uk
Good Morning Isabel,
Thank you so much for taking the time to give us such a fantastic review. I am so glad you are enjoying your Billi taps,
Thanks again,
Laura
Brad was very attentive and done a…
Brad was very attentive and done a great job. he explained what steps i can take incase situations arise that i can do a quick fix on which was very handy. Lovely chap and would recommend!
8 gennaio 2025
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Risposta di Billi Uk
Hi,
Thank you for your kind words! I have passed this onto Bradley.
In the meantime, please continue to enjoy your Billi tap!
Thanks again,
Aidan
EXCELLENT
Karolis has been servicing ADP for quite some time now.
Every visit is carried out in a polite and professional manner.
Thanks Karolis
7 gennaio 2025
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Risposta di Billi Uk
Hi Karen,
Thank you for your kind words! I have passed this onto Karolis.
In the meantime, please continue to enjoy your Billi tap!
Thanks again,
Aidan
Brad visited our building this morning
Brad visited our building this morning.
All the units were fixed. He is absolutely a pleasure to work with.Professional and detailed. Thank you!!
6 gennaio 2025
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Risposta di Billi Uk
Hi Marta,
Thank you for your kind words! I have passed this onto Bradley.
In the meantime, please continue to enjoy your Billi tap!
Thanks again,
Aidan
Quick and professional visit from Brad
Quick and professional visit from Brad. Had a Billi Quadra tap with an internal leak - a minor part failed. Brad arrived, and 30mins later it was all up and running. When I asked what the issue was he explained in a patient, clear and concise way. Thank you.
13 dicembre 2024
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Risposta di Billi Uk
Hi Joseph,
Thank you for taking the time to give Brad a positive review, I'm delighted to hear that you had a positive experience.
I will pass on your praise onto him.
In the meantime, please continue to enjoy your Billi tap!
Thanks again,
Aidan
Again great customer service from Chris…
Again great customer service from Chris Hope, attended this morning and fixed the problem ASAP.
3 dicembre 2024
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Risposta di Billi Uk
Hi Kate,
Thank you so much for your review. I will be sure to pass the feedback onto Chris and glad we could resolve your issue,
Thanks again,
Laura
Communication was great
Communication was great, before and during installation. Kit arrived on time, engineer arrived on time and went over and beyond for us. Josh Davies is polite, helpful and the installation looks great!
27 settembre 2024
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Risposta di Billi Uk
Hi Bronwen,
Thanks so much for your review - I hope you are enjoying your new Billi tap!
Great to hear that you had such a positive experience with us,
Thanks again,
Laura
Karolis was great and very efficient
Karolis was great and very efficient! Got straight to work and solved the problem within the hour :)
11 settembre 2024
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Risposta di Billi Uk
Hi Jennifer,
Thank you for your kind words! I have passed on your compliments to Karolis.
We appreciate your support and look forward to continuing to serve you.
In the meantime, please continue to enjoy your Billi Tap!
Best Regards,
Aidan Fong
Marketing Team
The customer service team (Bobbie Su)…
The customer service team (Bobbie Su) were amazingly helpful and fully ensured that we had everything required in place to ensure the install went smoothly. And once on site, the Billi team were exceptional.
30 agosto 2024
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Risposta di Billi Uk
Dear Peter,
Thank you for your kind words! I have passed on your compliments to Bobbie.
We appreciate your support and look forward to continuing to serve you.
In the meantime, please enjoy your Billi Tap!
Best Regards,
Aidan Fong
Marketing Team
After the turmoil of separating from…
After the turmoil of separating from Waterlogic, Billi UK is getting better responding to calls for breakages.
After we had end a contract , Rey was very helpful and answered all my questions.
Overall, great service now.
10 luglio 2024
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Really great service from Josh D
Really great service from Josh D, professional and knowledgable, now have a fantastic tap
10 luglio 2024
Non scritta su invito
Risposta di Billi Uk
Hi,
Thank you for your kind words regarding our engineer, Josh! I have passed on your compliments to him.
In the meantime, please continue to enjoy your Billi tap and we hope to serve you again in the future!
With Warm Regards,
Aidan
Josh was great
Josh was great; very informative, friendly and helpful. He also helped us get booked in for a pump replacement during the service.
The mark down is for the length of time customer services takes to respond, book an engineer and to reply as to why service visits were simply no-shows without communication.
13 giugno 2024
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Risposta di Billi Uk
Hi Davina,
Thank you for your review regarding Josh, I have passed on your compliments to him.
I apologise for the lack of clarity and communication for your service visits. To help us serve you better, please can you share your insights to our representative, Laura Selvey, at laura.selvey@billi-uk.com or call 020 7456 6789 and request to speak to her.
In the meantime, please continue to enjoy your Billi tap and we look forward to serve you again in the future.
With Warm Regards,
Aidan Fong
Marketing Team
Bradley did a great job
Bradley did a great job, fixed both machines promptly. Many thanks!
11 giugno 2024
Non scritta su invito
Risposta di Billi Uk
Hi,
Thank you for your lovely review!
I've passed on your compliments to Bradley.
In the meantime, we hope you continue to enjoy your Billi tap!
With Warm Regards,
Aidan
Karolis consistently deliverd…
Karolis consistently deliverd exceptional service with his extensive knowledge, efficiency, and polite demeanor. He goes above and beyond to identify and resolve issues, providing clear explanations and implementing effective solutions. His dedication ensures the smooth operation of taps, leaving customers thoroughly satisfied with his outstanding service.
10 maggio 2024
Non scritta su invito
Risposta di Billi Uk
Hi,
Thank you for your kind words regarding our engineer, Karolis! We strive to deliver a world class service, and we're delighted to hear your positive remarks!
In the meantime, please continue to enjoy your Billi tap and we hope to serve you again in the future!
With Warm Regards,
Aidan
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