We have used zip for many years even though some other similar products are cheaper. The engineers are second to none and are always on time. Our recent call out due to leaking unit was handled e... Leggi di più
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Booking the service was very simple and the engineer called before arrival then arrived on time. The service was carried out very professionally and the area was left as found.
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The appointed engineer arrived on time and was fully equiped to complete the repair to our boiling tap. The engineer was very plesant and effecient in his duties.He was very respectful of our situati... Leggi di più
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We've used Zip Water UK for our ZipTap servicing on several occasions and have always been impressed with the service. The team are consistently polite, professional and reliable, making the whole p... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Zip Water are creators of the world's most advanced drinking water solutions. Founded in Australia in 1947 (and operating in the UK from our Dereham base since 1991), we are now in over 70 countries around the world and millions of people use Zip Water systems – both drinking and hot water – in homes, workplaces, hospitals, schools and industrial buildings. We have been perfecting our product range for over 70 years; utilising the latest in technology and design. As well as our innovative range of filtered boiling, chilled and sparkling drinking water systems, we also offer a range of hot water solutions for a variety of applications and we are the recognised market leaders in our field. Our high performing product ranges have been designed with longevity in mind. With only the highest quality, most robust products tested to rigorous manufacturing standards, our customers trust in the durability of every single system produced. We are backed by numerous third-party accreditations, including WRAS and other essential building standards, demonstrating our ethos as a trusted brand across the globe. We work with some amazing businesses around the UK & Ireland – the NHS, Marks & Spencer, ITV and Cala Homes, plus many, many more and we set the pace in time saving, energy efficient, water conserving and user safe technology; constantly innovating to our customers feedback and requirements. Because of this, our business has grown exponentially over the years, both organically and through acquisition. Instanta branded boilers are also available through Zip Water and we are now part of Culligan Group - a US based worldwide leader in water treatment solutions, making us a truly global solution for all water requirements. We have consistently employed over 250 people in the last 5 years and have over 95 directly employed technicians and engineers in our HydroCare team giving us the largest support network in our industry.
Informazioni di contatto
Norfolk, Regno Unito
- 0345 6 005 005
- specify.zipwater.co.uk
4,6
Eccellente
2K recensioni
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Risposta di Zip Water UK
Good afternoon Mr Oneil,
I hope you're well,
Thank you for this great review!
I'm glad to hear that you experienced the great customer service we aim to provide!
I will make sure this is fed back to the relevant team!
Kind regards,
Bradley
Office Response time from requesting a…
Office Response time from requesting a service could be quicker otherwise excellent service
20 ottobre 2026
Risposta di Zip Water UK
Good afternoon Kevin,
I hope you're well,
Thank you for providing us with this feedback.
I do apologise that the response time for your request was not as swift as it could have been. I will be looking into what caused this and how we can better response times in the future.
Kind regards,
Bradley
Risposta di Zip Water UK
Good morning Sara,
I hope you're well,
Thank you for this great review!
It's great to hear that the install engineer, Andrew, delivered the service efficiently! I will make sure this is fed back to his manager!
Kind regards,
Bradley
Annual service by Zip
Booking the service was very simple and the engineer called before arrival then arrived on time. The service was carried out very professionally and the area was left as found.
15 ottobre 2026
Risposta di Zip Water UK
Good afternoon Gerry,
I hope you're well,
Thank you for this brilliant review!
It's great to hear that that process of raising a service call was simple and the engineer attended to this as expected, while also delivering the professional service we expect!
I will make sure this is fed back to the relevant teams!
Kind regards,
Bradley
Efficient and courteous service
The engineer arrived within the expected time and completed the task to be done efficiently and was courteous. The issue with the tap was resolved and the engineer explained what caused the issue clearly.
14 ottobre 2026
Risposta di Zip Water UK
Good morning Pamela,
I hope you're well,
Thank you for this brilliant review!
I'm sure that Cruze and his manager will be delighted to hear that the service your received was efficient and courteous! I will ensure this is passed onto them both!
Kind regards,
Bradley
Great Service
The engineer came promptly and repaired the unit efficiently. He was courteous and cleaned up after the job was completed.
7 ottobre 2026
Risposta di Zip Water UK
Good morning Roland,
I hope you're well,
Thank you for this fantastic review!
It's great to hear that the engineer, Ali, arrived promptly to the job and delivered the professional service we aim to provide!
I will make sure this is fed back to him and his manager!
Kind regards,
Bradley
Good service
13 ottobre 2026
Risposta di Zip Water UK
Good morning,
I hope you're well,
Thank you for this review!
I'm glad to hear that you received a good level of service, and I hope that in the future we can deliver this to an even higher standard!
Kind regards,
Bradley
Highly recommend…
We've used Zip Water UK for our ZipTap servicing on several occasions and have always been impressed with the service. The team are consistently polite, professional and reliable, making the whole process straightforward from start to finish.
Excellent customer service every time and a pleasure to deal with. Highly recommended.
5 ottobre 2026
Risposta di Zip Water UK
Good afternoon Sue,
I hope you're well,
Thank you for this brilliant review!
It's great to hear that you have consistently received the high quality service we aim to deliver! I will make sure that this is fed back to our Customer Experience Team!
Kind regards,
Bradley
Fast and efficient service
Fast and efficient service. Did have to wait over 6 weeks for an appointment however.
13 ottobre 2026
Risposta di Zip Water UK
Good afternoon Derek,
I hope you're well,
Thank you for providing us with this review!
I'm glad that the service itself was completed efficiently!
With regards to the lead time, we are aware that these are currently longer than usual, and are actively working to resolve this so tat we can attend to services and repair callout in a much more appropriate timeframe.
Thank you for your patience!
Kind regards,
Bradley
great engineer sent to site and very…
great engineer sent to site and very experienced fitter
5 ottobre 2026
Risposta di Zip Water UK
Good morning Ash,
I hope you're well,
Thank you for this great review!
I'm glad to hear that Andrew was able to resolve the issue effectively! I will make sure this is passed onto his manager!
Kind regards,
Bradley
Risposta di Zip Water UK
Good morning Andrew,
I hope you're well,
Thank you for this great review!
I'm glad to hear that the issues were identified and resolved to your satisfaction! I will make sure this is passed back to the engineer, Scott, and his manager!
Kind regards,
Bradley
have used zip for many years even…
We have used zip for many years even though some other similar products are cheaper. The engineers are second to none and are always on time. Our recent call out due to leaking unit was handled efficiently and fast.
Gary Tomkins called us prior to visit and was on time.
Gary was professional, very knowledgeable in describing our fault which he patiently dealt with.
He is a credit to your company as are all your engineers who we have met over the years. Please do not loose these guys who are well worth a pay rise to keep them.
Regards Mike&Marian Barlow Ambrose lodge ol3 5gj
14 ottobre 2026
Non scritta su invito
Risposta di Zip Water UK
Good morning Mike & Marian,
I hope you're both well,
Thank you for giving us this amazing review!
I am certain that Gary and all of our engineers would be proud to read these very kind words, I will of course pass this onto the area manager for this team so we can highlight their great working ethic and customer service!
Thank you once again, we hope that we can continue to provide your care at this level!
Kind regards,
Bradley
Great company to deal with
Great company to deal with. Very efficient with good helpful engineers
6 ottobre 2026
Risposta di Zip Water UK
Good morning Debra,
I hope you're well,
Thank you for this brilliant review!
I'm very glad to hear that you find us easy to do business with, and that our engineers are helpful with issues raised! I will make sure this is fed back to the service team!
Kind regards,
Bradley
Risposta di Zip Water UK
Good morning Keith,
I hope you're well,
Thank you for this great review!
I'm glad to hear that we could provide you with a solution to the problem without causing any further delays! I will make sure this is fed back to the relevant teams!
Kind regards,
Bradley
My engineer is such a pleasant person…
My engineer is such a pleasant person and is very assuring and works solidly in the time he has.
5 ottobre 2026
Risposta di Zip Water UK
Good afternoon Anne,
I hope you're well,
Thank you for this great review!
I'm sure that Michael and his manager will be very grateful to hear your kind words, I will make sure that this gets back to them!
Kind regards,
Bradley
Risposta di Zip Water UK
Good afternoon David,
I hope you're well,
Thank you for this fantastic review!
It's great to hear your find both the product and the service of great quality! I will make sure this is fed back to the relevant teams!
Kind regards,
Bradley
Great products and service
Great products and good service post sale. service engineers are prompt, polite and proactive.
3 ottobre 2026
Risposta di Zip Water UK
Good morning David,
I hope you're well,
Thank you for providing us with this great review!
It sounds as though the service your received overall was that of good quality, which is exactly what we aim to deliver, if not at a higher level.
I will make sure that your comments are passed onto the relevant teams!
Kind regards,
Bradley
Risposta di Zip Water UK
Good morning Richard,
I hope you're well,
Thank you for taking the time to provide us with this feedback.
I do apologise for the longer than usual response times at the moment, we are aware of these and are gradually bringing these back in line with our expectations via means of hiring and training new staff. We will continue to work to reduce response times for our engineers.
Thank you for your patience, and for raising the issue so that we can continue to monitor this.
Kind regards,
Bradley
Engineer is always professional and…
Engineer is always professional and polite and is extremely knowledgeable. Customer service is also good, quick to respond.
16 settembre 2026
Risposta di Zip Water UK
Good afternoon Jeni,
I hope you're well,
Thank you for this brilliant feedback about our engineer Billy!
It's great to hear that he consistently delivers the professional and high quality customer service that we aim to deliver! I will make sure this is passed onto his manager!
Kind regards,
Bradley
Rude Employee
I can’t comment on Zip Water’s products or services because I’ve never used them, but based on my experience with one of their employees, I certainly wouldn’t be rushing to give them my business.
One of their employees opened the door of their work van and dinged my car. Rather than apologising or acknowledging what had happened, he simply looked at me as if it was somehow my fault and carried on.
What makes it even more frustrating is that he was wearing full Zip Water uniform and was driving one of their work vans, registration **RO23 NYU**, so there was absolutely no confusion about who he represented.
Accidents happen, but having the basic courtesy to apologise costs nothing. The attitude was rude and completely unnecessary. I have no idea what Zip Water’s products or service are like, but if this is how they expect their employees to behave in public, they clearly have some work to do when it comes to customer service and professionalism.
26 settembre 2026
Non scritta su invito
Risposta di Zip Water UK
Good morning Jake,
I hope you're well,
Thank you for raising this issue.
Our engineers should absolutely be aware that whether they are on the job or not, they are representing our company, especially when they are in uniform and a company vehicle.
I will speak with our fleet management team to identify who on our staff has been assigned to the provide registration and will feedback to their manager to address this.
Thank you again for raising this, I do apologise that this is the impression you have of our company.
Kind regards,
Bradley
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