Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

⭐⭐⭐⭐⭐ Just had Billi UK carry out an installation on one of our projects, and I honestly couldn’t recommend them highly enough! The quality of the product is outstanding, and the whole team wa... Leggi di più

Valutata 5 stelle su 5

Received excellent service and prompt response from Rey in customer service, had a query on our existing contract which was explained simply and new documents provided - thank you. Quality & Service... Leggi di più

Valutata 5 stelle su 5

Received great customer service from Rey (Retention Team). Rey has helped us relocate 2 of our existing machines to a different site, arranged for parts to be replaced promptly and has always been hel... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Rey made the call quick and painless! It was easy to explain my issue, and he clearly walked me through what was going to happen and how the team would resolve it. He handled the call with confidenc... Leggi di più

L'azienda ha risposto

4,9

Eccellente

TrustScore 5 su 5

370 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,9

Tutte le recensioni

(370)

48 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

No gas!!

The technician on the phone was very knowledgeable and solved my issue promptly

6 febbraio 2025
Non scritta su invito
Logo di Billi Uk

Risposta di Billi Uk

Hi Dave,

Thank you so much for your kind review. We’re so pleased you found our service helpful and your issue was able to be resolved over the phone,

Thanks again,
Laura

Valutata 5 stelle su 5

I was more than happy with the service…

I was more than happy with the service received from Mel Dunn in the chat and on the phone and Dan Leech the service engineer.
All sorted within 4 hours from original enquiry.

5 febbraio 2025
Non scritta su invito
Logo di Billi Uk

Risposta di Billi Uk

Hi Chris,

Thank you so much for sharing your experience, it is great to hear that your query was resolved so quickly - your positive feedback is a testament to the team’s hard work!

Thanks again,
Laura

Valutata 5 stelle su 5

Excellent support

Natalie is our account manager and since coming in, she helped us to resolve a number of issues, communicates with us in a clear and timely manner and has got the account support running smoothly.

5 febbraio 2025
Non scritta su invito
Logo di Billi Uk

Risposta di Billi Uk

Hi Graham,

Thank you for such a lovely review and for taking the time to give your account manager such a positive shout out. I'm sure it will make Natalie's week to know that her support is so appreciated.

Thanks again,
Laura

Valutata 5 stelle su 5

Thank you Bimla

Great customer service from a lady name Bimla. Really helped with the issue and got a engineer book into take a look at the problem.

3 febbraio 2025
Non scritta su invito
Logo di Billi Uk

Risposta di Billi Uk

Hi Gareth,

Thanks so much for your review - your positive feedback is lovely to hear. I will make sure your kind words are passed on to Bimla,

Thanks again,
Laura

Valutata 5 stelle su 5

It’s refreshing when you find a company…

It’s refreshing when you find a company that truly cares about you as a person and doesn’t just treat you as a number. I would not hesitate to recommend Billi Uk 5 star service (Special thanks to Luke Archibald)

28 gennaio 2025
Non scritta su invito
Logo di Billi Uk

Risposta di Billi Uk

Hi John,

Thank you for this fantastic review. We always try to put our customers at the very centre of what we do here at Billi UK and its wonderful to hear that you would recommend our services.

I will make sure your kind words are passed onto Luke,

Thanks again,
Laura

Valutata 5 stelle su 5

Lauren guided me through what the…

Lauren guided me through what the initial problem could have been. Instructions were clear and she was very patient. Booked in the engineer to attend tomorrow very smoothly - great customer service :)

27 gennaio 2025
Non scritta su invito
Logo di Billi Uk

Risposta di Billi Uk

Hi Sarah,

Thanks so much for your review - I'm so glad Lauren was able to support you in resolving your query and I will make sure your kind words are passed onto her.

Thanks again,
Laura

Valutata 5 stelle su 5

My Sales contact Laura was really…

My Sales contact Laura was really helpful in renewing my rental agreement. We've used Billi Tap product for 3 years & been impressed by the machine & support from the back office / service team.

22 gennaio 2025
Non scritta su invito
Logo di Billi Uk

Risposta di Billi Uk

Hi Jeremy,

Thank you so much for your 5* review. It's great to hear from a longstanding customer and all of us at Billi look forward to continuing our service and support for you in the years to come,

Thanks again,
Laura

Valutata 5 stelle su 5

Thank you Karolis!

Karolis visited us today to kindly fix our staff hot water tap.

Very helpful, happy to chat about the process and what he was doing to anyone who asked.

Wish we could have been relieved of our rubbish kettle slightly sooner but I'm sure he's in very high demand! :)

22 gennaio 2025
Non scritta su invito
Logo di Billi Uk

Risposta di Billi Uk

Hi Becky,

Thanks so much for your review. It's always lovely to hear kind words about our engineers. I will make sure this is passed on to Karolis and glad you had such a positive experience,

Thanks again,
Laura

Valutata 5 stelle su 5

Issue with our office billi tap

Lee from Billi not only sorted an issue that previous non-billi engineers attended to and fixed but identified and fixed what was causing these regular call-outs. Very professional and efficient service

21 gennaio 2025
Non scritta su invito
Logo di Billi Uk

Risposta di Billi Uk

Hi Steve,

Thank you for your review and putting your trust in us.

I have passed your kind words onto Lee.

Thank you for choosing Billi, and please continue to enjoy your Billi tap. Remember to stay hydrated!

With Warm Regards,
Aidan

Valutata 5 stelle su 5

Billi taps are great

We always look forward to a visit from Billi, especially Eddy, he is very friendly, helpful and happy. Kevin has also been here a few times and also really nice.

21 gennaio 2025
Non scritta su invito
Logo di Billi Uk

Risposta di Billi Uk

Hi Kim,

Thank you for your review and putting your trust in us.

I have passed your kind words onto Eddy and Kevin.

Thank you for choosing Billi, and please continue to enjoy your Billi tap. Stay hydrated!

With Warm Regards,
Aidan

Valutata 5 stelle su 5

Natalie is a star!!!

I work with Billi on a daily basis. In the past 3 months that I personally have been dealing with them I have always found that they are extremely helpful and nothing is too much trouble.

Natalie is my point of contact, communication is always fast and issues resolved very quickly. She deals with lots of requests with punctuality and great professionalism. She is a star!

21 gennaio 2025
Non scritta su invito
Logo di Billi Uk

Risposta di Billi Uk

Hi Lorenzo,

Thank you for your review and putting your trust in us.

I have passed your kind words onto Natalie!

Thank you for choosing Billi, and please continue to enjoy your Billi tap. Stay hydrated!

With Warm Regards,
Aidan

Valutata 5 stelle su 5

Karolis

Karolis is extremely focused professional who pays attention to every details.
Always friendy.
Quick and efficient work !

15 gennaio 2025
Non scritta su invito
Logo di Billi Uk

Risposta di Billi Uk

Hi Andrea,

Thank you for your review and putting your trust in us.

I have passed your kind words onto Karolis.

Thank you for choosing Billi, and please continue to enjoy your Billi tap. Stay hydrated!

With Warm Regards,
Aidan

Valutata 5 stelle su 5

Karolus is fantastic

Karolus is fantastic. He is the best. I have learned so many valuable tactics for introducing water supply in my hotel for staff and guests. I will put his plan in my hotel. We randomly met at petrol station and I approached him by seeing his van and trust me he motivated me to go for business. Its amazing.

Thank you karlos. You ae asset for your company

16 gennaio 2025
Non scritta su invito
Logo di Billi Uk

Risposta di Billi Uk

Hi Mandar,

Thank you for your review!

I have passed your kind words onto him.

With Warm Regards,
Aidan

Valutata 5 stelle su 5

Great company to work with

Great company to work with. Phones answered promptly. Dealt with Rey from retention who couldn't have been more helpful when there was confusion from our end with our accounts, Sorted it immediately with both warmth and professionalism.

17 gennaio 2025
Non scritta su invito
Logo di Billi Uk

Risposta di Billi Uk

Hi Paul,

Thank you for your review and putting your trust in us.

I have passed your kind words onto Rey.

Thank you for choosing Billi, and we hope to serve you again in the future.

With Warm Regards,
Aidan

Valutata 5 stelle su 5

Karolis the engineer arrived on site…

Karolis the engineer arrived on site very professional service quick and prompt very reliable and polite

17 gennaio 2025
Non scritta su invito
Logo di Billi Uk

Risposta di Billi Uk

Hi Paul,

Thank you for your review and putting your trust in us.

I have passed your kind words onto Karolis.

Thank you for choosing Billi, and please continue to enjoy your Billi tap. Stay Hydrated!

With Warm Regards,
Aidan

Valutata 5 stelle su 5

Karolis is a fantastic engineer!

Karolis came this morning to carry out our billi tap. He was fantastic, he was prompt and very nice and friendly. He also kindly walked me through what he had done and how the tap was working.

17 gennaio 2025
Non scritta su invito
Logo di Billi Uk

Risposta di Billi Uk

Hi Lucy,

Thank you for your review and putting your trust in us.

I have passed your kind words onto Karolis.

Thank you for choosing Billi, and please continue to enjoy your Billi tap. Stay Hydrated!

With Warm Regards,
Aidan

Valutata 1 stelle su 5

Our tap broke and it took a week for…

Our tap broke and it took a week for someone to even look at it.

10 gennaio 2025
Non scritta su invito
Logo di Billi Uk

Risposta di Billi Uk

Good Afternoon Lydia,

Please could you respond to to our request for information via Trustpilot as I would really like to investigate this for you,

Thank you,
Laura

Valutata 5 stelle su 5

Great Company and Product

Billi Taps are great in themselves. Super handy and serve everyone's needs within the office. The company is great to work alongside, too. Pete and Julian are very helpful and efficient. We are moving offices soon and need to take our Billi Tap with us. The pair have made the logistics of the move very easy, taking all the organising off our plate and will work behind the scenes to ensure the transfer is seamless. Great communication, efficient and professional. Super happy with Billi.

15 gennaio 2025
Non scritta su invito
Logo di Billi Uk

Risposta di Billi Uk

Hi Lauren,

Thank you for your review and putting your trust in us.

I have passed your kind words onto Pete and Julian.

Thank you for choosing Billi, and please continue to enjoy your Billi tap. Stay Hydrated!

With Warm Regards,
Aidan

Valutata 5 stelle su 5

Great

We have been customers of Billi for a while, and we’ve always been satisfied with the service and the quality of the tap. Unfortunately, we are now cancelling our service agreement due to changes at our head office, but this decision is in no way related to the excellent service we received. Rey has been incredibly helpful and understanding throughout, and we truly appreciate the support. We would definitely use Billi again in the future and recommend them for both their great products and outstanding customer service!

16 gennaio 2025
Non scritta su invito
Logo di Billi Uk

Risposta di Billi Uk

Hi Hollie,

Thank you for your review and putting your trust in us.

I have passed your kind words onto Rey.

Thank you for choosing Billi, we hope to serve you again in the future!

With Warm Regards,
Aidan

Valutata 1 stelle su 5

Customer service

Karolis was rude to staff members. Customer service is shocking. Don’t rate his attitude at all

14 gennaio 2025
Non scritta su invito
Logo di Billi Uk

Risposta di Billi Uk

Hi Chloe,

I am so sorry that you have had a negative experience with us. We take reviews such as this very seriously and I would like to investigate this for you. Could you please reply to our request for information via Trustpilot with your contact details so that we can discuss this further?

Thank you,
Laura

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più