The customer service was excellent, on receiving the items I bought online i noticed one had a small break. I called on the Fri and by the Mon I was told that a replacement hose would be sent out shor... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Another great experience ordering from this family run business. I had some confusion about when my order was going to be delivered so I emailed Joe one evening and he surprised me by replying almost... Leggi di più
L'azienda ha risposto
Fantastic service from A& E leisure staff. After purchasing an awning from them but finding out the awning had been discontinued they found me a better awning and the sales team were fantastic. Phonin... Leggi di più
I emailed with an enquiry, Roger has been amazing, always quick to respond to my emails, I brought the Campstar 600 air tent and didn’t live local, Roger arranged everything for me and the tent got de... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
A & E Leisure carry out work on all Leisure vehicles, we have a large Bodyshop for accident damage, Damp repairs and Paint repairs. We also have a large accessory shop displaying awnings, accessories and essentials.
Informazioni di contatto
Unit 51-56 Cosgrove Business Park, CW9 6FY, Northwich, Regno Unito
- 01606 973005
- shop@aeleisure.co.uk
- aeleisure.co.uk
4,9
Eccellente
1718 recensioni
Ha risposto al 90% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I emailed with an enquiry
I emailed with an enquiry, Roger has been amazing, always quick to respond to my emails, I brought the Campstar 600 air tent and didn’t live local, Roger arranged everything for me and the tent got delivered today. Amazing service, can’t wait to try out our new tent.
11 marzo 2026
Non scritta su invito
Risposta di A & E Leisure
Hi Gemma,
Brilliant to hear the feedback. I will be sure to forward this onto Roger.
Enjoy the Campstar and the season ahead.
All the best,
A&E Leisure
Great Online Shopping Experience
Great price, excellent communication and delivered far quicker than expected.
All in, could not ask for a better on-line shopping experience.
Thank you. Will be back.
26 febbraio 2026
Risposta di A & E Leisure
Hi Tony,
Brilliant to read this review - thank you! You know where we are if you need anything else.
All the best,
A&E Leisure
I needed to chase my booking
I needed to chase my booking, no emails from them or the courier, still waiting for my annex. A different company delivered the awning free in 24hrs. The cashback offer isn't cashback its money off another purchase. My next purchase (to use the cashback) is out of stock.
Update - I have contacted your customer services after your reply (that I'm unable to reply to)
You don't actually have the item I ordered and are waiting for a delivery. There was no mention of stock issues when I paid and would not have ordered.
5 marzo 2026
Non scritta su invito
Risposta di A & E Leisure
Good afternoon,
Thank you for taking the time to leave your feedback.
I have instructed our customer service team to check through our customer support inbox but unfortunately, we have been unable to locate any enquiry or message from you chasing an update regarding your booking.
If you are wanting to chase for updates on your order, our team can be contacted on 01606 973005 or alternatively support@aeleisure.co.uk.
You will likely have received an order confirmation email once your order was placed, you could also respond to this with any queries or concerns.
In relation to the cashback offer mentioned in your review, we would like to clarify that the promotion is indeed a cashback offer. The payment provider issues the cashback as credit which can be applied as money off any future purchase.
Regarding the item being out of stock, customers are still able to place an order and apply their cashback. The order would then be fulfilled and dispatched as soon as the product is replenished in our warehouse.
We would very much like the opportunity to look into your order and resolve any concerns properly. As your review does not include identifying details, please reply to this email with your order number so we can investigate and assist you further.
Many thanks,
AE Leisure
********
Updated response:
Hi,
I am not sure what you are referring to when you say "reply that I'm unable to reply to". Your reply is showing up on the review which we are responding to now. Please note that we have also replied via your sales order separately.
Upon investigating this further, it appears that you have not been contacting our customer service team but rather our sales team. This may have been done due to you having spoken to sales on our Live Chat platform before your order was placed, regarding a Vango mini pump. One of our sales team actually spoke to you and gave you the information you requested on 2 different Live Chat conversations regarding estimated time of delivery.
Our website advised of an estimated delivery of 3-5 working days when you placed your order. This was placed on March 5th @ 10:35am and the ETA was reiterated once more in the order confirmation email (sent at 10:36am).
Today places us on the 5th working day since your order was placed and you received comms @ 12.38 that your shipment will be leaving us today via FedEx and will be delivered to you tomorrow.
To summarise the points raised in this review:
- The booking was chased via the incorrect channels, however, the sales person still provided the necessary details requested.
- A confirmation email was sent instantly after the order was placed, detailing the estimated time of delivery.
- The item has left our facility on the same day it arrived from the supplier and on next-day delivery - FOC.
- The cashback offer is legitimate and operates in a way to reward our loyal customers by giving them money off future orders.
Customer service & support sits at the very heart of our business. We believe that every interaction with a customer is an opportunity to build trust, demonstrate our values, and create a lasting relationship.
Our goal is not just to meet expectations but to exceed them. We continuously strive to provide service that stands out within our industry - service that is responsive, knowledgeable and consistently reliable.
We are sorry to hear that you feel the service we provided warrants a 1-star review. However, after carefully reviewing your issue, we believe this assessment does not accurately reflect the service provided.
Sincere regards,
A&E Leisure
Ordered my awning from another company…
Ordered my awning from another company and was waiting over 2 months. Ordered the same awning from A & E and got it in 2 days. Scott the sales man I spoke to went above and beyond to help us A1 company.
27 febbraio 2026
Non scritta su invito
Risposta di A & E Leisure
Good afternoon Diane,
I hope you are well.
Thank you very much for the kind words, I will be sure to pass your feedback onto Scott as well.
We look forward to helping you in the future!
All the best,
A&E Leisure
Very prompt delivery
Very prompt delivery, well packaged, competitive price. Shall definitely be purchasing more products from you.
8 marzo 2026
Non scritta su invito
Risposta di A & E Leisure
Great to hear Charles! Chuffed you are happy with the service. See you in the future!
Awning attached purchasr
Excellent service and very quick delivery using a good tried and tested courier. Product advertised clearly and competitively priced with no catch on inflated postage fees. Will use again. Thank you.
5 marzo 2026
Non scritta su invito
Risposta di A & E Leisure
Hi Neil,
Glad we hit the mark for you. Thank you very much for the feedback!
See you soon!
A&E Leisure
Fast delivery great price
27 febbraio 2026
Risposta di A & E Leisure
Pleasure Mark! You know where we are if you need anything else.
All the best,
A&E Leisure
We were dealt with respect both for…
We were dealt with respect both for ourselves and our property. The staff were very accommodating, pleasant and went over and above to help. They spent time with us and answered all our questions.
4 marzo 2026
Non scritta su invito
Risposta di A & E Leisure
Hi Andrew,
This is great to read. I will be posting your feedback to our wider team, thank you for sharing.
If you need anything else, please let us know.
All the very best,
A&E Leisure
Great price and service
Great price and service
Delivered quickly with fed ex
28 febbraio 2026
Non scritta su invito
Risposta di A & E Leisure
Thanks for the review Lee! We look forward to helping you in the future!
Click and Collect Straightforward.
Ordered awning accessory on line with collection on site.
Whole process was straightforward and staff very pleasant.
4 marzo 2026
Risposta di A & E Leisure
Hi Richard,
Thank you for sharing your feedback! We are glad to hear that you are happy with the service provided.
All the best,
A&E Leisure
Very happy with the purchase
Very happy with the purchase. Can't wait to use our new tent in June.
2 marzo 2026
Non scritta su invito
Risposta di A & E Leisure
Hi Kristina,
Great to hear you are happy with your purchase. Please keep us posted on your trip and let us know if we can help out with anything else.
Take care!
A&E Leisure
Really quick delivery and good price
Really quick delivery and exactly what I ordered. I have used them before and probably will do so in the future.
27 febbraio 2026
Risposta di A & E Leisure
Hi Daren,
Thank you for the review. Great to hear that you will be coming back in the future!
All the best,
A&E Leisure
Delivery was appalling.
The supplier chose to use FedEx as courier. The delivery was supposed to be secure (signed for).
I was not at home and the two packages were left outside entry gates, in a country lane, next to a public footpath. I did not give FedEx any prior authority to do this.
By using FedEx in this way it was a clear indicator that I was not at home. An enhanced security risk.
The delivery method chosen was not secure and the products could easily have been stolen or damaged.
27 febbraio 2026
Risposta di A & E Leisure
Good afternoon Stephen,
Thank you for taking the time to bring this to our attention.
I believe our customer support team have already picked this up with you on March 4th and apologised on behalf of FedEx. This was consequentially raised to our FedEx account manager to raise concerns about the service provided - this certainly not standard procedure.
I can also see that you were refunded for shipping charges even though your shipment was received in full.
We’re very sorry to hear about the way FedEx handled your delivery. As you mentioned, the parcels were left outside your entry gates without authorisation, which we completely understand is not the secure delivery experience you expected. Situations like this are frustrating, particularly when you are not at home and the location is accessible from a public footpath.
Unfortunately couriers do not have a 100% strike rate and that is something that many businesses have to contend with on occasion but please note that all of our shipments are insured so that in the event that a package turns out to be damaged or stolen, we can take the necessary steps to resolve any issue quickly and efficiently for our customers.
We’re pleased that the packages did ultimately arrive safely and hope that the goodwill gesture from our customer service team goes some way to apologising for the mishap with the courier.
If you feel that the way we handled the issue, including our response time and refunding of the delivery charge reflects a more positive experience with our customer service, we would be very grateful if you would consider updating your review.
Many thanks,
AE Leisure
Ordered a new awning online late at…
Ordered a new awning online late at night. It was dispatched the following morning. Clear messages sent regarding shipping and delivery so I knew when it was arriving. Arrived within 48 hours. Excellent service. Already ordered again from them and got the same level of communication and service
19 febbraio 2026
Non scritta su invito
Risposta di A & E Leisure
Hi Claire,
Thank you for sharing your feedback with us, much appreciated.
Great to hear that we are providing excellent service on a consistent basis for our customers!
If you have any queries, please reach out to us and we will endeavour to sort asap for you.
Many thanks,
A&E Leisure
Fantastic service so far
Whilst we havent used the awning we bought yet, dealing with A&E Leisure has been very easy, fantastically quick service and communication.
27 febbraio 2026
Risposta di A & E Leisure
Good afternoon Craig,
Thank you for the lovely feedback - much appreciated. Keep us posted on the awning. You know where we are if you need any help, advice, tips or general assistance.
All the best,
A&E Leisure
Friendly helpful staff
26 febbraio 2026
Risposta di A & E Leisure
Thank you for the feedback Mr Wood!
A&E Leisure
Caravan sun canopy
Excellent customer service.
Great price on product.
Speedy delivery.
26 febbraio 2026
Risposta di A & E Leisure
We appreciate the kind review Sue! Please reach out to us if you need anything else.
Best regards,
A&E Leisure
Excellent service thanks
Excellent service thanks . Easy to order and and fast delivery . Although I've not used it yet this is my second one (due to age and use) I'm sure that there won't be any issues . For me it's perfect and would definitely recommend one to anybody .
26 febbraio 2026
Risposta di A & E Leisure
Hi Wayne,
Thank you for the detailed feedback - great to hear we hit the mark for you and you love the product.
Should you run into any issues when you do come to use it, please reach out to our support team and they will endeavour to rectify any issues immediately for you.
All the best for the season,
A&E Leisure
The delivery was so quick I couldn’t…
The delivery was so quick I couldn’t believe it!!
Was notified from ordering to receiving
Bought for my grandson who choose from a full page of various shapes and styles, neatly pack inside a protective bag , great colour and feels very warm and one happy little boy :-)
19 febbraio 2026
Non scritta su invito
Risposta di A & E Leisure
Good afternoon Beverley,
Amazing to read such lovely feedback - we are so happy to hear that delivery was quick and that your Grandson is a fan!
All the best,
A&E Leisure
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