Zenith Insurance Recensioni 

9327
•
TrustScore 4 su 5

4,1

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

“Simplicity” The website operated flawlessly and resultant emails were delivered to me as promised. Whilst on the Zenith website, I had the ability to easily change options and see how they altere... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Have never dealt with Zenith before but after my current insurance company put up my premium I decided to shop around. Zenith insurance had a substantially lower quote for the same cover. They have be... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Firstly, Zenith offered me an excellent price, almost half what my previous insurer was offering. Secondly the process of applying, through to payment, was simple. Thirdly, after creating an account... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

My dad purchased insurance for his car, he forgot he had a no fault accident 4 years previously. Paid in full for the insurance. Received an email the next day stating he had to pay an extra £260 for... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Agenzia di assicurazioni
  2. Agenzia di assicurazioni auto

Scritti dall'azienda

Zenith Insurance specialises in providing pet, car and van insurance, and we provide all the essentials plus a choice of optional extras meaning you only pay for what you need


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

9K recensioni

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4,1

Tutte le recensioni

(9327)

673 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great value policies with all inclusive…

Great value policies with all inclusive add ons.

Easy to deal with

24 agosto 2026
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Risposta di Zenith Insurance

Hi Tony,

Thank you for taking the time to leave us a review!

We are so glad to hear that you found our policies to be of great value and appreciated the all inclusive add-ons.

Leanne

Valutata 5 stelle su 5

Application easy

Application easy, and policy easy to read

25 agosto 2026
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Risposta di Zenith Insurance

Hi David,

Thank you for your positive feedback!

We’re pleased to hear that you found the application process easy and your policy clear and straightforward to read.

Welcome to Zenith Insurance!

Thanks Laura

Valutata 5 stelle su 5

price ruled

price ruled

13 agosto 2026
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Risposta di Zenith Insurance

Hi M B,

Thank you for your 5* review. It's brilliant to hear our prices rule!

Rachael

Valutata 1 stelle su 5

Very disappointed do not go for zenith insurance

UPDATE- I am now being told I must pay £203, £113 of which are “extra fees” and “cancellation fees” absolutely outrageous. After expressing my upset towards this insurance company this is the response I receive????

Extremely disappointed with how I have been treated by this insurance company.
I contacted the company several times before my payment was due/late to explain my circumstances and make them aware that I would need additional time to pay. I did the responsible thing and communicated with them rather than simply ignoring the payment. During those conversations, I was told that arrangements would be organised, so I genuinely believed everything had been dealt with.
Despite this, my insurance was cancelled.
The impact this has had on me has been huge. Having a policy cancelled has made it much harder and more expensive for me to obtain insurance elsewhere and has caused me significant financial stress and anxiety. At a time when I was already dealing with a very difficult period in my life, this has added even more pressure.
What makes this particularly upsetting is that I repeatedly contacted them and relied on what I was told by their staff. If I had been clearly told that my policy was going to be cancelled regardless, I would have done everything I possibly could to prevent it.
I feel completely let down by the way this has been handled. Customers should be able to contact their insurer, explain their circumstances and rely on the information they are given.
I have asked the company to properly review my previous conversations and reconsider the cancellation, because I genuinely believe this situation could have been avoided.
Very disappointing experience and, unfortunately, I cannot recommend this company based on how my situation has been handled.F

23 agosto 2026
Non scritta su invito
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Risposta di Zenith Insurance

Hi Erin,

Thank you for taking the time to leave us a review. I am very sorry to hear about the impact the cancellation of your policy has had on you and I would like to investigate the concerns you have raised further. Please email your policy number to social@zenithinsurance-bisl.co.uk and I will be in touch once I can locate your policy.

Thanks,
Rachael

Valutata 5 stelle su 5

Zenith insurance reviews .

I. Would highly recommend you get your car insured with Zenith insurance Buy with confidence Dont delay get your car insured with Zenith insurance today.

5 agosto 2026
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Risposta di Zenith Insurance

Hello I P,

Thank you for your brilliant review. It's great to hear you bought your policy with confidence. To other potential customers reading, you heard the man, don't delay get insured with us!

Rachael

Valutata 1 stelle su 5

Cancelled during cooling off period

I sadly had to cancel my policy, as I was trying to add my husband as a 2nd driver, but my request was refused. To add my husband is in his 40s, held his Drivers licence for over 20 years with over 10 years no claims discount and no issues, so this was completely unjustfied.

17 agosto 2026
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Risposta di Zenith Insurance

Hi AgaT,

Thanks for taking the time to leave your review and feedback with ourselves. We're sorry to hear we were unable to offer a quote to insure your named driver on the policy. We will be in touch to see how we can assist you further.

Kirsty

Valutata 1 stelle su 5

Absolutely the worst insurance company…

Absolutely the worst insurance company I’ve come across refused to change my insurance over to my new car and then charged me to cancel my insurance. DON’T USE THIS COMPANY!!

1 luglio 2026
Non scritta su invito
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Risposta di Zenith Insurance

Hi Ben,

We’re sorry to hear you were unhappy with your experience. When a customer requests to change their vehicle, the decision on whether the change can be made comes directly from the underwriter. Unfortunately, we are not able to challenge or change their decision.

We also appreciate that cancellation fees can be frustrating. However, where applicable, these fees are charged in line with the terms and conditions of the policy.

We’re sorry that we were unable to provide the outcome you were hoping for and appreciate you taking the time to share your feedback.

Vicky

Valutata 5 stelle su 5

Professional and sincere

Professional and sincere

20 agosto 2026
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Risposta di Zenith Insurance

Hey,

Thank you for taking the time to leave us your fab five-star review!

Vicky

Valutata 1 stelle su 5

Communication was difficult

Communication was difficult. There were language problems from the start. It resulted in being accused of withholding claims information from a previous insurance company for a vehicle not part of my policy with them. In the end, I was able to prove that the. claim in question was resolved .I was even threatened with withdrawal of the current paid up policy if I didn’t prove proof within 16 days.
A truly miserable experience throughout.
I would NOT recommend dealing with this company .
A forgetable experience at best.

1 agosto 2026
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Risposta di Zenith Insurance

Hi Eric,

Thanks for taking the time to leave your review and feedback with ourselves. I'm sorry to hear about the issues you had regarding a CUE update on your policy. We will be in touch to see how we can assist you further with this.

Kirsty

Valutata 1 stelle su 5

Terrible service .

Terrible service .

Had a non fault claim . Van eventually repaired but the customer service from Zenith and Enterprise is disgraceful.

Emails not responded too. Failed to sort a hire van at the repair garage so I couldn't go to work losing money.

When I did put a complaint in it was closed and passed to your van department who haven't responded.
Ignored emails on my claim questions

My advice is don't use Zenith .

Poor customer service and when you do email in regarding your claim you'll be ignored

Will be approaching the ombudsman

12 agosto 2026
Non scritta su invito
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Risposta di Zenith Insurance

Hi Adam,

We’re sorry to hear about your experience and understand how frustrating this must have been. We apologise for the lack of communication and issues with the hired vehicle.

Send us your policy details to social@zenithinsurance-bisl.co.uk and we can look into this for you.


Tahara

Valutata 5 stelle su 5
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Risposta di Zenith Insurance

Thank you for your lovely feedback!

We’re delighted to hear that you found our company special and our service professional.

We really appreciate you taking the time to share your experience!

Kind Regards
Laura

Valutata 4 stelle su 5

My first experience with your company…

My first experience with your company has been good, the person i spoke with and set up my account with was very clear and professional,

10 agosto 2026
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Risposta di Zenith Insurance

Hi Roy,

Thank you for your lovely feedback!

We’re delighted to hear that your first experience with us has been a positive one. It’s great to know that you found our team member clear and professional when setting up your account.

Welcome to Zenith Insurance!

Thanks Laura

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