My car insurance auto renewed and I was happy with that however as my bank card had just been renewed the RAC fined me £25 for non payment. Various other companies over the years have just pointed ou... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Very good price - despite having a 3 point speeding endorsement. Also cheap add-on breakdown cover. Easy website to use - but a printer is needed to print out, at least, your insurance certificate.... Leggi di più
RAC online car insurance were the cheapest on my renewal date from my previous insurers. Purchasing insurance from RAC online was easy and the price suited me. RAC online is very near to being able to... Leggi di più
I used Compare the Market; RAC were not the cheapest and nowhere near the most expensive, but it was by far the best all round car insurance cover at the price. I was informed as soon as the insuranc... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.
Informazioni di contatto
Regno Unito
- rac.co.uk/insurance
4,4
Eccellente
16K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Price was reasonable
Price was reasonable, it was fairly easy to navigate so I am happy with RAC ,
2 giugno 2026
The process was much easier through the…
The process was much easier through the online process and happy with quote and services i have
taken out.
2 giugno 2026
Easy to use system
Easy to use system. Fast and detailed. Covered all items requested.
10 maggio 2026
Price was comparable to other quotes…
Price was comparable to other quotes but includes a better selection of services.
Nice for a reputable known company to be as competitive with the another companies.
Web site is easy to navigate.
2 giugno 2026
Every year at renewal I have to phone…
Every year at renewal I have to phone and object to my accident record is showing a claim in 2021 which is wrong, I had actually reported that someone had damaged my car while I was in a shop ,at no stage did I make a claim or recieve anything from my insurance company, I completely looked after the damage myself. The claims record company have sent me e mails confirming my position which you have a copy of. I would be grateful if you would remove reference to it from my record, Thankyou B Pendlebury.
28 maggio 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
The worst experience getting insurance…
The worst experience getting insurance in my life. The AI is terrible on the help page and trying to speak to a human next to impossible. A barrage on emails and administration - they quote a low price then jack it up - you can't call them to speak to a human
3 giugno 2026
Non scritta su invito
Risposta di RAC Car Insurance
Hi Windy,
I am so sorry to hear you have had such a frustrating experience. It sounds incredibly stressful to get stuck in a loop with a chatbot when you just want to speak to a person. We want to make managing your insurance as easy as possible, so I completely understand your anger over the price change and the flood of emails.
We want to fix this and get a human to look at your account right away.
So we can look into this for you, please email your policy details to socialresponders@bglgroup.co.uk.
Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.
Leanne
Watch your debit card date or it will cost you a £25 fine.
My car insurance auto renewed and I was happy with that however as my bank card had just been renewed the RAC fined me £25 for non payment. Various other companies over the years have just pointed out the error with no drama or charges. I will be going elsewhere next year, probably cheaper too as I hadn’t changed from the RAC for years.
19 maggio 2026
Risposta di RAC Car Insurance
Hi David,
Thanks for taking the time to share your feedback with us, and we’re sorry to hear about your experience. We understand it is frustrating to face a £25 charge.
We always want to handle things smoothly when card details change. We appreciate your honesty about looking elsewhere next year, but we would love the chance to put this right.
We will be in touch with you to see how we can help.
Leanne
very helpfull
28 maggio 2026
regular and information
28 maggio 2026
The automatic renewal
The automatic renewal meant I didn't need to worry about forgetting to insure my car and find myself uninsured.
27 maggio 2026
VERY HELPFULL
2 giugno 2026
that it is all contact is online
the cost. hopefully it I will never find out if service lives up to there claims
28 maggio 2026
Risposta di RAC Car Insurance
Hi James,
Thank you for sharing your feedback. We are glad that you found our costs to be competitive.
We completely understand hoping you never have to find out how our service works in an emergency. If you ever do need help, we will be there to get you moving. We really appreciate you choosing us.
Leanne
Avoid
The questions on their web site for additional drivers are grammatically incorrect. So they charge you for the change, potentially allow 'uninsured' additional drivers to drive uninsured, and then charge you again for removing the additional driver. Speaking to their 'advisors' on the chat line was a waste of time and only added to the frustration. I was not able to speak with a manager and I will certainly be looking elsewhere at renewal time. Shame - been with them for more years than I can remember. Avoid - they've changed over the years!!!
4 giugno 2026
Non scritta su invito
Risposta di RAC Car Insurance
Hi Keith,
Thank you for taking the time to share your feedback. I am so sorry to hear about your frustrating experience. It is really disappointing to hear that our website and chat support let you down, especially since you have been a loyal customer for so many years.
We always want our system to be clear and our team to be helpful, so I completely understand why you feel let down by these charges and the lack of support. We want to make this right and look into what happened with your policy.
So we can look into this for you, please email your policy details to socialresponders@bglgroup.co.uk. Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.
Leanne
Itvwas easy to renew my insurance very…
Itvwas easy to renew my insurance very competitive price this year easy to ring up and speak to an advisor
2 giugno 2026
Really easy to do
I have had my car insurance with the RAC for a while now but they never take this for granted and give me as good a quote as possible.
18 maggio 2026
Easy to take out insurance and cheaper…
Easy to take out insurance and cheaper than most.
2 giugno 2026
Documentation easy to follow
Documentation easy to follow - 5 stars would have been given for a lesser premium!
28 maggio 2026
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