The customer service from your medicals is ridiculous. I ordered my second order from your medicals on 06/07/206. I called them yesterday and they said it would get fast tracked. Still nothing. 16 day... Leggi di più
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The triage was thorough but straightforward which gives me confidence in this company. My medication arrived quickly. The cost was lower than other online chemists which is worth a lot at the moment.... Leggi di più
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The order reply was slower. Once the order was approved it took 3 weeks to get it delivered. Many of competitors are super quick and organise next day deliveries. Bit disappointed with the whole proce... Leggi di più
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The application process is very fiddly. Unless I missed it it would have been helpful to know in advance what information and how was required I'd also rather have discounts applied direct to my acc... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Your Medicals is a trusted online pharmacy dedicated to providing high-quality healthcare products and services at competitive prices. We specialize in offering a wide range of prescription medications, health supplements, and wellness products, all delivered safely and discreetly to your doorstep. Our mission is to make healthcare accessible and convenient, with a commitment to excellent customer service, timely delivery, and a seamless shopping experience. At Your Medicals, your health and satisfaction are our top priorities.
Informazioni di contatto
2 Stadium Place, LE4 0JS, Leicester , Regno Unito
- 0116 507 0486
- support@yourmedicals.co.uk
- yourmedicals.co.uk
3,5
Nella media
4K recensioni
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If I could give no stars I would
If I could give no stars I would!
I placed an order in March and changed my mind. The order value was £178 (1 product) they took the payment before pharmacist approval.
I contacted them to cancel the order before it was approved by the pharmacist having changed my mind. After me having to chase and chase they finally cancelled the order but did not refund me.
Again I have chased for weeks and still no refund and now no response to my emails.
They fobbed me off at first saying the payment system wasn’t working and so they needed my bank details which I sent. They have still not refunded and it’s been 3 months. I have tried on a number of occasions to raise formal complaint - all of which they have ignored.
I have now raised this through my credit card and also reported to the General Pharmaceutical council.
**** update **** still no refund received from them as of 23rd July - it’s now over 4 months.
19 marzo 2026
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Risposta di YourMedicals
Dear SS,
Thank you for taking the time to leave your feedback.
We sincerely apologise for the delay in processing your refund and understand your frustration. Following the cancellation of your order, the refund was placed into our processing queue. Unfortunately, due to a technical issue, refunds had to be processed manually, which resulted in delays that were longer than we would normally expect.
We appreciate that this has not been the experience you anticipated, particularly given the time that has elapsed since your order was cancelled. Please be assured that your refund request remains in progress, and we are working to resolve this as quickly as possible.
We value your feedback and are continually reviewing our processes to improve both our service and communication with customers.
Kind regards,
The Your Medicals Team
Delivery service could be a lot better…
Delivery service could be a lot better with the weight loss despatching service takes to long
Discount codes and offers are great
1 maggio 2026
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Risposta di YourMedicals
Hello,
Thank you for your feedback.
We're pleased to hear that you've been happy with our discount codes and offers. We also appreciate your comments regarding dispatch times and understand the importance of receiving orders promptly.
We are continuously reviewing our services and processes to improve the experience we provide and appreciate you taking the time to share your thoughts.
Kind regards,
Your Medicals Team
Really poor service
Really poor service. Placed order on May 21st. Had to call up 3 times before it was even seen by a clinician. On each call I was told by a customer service agent that it would expedited within 24-48 hrs. Ended up getting authorised 3 weeks later after I threatened to cancel the order and place it with a competitor.
2 stars earned because once the order was authorised, it was sent and delivered within 18hrs. Ice pack was not very cold though. I have used YM previously but after this service debacle I will not be darkening their door again. They are also not nearly the best value for money.
11 giugno 2026
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Risposta di YourMedicals
Hello,
Thank you for your feedback and for being a returning customer.
We're sorry that your order took longer than expected to complete the clinical review process and appreciate your patience during this time.
We're pleased to hear that once approved, your order was dispatched and delivered quickly. Your comments have been noted as we continue to review and improve our services.
Kind regards,
Your Medicals Team
Risposta di YourMedicals
Thank you for your kind feedback! We’re delighted to hear you were happy with our service. We really appreciate your recommendation.
Warm regards,
Your Medicals Team
UPDATE 4
UPDATE 4
So after 4 weeks of waiting for my medication I ended up doing a charge back with my bank I had enough of waiting & waiting and being told you will get it when stock arrives…this is what they tell you lie after lie …then they tell you how very sorry they are …I BEG EVERYONE PLEASE do not order from this company its a scam !! Im convinced they pay people to lie about reviews !! I got a phone call today telling me they had my medicine and they could send it out to me ..isn’t that coincidental seen as I put a charge back on my bank for not receiving the product I paid for 4 weeks ago !! You’re a disgrace of a company…I ordered from another company yesterday and it arrived today !! Imagine that ..and don’t dare lie to people and say you refunded me you didn’t I refunded myself
8 maggio 2026
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Risposta di YourMedicals
Hello,
We're sorry to read about your experience and understand the frustration caused by the delay to your order.
Unfortunately, we experienced stock availability issues which impacted fulfilment times, and we appreciate that the extended wait was disappointing. We also understand your decision to pursue a chargeback after waiting longer than expected for your medication.
We can confirm that stock became available and our team contacted you as soon as we were in a position to dispatch your order. We regret that the timing of this was after you had already made alternative arrangements.
We value all customer feedback and are continuously reviewing our services and processes to improve the experience we provide. We apologise again that we did not meet your expectations on this occasion.
Kind regards,
Your Medicals Team
Great service always deliver
2 giugno 2026
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Risposta di YourMedicals
Thank you so much for your kind words and we appreciate you taking the time to share your experience.
Best regards,
Your Medicals Team
Terrible place
Terrible place. So so slow. Takes over 3 weeks for an order. Repeatedly miss doses due to delays. Will never use again and wish I’d read all the reviews first that said the same thing
9 giugno 2026
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Risposta di YourMedicals
Hello,
We're sorry to hear that your experience did not meet your expectations.
We sincerely apologise for the delays you encountered and for the inconvenience this caused. We understand how important it is to receive medication on time, and we're sorry that our service fell short on this occasion.
Your feedback is important to us. We are continuously reviewing our services and working to make improvements to both our processes and the overall customer experience.
Kind regards,
Your Medicals Team
Ordered 25th May
Ordered 25th May, 113864 11th day and still no delivery even though they claim to dispatch 7 to 10 days after the order is placed !!! My order is saying ready for dispatch for days now so what is the hold up.
While the delivery system is garbage i have to say the response from customer service is very good.
Please send my order out, it is needed for the weekend.
25 maggio 2026
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Risposta di YourMedicals
Hello,
Thank you for your feedback and for taking the time to recognise our Customer Service team. We really appreciate your kind words.
We're pleased to see that your order is now in the final stages of processing and preparing for dispatch. Our team is working hard to get this completed as quickly as possible so that it can be on its way to you soon.
Thank you for your patience, and we look forward to getting your order dispatched shortly.
Kind regards,
Your Medicals Team
I find the recent level of service…
I find the recent level of service provided by YourMedicals to be entirely unacceptable. I placed my last order #112066 on 1st of May and did not receive it until the 27th. At no point did YourMedicals attempt to reach out to me and advise of any delay, I had to phone numerous times to be updated and given false promises of when my order will be shipped all the while the website falsely states orders are approved and shipped within 10 days. As compensation for my (repeatedly) poor customer experience i was offered 15% off my next order only to receive and email a few days later that there is 15% off site wide! So how this qualifies as some sort of good will gesture I am entirely confused and frankly insulted. I am currently exploring options of changing provider due to the poor service and constant issues that your company seem either unable or unwilling to resolve.
I hope this feedback will not go unnoticed but experience tells me it probably will.
27 maggio 2026
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Risposta di YourMedicals
Hello,
Thank you for taking the time to share your feedback. We're sorry that your recent experience did not reflect the high standard of service we aim to provide.
We experienced supplier delays that unfortunately impacted the fulfilment of some orders, including yours, and we understand how frustrating this must have been. We appreciate your patience during this period and acknowledge that we could have communicated more effectively throughout the process.
The discount offered was intended as a gesture of goodwill in recognition of the inconvenience caused, and we appreciate your feedback on how this was perceived. Comments such as yours help us review and improve the way we support our customers.
We truly value your custom and are grateful that you have taken the time to bring these concerns to our attention. We remain committed to improving our service and providing a smoother experience moving forward.
Kind regards,
Your Medicals Team
Late with orders
Yet again like my very first order still having same trouble .. due to inject tomorrow and I can’t as no monjaro been on ready to dispatch for over 2 weeks ! Still not dispatched seriously now thinking of changing to another as now twice I’ve had to try get my order dispatched said end of last week I would have it still nothing it’s now 9th June still ready to dispatch on account !
8 giugno 2026
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Risposta di YourMedicals
Hello,
We're sorry to hear about your experience and appreciate you bringing this to our attention.
We can confirm that your order was dispatched on 9th June and should be with you very soon. We apologise that the process took longer than expected and understand the importance of receiving your medication promptly.
Thank you for your patience and understanding. We appreciate your feedback and are continuously reviewing our services to improve the experience we provide to our customers.
Kind regards,
Your Medicals Team
Risposta di YourMedicals
Thank you so much for your kind feedback!
Warm regards,
Your Medicals Team
The items are easy to order and the…
The items are easy to order and the arrival of the item is always quick.
3 giugno 2026
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Risposta di YourMedicals
Thank you for taking the time to share your feedback. We are delighted to hear about your positive experience.
Kind regards,
Your Medicals Team
Risposta di YourMedicals
Thank you for your feedback! We’re glad to hear the process was quick and efficient.
Kind regards,
Your Medicals Team
Risposta di YourMedicals
Thank you for your feedback! We’re glad to hear you found ordering easy, and delivery quick.
Kind regards,
Your Medicals Team
Great experience
Easy to use website, good prices and fast delivery
4 giugno 2026
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Risposta di YourMedicals
Thank you for your kind feedback! We’re delighted to hear you were happy with our service. We really appreciate your recommendation.
Warm regards,
Your Medicals Team
Easy website to navigate and order
Easy website to navigate and order. Goods arrived quickly and in good condition.
29 maggio 2026
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Risposta di YourMedicals
Thank you so much for your kind words and we appreciate you taking the time to share your experience.
Best regards,
Your Medicals Team
Easy to order on line,items were…
Easy to order on line,items were dispatched same day.
I was kept informed of the delivery status, and Royal Mail were First Class.
6 giugno 2026
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Risposta di YourMedicals
Thank you for taking the time to share your feedback. We are delighted to hear about your positive experience.
Kind regards,
Your Medicals Team
Quick delivery
Quick delivery, quality packaging and great communication.
3 giugno 2026
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Risposta di YourMedicals
Thank you for your feedback! We’re glad to hear you found ordering easy, and delivery quick.
Kind regards,
Your Medicals Team
Stay away from this company
Stay away from this company, I have waited for weeks for my order and have had generic emails when I have tried to contact them. I have called on several occasions to be told they are awaiting supplies ? How can a company take your money without actually having the product ? The customer service line seem uninterested in the situation and seem to read from a script every time I have called with no sign of any empathy. I have requested a refund so let's see what happens now I don't hold out much hope.
5 giugno 2026
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Risposta di YourMedicals
Hello,
Thank you for bringing this to our attention. We're very sorry to hear that your experience has not met the standard of service we aim to provide.
We would appreciate the opportunity to look into this for you and provide an update on your order and refund request. Could you please send us your order number so that we can investigate this further?
Thank you for your patience, and we look forward to helping resolve this matter as quickly as possible.
Kind regards,
Your Medicals Team
So I have bin fighting since August…
So I have bin fighting since August 22nd last year for my money back ,yet still no money ,then I receive a call saying we are sorry etc your still waiting etc ,so was agreed she would send me pen out instead of the refund ,yet 3 weeks on and no pen ,never in my life I have bin treated so bad by a company,there also ignoring emails asking where my pen is absolutely disgusting 😡
22 agosto 2025
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Risposta di YourMedicals
Hi,
Thank you for bringing this to our attention. We're sorry to hear that you've had a frustrating experience and appreciate you taking the time to share your feedback.
We understand your concerns regarding both the delay to your refund and the replacement pen that was arranged. We'd like the opportunity to look into this for you and ensure the matter is reviewed properly.
We sincerely apologise for the delays and any frustration caused. Our team will review the status of the replacement pen and work towards resolving this as quickly as possible.
Thank you for your patience and understanding.
Kind regards,
Your Medicals Team
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