The triage was thorough but straightforward which gives me confidence in this company. My medication arrived quickly. The cost was lower than other online chemists which is worth a lot at the moment.... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Gave this company a second chance. They yet are still to prescribe me my dosage even after saying to them numerous times to check their records they were my last prescriber. Another 10 days without an... Leggi di più
The application process is very fiddly. Unless I missed it it would have been helpful to know in advance what information and how was required I'd also rather have discounts applied direct to my acc... Leggi di più
L'azienda ha risposto
The order reply was slower. Once the order was approved it took 3 weeks to get it delivered. Many of competitors are super quick and organise next day deliveries. Bit disappointed with the whole proce... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Your Medicals is a trusted online pharmacy dedicated to providing high-quality healthcare products and services at competitive prices. We specialize in offering a wide range of prescription medications, health supplements, and wellness products, all delivered safely and discreetly to your doorstep. Our mission is to make healthcare accessible and convenient, with a commitment to excellent customer service, timely delivery, and a seamless shopping experience. At Your Medicals, your health and satisfaction are our top priorities.
Informazioni di contatto
2 Stadium Place, LE4 0JS, Leicester , Regno Unito
- 0116 507 0486
- support@yourmedicals.co.uk
- yourmedicals.co.uk
3,5
Nella media
3K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 80% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Your Medicals are my new go-to site
Your Medicals are my new go-to site for everything pharmaceutical. Easy website. Really quick checkout and I always receive my items the following day. Definitely a five star rating ***** I can highly recommend- thank you
8 giugno 2026
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Risposta di YourMedicals
Thank you so much for your kind words and we appreciate you taking the time to share your experience.
Best regards,
Your Medicals Team
Delivered in a timely manner with…
Delivered in a timely manner with updates along the journey.
Product genuine and new.
1 giugno 2026
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Risposta di YourMedicals
Thank you for your 5-star review! We’re glad to hear you found our service quick and reliable.
Warm regards,
Your Medicals Team
Risposta di YourMedicals
Thank you for your feedback! We’re glad to hear you found ordering easy, and delivery quick.
Kind regards,
Your Medicals Team
Satisfaction Good product good price and very good…
Good product good price and very good delivery
26 maggio 2026
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Risposta di YourMedicals
Thank you so much for your kind words and we appreciate you taking the time to share your experience.
Best regards,
Your Medicals Team
Risposta di YourMedicals
Thank you for your 5-star review!
Warm regards,
Your Medicals Team
All ok and delivered as should be
12 giugno 2026
Non scritta su invito
Risposta di YourMedicals
Thank you so much for your kind feedback!
Warm regards,
Your Medicals Team
Avoid this company especially Sam bridge
Yet again I'm still waiting for a refund I've spoke to Sam bridge (manager of complaints ) and he has promised me my refund is been sent to the back office so many times. im now seeking legal advice & my family has stopped ordering from this company my advice to anyone don't order from this company.
20 settembre 2025
Non scritta su invito
Risposta di YourMedicals
Dear Customer,
We are sorry to hear that you remain dissatisfied with the status of your refund.
We understand your frustration and apologise for the delays you have experienced. We can confirm that your refund request has been escalated and remains with the relevant team for processing.
We appreciate your patience and apologise again for the inconvenience caused.
Kind regards,
YourMedicals Customer Support Team
Great service
Great price, fast delivery. Wouldn't buy my product anywhere else.
16 giugno 2026
Non scritta su invito
Risposta di YourMedicals
Thank you for your kind feedback! We’re delighted to hear you were happy with our service. We really appreciate your recommendation.
Warm regards,
Your Medicals Team
Quick and easy
Review period was straight forward and pretty quick. Order arrived in time and safely packaged. I can't fully comment yet as I am awaiting 2 more items to be delivered so when they are due I hope they also arrive in time.
25 maggio 2026
Non scritta su invito
Risposta di YourMedicals
Dear Customer,
Thank you for your kind review.
We're delighted to hear that you found the review process quick and straightforward, and that your order arrived on time and securely packaged.
We appreciate your trust in us and hope your remaining items arrive just as smoothly. If you need any assistance in the meantime, our team will be happy to help.
Kind regards,
The Your Medicals Team
Avoid !
Another mistake made by Yourmedicals. My pen broke ( still have fluid init ) told them got told I get another . That was 6 months ago , contacted them only to go back on there word !!!!! I send emails only to get no reply, THIS COMPANY ARE NOT GOOD PLEASE STAY AWAY
Told them that if I get my pen I would tell the people om here of the positive outcome . They wasn’t interested what so ever !
They take your money and thats it .
AVOID !
16 giugno 2026
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Risposta di YourMedicals
Dear Micky,
We note your continued feedback regarding this matter.
As outlined previously, we have attempted to investigate your concerns on a number of occasions but have been unable to locate any order matching the information provided. Without the correct order details, we are unable to verify the circumstances of your case or review any correspondence relating to the replacement pen.
Should you wish for us to investigate this further, please provide the full name used on the order, the order number, and the email address used at checkout. Once these details have been received, we will review the matter accordingly.
At present, we are unable to take any further action without the information requested.
Kind regards,
Your Medicals Customer Support Team
Excellent quick service!
6 giugno 2026
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Risposta di YourMedicals
Thank you for your feedback! We’re glad to hear you found ordering easy, and delivery quick.
Kind regards,
Your Medicals Team
Had to wait over 2 weeks for my order…
Had to wait over 2 weeks for my order without no updates and then when I phoned I was on hold for quite a long time to be told you were waiting on delivery which you should have informed me. I was skso told i woukd have my order within 24/48 hrs which again i didnt receive
16 giugno 2026
Non scritta su invito
Risposta di YourMedicals
Dear Customer,
Thank you for taking the time to leave a review.
We're sorry that your order took longer than expected and that we didn't keep you updated along the way. We understand how important clear communication is and appreciate your patience while your order was being processed.
Your feedback is greatly valued and helps us continue improving our service. Thank you for bringing this to our attention, and we hope to provide you with a smoother experience in the future.
Kind regards,
The Your Medicals Team
Been using yourmedicals for a while now…
Been using yourmedicals for a while now nice fast delivery, had an issue with last medication it was lost with Royal Mail spoken to the customer service team and they sent a new order out right away
8 giugno 2026
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Risposta di YourMedicals
Thank you for your kind feedback! We’re delighted to hear you were happy with our service. We really appreciate your recommendation.
Warm regards,
Your Medicals Team
Worst company I have ever interacted…
Worst company I have ever interacted with by a mile.
Ordered in April, chased multiple times and outlined id be filing a chargeback. Received no response or updates so I filed the chargeback in June. Unfortunately I had received an email the day before that went to junk. Refund came after the chargeback. I reached out to see if this was a one off and I had just slipped through the cracks, in which case I would reorder. Once again met with radio silence, the customer service is just atrocious. Even when they are good, you are waiting minimum of 4 weeks.
1 giugno 2026
Non scritta su invito
Risposta di YourMedicals
Dear Customer,
Thank you for taking the time to share your feedback, and we are sincerely sorry to hear about your experience.
We apologise for the delays in communication and the frustration this has caused. This is not the level of service we aim to provide, and we understand how disappointing it must have been not receiving timely responses to your queries.
We would like to look into this further to understand exactly what happened in your case and ensure it is properly reviewed. Please could you provide your order number so we can investigate this for you?
Once we have these details, we will review your case in full and ensure it is escalated appropriately.
Thank you again for bringing this to our attention.
Kind regards,
The Your Medicals Team
Risposta di YourMedicals
Thank you for your 5-star review! We’re glad to hear you found our service quick and reliable.
Warm regards,
Your Medicals Team
If I could give no stars I would
If I could give no stars I would!
I placed an order in March and changed my mind. The order value was £178 (1 product) they took the payment before pharmacist approval.
I contacted them to cancel the order before it was approved by the pharmacist having changed my mind. After me having to chase and chase they finally cancelled the order but did not refund me.
Again I have chased for weeks and still no refund and now no response to my emails.
They fobbed me off at first saying the payment system wasn’t working and so they needed my bank details which I sent. They have still not refunded and it’s been 3 months. I have tried on a number of occasions to raise formal complaint - all of which they have ignored.
I have now raised this through my credit card and also reported to the General Pharmaceutical council.
**** update **** still no refund received from them as of 13th July - it’s now over 4 months.
19 marzo 2026
Non scritta su invito
Risposta di YourMedicals
Dear SS,
Thank you for taking the time to leave your feedback.
We sincerely apologise for the delay in processing your refund and understand your frustration. Following the cancellation of your order, the refund was placed into our processing queue. Unfortunately, due to a technical issue, refunds had to be processed manually, which resulted in delays that were longer than we would normally expect.
We appreciate that this has not been the experience you anticipated, particularly given the time that has elapsed since your order was cancelled. Please be assured that your refund request remains in progress, and we are working to resolve this as quickly as possible.
We value your feedback and are continually reviewing our processes to improve both our service and communication with customers.
Kind regards,
The Your Medicals Team
Delivery service could be a lot better…
Delivery service could be a lot better with the weight loss despatching service takes to long
Discount codes and offers are great
1 maggio 2026
Non scritta su invito
Risposta di YourMedicals
Hello,
Thank you for your feedback.
We're pleased to hear that you've been happy with our discount codes and offers. We also appreciate your comments regarding dispatch times and understand the importance of receiving orders promptly.
We are continuously reviewing our services and processes to improve the experience we provide and appreciate you taking the time to share your thoughts.
Kind regards,
Your Medicals Team
Really poor service
Really poor service. Placed order on May 21st. Had to call up 3 times before it was even seen by a clinician. On each call I was told by a customer service agent that it would expedited within 24-48 hrs. Ended up getting authorised 3 weeks later after I threatened to cancel the order and place it with a competitor.
2 stars earned because once the order was authorised, it was sent and delivered within 18hrs. Ice pack was not very cold though. I have used YM previously but after this service debacle I will not be darkening their door again. They are also not nearly the best value for money.
11 giugno 2026
Non scritta su invito
Risposta di YourMedicals
Hello,
Thank you for your feedback and for being a returning customer.
We're sorry that your order took longer than expected to complete the clinical review process and appreciate your patience during this time.
We're pleased to hear that once approved, your order was dispatched and delivered quickly. Your comments have been noted as we continue to review and improve our services.
Kind regards,
Your Medicals Team
Risposta di YourMedicals
Thank you for your kind feedback! We’re delighted to hear you were happy with our service. We really appreciate your recommendation.
Warm regards,
Your Medicals Team
UPDATE 4
UPDATE 4
So after 4 weeks of waiting for my medication I ended up doing a charge back with my bank I had enough of waiting & waiting and being told you will get it when stock arrives…this is what they tell you lie after lie …then they tell you how very sorry they are …I BEG EVERYONE PLEASE do not order from this company its a scam !! Im convinced they pay people to lie about reviews !! I got a phone call today telling me they had my medicine and they could send it out to me ..isn’t that coincidental seen as I put a charge back on my bank for not receiving the product I paid for 4 weeks ago !! You’re a disgrace of a company…I ordered from another company yesterday and it arrived today !! Imagine that ..and don’t dare lie to people and say you refunded me you didn’t I refunded myself
8 maggio 2026
Non scritta su invito
Risposta di YourMedicals
Hello,
We're sorry to read about your experience and understand the frustration caused by the delay to your order.
Unfortunately, we experienced stock availability issues which impacted fulfilment times, and we appreciate that the extended wait was disappointing. We also understand your decision to pursue a chargeback after waiting longer than expected for your medication.
We can confirm that stock became available and our team contacted you as soon as we were in a position to dispatch your order. We regret that the timing of this was after you had already made alternative arrangements.
We value all customer feedback and are continuously reviewing our services and processes to improve the experience we provide. We apologise again that we did not meet your expectations on this occasion.
Kind regards,
Your Medicals Team
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