Zippo Recensioni 

I bought two Zippo hand warmers which never really worked as they should in the last few months. I replaced at my own cost the burner units hoping this would help. It did not . Tried to speak to their customer services who said they are outside warranty there is noting we can do to help . They were totally unhelpful and rude .The products are useless . I even offered to pay if they could repair them they didnt want to know . What does this say about the durability of their goods and their standards of customer care ?After two years their handwarmers are essentially junk and they dont want to know having had your cash . Dont buy their products or chance to deal with their ignorant staff. Hey and this gets better I then get an a mail from a guy called Fabian who says they will fix them - so I send them in and guess what they claim the package got damaged in transit although it is evident from the pics of the "damaged "package they claim to have received that they were ripped open at the seals . What a dirty trick to avoid a repair and try to place blame elsewhere .

I have bought 1 zippo,and had two as presents and each of them has been faulty. Sent back and come back faulty. 2/10

Ordered a Zippo late on Sunday night (around 9 or 10pm), expected it to arrive on the Wednesday or Thursday. It was delievered early on Tuesday morning! I was really pleased as the postage was cheap (£1.80) and rather than being sent first class like it said on the website, it was sent 24hr Royal Mail.

They included a code for 40% off leather goods. At first I wasn't going to bother, but curiosity got the better of me so I had a quick browse. I found two things that would be perfect for gifts for a Zippo fan. I ordered those too, instead of close to £70, it came down to just over £40! With the voucher off, I basically got the wallet for free. I expected the shipping to be a bit more as the items would be a lot more to send than just a Zippo, but it was still £1.80. Excited, I put the order through. They sent it by DHL and it arrived in less than 24 hours! I'm completely made up about it. It's the best service I've had from any online store and I just had to leave a review because of it! Thanks Zippo. You've made someone's birthday and Christmas!

I ordered an engraved Zippo, but the order arrived incorrect. Once I contacted them they were straight onto sorting it out, and sent a new one within two day, so very pleased. And have to say I was very pleased with how the zippo looked when it arrived.
Thanks so much Zippo.co.uk.

They had a promise on their website saying that ALL orders placed by 20th December will be delivered by Christmas.

I ordered a lighter as a Christmas present for my sister on the 12th December. Lighter didn't arrive so contacted Zippo on the 20th December asking to send a replacement so it still arrives before Christmas. Received a reply the next day advising me that Royal Mail parcels take longer before Christmas - my request for replacement was totally ignored. All my subsequent communications were also ignored.

Needless to say my order didn't arrive.

After multiple complaints I eventually got an automated message confirming a refund. No contact from a human being. All emails and phone calls went unanswered and I am still waiting to hear from them.

Not even an apology.

Don't buy from them. If you want a Zippo, get one on eBay.

Missed somebody's birthday. No communication from Zippo.

Ordered a custom iPhone case as gift. Site was really easy to use, item arrived quickly & well packaged. Customer service was great too. Highly recommended.

Fantastic company - real lifetime guarantee - fast delivery- happy to deal with again - perfect

I've been a smoker all my life from the age of 14 (I know it's not politically correct!) and a bit of an outdoors type,camping/hill walking/survival training/rock climbing etc. I have probably purchased or been given (as presents) about 3 or 4 Zippo windproof lighters but never used their Life Time Guarantee before. I just got another one instead. My last one, that was given to me as a present was in 1999,by a very special person. It's took some hammer,been engraved by me with a vibro-pen,got my initials some graffiti & my telephone number on and looks like s*** outside, battered & scratched. It finally gave up the ghost in about 2008 when the hinge on the lid was hanging off & wouldn't close properly. So I put it in it's presentation box and thought I'll fix it tomorrow! Tomorrow came in 2012,when now I've retired, I thought I'll send it off and get it fixed under the Life Time Guarantee. 4 or 5 weeks later as per the time line on the website. IT'S BACK - Shinning brand new inner, excellent repair to the hinge and spring (the lid clicks just like a ZIPPO should) and best of all,outside its battered & scratched and rough looking as though it's took some hammer. Just like it's very,very pleased owner.
THANK YOU ZIPPO - "it lights first time every time" like a zippo should and like a Sherman did many years ago - when some very brave men used both!

I used this company for the purchase of a Zippo - 1935 replica, and despite their prices being about £6 more expensive than other providers I wanted to make sure I received a genuine Zippo product so went ahead for peace of mind.

The order was smooth, and the delivery very quick so all in all I had a very positive experience with them.

There's a lot of imitation Zippo products about being sold as the real thing, so for me it was worth the extra money it cost using them.