I had never leased a company car before so contacted the customer service number and spoke to Thomas. I told him about my non negotiables and he was able to find brands of cars and also provide some t... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Site a bit slow, switching from different pages and also could do with a function to highlight what info you are missing to move on to next step. However good variety and very clear photos and info on... Leggi di più
L'azienda ha risposto
The platform is easy to navigate, making it simple to find a car that suits your needs and budget. The website provides clear instructions along with helpful FAQs. Communication from the Zenith team h... Leggi di più
L'azienda ha risposto
Ordering itself is fine but the score reflects the experience on the web portal (for info its a green car scheme from company). The not so good: * There is an indicative price on the initial... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
The UK's leading independent leasing, fleet management and vehicle outsourcing business. Are you a driver? Please direct queries to our customer service team.
Informazioni di contatto
Number One, Great Exhibition Way, Kirkstall Forge, LS5 3BF, Leeds, Regno Unito
- 0344 848 6462
- hello@zenith.co.uk
- www.zenith.co.uk
4,1
Molto buono
2K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Risposta di Zenith Vehicle Contracts
Hi Sathiya, thanks for your feedback and the 5 stars! We appreciate your comments and will continue working to provide a positive experience. Michelle@Zenith
Great Omni-Channel Experience
Sales support from Lewis underpinned the nuanced aspects of vehicle choice and cherished plate assignment, helping to make the overall customer journey slick within varying channels of choice!
3 luglio 2026
Risposta di Zenith Vehicle Contracts
Hi Craig, thanks for your feedback.
I'm pleased to hear that Lewis was able to support you throughout the vehicle selection process and with the assignment of your cherished plate. It's great to know his assistance helped make your experience smooth and straightforward.
I will ensure your comments are passed on to Lewis. Michelle@Zenith
Easy to book and clear description of…
Easy to book and clear description of the car, the benefits associated with it. Process is quite quick.
2 luglio 2026
Risposta di Zenith Vehicle Contracts
Hi Debarati, thanks for the 5 stars! We appreciate you taking the time to share your experience and are delighted that the process met your expectations. Michelle@Zenith
Poor service from start to delivery
Poor service for start to delivery. Ordered a used car. Delivery of car was particularly poor. Car was not prepared at all. Zenith did provide compensation which was not at a level I was happy with. Speaking to colleagues they experience similar issues.
16 giugno 2026
Risposta di Zenith Vehicle Contracts
Hi Zeeshan, Thank you for your feedback. We're sorry to hear that your experience, particularly the vehicle preparation and delivery, did not meet your expectations. We appreciate you taking the time to share your comments, as feedback like this helps us identify areas where we can improve our service. Michelle@Zenith
Fantastic support from the team…
Fantastic support from the team regarding delivery timelines thank you.
The website was also great to use and easy to understand!
29 giugno 2026
Risposta di Zenith Vehicle Contracts
Hi Sophie, thank you for taking the time to share your feedback.
We're delighted to hear that the team provided fantastic support and kept you well informed regarding delivery timelines. It's also great to know that you found our website easy to use and understand, as we continually strive to make the customer experience as simple and straightforward as possible.
We really appreciate your kind comments and will ensure your feedback is shared with the team. Michelle@Zenith
Such an easy website to navigate…
Such an easy website to navigate across. Nothing was to complicated.
6 luglio 2026
Risposta di Zenith Vehicle Contracts
Hi Hazel, we're delighted to hear that you found our website easy to navigate and straightforward to use. Making the process as simple and user-friendly as possible is important to us, so it's great to know we've achieved that for you. Michelle@Zenith
Lack of communication
My car order was rejected but I wasn't notified until I phoned to check two weeks later.
19 giugno 2026
Risposta di Zenith Vehicle Contracts
Hi Allen, Thank you for your feedback. We're sorry to hear that you weren't informed when your vehicle order was rejected and that you only became aware of this after contacting us two weeks later. We understand how frustrating this must have been, and we appreciate you bringing it to our attention.
Your comments will be shared with the relevant team as we continually look for ways to improve our communication and customer experience. Thank you for taking the time to let us know about your experience. Michelle@Zenith
Pleasant experience
Good morning, just a quick reflection on my experience with Zenith.
I've been hopping on and off the website for some time, trying to make a decision. Layout and usability of the site made it really easy, gave me most of the information I required and in case of any questions, team on the other end was very responsive, supportive and knowleadgable.
Service was easy to use and pretty straightforward, communication is great and so far with my journey into the ordering process I cannot fault any single bit.
I have not yet received my vehicle, so perhaps it may be too early to say, and as it stands I would give it 10/10.
Thank you.
28 giugno 2026
Risposta di Zenith Vehicle Contracts
Hi Stefan, thank you for your kind feedback. We're delighted to hear that you've found the website easy to use and that our team has been helpful, responsive and knowledgeable throughout the process.
We're pleased your experience has been so positive so far and look forward to ensuring the rest of your journey, including delivery, is just as smooth. Michelle@Zenith
Very simple process although still…
Very simple process although still waiting for delivery date
26 giugno 2026
Risposta di Zenith Vehicle Contracts
Hi Barry, we're pleased to hear that you found the process simple. We understand that you've already been in touch regarding your vehicle delivery, and we appreciate your patience while this is being progressed. Michelle@Zenith
Smooth start to the process
Just wanted to give a shout out to Thomas Quinn, its been my first experience with Zenith and ordering a car and he couldn't of been more helpful. Prompt with responses and really informative making the start of the process smooth and easy. Thanks.
1 luglio 2026
Non scritta su invito
Risposta di Zenith Vehicle Contracts
Hi Danielle, we really appreciate you taking the time to leave us a review and 5 stars too! It's really great to hear such positive colleague feedback & I'll ensure to pass this onto Thomas's manager. Thanks again & hope you enjoy your new vehicle once it's ready for delivery! James@Zenith
Always helpful and responsive
23 giugno 2026
Risposta di Zenith Vehicle Contracts
Hi there, thanks for leaving a 5 star review, we appreciate your feedback! James@Zenith
Broadly ok
Broadly ok. Very difficult to log into the portal. Give hyperlinks to take you to the right area. Team very good.
20 giugno 2026
Risposta di Zenith Vehicle Contracts
Hi there, I'm sorry to hear you encountered difficulty when attempting to log into the portal, however it's great to hear the team were on hand to assist. Please feel free to reach out should you experience any issues in future. James@Zenith
Easy and User-Friendly Website
Easy and User-Friendly Website. Any correspondence has been easy and quick.
28 giugno 2026
Risposta di Zenith Vehicle Contracts
Hi Ryan, it's great to read your feedback on our website. Thanks for leaving us a 5 star review! James@Zenith
Always a very quick response to help…
Always a very quick response to help answer my question, happy with the overall experience and price of the car I have ordered.
25 giugno 2026
Risposta di Zenith Vehicle Contracts
Hi there, thank you for the 5 star review! We appreciate your feedback and look forward to handing over your vehicle soon. Enjoy your new car! James@Zenith
Their customer service team are so on…
Their customer service team are so on the ball, it's unreal
17 giugno 2026
Risposta di Zenith Vehicle Contracts
Hi Andrew, thanks for the 5 stars and the great feedback! We are pleased to hear your positive comments about our customer service team and their attentiveness. Your feedback is greatly appreciated and will be shared with the team. Should you require any assistance in the future, please do not hesitate to contact us. Michelle@Zenith
Do yourself a favour and avoid.
Do yourself a favour and avoid.
We are locked in a battle of whether I have to get the car MOTd before returning it.
Their T&C's clearly don't require me to do so, but they have an internal policy that it wants 30 days on it.
It's impossible to have a conversation with anyone who can get beyond "it's policy" as though their internal policy is in any way binding on me.
Apart from the agro this is causing me now, I suspect it's symptomatic of their general way of working. I won't go near them again.
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update since vendor response
I contacted the email they requested, and just got more of the same.
This is weaponised incompetence. They are clearly just badgering me to do their job for them.
Shame I can't cut it below 1 * to be honest.
============
24 giugno 2026
Non scritta su invito
Risposta di Zenith Vehicle Contracts
Hi James, thank you for your feedback.
We’re sorry to hear about your experience and the frustration this situation has caused.
We appreciate your comments regarding the MOT requirement and understand your concerns around the terms and conditions versus our internal processes. Our intention is always to ensure clarity and consistency for all customers, and we regret that this has not been your experience on this occasion.
We would be happy to review your case in more detail and provide further clarification. Please contact us directly at complaints@zenith.co.uk so that we can investigate this for you. Michelle@Zenith
Company car through Zenith
Company car through Zenith, brand new Audi Q4 lasted 4 weeks before it broke down, now been in the local Audi Dealer for 6 weeks, no parts in the UK or Germany to fix it and no idea when the parts will be available.
I am paying a huge amount of my salary every month for this car and cant use it! Have tried contacting Zenith but have had no response.
23 giugno 2026
Risposta di Zenith Vehicle Contracts
Hi Glenn, we're sorry about the issues you are having. Please reach out to complaints@zenith.co.uk and we can escalate the issue and come to a resolution for you. Ian@Zenith
Great service and simple enough to…
Great service and simple enough to browse and order cards. The only issue I had was that if a clicked on a specific car, I could get back to the original search and had to start again.
15 giugno 2026
Risposta di Zenith Vehicle Contracts
Thank you for the 4 stars! We're glad to know you found the service great. I will provide your feedback about the original search to the relevant team! Ian@Zenith
I did think the ease in which the order…
I did think the ease in which the order process went was good but have ordered quite an expensive car and thought i would get a phone call from someone confirming and going over my order to make sure everything was ok.
15 giugno 2026
Risposta di Zenith Vehicle Contracts
Thank you for the feedback and we're glad to know that you found the order process easy! With regards to confirmation, we would have sent you an email to confirm your order with us. If you require a call, please reach out to your dedicated customer service team, they will be more than happy to help! Ian@Zenith
it was so easy and simple
it was so easy and simple. very easy to understand the figures and great choice of vehicles.
15 giugno 2026
Risposta di Zenith Vehicle Contracts
Hi Darren. Thank you for 5 stars! We’re so pleased you found everything easy to follow and enjoyed our wide choice of vehicles. Making the process simple and transparent is exactly what we aim for. Jonny@Zenith
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