uCheck Recensioni 

9013
TrustScore 5 su 5

4,9

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

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Valutata 5 stelle su 5

Had a conversation with Jean today (through email) to sort out my account due to the merger between Disclosure Services and uCheck. I had an outstanding credit on my old account and uCheck (... Leggi di più

Valutata 5 stelle su 5

We have been dealing with uCheck for many years and have also found them very efficient and friendly. Thanks Jan, for your timely response and solution. Regards Anthony

Valutata 5 stelle su 5

If you ask me, i would say Ucheck's customer service is amazing. The individual by the name of Oliver Kipling should be given a promotion as he was very calm and patient with the way he responded... Leggi di più

Valutata 5 stelle su 5

Service received from Nick was top notch! He was quick to help, knowledgeable and friendly. My issue couldn't be resolved easily as there was some system functionality lacking, but an alternative rout... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Ufficio patenti e brevetti

Scritti dall'azienda

uCheck are one of the top providers of vetting and screening checks in the UK and currently processes over 1,000,000 checks annually. uCheck is the largest DBS provider in the U.K and the service offers not only DBS Enhanced, Standard and Basic checks but also the Right to Work, ID and Adverse Credit Checks. uCheck offers a user-friendly Platform, outstanding Client Support and an extremely competitive and transparent fee structure, offering the highest level of quality and compliance with ISO:27001 and ISO:9001 accreditation. With DBS checks typically completed in under 48 hours, uCheck is renowned for being Rapid, Trusted and Secure with over 30,000 Organisations currently registered and benefitting from the uCheck service.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

9K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 68% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,9

Tutte le recensioni

(9013)

750 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Lisa has been really helpful explaining…

Lisa has been really helpful explaining about the level of checks we require as an organisation and why. The response time to our questions was quick and efficient.

1 maggio 2026
Non scritta su invito
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Risposta di uCheck

Good Morning,

Thank you for your review, we appreciate the feedback.

Kind Regards,

Benjamin Nicholas
Client Service Team Leader

Valutata 5 stelle su 5

Becca made my life a whole lot simpler…

Becca made my life a whole lot simpler today, by providing an easy solution for my problem.
uCheck is a great and easy platform for checking people, making it so easy for them - and for me. thank you

1 maggio 2026
Non scritta su invito
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Risposta di uCheck

Good Morning,

Thank you for your review, we appreciate the feedback.

Kind Regards,

Benjamin Nicholas
Client Service Team Leader

Valutata 5 stelle su 5

Sharna!

Sharna helped me today with a problem I had with a DBS check. She provided a solution and now am able to submit a DBS check ( Self Employed). Kind and understanding and sent me the information quickly.
Thanks again!

1 maggio 2026
Non scritta su invito
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Risposta di uCheck

Good Morning,

Thank you for your review, we appreciate the feedback.

Kind Regards,

Benjamin Nicholas
Client Service Team Leader

Valutata 5 stelle su 5

wonderful experience

I had an absolutely wonderful experience—Lynette was incredibly kind, patient, and genuinely caring throughout. Her cooperative and understanding nature made everything so smooth and stress-free. She went above and beyond to be supportive, and her polite, warm manner on the call really stood out. It’s rare to come across someone so professional yet so personable at the same time.

⭐ Lynette ⭐, thank you so much for your kindness and outstanding support—it truly meant a lot. Wishing you a beautiful and relaxing rest of your day 😊

30 aprile 2026
Non scritta su invito
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Risposta di uCheck

Good Morning,

Thank you for your review, we appreciate the feedback.

Kind Regards,

Benjamin Nicholas
Client Service Team Leader

Valutata 5 stelle su 5

Had an issue with entering some…

Had an issue with entering some information, Becca was able to help me find the problem and resolve it for me. Did this via the Chat.

30 aprile 2026
Non scritta su invito
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Risposta di uCheck

Good Morning,

Thank you for your review, we appreciate the feedback.

Kind Regards,

Benjamin Nicholas
Client Service Team Leader

Valutata 5 stelle su 5

Response time and solution.

Response time and solution.

28 aprile 2026
Non scritta su invito
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Risposta di uCheck

Good Morning,

Thank you for your review, we appreciate the feedback.

Kind Regards,

Benjamin Nicholas
Client Service Team Leader

Valutata 5 stelle su 5

I am a new user with this company

I am a new user with this company, with the new user confusion. I used their online chat, and after a short chat with AI, was promptly put through to a human! I spoke with Chris, who was extremely helpful and patient with me, and was able to answer all of my queries- very professional, very quick- excellent service

27 aprile 2026
Non scritta su invito
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Risposta di uCheck

Good Morning,

Thank you for your review, we appreciate the feedback.

Kind Regards,

Benjamin Nicholas
Client Service Team Leader

Valutata 1 stelle su 5

Worst company ever two times I lost…

Worst company ever two times I lost money when they withdrew my application for no reason oh we wanted to confirm your address and you didn’t respond that’s why
Absolutely disgusting I had enough os it
Lost all money
Additional detail
I applied for DBS and after 4 months they withdraw my application and this is the second time after 4 months they asked me to confirm my address which I did they said you respond late no call it’s crazy
07453322234

24 aprile 2026
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Risposta di uCheck

Good morning Muhammad,

Thank you for your review.

Having investigated your application, I can confirm that the DBS raised 2 queries for this, the first of which was responded to but the second of which was not.

The following is clearly stated on both query emails sent to you, “Please note that failure to provide this information within the given time frame could result in the application being withdrawn and the fee being forfeited.“ As a response was not provided, the application was withdrawn, but to be clear it is the DBS who have withdrawn the application and not uCheck.

To make the process clear for DBS applications, uCheck are an umbrella body for the DBS through which you can submit applications. Our platform is for providing applications to the DBS and then managing them once the check is completed. The actual vetting process, any decisions around withdrawals, and any requests for further information during the vetting process all come from the DBS and where required are passed onto you by uCheck. At no point would we make the decision to withdraw an application or forfeit your fee.

Should you wish to dispute the withdrawal of the application, please contact the DBS directly on 03000 200 190, and/or raise a complaint with the DBS via their complaints website.

Kind Regards,

Benjamin Nicholas
Client Service Team Leader

Valutata 5 stelle su 5

Molly was extremely helpful and…

Molly was extremely helpful and resolved all my issues!

24 aprile 2026
Non scritta su invito
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Risposta di uCheck

Good Morning,

Thank you for your review, we appreciate the feedback.

Kind Regards,

Benjamin Nicholas
Client Service Team Leader

Valutata 5 stelle su 5

I needed to make an amendment to our Primary Account Contact

I needed to make an amendment to our uCheck account via email as it couldn’t be done in our account setting.

I sent a general email saying what I needed to be changed. I had an almost instant reply from 🌟Katie🌟 who was extremely helpful and resolved what we needed so easily.

The service received was 11/10 🌟🥰

23 aprile 2026
Non scritta su invito
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Risposta di uCheck

Good Morning,

Thank you for your review, we appreciate the feedback.

Kind Regards,

Benjamin Nicholas
Client Service Team Leader

Valutata 5 stelle su 5

Excellent response and service by Martin

I emailed as although I have a company account for processing DBS checks I also wanted to be able to access the discount. Martin was prompt in responding giving clear information in a professional manner and resolved my issue extremely quickly. He definitely deserves recognition for his excellent customer service.

24 aprile 2026
Non scritta su invito
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Risposta di uCheck

Good Morning,

Thank you for your review, we appreciate the feedback.

Kind Regards,

Benjamin Nicholas
Client Service Team Leader

Valutata 5 stelle su 5

I had a really positive experience…

I had a really positive experience working with Becca at UCheck.

She was thorough and patient throughout, asking the right questions to ensure the correct DBS level and classification were applied to our roles. It wasn’t a straightforward setup on our side, but she took the time to work through the nuances with us rather than making assumptions.

Communication was clear, prompt, and professional throughout, and I felt confident that the final outcome was accurate and compliant.

Really appreciate the support.
Thank you, Becca.

24 aprile 2026
Non scritta su invito
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Risposta di uCheck

Good Morning,

Thank you for your review, we appreciate the feedback.

Kind Regards,

Benjamin Nicholas
Client Service Team Leader

Valutata 5 stelle su 5

Molly helped us understand how uCheck…

Molly helped us understand how uCheck can help our business grow and ensure we are compliant.
Molly was quick to respond, concise and offered solutions that were most suitable to how we operate. Excellent service.

24 aprile 2026
Non scritta su invito
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Risposta di uCheck

Good Morning,

Thank you for your review, we appreciate the feedback.

Kind Regards,

Benjamin Nicholas
Client Service Team Leader

Valutata 5 stelle su 5

Lynette was polite

Lynette was polite, speedy and friendly. She answered my query regarding a DBS check in no time at all!

24 aprile 2026
Non scritta su invito
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Risposta di uCheck

Good Morning,

Thank you for your review, we appreciate the feedback.

Kind Regards,

Benjamin Nicholas
Client Service Team Leader

Valutata 5 stelle su 5

Really quick turnaround

Really quick, and customer friendly service by using the chat function. My query was sorted straight away. Thank you.

22 aprile 2026
Non scritta su invito
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Risposta di uCheck

Good Morning,

Thank you for your review, we appreciate the feedback.

Kind Regards,

Benjamin Nicholas
Client Service Team Leader

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