Had a conversation with Jean today (through email) to sort out my account due to the merger between Disclosure Services and uCheck. I had an outstanding credit on my old account and uCheck (... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
If you ask me, i would say Ucheck's customer service is amazing. The individual by the name of Oliver Kipling should be given a promotion as he was very calm and patient with the way he responded... Leggi di più
Service received from Nick was top notch! He was quick to help, knowledgeable and friendly. My issue couldn't be resolved easily as there was some system functionality lacking, but an alternative rout... Leggi di più
L'azienda ha risposto
Got put through to Sharna K to help chase my DBS. She went above and beyond to help and given me all revelant information I'll need from now on. With her friendly, professional and knowledgeable... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
uCheck are one of the top providers of vetting and screening checks in the UK and currently processes over 1,000,000 checks annually. uCheck is the largest DBS provider in the U.K and the service offers not only DBS Enhanced, Standard and Basic checks but also the Right to Work, ID and Adverse Credit Checks. uCheck offers a user-friendly Platform, outstanding Client Support and an extremely competitive and transparent fee structure, offering the highest level of quality and compliance with ISO:27001 and ISO:9001 accreditation. With DBS checks typically completed in under 48 hours, uCheck is renowned for being Rapid, Trusted and Secure with over 30,000 Organisations currently registered and benefitting from the uCheck service.
Informazioni di contatto
Aperture, Pynes Hill, Exeter, EX2 5AZ , Exeter, Regno Unito
- 0330 113 33 33
- help@ucheck.co.uk
- www.ucheck.co.uk
4,9
Eccellente
9K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 68% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Nick was very helpful
12 maggio 2026
Non scritta su invito
Risposta di uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
Sharna was extremely helpful!
Sharna was extremely helpful and corrected the application with me in real time. Super supportive helpline and very quick response times.
12 maggio 2026
Non scritta su invito
Risposta di uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
I found the uCheck team very helping
I found the uCheck team very helping. I was chatting to Debra regarding my issue and she listened and addressed me quickly and helped me to resolve the issue. Thank You Debra.
11 maggio 2026
Non scritta su invito
Risposta di uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
I needed to remove a user
I needed to remove a user and add another person using the same email address.
I contacted the chat and spoke with Alexandra who was able to remove the user for me and enable me to add a new user using the original email address
11 maggio 2026
Non scritta su invito
Risposta di uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
Jean was a star
Jean was extremely helpful while handling my enquiry. She explained everything in great detail and had a positive and approachable attitude.
8 maggio 2026
Non scritta su invito
Risposta di uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
Becca was extremely helpful and…
Becca was extremely helpful and supportive in our set up for the DBS checks. Emails were replied to promptly and efficiently.
8 maggio 2026
Non scritta su invito
Risposta di uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
Debra was kind and helpful
Debra was kind, relaxed and helpful. She felt engaging and was a pleasure to talk to. She paced the call, ensured we did actions 1 by 1 and assisted me with my actions I needed done
7 maggio 2026
Non scritta su invito
Risposta di uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
Alexandra was a great help and solved…
Alexandra was a great help and solved my query straight away.
7 maggio 2026
Non scritta su invito
Risposta di uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
Lisa was very helpful with helping to…
Lisa was very helpful with helping to get a DBS check escalated that hadn't been automatically.
7 maggio 2026
Non scritta su invito
Risposta di uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
A bad choice for enhanced checks
The uCheck service has the potential to be quite good, but the counter-signatory team evidently don't know how to process checks in line with DBS policy.
If you are looking to process checks at any enhanced level, save yourself hours of heartache and pointless email exchanges saying the same thing repeatedly, and avoid having to direct your employees to DBS policy and your own published guidance by using an alternative provider.
The customer service is also very poor, and consistently disappointing - with salespeople then hassling you to buy services that you don't want.
6 maggio 2026
Non scritta su invito
Becca was extremely helpful
Becca was extremely helpful. I made an error when trying to obtain an enhanced DBS for myself. Becca informed me promptly and organised an immediate refund. Thank you so much! I highly recommend this service.
5 maggio 2026
Non scritta su invito
Risposta di uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
Good service
6 maggio 2026
Non scritta su invito
Risposta di uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
Avoid
Paid for an enhanced check and still haven’t had it back for weeks now I’m in financial hardship!
6 maggio 2026
Non scritta su invito
Risposta di uCheck
Hello Natalie,
Thank you for providing further information.
As discussed via email, the DBS and police are responsible for carrying out the vetting of DBS applications and any delays are as a result of their process. uCheck provide a platform through which applications can be submitted to the DBS, but beyond this we are only able to escalate applications once they have been in stage 4 of the vetting process in accordance with a Service Level Agreement between the DBS and the police.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
Quick resolution of query
Jenna resolved my query quickly and accurately and was very polite and helpful.
5 maggio 2026
Non scritta su invito
Risposta di uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
Jenna was very supportive today with an…
Jenna was very supportive today with an issue I had relating to a DBS check
5 maggio 2026
Non scritta su invito
Risposta di uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
This platform is amazing
This platform is amazing, it is easy to use and the customer service are fantastic.
I would definitely recommend uCheck.
5 maggio 2026
Non scritta su invito
Risposta di uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
The chat bot answered my question about…
The chat bot answered my question about tracking a DBS withiut having to speak to an agent
5 maggio 2026
Non scritta su invito
Risposta di uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
Quick and easy to access the help desk…
Quick and easy to access the help desk even with an AI Friend first of all.
Lovely Lisa on the chat, no hassles, just the advice I needed.
Nice and refreshing for a Friday afternoon.
1 maggio 2026
Non scritta su invito
Risposta di uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
Lisa was so helpful
1 maggio 2026
Non scritta su invito
Risposta di uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
thanks Lisa for answering my questions…
thanks Lisa for answering my questions so quickly today
1 maggio 2026
Non scritta su invito
Risposta di uCheck
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.