Used The Radiator Company in 2009 -2011 to provide high end radiators on a large property renovation. 17 years later, am renovating one of the bathrooms. Needed to know the accurate specif... Leggi di più
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Everything went really well. Our heating guy fitted them last week. These were to replace some (unbranded) radiators that were fitted about 12 years ago and which has started to lose their powder c... Leggi di più
L'azienda ha risposto
Great selection of radiators. I'm really happy with the purchase and service I've received. Although Im not quite sure about the Thank You gift that arrived a few days later Pasta !?! Rec... Leggi di più
L'azienda ha risposto
Good customer service, easy to navigate website, ordered with no problems, received it quickly, and got a very thoughtful thank you gift of "radiator pasta"! So far it's great. Will update if there's... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
The Radiator Company was formed in 1998. Since then we have become one of the largest suppliers of designer radiators in the UK and Ireland. A network of over 520 Showrooms nationwide means we’re never far away. We also work with most Plumbing and Heating merchants, who can help you with your project. With over 20 years of experience in the UK, The Radiator Company invests in continuous research into new technologies and the development of new products. In 2017 we joined the IRSAP family Established in 1963, IRSAP is now Italy’s leading manufacturer of designer radiators. Our expertise as a manufacturer produces the best in both quality products and customer service. It's why almost every range of our radiators is produced in Italy, to provide you with the highest quality product for your home. We can help you choose the perfect solution for warming your home. Our designer radiators are suitable for every room: Living rooms, Hallways, Kitchens, Bedrooms, Bathrooms and Conservatories. To further guarantee their quality, all our radiators and towel rails are UKCA approved and certified to BS EN442 too
Informazioni di contatto
Units 13 to 14 Charlwoods Road, RH19 2HU, East Grinstead, Regno Unito
- 01342 302250
- sales@theradiatorcompany.co.uk
- www.theradiatorcompany.co.uk
4,8
Eccellente
114 recensioni
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Excellent customer service
Easy to use website, prompt follow up by email, kept informed re delivery, telephone call to confirm delivery.
Have used them before because of their excellent customer service
14 ottobre 2022
Risposta di The Radiator Company
Dear Gilly,
Thank you for you review, we really appreciate your feedback on our website and follow up communications. Service is very important to us, so it is great to hear that you had a good experience, we will pass on your comments to the teams involved.
Kind regards
The Radiator Company Team
Lost my order
Lost my order on their system. Had to provide them with bank statements to prove they had taken my payment.
Never delivered the parts that were to go with my radiator.
12 settembre 2022
Risposta di The Radiator Company
Dear Gavin
We are sorry you had this service from us. However, we can assure you your order was not lost. It was received by us on 21st August, and was processed on 22nd August. There was a lead time, due to the order being painted of 15 working days, which you will have been advised about. A customer services advisor did suggest your order was lost, and we are very sorry for this. However, it certainly was not, and your order was delivered in the time scale we would have expected, on 15th September.
Brackets etc are delivered with the goods, however, they can sometimes be mislaid or go missing. We are sorry this appears to have happened in your case, however, the Proof of Delivery does state 1 Radiator, plus 1 Box, which the parts would have been in. We did of course replace these missing parts for you FOC.
Kind regards
The Radiator Company Team
Absolutely fantastic!!!!
16 agosto 2022
Easy replacement
I ordered the wrong colour of valve but it was quickly and simply replaced on request for a reasonable fee. Telephone and email response very efficient.
31 agosto 2022
Risposta di The Radiator Company
Dear Declan,
Thank you for you review, we are glad that we could help. If we can help again in any way, please do not hesitate to contact us
Kind regards
The Radiator Company Team
Beautiful radiators
Beautiful radiators. Stunning in fact and very efficient. Very good system on webpage for choosing and measuring and selecting colours. Very helpful customer service, including delivery. Thoroughly recommended. Mine draw lots of compliments.
14 agosto 2022
Non scritta su invito
Risposta di The Radiator Company
Dear Mr Mason,
Thank you for you review, we are very pleased to hear that your radiators are living up to your expectations. We aim to make the selection process as easy as possible, so it is good to know that you found the website easy to use. We will pass on your compliments to our Customer Service team and Delivery teams.
If we can help again in any way, please do not hesitate to contact us
Kind regards
The Radiator Company Team
Terrific company to deal with
Terrific company to deal with, very professional. Product superb quality and an excellent service also.
8 agosto 2022
Risposta di The Radiator Company
Dear Clyde Cable
Thank you for your review, it was great to hear you found us very professional and terrific to deal with. We always aim to give the best possible service to all our customers so it is pleasing to have such good feedback. We are also glad you were impressed with the products supplied.
If we can help again in the future, please let us know.
Kind regards
The Radiator Company Team
Bespoke rad. Order
Ordered a bespoke rad. E-mailed to get a brochure and colour chart then placed order on line which was easy, got a call to arrange delivery a couple of weeks later. Was all very well handled and easy to do. Also they sent a bag of pasta shaped a bit like a radiator a week or so later which was nice!
25 luglio 2022
Risposta di The Radiator Company
Dear Nicola,
Thank you for your review, we are glad to hear that you found the whole process easy to do and well handled.
We hope you enjoyed the pasta and if we can help in any way in the future, please let us know.
Kind regards
The Radiator Company Team
A marvellous experience
I ordered two Ancona column radiators with cast legs directly from The Radiator Company. I'm so very glad that I ordered direct instead of going through a intermediate seller or warehouse.
The interactive "Build your radiator" tool was immensely useful in visualising my radiator. You can adjust the columns, mounting, height, width and colour. It made me feel confident in placing my order and knowing what to expect.
Delivery of the radiator went smoothly. The radiator and its associated parts were carefully packaged and the kind delivery driver carried the boxes to our room.
The radiators themselves are utterly chic and very well built. I am so happy with how they look.
Throughout the order process, I received professional and prompt communication from Tracey, Louise and Abbie. They helped me amend my order and kept me informed of my delivery date.
I wholeheartedly recommend The Radiator Company and the Ancona column radiators.
15 giugno 2022
Non scritta su invito
Risposta di The Radiator Company
Dear Davinder,
Thank you for your review, it is very pleasing to hear that you had such a great experience with all aspects of you order.
We are very pleased with the “build your radiator” tool and it is extremely pleasing to hear that you found it so useful.
We are also glad to hear that the delivery went smoothly and all commination you received was professional and helpful.
We hope you enjoy looking at the Ancona’s for years to come, and if we can help again in the future, please do not hesitate to contact us.
Kind regards
The Radiator Company Team
Radiator
The radiator came within the expected time and the customer service was very good.
30 maggio 2022
Risposta di The Radiator Company
Dear Dee,
Thank you for your review, we are pleased to hear that you received your delivery on time and that you received good customer service from our team.
If we can help in the future, please do not hesitate to get in touch.
Kind regards
The Radiator Company Team
Hiccup handled well.
Ordering the radiator (standard size and colour) was straightforward. The Company contacted me to arrange a delivery time. I was out at the time of delivery, and when I checked the box later that day, it was clear that the wrong width radiator had been sent. So I phoned the Company and was able to arrange delivery of the correct width radiator within four days - it actually arrived at 7.00am - rather unexpectedly! So, although something had gone wrong in the despatch department, and times of deliveries were not advised in advance, the staff who dealt with the issue handled it well.
The radiator is yet to be installed, so I cannot comment on it in situ. But I ordered this one because we have recently had an identical one installed in another bathroom, and it looks great & behaves as it should.
23 maggio 2022
Risposta di The Radiator Company
Dear Mr Thomson,
Thank you for your positive comments we appreciate the feedback and your understanding. We were sorry to hear you had an incorrect product delivered, and had such an early delivery! Our warehouse handles a large volume of orders and sometimes human error occurs, we will be reviewing our processes to hopefully reduce issues in the future.
We hope you re pleased with your new radiator once it is installed and if we can help in any way in the future please let us know.
Kind Regards
The Radiator Company Team
Delivered exactly what I ordered
Delivered exactly what I ordered, well within the time quoted.
12 maggio 2022
Risposta di The Radiator Company
Dear Stephen,
Thank you for your review, we are pleased to hear that your order was delivered on time.
If we can help in the future, please do let us know.
Kind regards
The Radiator Company Team
Very pleasant honest company to deal…
Very pleasant honest company to deal with, curved radiator delivered exactly when they said it would be.
I installed it the same day with no problems and fitted it perfectly.I would definately recommend this company and use them again.
7 maggio 2022
Non scritta su invito
Risposta di The Radiator Company
Dear Ms Noon
Thank you for your review, it is pleasing to hear that the value of our company came through in your experience with us. We are also glad the curved radiator arrived on time and was installed with no issues.
If we can help you again in the future, please do not hesitate to contact us.
Kind regards
The Radiator Company Team
Ordering a radiator towel rail
I found the process of ordering stress free and the item arrived in quick time. I will certainly use The Radiator Company again.
4 maggio 2022
Risposta di The Radiator Company
Dear Mr Creek
Thank you for your review, it is good to hear that you found the order process stress free and that the product was delivered in quick time.
If we can help in any way in the future please let us know.
Kind Regards
The Radiator Company Team
Radiator damaged before delivery and not enough brackets
We ordered a bespoke Ancona Curved radiator arrived damaged with scratches on the edges. The bubble warp packaging was undamaged, so this must have happened before it was shipped to our local plumbers merchant. One mark was under the coating so that was damaged during manufacture.
The Radiator Company refused to take it back unless the plumbers merchant paid a £400 restocking charge.
Also, the radiator came with just two flimsy brackets, not enough to support the radiator even when there's no water in it. It needs a few more to support it properly because of the curve.
Very disappointed.
12 aprile 2022
Non scritta su invito
Risposta di The Radiator Company
Dear sir/madam,
We are so sorry to hear of your experience, we always aim to ensure all our customers receive the best service possible. We would like to have the opportunity to investigate and provide a full response to you, however we are unable to identify your order, without a little more information. We do not hold, or often get supplied with, the final customers details when we receive orders from a Merchant.
From your comments it appears that you placed your order via one of our Merchant customers, as we have over four thousand accounts across the country it is impossible to identify your order without more details. If you could contact us either by phone 01342 302250, email; sales@theradiatorcompany.co.uk or via Trustpilot giving the Merchant name and branch address, date of order and the details of the product you ordered, size colour etc, we should be able to trace it and then establish what has occurred.
With regards to your concerns regarding the reliability of the brackets, please be assured that they are fully tested to take 50kg each. We use these brackets on all wall mounted Ancona’s we supply in the UK and across Europe. If anyone feels the need to have additional brackets, we are more than happy to assist.
We look forward to receiving your information and providing a more detailed response.
Regards
The Radiator Company Team
Very fast service
Very fast service, quality products, glad we could replace the same radiator valves as we had bought 5 years ago. Shame we had to buy the set of 2, when we only needed just 1. But shocked at the increase in costs over the 5 years.
7 aprile 2022
Risposta di The Radiator Company
Dear Mr Lees,
Thank you for taking the time to review our service. We are pleased we delivered the valves to you in a quick and efficient manner. Unfortunately, the valves are sold as a set, or pair (what is called a lockshield and a wheelhead). Splitting these out is not really an option, and would result in us wasting one part or the other.
With regards to rising costs, we are afraid this is very real across the industry. Our average costs have risen dramatically in the last year alone, primarily driven by raw material costs. It is a shame, however, we have no control over this.
We are pleased you like the valves, and hope they help in keeping you warm.
Thank you again,
Kind regards
The Radiator Company Team
Excellent service
Bought a small column radiator. Had an issue with it leaking, but they were so helpful and sent a replacement which did the job perfectly. Very professional, helpful and responsive. Would happily buy again.
5 aprile 2022
Risposta di The Radiator Company
Dear Mr Hempleman
Thank you for your review, it is good to hear that the service you received was very professional, helpful, and responsive. We are sorry that you had an issue with your radiator, however we are pleased to have resolved this and were able to sort the replacement radiator for you promptly.
If we can help in any way in the future, please do not hesitate to contact us.
Kind regards
The Radiator Company Team
Risposta di The Radiator Company
Dear Mr Harris.
Thank you for your review, we are glad you like the product, and you found the delivery great.
If we can assist you again, please let us know.
Kind regards
The Radiator Company Team
The Radiator we received had a small…
The Radiator we received had a small dent but the company quickly replaced this for us free of charge. They were courteous and efficient.
29 marzo 2022
Risposta di The Radiator Company
Thank you for your review, we were sorry to hear that your order did not reach you in the condition we expect all our products to be delivered in. However, it is pleasing to hear that our customer service team were able to sort out the issue in a courteous and efficient manner.
If we can help in any way in the future, please let us know.
Kind regards
The Radiator Company Team
Prompt efficient service
29 marzo 2022
Risposta di The Radiator Company
Dear Mr Ring
Thank you for your review, we are glad to hear you found our service prompt and efficient. We always aim to give the best service possible.
If we can help you again, please do not hesitate to contact us.
Kind regards
The Radiator Company Team
Great service
Ordered radiator online and delivery was 6 days. Was kept well informed when radiator due . Plumber installed it easily and it looks lovely .
28 marzo 2022
Risposta di The Radiator Company
Dear Morag,
Thank you for you comments, we are glad to hear the communication throughout your order process was as expected. It is also good to hear that the plumber found the product easy to install.
If we can be of any further help, please let us know.
Kind regards
The Radiator Company Team
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