Used The Radiator Company in 2009 -2011 to provide high end radiators on a large property renovation. 17 years later, am renovating one of the bathrooms. Needed to know the accurate specif... Leggi di più
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Everything went really well. Our heating guy fitted them last week. These were to replace some (unbranded) radiators that were fitted about 12 years ago and which has started to lose their powder c... Leggi di più
L'azienda ha risposto
Great selection of radiators. I'm really happy with the purchase and service I've received. Although Im not quite sure about the Thank You gift that arrived a few days later Pasta !?! Rec... Leggi di più
L'azienda ha risposto
Good customer service, easy to navigate website, ordered with no problems, received it quickly, and got a very thoughtful thank you gift of "radiator pasta"! So far it's great. Will update if there's... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
The Radiator Company was formed in 1998. Since then we have become one of the largest suppliers of designer radiators in the UK and Ireland. A network of over 520 Showrooms nationwide means we’re never far away. We also work with most Plumbing and Heating merchants, who can help you with your project. With over 20 years of experience in the UK, The Radiator Company invests in continuous research into new technologies and the development of new products. In 2017 we joined the IRSAP family Established in 1963, IRSAP is now Italy’s leading manufacturer of designer radiators. Our expertise as a manufacturer produces the best in both quality products and customer service. It's why almost every range of our radiators is produced in Italy, to provide you with the highest quality product for your home. We can help you choose the perfect solution for warming your home. Our designer radiators are suitable for every room: Living rooms, Hallways, Kitchens, Bedrooms, Bathrooms and Conservatories. To further guarantee their quality, all our radiators and towel rails are UKCA approved and certified to BS EN442 too
Informazioni di contatto
Units 13 to 14 Charlwoods Road, RH19 2HU, East Grinstead, Regno Unito
- 01342 302250
- sales@theradiatorcompany.co.uk
- www.theradiatorcompany.co.uk
4,8
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114 recensioni
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Very helpful support on the phone
Very helpful support on the phone
Delivery as advertised
Pleased with the product
13 febbraio 2024
Risposta di The Radiator Company
Hi Camilla, it’s great to hear your feedback we will pass these across to the Customer Service and Transport teams.
Kind Regards
The Radiator Company Team
Fabulous company and products
The company are brilliant to deal with, helpful, responsive and genuinely just fabulous customer care.
The radiator is wonderful too. Colour per t and as described.
31 gennaio 2024
Risposta di The Radiator Company
Many thanks for feedback, we always aim to give the best service we can and it is reassuring when we hear such comments, we will pass these across to the Customer service Team. We hope that your new radiators look great in your home!
Kind Regards
The Radiator Company Team
Excellent items again quick delivery…
Excellent items again quick delivery very happy
24 gennaio 2024
Risposta di The Radiator Company
Hi Derek, many thanks for feedback and for reordering! We are really pleased to hear you are happy with the service you received, we always aim to deliver the best service we can, and hope that you will be as happy with your new radiator.
Kind Regards
The Radiator Company Team
Easy to order and arrived quickly
Easy to order and arrived quickly. We’ve not had the radiator installed in our bedroom yet but looks like a great product.
12 gennaio 2024
Risposta di The Radiator Company
Hi Hannah, thanks for your feedback it is great to hear you found the process easy, we hope your radiator will look fantastic in your bedroom, we would love to see a picture of it in situ when it’s all finished!
Regards
The Radiator Company Team
Risposta di The Radiator Company
Hi Nicky, That’s good to hear, hope the installation went well!
Regards
The Radiator Company Team
Excellent company
Excellent company and top quality products. I purchased radiator valves from them before and had a problem with one of the valves after they had been in use for a considerable time, the company arranged for a replacement part to be ordered from Italy, this was sent to me free of charge. Absolutely brilliant service. The staff were a pleasure to deal with.
16 gennaio 2024
Risposta di The Radiator Company
Hi Nicholas, many thanks for your feedback we will pass your comments on the Customer Service Team. We aim to provide the best service we can, so we are pleased that we were able to assist with your issue.
Regards
The Radiator Company Team
Gorgeous custom made radiator
Gorgeous custom made radiator delivered in a shorter time frame than expected. I love that we were able to get the colour and size that suited us. Dropped a star because the instructions were, in places, not relevant to the radiator purchased and they caused me hours of confusion prior to fitting. Dropped
further star because the pictures on the website don't show you how obtrusive the wall fixings are when the radiator is hung- in fact the pictures dont show the wall fixings at all. The visible plastic caps covering the screws look tacky, which is disappointing when the radiator cost thousands.
20 dicembre 2023
Risposta di The Radiator Company
Dear Alice, many thanks for taking the time to provide your feedback, we are sorry that you have had a less than perfect experience with your order but are pleased that the radiator looks so good. As we manufacture thousands of Ancona radiators each year across Europe, and our instructions have to cover the 5 options that are possible to fit the Ancona range, it is logistically difficult to provide fittings for each fitting permutation, however if you can let us have any specific points, we would be happy to review them so we can amend the instructions to address possible issues for future customers.
Likewise, we will look to add images of the brackets and their positions onto the website. In most cases the brackets are fairly well hidden, however as they are our slimmest option on two column radiators the brackets may be more noticeable. If you can send us a few pictures of your radiator and the bracket positions that would help us brief our photographer on the angles, we need to show the fittings in a clearer way.
Unfortunately, the plastic caps on the brackets cannot be painted to match your brackets/radiator as they cannot go through the ovens used to cure the powder coat finish, if you wish we can see if there is a suitable touch up paint we can send to you to help cover either the cap or the screw head.
Once again, we are sorry that you had difficulty with the fittings and are not entirely happy, we hope that we can address your comments satisfactorily, please contact our Customer Service team who will be happy to assist if you wish.
Regards
The Radiator Company Team
Good design,excellent service
Excellent service
Professional team
Extremely knowledgeable
But ,most of all
Sincere,helpful
And Friendly
Prompt to answer
A pleasure to speak with on each occasion
14 dicembre 2023
Risposta di The Radiator Company
Dear Katrina, thank you for your comments, we always aim to assist however we can and your views will be passed onto the team.
Kind regards
The Radiator Company Team
Great experience
Great experience, excellent choice, regular communication and a fab radiator. Thoroughly recommend.
18 dicembre 2023
Risposta di The Radiator Company
Hi Andy, many thanks for your feedback, its great to hear you like your radiator and that you had such a good experience. We hope we can help you again in the future.
Kind Regards
The Radiator Company Team
Very fast delivery and excellent…
Very fast delivery and excellent service throughout. Will definitely use again.
15 dicembre 2023
Risposta di The Radiator Company
Hi Douglas, many thanks you for your feedback, it’s nice to hear you had such a good experience, we look forward to helping in the future!
Kind Regards
The Radiator Company Team
The delivery man was excellent helpful…
The delivery man was excellent helpful and such a gentleman it was lovely to see and to experience in this day and age nothing was a trouble thank u
30 novembre 2023
Risposta di The Radiator Company
Dear Geoffrey, we are really pleased that you had a good experience, we will pass on your comments to our transport department. We hope that your radiators look great, and hopefully we will be able to help you again in the future.
Regards
The Radiator Company Team
Risposta di The Radiator Company
Hi Joanna, many thanks for taking the time to give your feedback, we hope your new radiators are working well and we would love to see how they look in their new home! If you need any more assistance, please let us know!
Kind regards The Radiator Company Team
Very helpful knowledgeable staff
Very helpful knowledgeable staff. Great selection of radiators, we visited their showroom in East Grinstead.
31 ottobre 2023
Risposta di The Radiator Company
Dear Ami, may thanks for your comments we are pleased that you had good experience at the showroom and hope that there was a style to suit you. If you need any further assistance, please do get in touch.
Regards
The Radiator Company Team
Very very good customer service…
Very very good customer service ordering was very easy lots of help. Kept in touch with delivery. Delivered exactly when they said it would. Excellent company
16 ottobre 2023
Risposta di The Radiator Company
Dear Jennifer, many thanks for your feedback, we are really pleased that you have had such a good experience and you are pleased with the quality of the service support. We look forward to assisting you in the future!
Kind regards
The Radiator Company Team
Amazing customer service
Had a slight problem with our original radiators which customer services quickly resolved the radiators were exchanged to a different design new radiators are working perfectly, highly recommend this company and
AMAZING CUSTOMER SERVICE
12 ottobre 2023
Non scritta su invito
Risposta di The Radiator Company
Dear Pat, many thanks for your feedback, we are really pleased that you have had such a good experience you are pleased with the quality and service support. We look forward to assisting you in the future!
Kind regards
The Radiator Company Team
The item I ordered arrived quickly and…
The item I ordered arrived quickly and thought the little after gift was very thoughtful
18 settembre 2023
Risposta di The Radiator Company
Dear Kevin, thanks very much for your feedback, we always aim to deliver the best service and it’s good to hear that you received your delivery on schedule.
Kind Regards
The Radiator Company Team
Style and Design
The style and design of our radiators is great; the customer experience was also great with easy-to-order and pay online options.
16 agosto 2023
Risposta di The Radiator Company
Hi Alan, many thanks for your feedback, we are really happy that you found the online process easy and that you are pleased with your radiators!
Regards
The Radiator Company Team
Great service, great product, good price.
I needed a specific sized column radiator. The Radiator Company were able to dispatch a custom size in 48hrs. Service and enquiries over the phone, so I got the measurements exact, were excellent. Great service, great product, good price.
24 luglio 2023
Risposta di The Radiator Company
Dear Rachel, thanks very much for your feedback, we are pleased to hear you had the level of service we pride ourselves on. We hope your new radiators are working well and we would love to see how they look in their new home! If you need any more assistance, please let us know!
Kind Regards
The Radiator Company Team
Customer experience
We bought some radiators from TRC through The Radiator Centre. A delivery date was agreed only the radiators never arrived on the due date merely 3 days later unannounced. Given that plumbers were booked on the strength of an agreed delivery date the delayed delivery created an unwarranted cost and inconvenience. Delivery of some of the parts was also made separately for some reason and overall we were missing one bracket. To make matters worse, TRC had to be pushed by the Radiator Centre for a response to the complaint which when it came amounted to the fact that they were sorry. Readers of the review can form their own judgement as to whether this level of customer response is something they consider sufficient.
As to the radiators themselves, it is too early to say. We can say that we still like the look of what we first saw in the showroom except for the side plates which look cheap and tacky in comparison with the radiators themselves and which we have therefore opted not to use.
Response to reply
Let me correct two of your points.
Firstly, the idea that we would comment on the tackiness of the side plates without trying them first is rather crass and a cheap jibe. Of course we tried them first, otherwise I would not have left the comment. We will however return them for a refund as you suggest.
Secondly, we only put in one order for the radiators, although I have no idea how this was communicated to you by your retailer. What I can say is that there was no consistency in the numbers of the various parts that were included in the separate delivery, from memory one set of end plates but several sets of brackets. Moreover, as you will know, we were still one bracket short after all of that. This would rather seem to support the alternative explanation given to me by the retailer at the time that it is quite common for not all the relevant parts to be delivered in what should be a single delivery due to packing failures at your company. They of course will know better than me as I have only the one poor experience from which to draw conclusions.
21 luglio 2023
Non scritta su invito
Risposta di The Radiator Company
Dear Mr Rubner, We regret that you had a such a negative experience purchasing through the Radiator Centre, we record all calls and have reviewed those made and the order details and can see that a number of calls were had between yourself and our Customer Service advisor, we called on the 19th of July 2023 and discussed delivering on the order due date of Friday 21st of July 2023, after some consideration as requested by yourself we booked delivery for Monday 24th July 2023. When you later called to see if we could revert to the Friday (I believe your plumber was now available) we also agreed this. However, having reviewed the paper trail it appears that our advisor did not action the change of date despite agreeing and confirming on the phone. We find this extremely disappointing and will be discussing it with the whole team to prevent repetition in the future. The radiators were therefore delivered after the weekend on the Monday.
With regards to the two separate deliveries, this was a result of the later addition of end panels and extra brackets being ordered that the order was raised separately and they were booked to arrive via overnight courier for the Friday, when the radiators should have been with you.
If you wish to return the side panels (please arrange this via The Radiator Centre) we will provide them with a full refund to pass on to you, however they are designed as decorative items to provide a neat and complete finish to the radiator, as such they are not made from heavy duty material, we would like to think they will look good once fitted, as you have them it would be a shame to not have the full effect, perhaps worth a test on one rad?
We always aim to provide excellent service levels to all our customers, unfortunately when delivering hundreds of orders a week occasional issues arrive through human error, I would hope that you can see that our other reviewers have had a different experience and we are disappointed that you did not receive our usual standard of service.
Should you require any assistance in the future please do contact us directly and we will be happy to assist.
Regards
The Radiator company Team
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