Melton Building Society Recensioni 

285
•
TrustScore 3.5 su 5

3,5

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Valutata 5 stelle su 5

An excellent experience this morning. Everybody in the Grantham branch go out of their way to be helpful. Special thanks to Rosemary who went more than the extra mile today. Kind regards. Nige... Leggi di più

Valutata 5 stelle su 5

It was wonderful to actually speak to a person who was extremely helpful. Dawn sorted all my paperwork out for me and put the app on my phone. She was terrific and no AI can replace that personal int... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

At first we had issues using the online facility, which that was due to making improvements to the site, but all was working fine at the end. When ringing up for advice, customer service was extremely... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Trying to open fixed rate online. The worst I have ever experienced. Keeps on deleting info input, keeps saying not in proper format and just not accepting info input. Totally impossible to op... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Cooperativa di credito edilizio
  2. anche in
  3. Broker di mutui
  4. Erogatore di crediti ipotecari
  5. Istituto finanziario

Scritti dall'azienda

The Melton is a modern, mutual building society that has been serving the people of Melton Mowbray and the surrounding area since 1875. Our success is built on being an independent, mutual society, that places customers (or members) at the heart of everything we do. Being a mutual means we don’t have to pay shareholders dividends. So we can share the results of our success with our members through higher interest rates for savers, lower rates for borrowers and providing better services.


Informazioni di contatto

3,5

Nella media

TrustScore 3.5 su 5

285 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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3,5

Tutte le recensioni

(285)

178 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Imogen was amazing!

Imogen from Stamford/Oakham was absolutely amazing! She made the whole experience so easy and stress-free from start to finish. She was incredibly helpful, friendly and professional, We couldn’t have asked for a better experience!

13 agosto 2026
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Risposta di Melton Building Society

Hello,

Thank you for taking the time to share your experiences of your visits to both Oakham and Stamford.

We're so pleased you found Imogen helpful and friendly!

Many thanks,
Kayleigh

Valutata 5 stelle su 5

Local branch

What we appreciate is bring able to go into a local branch office and deal face to face rather than online. Staff always well informative and friendly

10 agosto 2026
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Risposta di Melton Building Society

Hello David,

Thank you for choosing Melton Building Society, we hope to see you in branch again soon.

Regards,
Kayleigh

Valutata 5 stelle su 5

Really helpful staff always friendly…

Really helpful staff always friendly great service

29 luglio 2026
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Risposta di Melton Building Society

Hello Lorraine,

Thank you for taking the time to leave us a review.

We hope you continue to enjoy the service at Melton Building Society.

Regards
Kayleigh

Valutata 5 stelle su 5

Melton Branch staff are always very…

Melton Branch staff are always very helpful and friendly . Nothing is too much trouble .

15 luglio 2026
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Risposta di Melton Building Society

Hello Sue,

Thank you for your 5* review and for choosing Melton Building Society!

Regards
Kayleigh

Valutata 5 stelle su 5

Lias was very quick very good at a job…

Lias was very quick very good at a job opening two accounts, very happy with the building.Society always have been for over. 30 years

5 agosto 2026
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Risposta di Melton Building Society

Hello,

Thank you so much for choosing Melton Building Society for over 30 years now.

We're pleased to hear your recent account opening experience with Lisa was a positive one.

We hope to see you in branch again sometime soon.

Thank you
Kayleigh

Valutata 5 stelle su 5

We called into the branch on speck to…

We called into the branch on speck to arrange ISA transfer. Lady called Zee successfully arranged everything for us whilst displaying knowledge and courtesy as well as a degree of humour.
It is good to deal with a very local company.

4 agosto 2026
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Risposta di Melton Building Society

Hi Peter,

Thank you for your 5* review!

We're really pleased our colleague Zena was able to help you with your query regarding an ISA transfer.

Happy (tax-free) saving.

Thanks
Kayleigh

Valutata 5 stelle su 5

Well done Alison the MM advisor!

Alison the MM advisor was very professional and helpful dealing with my query, which was a very nice experience!

31 luglio 2026
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Risposta di Melton Building Society

Hello,

Thank you for taking the time to leave us a review - we're delighted that you have found Alison so helpful.

Thank you for choosing Melton Building Society.

Regards
Kayleigh

Valutata 5 stelle su 5

Really informative and helpful.

I popped in to ask about the latest savings products, Zena was really friendly, helpful and knowledgeable. Thank you ☺️

1 agosto 2026
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Risposta di Melton Building Society

Hello,

Thank you for taking the time to leave us a review and for choosing Melton Building Society.

Regards
Kayleigh

Valutata 5 stelle su 5

Superb staff

Superb staff – friendly, knowledgeable, and genuinely happy to help. Excellent customer service from start to finish. Highly recommended.

1 agosto 2026
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Risposta di Melton Building Society

Hi Stuart,

Thank you for 5* review.

We hope you continue to enjoy dealing with us.

Many thanks
Kayleigh

Valutata 5 stelle su 5

An excellent service from Melton Mowbray Building Society

It's so great to have Melton Building Society and their wonderful staff.
I would particularly like to recommend Jessica, for providing such a caring, personal and thorough approach to my requests.
It is a calm environment there and I didn't feel rushed. Jessica is very welcoming and extremely helpful.
She also recommended services I didn't realise the society provided.
I would also like to thank James for his kind support.
Well done.

30 luglio 2026
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Risposta di Melton Building Society

Hi Jo,

Thank you for taking the time to share you experience of your latest visit to branch.

We'll be sure to share your kind words with Jess and James.

We hope to see you again soon.

Regards
Kayleigh

Valutata 5 stelle su 5

Very helpful on the telephone

Very helpful on the telephone. Set up a new ISA for me. No high pressure sales talk which you get from others.

2 luglio 2026
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Risposta di Melton Building Society

Hi David,

Really pleased to hear our colleagues on the phone were able to support you in getting a new ISA set up.

We hope you enjoy saving with Melton Building Society.

Thanks
Kayleigh

Valutata 5 stelle su 5

Great customer service

We ALWAYS have a great customer experience at the Melton Building Society. We saw Jess today and she was so friendly, helpful, patient and professional in helping us decide what to do with our account. She spoke in detail about our options which we found very helpful, nothing was too much trouble. This is why we always keep returning to the Melton Building Society, their customer service is brilliant.

28 luglio 2026
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Risposta di Melton Building Society

Thank you for choosing Melton Building Society Loraine! We hope to see you again some time soon.

Regards
Kayleigh

Valutata 5 stelle su 5

I saw James at Grantham branch.

I saw James at Grantham branch.
He was very polite courteous helpful cheerful and professional and efficient!
A credit to your business 🤗

27 luglio 2026
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Risposta di Melton Building Society

Thank you so much for your lovely comments about James and our Grantham branch.

We are incredibly proud of all of our branch teams!

Thanks
Kayleigh

Valutata 5 stelle su 5

Zena was extremely helpful and made…

Zena was extremely helpful and made sure my elderly mother wasn't being pressured into withdrawing cash.

28 luglio 2026
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Risposta di Melton Building Society

Thank you Wayne.

We hope to see you and your mother in branch again sometime soon.

Regards
Kayleigh

Valutata 5 stelle su 5

I visited the branch in Melton Mowbray…

I visited the branch in Melton Mowbray after losing my husband. The staff were so helpful and courteous during the most difficult time of my life. I wish all the other companies I’ve had to deal with were just as good.

1 giugno 2026
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Risposta di Melton Building Society

Hi Janet,

We're really sorry to hear about the loss of your husband.

Please don't hesitate to contact us if you need any additional support.

Thank you for taking the time to share your experience,

Kayleigh

Valutata 5 stelle su 5

Oakham office.20

Ben at Oakham was friendly helpful and knowledgeable.

20 luglio 2026
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Risposta di Melton Building Society

Hi Richard,

Thank you for choosing Melton Building Society.

Thanks
Kayleigh

Valutata 5 stelle su 5

Keep up the great work

Over the last 20 years, I have always found all the staff at the Grantham branch helpful, friendly and professional.
I've always been treated as a valued customer, nothing is too much trouble, and they take their time explaining everything to you and making sure all questions are answered.
Keep up the great work.

21 luglio 2026
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Risposta di Melton Building Society

Hi Joanne,

Thank you for taking the time to leave us a review, and for trusting Melton Building Society with your money for the last 20 years, your loyalty means a lot to us.

Thanks
Kayleigh

Valutata 5 stelle su 5

It’s great to go into the Melton and…

It’s great to go into the Melton and speak to advisors face to face in a private room. We have been investors for 60 years as well as having our mortgage with you. You have always been competitive on the high street. Always had great service in Grantham.

21 luglio 2026
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Risposta di Melton Building Society

Hi Val,

Thank you for being a member at Melton Building Society for 60 years.

We're delighted to hear our teams are still delivering a 5 star worthy service to you after all those years!

Regards
Kayleigh

Valutata 5 stelle su 5

Really easy and friendly

Really easy and friendly. Josh talked us through everything and helped us with the paperwork. We didn’t have an appointment but were given a private room to discuss things and got everything sorted in one go. Really great. Thank you.

17 luglio 2026
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Risposta di Melton Building Society

HI Gail,

Thank you for your review.

It's great to hear our colleague Josh made things so straightforward for you, we look forward to seeing you in branch again sometime soon.

Many thanks
Kayleigh

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