Melton Building Society Recensioni 

An excellent experience this morning. Everybody in the Grantham branch go out of their way to be helpful. Special thanks to Rosemary who went more than the extra mile today.

Kind regards.

Nigel Cory

very nice gentleman named James who explained everything in plane english about my fixed icer

My husband and I feel incredibly lucky to have had such a positive experience throughout our mortgage journey. From receiving our mortgage offer to the ongoing support and guidance right through to completion, every step of the process has been smooth and reassuring.

A special thank you to Angela for her unwavering dedication, care, and support throughout. She has gone above and beyond to help us every step of the way, and we are truly grateful for all the time and effort she has put into making this such a positive experience for us.

We couldn’t be happier with the service we’ve received and would highly recommend this company to anyone looking for a mortgage lender who genuinely cares about their clients.

It was wonderful to actually speak to a person who was extremely helpful. Dawn sorted all my paperwork out for me and put the app on my phone. She was terrific and no AI can replace that personal interaction. Thank you, Dawn.

Well you did ask.... I started an 18 month Regular Savings Account with you. First 6 months everything was fine. Then you had some new software which changed all the log in and passwords, and account numbers in September 2025. From then on I could never access my account (and neither could my husband access his account). Several staff tried to sort it out but they could never seem to access it either. One lady really tried hard and I even spoke to an IT man and he couldn't get our accounts working. By this time I was 12 months into the account and decided I would just leave it and wait for it to mature, then someone should be able to access my money and await the balance. Occasionally I would email MMBS and ask them to let me know the balance and sometimes they did. Since I always put the same money in every month for 18 months I knew what the balance was but for some reason they added interest three times during the 18 months. But when the maturity date came up I emailed them and asked the balance to be paid to my nominated account, my husband also contacted them. They sent us forms to fill in which we posted back. Come maturity date the money didn't go into our nominated accounts. So we telephoned them again and it was promised to be when they got the forms, we said we had sent them and they managed to find one and promised the money would be in the bank the next day, but instead a cheque arrived in the post a few days later for my husband. Then my form was found when I chased again and after a few days the money arrived in my bank. I have to say all the staff I dealt with were very nice and helpful, but were flummoxed by your computer system. We did have over a year of frustration and promises, and why my husband got a cheque and I got the money into my account when for forms were sent in the same envelope and said the same thing (we checked each others forms) don't know. They even opened a new account for my matured balance for some reason.

Sophia was very helpful when discussing ISA's. Knowledgeable and accommodating. Good to be able to talk face to face. Reassuring to be able to visit the Building Society if have problems or queries.

Poor service on Mortgage, dont recommend. Go to bigger lender.

My account matured on 30 September 2026.

I had submitted my maturity form well before that date.

After 1 October, I had twice called to confirm that the maturity funds would be paid by bank transfer, as requested, and that the transaction was under way.

On Tuesday, 5 October, I received a cheque for the matured funds.

Living some distance from any bank - and not having a banking app - I have had to post my cheque to Lloyds Banking Group and still await the funds appearing in my account.

Aside from having to withdraw funds from another saving account to meet daily expenses, I have lost the benefit of interest on over £4000 for almost 14 days.

A complaint submitted to the Society is still unanswered.

At first we had issues using the online facility, which that was due to making improvements to the site, but all was working fine at the end. When ringing up for advice, customer service was extremely helpful. At the end of my fixed term my funds went straight into my feeder account (as I had requested) followed by another deposit as I was told the interest hadn't been calculated correctly. How honest! I would never have known. I would not hesitate to save with MBS again, should a higher interest savings account become available.

Melton is a mutual, and not run by some greedy CEO with an eye on executive bonuses, short term cost reductions and share price. So your heart is in the right place, but the administration of my account and the IT is frankly second rate. Examples:
1. I closed an account but couldn't do this online - it had to be by post. Why?
2. After closing it, you sent an email congratulating me on opening a new account!!!
3. After closing the account you sent another email apologising that you had undercalculated the interest on the account - how? - and would pay it back really quickly. 2 weeks later, you haven't.

Apart from that, you are actually lovely people. It's just that your internal systems and business processes seem not to have kept pace.

Savings account was closed efficiently when it matured and new account opened straight away. Couldn't fault them.

So many mistakes and things not working out properly. Better not to comment anymore than that.

Love a regular higher rate saver product. And like the passbook approach. Once it matures payment was swiftly made to my designated bank account.
Please do more of these products.

Tried to open online account 5 year bond,couldn't do this,so tried by post,confirmed they had received it,told on 2 occasions I'd receive an email still no email to open the account no call either if there were any issues keep clear easier to open an Account with another bank or building society.

Logged a complaint let's hope they up there game.

We have just met with Sophia after going into The Melton to transfer an ISA, she was very knowledgeable and gave us all of our options, she made the transfer easy for us and was an absolute pleasure to talk to.

Not good - terrible service

Two weeks on from my original complaint here, and I'm still unable to log in online. I've heard nothing from The Melton since a phone call ten days ago advising me the issue was being looked into, and a further e-mail I sent two days ago hasn't even been acknowledged, let alone unanswered. Shockingly poor customer service.

Staff are so helpful. They know their products and treat customers as valuable. Very helpful when when asked for information about available and upcoming accounts.

Myaccount no. was 10001598, it has now matured but I cannot get my money back, Ten telephone calls and never a reply, just a queue for 30 minutes and no money sent to nominated account Disgusted. my tel no is 07889762071