An excellent experience this morning. Everybody in the Grantham branch go out of their way to be helpful. Special thanks to Rosemary who went more than the extra mile today. Kind regards. Nige... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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It was wonderful to actually speak to a person who was extremely helpful. Dawn sorted all my paperwork out for me and put the app on my phone. She was terrific and no AI can replace that personal int... Leggi di più
L'azienda ha risposto
At first we had issues using the online facility, which that was due to making improvements to the site, but all was working fine at the end. When ringing up for advice, customer service was extremely... Leggi di più
L'azienda ha risposto
Trying to open fixed rate online. The worst I have ever experienced. Keeps on deleting info input, keeps saying not in proper format and just not accepting info input. Totally impossible to op... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Cooperativa di credito edilizio
- anche in
- Broker di mutui
- Erogatore di crediti ipotecari
- Istituto finanziario
Scritti dall'azienda
The Melton is a modern, mutual building society that has been serving the people of Melton Mowbray and the surrounding area since 1875. Our success is built on being an independent, mutual society, that places customers (or members) at the heart of everything we do. Being a mutual means we don’t have to pay shareholders dividends. So we can share the results of our success with our members through higher interest rates for savers, lower rates for borrowers and providing better services.
Informazioni di contatto
Mutual House, Leicester Road, Melton Mowbray, Leicestershire, LE13 0DB, Melton Mowbray, Regno Unito
- 01664 414141
- melton@mmbs.co.uk
- www.themelton.co.uk
3,5
Nella media
285 recensioni
Non risultano inviti alla recensione recenti
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Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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Risposta di Melton Building Society
Hi Margaret,
Thank you for your review and for choosing Melton Building Society.
Regards
Kayleigh
Excellent service received today from…
Excellent service received today from the Melton Mowbray BS in Grantham from Zena
16 luglio 2026
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Risposta di Melton Building Society
Hi,
Thank you for taking the time to leave us a review and for choosing Melton Building Society.
Regards
Kayleigh
Zena was very kind and helped to update…
Zena was very kind and helped to update my account. She was very patient with me. Thank you for your help.
16 luglio 2026
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Melton at Bourne
Saw Amanda. Very friendly, helpful and professional. Explained everything clearly to us. It’s such a pleasure to be able to actually go into an office and speak to someone rather than having to do it all on line.
16 luglio 2026
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Risposta di Melton Building Society
Hello Mrs Taylor,
Thank you for taking the time to share your experience of our Bourne branch.
Thank for choosing Melton Building Society, we look forward to seeing you in branch again soon.
Regards
Kayleigh
Relaxed yet professional experience
I had arranged to attend Melton Building Society to open an account for and with my brother who is a child.
The process has been confusing for me and a sensitive one after our mum passed away.
Charlie made this process so much easier to understand and manage.
She gave us the options of accounts available to us and allowed us to weigh up which accounts would suit us. She gave valued knowledge which assisted us in our choosing.
She has such a kind friendly nature which made you feel very welcome and valued as a customer.
After this experience I feel assured that my brothers money is in the best possible place and know that should we have any questions or queries in the future Charlie will be able to help us with information and answers to our questions.
23 giugno 2026
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Risposta di Melton Building Society
Hello Sophie,
Thank you for taking the time to leave us a review.
We're really pleased that our colleagues have been able to help you and your brother narrow down the right options for his money.
Please dont hesitate to visit or get in touch if you need any additional support.
Thank you for choosing Melton Buidling Society.
Kayleigh
Ben made great efforts to complete…
Ben made great efforts to complete business today. He explained all the options available for us. He understood our needs and we used his advice to select the products we needed.
14 luglio 2026
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Risposta di Melton Building Society
Hello,
Thank you for taking the time to leave us a review about your experience.
We're pleased to hear that our colleague Ben took the time to understand your needs and suggest some suitable products for you.
Thank you for choosing Melton Building Society.
Regards
Kayleigh
I was greeted with a nice smile and a…
I was greeted with a nice smile and a pleasant morning. He could not have been more helpful, he gave the impression that he really knew his subject.
14 luglio 2026
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Risposta di Melton Building Society
Hello Stephen,
Thank you for your review.
We're really pleased that you found our colleagues to be helpful and knowledgable.
Thank you for choosing Melton Building Society.
Regards
Kayleigh
James is always so friendly and…
James is always so friendly and helpful.
Quick efficient service.
14 luglio 2026
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Risposta di Melton Building Society
Hi Ruth,
Thank you for sharing such wonderful feedback about our colleague James.
We hope to see you in branch again soon!
Thanks
Kayleigh
Staff very helpful and knowleable
Staff very helpful and knowleable. Always happy to answer any questions.
Professional service provided by Chris in branch, regarding porential transfer of an ISA to Melton.
11 luglio 2026
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Risposta di Melton Building Society
Hi Peter,
Thank you for taking the time to leave us a review.
We're delighted that you found our colleagues helpful with your enquiries regarding an ISA transfer.
Thank you for choosing Melton Building Society.
Thanks
Kayleigh
I have been with the Melton Building…
I have been with the Melton Building Society a number of years and always found the staff at the Grantham branch particularly helpful. However, on this occasion I felt Rosemary went over and above her duties in helping me and deserves a special mention.
2 luglio 2026
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Risposta di Melton Building Society
Hi Julie,
Thank you for your kind review.
We will be sure that Rosemary see's your lovely feedback!
Thank you for choosing Melton Building Society.
Kayleigh
Very helpful staff
Very helpful staff guided me through bereavement process to advise on way forward in handling late father's accounts. Readily enabled access to father's funds to pay for his funeral. Thank you.
9 luglio 2026
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Risposta di Melton Building Society
Hello,
Thank you for taking the time to leave us a review, we're really sorry to hear of your recent bereavement.
We're pleased to hear that our team were available to support you at this difficult time, please do let us know if there is anything we can do to support you further.
Regards
Kayleigh
Risposta di Melton Building Society
Thank you for choosing Melton Building Society Andrew.
Regards
Kayleigh
Excellent
Excellent, accessible location in high street.
Friendly, knowledgeable & helpful staff.
Saving like it used to be with a modern approach.
2 luglio 2026
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Risposta di Melton Building Society
HI Suzanne,
Thank you for taking the time to leave us a review.
We're delighted that you found our colleagues helpful.
Thank you for choosing Melton Building Society.
Regards
Kayleigh
Excellent Customer service
The Customer service has been second to non, Whenever you go in to the Grantham branch, everyone is happy to help and deal with any questions that are asked of them. I have had exceptional service from Rosemary and she has helped and guided me through my recent bereavement, with professionalism , care and empathy, she had so much knowledge and helped me to get my accounts all in order I can’t thank her enough.
6 luglio 2026
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Risposta di Melton Building Society
Hi Sarah,
Thank you for sharing your experiences with our Grantham Branch.
We're really sorry to hear about your bereavement, we are glad that Rosemary and the team have been able to support you during this difficult time.
Please dont hesitate to contact us if you need anything further, and we hope to see you in branch again sometime soon.
Many thanks,
Kayleigh
Risposta di Melton Building Society
Thank you for choosing Melton Building Society Diane.
Regards
Kayleigh
How lovely walking down Grantham High…
How lovely walking down Grantham High Street today hearing Melton Band outside the society. It made a great banking experience even better with the music. The staff inside were friendly and helpful
4 luglio 2026
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Risposta di Melton Building Society
Hi Laura,
Thank you for visiting our Grantham branch and sharing your experience with us.
We'll be sure to share your lovely comments with the Grantham team and of course Melton Band! We're delighted to have shared their mnusical talents with Grantham High Street this weekend.
Thanks
Kayleigh
Lovely seeing The Melton Band today in…
Lovely seeing The Melton Band today in Grantham, really brightened my day. Nice to see community music being supported - well done Melton Building Society
4 luglio 2026
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Risposta di Melton Building Society
Thank you Melanie.
We are proud of our long running association with Melton Band along with our other community partnerships. We're glad that you were able to enjoy their talents at our Grantham branch.
We hope to see you again soon!
Kayleigh
Excellent service
Went in to close an old account today. James was extremely friendly and helpful, and also gave me some options to transfer money to their own accounts. Unfortunately these were not the right fit for me, but James was understanding. Amazing service.
3 luglio 2026
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Risposta di Melton Building Society
Hello,
Thank you for taking the time to leave us a review.
We're are of course sorry to see you go, but we are pleased that James was helpful in reviewing whether we had anything suitable for your needs. We hope you may be able to consider Melton Building Society in the future.
Regards,
Kayleigh
Always first class attention from…
Always first class attention from members of staff in the branch
3 luglio 2026
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Risposta di Melton Building Society
Thank you for choosing Melton Building Society, and for taking the time to leave us a review.
Regards
Kayleigh
Very helpful and knowledgeable staff.
Very helpful and knowledgeable staff.
It’s great to be able to talk to a human being at a counter rather than an AI chatbot. Personal interactions mean much more than we realised when the world started moving towards online conversations. I love the fact that The Melton Building Society still values the things that I do.
1 luglio 2026
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Risposta di Melton Building Society
Hi Jules,
Thank you for such a lovely review.
We hope you continue to enjoy your visits to us. Our teams value your presence in branch, so thank you for visiting us!
Kayleigh
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