Overall very efficient service received from Sytner BMW High Wycombe. They bought my i4 via Motorway, supplied an i3S and bought back the i3S as it wasn't for me (my error). Since bought an I-PACE fr... Leggi di più
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An absolutely amazing experience from top to bottom. Purchasing a car can sometimes be stressful, but Dan Bushby made the entire process seamless, going above and beyond at every step. Sharing the day... Leggi di più
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Awful dealership, lies and miss selling of a vehicle i purchased for my parents. Tim bush and his manager Narsim were not honest, emailed me several times acknowledging their mistake and nothing was d... Leggi di più
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I recently sold back my BMW series 4 to Sytner High Wycombe from whom I had originally bought the car. James Courtney the Buying Manager gave me a fair price for the car and he handled all aspects of... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informazioni di contatto
575-647 London Rd, HP11 1EZ, High Wycombe, Regno Unito
- 01494 455100
4,6
Eccellente
876 recensioni
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Poor Salesman Knowledge and bad Attitude
I called Sytner BMW High Wycombe and booked a test drive with a salesman there for a car I was interested to purchase, I went on the day on time to view the car, met the salesman who showed me the car, he couldn't answer few questions as he didn't have enough knowledge of the car, then he left me alone for over 10 mins as he had another customer which is fine, then I told him one desired option is missing in the car and asked to proceed with the test drive, I was shocked when the salesman refused and walked away in rude abrupt manner leaving me standing in the showroomn feeling insulted. I booked test drive in advanvce for the car but was let down badly. I did not expect such treatment form an authorised dealer of a big car manufacturer.
25 ottobre 2026
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Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Overall very efficient service received…
Overall very efficient service received from Sytner BMW High Wycombe. They bought my i4 via Motorway, supplied an i3S and bought back the i3S as it wasn't for me (my error). Since bought an I-PACE from Sytner JLR Bristol.
James Courtney and Joe Caruso were both patient and helpful processing transactions.
29 settembre 2026
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Risposta di Sytner Group - Sytner High Wycombe BMW
Dear Lord Grover, Thank you very much for your kind words and for sharing your experience with Sytner BMW High Wycombe. We are delighted to hear that James Courtney and Joe Caruso were patient and helpful throughout your transactions. It’s wonderful to know that you found our service efficient and accommodating, even when making changes to your vehicle choices. We wish you all the best with your new I-PACE from Sytner JLR Bristol and look forward to assisting you again in the future.
Great service and quick process
Sold my X3 M40i to James Courtney. He offered me a great price, better than other dealers offered for trade in. James was professional and throughly nice to deal with throughout - great experience
17 settembre 2026
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Risposta di Sytner Group - Sytner High Wycombe BMW
Thank you, Mark, for your kind words and positive feedback. We’re delighted to hear that James provided you with a great price for your X3 M40i and that you found him professional and thoroughly pleasant to deal with. It’s wonderful to know your experience with us was so enjoyable. Your support means a great deal to the team here at Sytner High Wycombe BMW. We hope to assist you again in the future. Wishing you all the best with your next vehicle.
Sold my Mini JCW
I recently sold my Mini JCW to Chris Buss of Sytner group, a car I also bought from Sytner 2 years ago.
The process was very smooth, Chris kept me up to date throughout the sale, arrange collection of the car and paid the amount offered seconds after the car was appraised. Brilliant service, thank you very much.
21 settembre 2026
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Risposta di Sytner Group - Sytner High Wycombe BMW
Dear Paul, Thank you very much for your kind words and taking the time to share your experience. We’re delighted to hear that Chris provided a smooth and efficient service throughout the sale of your Mini JCW. It’s always great to know that our customers feel well informed and valued during the process. Your continued trust in Sytner over the years is truly appreciated. We look forward to assisting you again in the future. Best wishes, The Sytner High Wycombe BMW Team
An absolutely amazing experience
An absolutely amazing experience from top to bottom. Purchasing a car can sometimes be stressful, but Dan Bushby made the entire process seamless, going above and beyond at every step. Sharing the day with my son and driving home in the BMW M4 was a genuine highlight and a memory we'll both hold onto. Huge thanks to Dan and the team!
17 settembre 2026
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Risposta di Sytner Group - Sytner High Wycombe BMW
Thank you so much for your wonderful review, Westberksbill. We are delighted to hear that Dan Bushby provided such an outstanding and seamless experience for you and your son. It’s fantastic that driving home in the BMW M4 created such a special memory. Your kind words mean a great deal to the entire team here at Sytner High Wycombe BMW. We truly appreciate your support and wish you many happy journeys ahead in your new car!
Top class service from start to finish
Top class service from start to finish
Dropping car and picking up was very easy.
Kept up to date with the video from service department.
Kate was very helpful.
15 settembre 2026
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Risposta di Sytner Group - Sytner High Wycombe BMW
Dear Lee, Thank you very much for your kind words and 5-star review. We’re delighted to hear that the whole service process was straightforward and convenient for you. It’s wonderful that the video updates from our service department helped keep you informed throughout. We’ll be sure to pass on your compliments to Kate, who will be thrilled to hear she was helpful. Your feedback is greatly appreciated and motivates us to maintain our high standards. Best wishes, The Sytner High Wycombe BMW Team
Service from Hell
Service from Hell. Absolutely shocking experience.
If you’re getting a BMW, I’d seriously avoid this dealership for servicing.
I reported a clear issue with my AC and, instead of listening, Lawrence spoke to me on the phone in an incredibly patronising way, questioning whether I even understood how an AC unit worked and whether there was actually anything wrong with it.
After I pushed back and insisted they investigate it properly, surprise surprise — BMW found and confirmed a significant fault with the AC.
Throughout the entire process, I received ZERO updates. No calls, no progress updates, nothing. I had to constantly chase BMW myself just to find out what was happening with my own car.
Then, unbelievably, I left my house keys attached to the courtesy-car keys when returning the car. I called and was told they didn’t have them. I knew I’d handed them over, so I drove all the way back to the dealership myself and suddenly they found them.
How can a dealership tell a customer they don’t have the keys to their HOME when they’re actually sitting there? Why did they not want me to find these keys?!!??
Being spoken down to, proven right about the fault, given zero communication, and then being incorrectly told my house keys weren’t there is beyond poor service.
For a premium brand, this has been an embarrassingly bad experience. BMW/Sytner management seriously need to look into how this dealership is being run.
15 settembre 2026
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Risposta di Sytner Group - Sytner High Wycombe BMW
Dear Jeevan, we sincerely apologise for the poor experience you’ve described. It is disappointing to hear about the lack of clear communication and the manner in which your concerns were handled. We completely understand how frustrating it must have been to be spoken to in a patronising way and to experience issues with your keys. Your feedback is taken very seriously, and we appreciate you bringing these matters to our attention. Thank you for sharing your honest experience.
Fitted me in last minute to get my MOT…
Fitted me in last minute to get my MOT done in time and cleaned the car which was a bonus.
12 settembre 2026
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Risposta di Sytner Group - Sytner High Wycombe BMW
Dear Jayne, thank you very much for your kind words. We’re delighted to hear that we could accommodate you at short notice for your MOT and that the car cleaning was a pleasant surprise. It’s always our aim to provide a seamless and hassle-free experience for our customers. Your feedback really brightens our day and encourages the whole team to continue delivering excellent service. We look forward to welcoming you back to Sytner High Wycombe BMW in the future.
Neil always goes above and beyond to…
Neil always goes above and beyond to look after both you and your car! Would highly recommend.
2 settembre 2026
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Risposta di Sytner Group - Sytner High Wycombe BMW
Thank you very much for your kind words, Tania. We’re delighted to hear that Neil consistently goes above and beyond to take great care of both you and your car. It’s always wonderful to know our team’s dedication is appreciated. Your recommendation means a great deal to us and motivates everyone here at Sytner High Wycombe BMW to continue providing outstanding service. Should you ever need any assistance in the future, please don’t hesitate to get in touch. Thanks again for your support!
Sales assistant very friendly
Sales assistant very friendly, polite , helpful and patient answering all my queries ,questions .
10 settembre 2026
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Risposta di Sytner Group - Sytner High Wycombe BMW
Dear Kayren Roberts-Bowker, Thank you ever so much for your wonderful review. We are delighted to hear that our sales assistant was friendly, polite, helpful, and patient whilst answering all your queries and questions. It is always our aim to provide a warm and supportive experience for every customer. Your kind words truly mean a lot to us and motivate the entire team to continue delivering excellent service. We look forward to welcoming you back to Sytner High Wycombe BMW in the future. Kind regards, Sytner High Wycombe BMW Team
Great service
Easy booking, greeted on arrival, work undertaken as requested and communication good
8 settembre 2026
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Risposta di Sytner Group - Sytner High Wycombe BMW
Dear J Faraday, Thank you very much for your kind review. We are delighted to hear that you found the booking process straightforward and felt welcomed upon arrival. It is great to know the work was completed as requested and that our communication met your expectations. Your positive feedback is greatly appreciated and motivates the team to maintain high standards. We look forward to welcoming you back to Sytner High Wycombe BMW in the future. Kind regards, The Sytner High Wycombe BMW Team
replace of airbag
I am being there for airbag recall, they not only replace the airbag but do the health check for my vehicle as well.
7 settembre 2026
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Risposta di Sytner Group - Sytner High Wycombe BMW
Dear Yijie Zhang, Thank you very much for your kind words. We are delighted to hear that your experience with us during the airbag recall was positive, and that our team was able to carry out the necessary health check on your vehicle as well. Ensuring our customers’ safety and satisfaction is always our top priority. We truly appreciate you taking the time to share your feedback and look forward to welcoming you back to Sytner High Wycombe BMW in the future. Best wishes, The Sytner High Wycombe BMW Team
Selling a car to BMW Sytner High Wycombe…
I recently sold back my BMW series 4 to Sytner High Wycombe from whom I had originally bought the car. James Courtney the Buying Manager gave me a fair price for the car and he handled all aspects of the selling process which went very smoothly in an extremely friendly , professional and efficient manner. I cannot fault my experience.
20 agosto 2026
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Risposta di Sytner Group - Sytner High Wycombe BMW
Dear Mr McClure, Thank you very much for your kind words and for taking the time to share your positive experience with us at Sytner High Wycombe. We are delighted to hear that James Courtney provided a fair price and managed the selling process so professionally and efficiently. Your feedback means a great deal and we are pleased that the entire experience was smooth and friendly. We truly appreciate your continued trust in us and look forward to welcoming you again in the future. Kind regards, Sytner High Wycombe BMW
Risposta di Sytner Group - Sytner High Wycombe BMW
Dear Amanda, Thank you for your kind words regarding our efficient service and helpful staff at Sytner High Wycombe BMW. We are pleased to hear that your experience with us was positive and met your expectations. It is always our aim to provide a friendly and professional environment for all our customers. Your feedback is greatly appreciated, and we hope to welcome you back again in the future. Kind regards, Sytner High Wycombe BMW Team
Chris is best sales representative
Chris is best sales representative I have worked with . He got me an excellent deal. This is my second deal with Chris and I am looking forward to working with him again.
4 settembre 2026
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Risposta di Sytner Group - Sytner High Wycombe BMW
Dear Tauseef, Thank you ever so much for your kind words and continued trust in Chris and the team at Sytner High Wycombe BMW. We are delighted to hear that you are pleased with your experience and the excellent deal you received. It is always a pleasure to assist returning customers like yourself, and we look forward to welcoming you back whenever you are ready for your next vehicle. Your support is truly appreciated. Kind regards, The Sytner High Wycombe BMW Team
Very courteous and efficient service
Very courteous and efficient service. Kept updated throughout and great waiting facilities.
3 settembre 2026
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Risposta di Sytner Group - Sytner High Wycombe BMW
Dear Mr Ali, Thank you very much for your kind words and for taking the time to share your experience with Sytner High Wycombe BMW. We are delighted to hear that you found our service courteous and efficient, and that you appreciated being kept updated throughout. It’s wonderful to know our waiting facilities met your expectations. Your positive feedback is truly valued and motivates us to maintain the high standards our customers deserve. We look forward to welcoming you back in the future. Best wishes, The Sytner High Wycombe BMW Team
Awful dealership
Awful dealership, lies and miss selling of a vehicle i purchased for my parents. Tim bush and his manager Narsim were not honest, emailed me several times acknowledging their mistake and nothing was done. I had to go to a another garage and pay over £400 because they sold me a faulty BMW. Despite promising to re-imburse my reciept - i was completely ignored. obviously the car wasn't checked. Worst experience ive ever had. AVOID this dealership at all costs!
4 agosto 2026
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Risposta di Sytner Group - Sytner High Wycombe BMW
Dear Hesham, we are truly sorry to hear about your disappointing experience with us. We always aim to provide honest and transparent service, and it is regrettable that we fell short in this instance. Your feedback is taken very seriously, and we apologise for any inconvenience caused by the issues with the vehicle and the lack of communication. Please be assured that your comments will be reviewed to help prevent similar situations in the future.
The dealership did their maximum to…
The dealership did their maximum to deliver the new car a week early
The whole process was very efficiently handled
Great service overall
29 agosto 2026
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Risposta di Sytner Group - Sytner High Wycombe BMW
Dear Mr Dowson, thank you very much for your kind words and positive feedback. We’re delighted to hear that you found the entire process efficient and that we were able to deliver your new car ahead of schedule. It’s always our aim to provide excellent service and ensure a smooth experience for our customers. We truly appreciate your support and hope you continue to enjoy your new vehicle. Please don’t hesitate to get in touch if you need any further assistance in the future.
Excellent service.
27 agosto 2026
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Risposta di Sytner Group - Sytner High Wycombe BMW
Dear Fauad, Thank you very much for your kind words and for taking the time to leave such a positive review. We are delighted to hear you received excellent service during your visit to Sytner High Wycombe BMW. It is always a pleasure to know our efforts are appreciated, and your feedback truly means a lot to the entire team. We look forward to welcoming you back in the future and continuing to provide the high standard of service you expect. Kind regards, The Sytner High Wycombe BMW Team
Communication with Navasha
Communication with Navasha, the Service Advisor, was excellent from start to finish. No issues at all.
27 agosto 2026
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Risposta di Sytner Group - Sytner High Wycombe BMW
Dear Vibert, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that communication with Navasha was excellent from start to finish and that you encountered no issues at all. It is always our aim to provide the highest level of service, and your positive feedback truly honours that commitment. We look forward to welcoming you back to Sytner High Wycombe BMW in the future. Kind regards, The Sytner High Wycombe BMW Team
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