Sunshine Holidays Recensioni 

14.145
•
TrustScore 4 su 5

4,2

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Valutata 5 stelle su 5

Well iv not gone on my holiday yet so I cant realy leave a review untill I have been in my holiday. I had my nabour sort it all out for me and my partner as im not good with computers but im sure we... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Great website easy to navigate and find what you’re looking for, great prices and deals which you choose yourself if your not happy with flight times etc. great choice of destinations airports and add... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Our return flight was cancelled and we received no guidance at the airport from anyone from the company and had to arrange accomadation and transfers for the 2 days delay we had. We then tried to get... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

From booking to.going was amazing the transfers going to the hotel was abit stressful. The driver wasn't very good and communication wasnt good at all. And took use 3 hours on the coach instead of 40... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Agenzia viaggi

Informazioni su Sunshine Holidays

Scritti dall'azienda

A note on the COVID-19 pandemic

We hope you are staying safe during this challenging and unforeseen time across the globe. We would firstly like to thank you for your patience and support as we work to respond to the thousands of individual customer queries, booking amendments and refunds.

We would like to note that due to Coronavirus outbreak, we have received a huge volume of contact from customers who are concerned about how their holiday is affected. It may take us longer than usual to respond at the moment, but rest assured we are working hard to reply to every customer query as quickly as we can.

When will I receive my refund?

We're working as quickly as possible to get any money back to those customers who are owed a refund. In many cases, we are waiting for the money for the cost of flights to be refunded by the airline.

Additionally, unlike many other travel companies, Sunshine.co.uk is offering eligible customers a full cash refund alongside the option to move their holiday to a later date.

The ongoing situation with Covid-19 is unprecedented and affecting us all in many different ways. We truly appreciate the patience and support of all of our customers during this challenging time.

Sunshine Holidays

Scritti dall'azienda

The idea behind Sunshine.co.uk was a simple one – if low-cost airlines could exist then so can a low-cost travel agent. Sunshine.co.uk started so we could sell amazing holidays as cheaply as possible, to ensure that no matter what your budget every customer can come to Sunshine.co.uk and find their perfect holiday.
Sunshine.co.uk is a leading UK based low-cost online travel agency that provides a wide variety of hotel and flight options across a multitude of long and short-haul destinations worldwide. Sunshine.co.uk allows customers to build a perfectly customised holiday by giving them access to a wide selection of flights, hotels and transfer options across multiple providers and suppliers.
All Sunshine.co.uk flight-inclusive package holidays are ATOL protected and we offer an honest, reliable and personal service. With hotel deposits for just £1 and the ability to secure your package holiday from just £30pp, there is no better reason to book.
Sunshine.co.uk offer the top quality holidays for families, couple, singles and groups, taking into account the very specific needs of all types of holidaymakers. From luxurious All Inclusive getaways to Self Catering escapes on a budget – no matter what you’re looking for, we’ve got you covered.
We believe that everybody deserves some sunshine.

Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

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4,2

Tutte le recensioni

(14.145)

1279 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great value holidays as always had a…

Great value holidays as always had a small issue which sunshine sorted almost immediately.great feedback deserved as they never fail to provide a great service

27 maggio 2026
Non scritta su invito
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Risposta di Sunshine Holidays

Thanks, Les — glad we sorted the issue quickly and you enjoyed great value. Hope to help with your next holiday 😊

The Team at Sunshine Holidays

Valutata 4 stelle su 5

good choice of resorts and hotels lots…

good choice of resorts and hotels lots if options for board type and flights .
booking process was straight forward
lets just see how smoothly it all goes and if the descriptions and information provided is correct

29 luglio 2026
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Risposta di Sunshine Holidays

Thanks for your kind words! Glad you found plenty of resorts, board options and flights, and that booking was straightforward. We hope everything goes smoothly and the info proves accurate 🙂. The Team at Sunshine Holidays

Valutata 5 stelle su 5

Really easy to use but that’s because…

Really easy to use but that’s because ive been using this sit for years now, rever fails to provide great accomadation, happy days!!!!

29 luglio 2026
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Risposta di Sunshine Holidays

Thanks Clifton — great you've used our site for years and find it easy. Happy days! ☀️
The Team at Sunshine Holidays

Valutata 1 stelle su 5

je rentre d'un sejour sun shine voyag vendu par carrefour hotel el mourradi a mahdia !!! catastrophique !!! a ne pas passer par ce prestataire a eviter absoluement :

deja a l'aeroport de tunis personne pour vous acceuillir represent de l'agence absent !
arrrivè a l'hotel apres plus de 5 heures de voyage ( pas de serviettes de toillette afin de se rafraichir la chambre une catastrophe salle vieux hodeur horrible dans les placards pas de menage SDB encore une catastrophe robineterie habimè toujours pas de de 'resentant on vous laisse seul sans aucun accompagnement :: hotel el mpurradi a mahdia a eviter absoluement !! ne pas alller dans cet hotel eviter ABSOLUEMENT de passer par sunshine voyages de plus il faut savoir que c'est carrefour voyage qui commercialise cette agence!! une honte !

10 luglio 2026
Non scritta su invito
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Risposta di Sunshine Holidays

Hello,

Thank you for sharing your feedback with us. We are truly sorry to hear that your stay at the hotel did not meet your expectations and that you experienced such difficulties, including the absence of support at the airport and issues with your room and housekeeping. We understand how disappointing and frustrating this must have been for you.

As your holiday has now ended, we would encourage you to submit your detailed feedback using the feedback form on our website. This will allow our dedicated team to review your concerns thoroughly and investigate the issues with the hotel supplier.

Please know that we take your comments seriously and are committed to helping resolve this matter. Thank you again for bringing this to our attention.

Kind regards,
On the Beach Team

Valutata 5 stelle su 5

Finding the holiday for my family was…

Finding the holiday for my family was easy, price was very competitive. The whole booking process was simple and didnt take long to complete.

25 luglio 2026
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Risposta di Sunshine Holidays

Thanks Michael — delighted your family's booking was easy and competitively priced. Hope you have a brilliant holiday! 🌞

The Team at Sunshine Holidays

Valutata 1 stelle su 5

Terrible

Terrible, had two hand luggage on the way out for three people, left fine, same two bags on the way back same amount of people charged £150 to get on the plane with the handbags

14 luglio 2026
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Risposta di Sunshine Holidays

Hi, 

Thank you for your review. We’re really sorry to hear something hasn’t gone to plan — and we want to make it right as quickly as possible. You can submit your complaint via Live Chat.  We aim to respond to all complaints within 28 days, however it can take longer if further investigation is required. 

Thanks once more for your honest review. We take all feedback seriously and use it to improve our services. If you’d like to discuss your experience in more detail or need any further assistance, please don’t hesitate to contact our team — we’re here to support you.

Kind Regards
On The Beach

Valutata 5 stelle su 5

Love booking with sunshine there's no…

Love booking with sunshine there's no hassle every detail is very easy to follow even the transfers just booked with them again yo go away October everything done online

28 luglio 2026
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Risposta di Sunshine Holidays

Thanks Carol — brilliant to hear booking and transfers were easy. Glad you’ve booked again for October. Hope you have a fabulous trip 😊

The Team at Sunshine Holidays

Valutata 4 stelle su 5

Booking your holidays

Yes had a good experience using the website, it was a quite straightforward booking process, my only problem was finding one of my flights I had booked outbound on their website, but i resolved the problem eventually, it always good to check the different airlines baggage rules before you fly so you don’t come unstuck on your return journey, looking forward to my holiday in a few months

25 luglio 2026
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Risposta di Sunshine Holidays

Thanks Paul — glad the website was straightforward and you managed to track down that outbound flight. Great tip about checking airline baggage rules to avoid issues on return. We hope you have a lovely holiday in a few months, and when you’re ready to book again we’d be happy to help 😊

The Team at Sunshine Holidays

Valutata 5 stelle su 5

Never had a bad experience with…

Never had a bad experience with sunshine. Might not sometimes be the cheapest but because of the communication and service , it is worth the extra few pounds

27 luglio 2026
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Risposta di Sunshine Holidays

Thanks for your kind words! Glad our communication and service make the extra cost worthwhile. Hope to help with your next trip 😊 Sunshine Holidays team

Valutata 5 stelle su 5

Great!

For the past several years I have purchased all my abroad holidays through either On the Beach or Sunshine. I cant fault them! 8 years ago I encountered an issue with an airline, it was sorted promptly but On the Beach. I won't book my holidays through anyone else.

26 luglio 2026
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Risposta di Sunshine Holidays

Thanks so much, Lauren — we’re thrilled you’ve trusted On the Beach and Sunshine for your holidays over the years. Delighted the airline issue was resolved and that we could play a part. We look forward to helping with many more stress-free breaks 🌞. The Team at Sunshine Holidays

Valutata 5 stelle su 5

Had been looking for a cheeky get away…

Had been looking for a cheeky get away for october and got a really good deal at one of our favourite places in turkey booking was really easy as well. We will update after our holibob

6 luglio 2026
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Risposta di Sunshine Holidays

Thanks Anispraka — brilliant you found a cheeky October deal to Turkey and that booking was easy. Enjoy your holibob; look forward to your update! 😊

The Team at Sunshine Holidays

Valutata 1 stelle su 5

AVOID!!! Received payment, then cancelled booking

After the company cancelled my husband's first payment, they redirected my husband to click on the separated link which was sent through their email. My husband successfully paid through this link, and he got the company's confirmation that he had paid for the booking. However, a few minutes later, his booking was cancelled. We tried to contact the company through the chat bot and phoned them a few times within their working hour, but there has been no reply from the phone, and we have got reply from the chat bot: "Because cancellations made by ourselves, require specialist handling, our Live Chat team isn't able to manage them here. Everything you need to resolve this will be outlined right inside that email." We actually got an email saying: " You're offically going on holiday - woohoo!" with the attachment of the booking cancellation. What a laughter !! Is this what you call 'BOOK WITH CONFIDENCE', Sunshine?

My husband checked his bank account and found that the two same payments were pending, and what he has received is this confusing joke.

We will wait till 7 p.m tomorrow, which will make up 48 hours since the booking in order to file the Credit Card dispute.

Update: Today Sunshine explained that the booking cancellation had been done before the payment had gone through, so they refunded the payment without any retribution for their mistake. Now we have to book our holiday on a more reliable website.

25 luglio 2026
Non scritta su invito
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Risposta di Sunshine Holidays

Thank you for taking the time to leave your review. We're sorry to hear about your experience. 💙
Your booking was cancelled because payment wasn't received by the required deadline. The payment was then made after the booking had already been cancelled, so it could no longer be applied to your booking.
The payment has since been refunded, and this can be collected through your Manage My Booking account. 💳
We're sorry for the disappointment caused and appreciate you taking the time to share your feedback.
💙 The On the Beach Team

Valutata 5 stelle su 5

Lovely holiday place very basic but…

Lovely holiday place very basic but spotlessly clean could not fault it .every think you needed pool etc and on day of travel shower room clean and staff friendly only one thing the transfer from hotel to airport should be made clearer where pick up is from if same place say that we done live in area so not shore where things are and let people now if running late cheers for lovely holiday once more great location

24 luglio 2026
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Risposta di Sunshine Holidays

Thanks Mark — lovely to hear you enjoyed the location, cleanliness and friendly staff, and that the pool and shower met your needs. Thanks also for flagging the transfer pickup point and timings; we’ll pass that on to our local partners so details can be clearer for guests. Hope we can help book your next trip soon 😊

The Team at Sunshine Holidays

Valutata 4 stelle su 5

Overall a good hotel

Overall a good hotel, but tired of same menu everyday. Trip to Cairo was awesome to see the pyramids up close was surreal and bemuse how they were built.

23 luglio 2026
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Risposta di Sunshine Holidays

Thanks Naeem — glad you loved the pyramids in Cairo. Sorry about the menu; we’ll share your feedback with the hotel. Hope to help book your trip 😊

Sunshine Holidays Team

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