My booking ref number is the following : SUN14576740B Since 3 weeks I’m getting emails from you guys saying there has been a major change to my holiday days / times yet nobody is reaching out t... Leggi di più
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Scopri cosa dicono le persone
Excellent customer service from sunshine holidays. The hotel we originally booked on our booking had to be changed due to the hotel being overbooked. Chris H had emailed me about this matter and quick... Leggi di più
Have used sunshine holidays multiple times and I am very satisfied with the service I receive. I like that I can pay my balance up to 1 month before departure. The payment scheme is very easy to acces... Leggi di più
L'azienda ha risposto
Great prices for holidays compared to other sites! Everything went smoothly and Erhan the rep was fantastic, he organised our tours and he was very responsive even when we had contacted him later at n... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su Sunshine Holidays
Scritti dall'azienda
A note on the COVID-19 pandemic
We hope you are staying safe during this challenging and unforeseen time across the globe. We would firstly like to thank you for your patience and support as we work to respond to the thousands of individual customer queries, booking amendments and refunds.
We would like to note that due to Coronavirus outbreak, we have received a huge volume of contact from customers who are concerned about how their holiday is affected. It may take us longer than usual to respond at the moment, but rest assured we are working hard to reply to every customer query as quickly as we can.
When will I receive my refund?
We're working as quickly as possible to get any money back to those customers who are owed a refund. In many cases, we are waiting for the money for the cost of flights to be refunded by the airline.
Additionally, unlike many other travel companies, Sunshine.co.uk is offering eligible customers a full cash refund alongside the option to move their holiday to a later date.
The ongoing situation with Covid-19 is unprecedented and affecting us all in many different ways. We truly appreciate the patience and support of all of our customers during this challenging time.
Sunshine Holidays
Scritti dall'azienda
- The idea behind Sunshine.co.uk was a simple one – if low-cost airlines could exist then so can a low-cost travel agent. Sunshine.co.uk started so we could sell amazing holidays as cheaply as possible, to ensure that no matter what your budget every customer can come to Sunshine.co.uk and find their perfect holiday.
- Sunshine.co.uk is a leading UK based low-cost online travel agency that provides a wide variety of hotel and flight options across a multitude of long and short-haul destinations worldwide. Sunshine.co.uk allows customers to build a perfectly customised holiday by giving them access to a wide selection of flights, hotels and transfer options across multiple providers and suppliers.
- All Sunshine.co.uk flight-inclusive package holidays are ATOL protected and we offer an honest, reliable and personal service. With hotel deposits for just £1 and the ability to secure your package holiday from just £30pp, there is no better reason to book.
- Sunshine.co.uk offer the top quality holidays for families, couple, singles and groups, taking into account the very specific needs of all types of holidaymakers. From luxurious All Inclusive getaways to Self Catering escapes on a budget – no matter what you’re looking for, we’ve got you covered.
- We believe that everybody deserves some sunshine.
Informazioni di contatto
Regno Unito
- www.sunshine.co.uk
4,2
Molto buono
13.677 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Bargain break with no hitches
Easy to navigate searches and tailor to your needs , always the best value
28 aprile 2026
Excellent customer service
Excellent customer service from sunshine holidays. The hotel we originally booked on our booking had to be changed due to the hotel being overbooked. Chris H had emailed me about this matter and quickly rectified it by getting us into another hotel. Thank you
17 aprile 2026
Easy to use and always helpful
28 aprile 2026
Disappointing Budget airline
Cancelled the dearer afternoon flight and shoved us on the cheaper morning flight. Due to booking with an agent, you don’t get the difference back. Tried upgrading seats, but wouldn’t allow me. Don’t accept certain debit cards on board.
Cheap airline that treat you like cattle. You get what you pay for, though not quite this time.
28 aprile 2026
My booking ref number is the following…
My booking ref number is the following : SUN14576740B
Since 3 weeks I’m getting emails from you guys saying there has been a major change to my holiday days / times yet nobody is reaching out to tell me what the actual change is . Trying to get through a human via your website is absolutely impossible.
Today however you managed to contact me to say I need to pay my balance otherwise my holiday will be cancelled. I have made the full payment, yet nobody is reaching out to let me know whether my holiday is going ahead.
Absolutely shocking with no customer care at all. Can someone reach out asap ?? How else to report this company pls ??
28 aprile 2026
Non scritta su invito
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Fabulous benidorm
Hol went as expected 4 benidorm.
We try book wif this company every time..
But try 2 avoid Ryanair... they pain...
17 aprile 2026
Risposta di Sunshine Holidays
Thanks John! So pleased your Benidorm trip went to plan 😎 We really appreciate your loyalty - it's brilliant having you back time and again! We'll definitely keep your airline preferences in mind for future bookings.
The Team at Sunshine Holidays
Stressful time pre holiday
Stressful time pre holiday, received email 14 days prior to leaving saying flight has been cancelled you do not have to do anything we will be back in touch, heard nothing for 12 days, I tried contacting but you can only chat online and could not get answers when / or if we are going on holiday. Could still book seats on same flight through airline so I managed to check in,so we took chance and drove the 150 miles to Edinburgh to find no problems with flight, shocking deal from Sunshine holidays could not contact anyone, cost me £80 more than should have due to last minute car parking and a lot of stress would have been 300 mile round trip for nothing if flights cancelled,
16 aprile 2026
Non scritta su invito
Risposta di Sunshine Holidays
Hello Morrison,
Thank you for taking the time to share your feedback. I’m very sorry to hear about the issues you faced during your holiday — this isn’t the experience we want for any of our customers.
To help us investigate your concerns properly, please submit your complaint using this form:
https://onthebeachuk.zendesk.com/hc/en-gb/requests/new?ticket_form_id=31071760293265
When you do, please provide as much detail as possible, including any photos or videos. This helps our Customer Care team fully understand and address your complaint.
Please note that while we aim to respond quickly, it can take up to 28 days for a full reply, though most cases are resolved sooner.
I’m sorry your holiday didn’t meet expectations, but I hope you’ll consider booking with us again in the future. If you have any questions in the meantime, please don’t hesitate to get in touch.
Kind Regards,
Sunshine
Booked with you last 6 holidays always…
Booked with you last 6 holidays always been good got another we you again in June
27 aprile 2026
Risposta di Sunshine Holidays
Thanks Kim! Six holidays and counting – that's some serious loyalty right there 😎 So chuffed we've consistently hit the mark for you. Roll on June for lucky number seven!
The Team at Sunshine Holidays
Love Sunshine holidays- consistently…
Love Sunshine holidays- consistently cheaper than others
21 aprile 2026
Risposta di Sunshine Holidays
Thanks for your kind words! Great value + brilliant holidays = the perfect combination 😎. We're chuffed that you keep choosing us for your getaways!
The Team at Sunshine Holidays
Risposta di Sunshine Holidays
Thanks for your kind words! No hassle booking = more time for holiday excitement 😎
The Team at Sunshine Holidays
Everything was spot on from
Everything was spot on from
Booking the holiday to updating with the most upto date information. Specially with all that going on around the world..
24 aprile 2026
Risposta di Sunshine Holidays
Thanks Hamza! Keeping you informed every step of the way, especially during uncertain times, is what we're all about 😊. So pleased everything went smoothly from booking through to your trip!
The Team at Sunshine Holidays
Shocking customer service
I booked a holiday through sunshine holidays and have noticed that my outbound flight has been cancelled. I've still to be told by sunshine holidays that this is the case and we fly out in less than 3 weeks. I've tried contacting them, but all I can speak to is a BOT. This was almost a week ago and I have yet to receive any correspondence from them. Absolutely shocking way to treat customers. All I want is my money back and i am getting nowhere!!!
22 aprile 2026
Non scritta su invito
Risposta di Sunshine Holidays
Thank you for your message. We’re very sorry to hear about the concerns you’ve raised regarding your flight and the difficulty you’ve experienced trying to contact us.
We understand how worrying it is to see potential changes to your travel plans so close to departure, especially when you have not yet received direct communication. We also appreciate your frustration with the difficulty in reaching a member of our team.
Please be assured that your booking has been flagged for review and, as part of our process, the team works through flight changes in departure date order as we receive updates from airlines. This ensures that the most urgent travel dates are prioritised.
The team will be in touch directly with you as soon as they have reviewed your booking and confirmed the latest information from the airline, along with any available options.
We’re very sorry again for the stress and uncertainty this situation has caused, and we appreciate your patience while this is being looked into.
Kind regards,
Sunshine
I am extremely disappointed with the…
I am extremely disappointed with the way my refund has been handled by Sunshine. What should have been a straight forward process has dragged on for months with no resolution. My flights and airport were changed, yet despite this, I have been stuck going round and round in circles trying to get my money back.
It is incredibly frustrating that there is no clear way to speak to a real person, only a bot that does not resolve anything! On multiple occasions, I have been told that my refund has been processed, yet it is still not in my bank account!
The lack of communication, accountability and basic customer service is unacceptable. This experience has been stressful and time-consuming. I have had to take time off work hours and days on end trying to contact a human being at this company! I would not recommend this company to anyone based on how poorly this situation has been handled.
Today, yet again I have tried to get through to a human being and still being sent round and round in circles by a bot!
27 aprile 2026
Non scritta su invito
Risposta di Sunshine Holidays
Thank you for taking the time to share your experience. We’re very sorry to hear about the ongoing frustration you’ve faced regarding your refund and the difficulties you’ve had trying to reach support.
We completely understand how upsetting it is when you’re repeatedly told a refund has been processed but it still hasn’t appeared in your account. We also appreciate your comments about our current support channels. While our digital assistant is designed to help with quicker responses, we recognise that it has not met your expectations in resolving your issue or providing the level of reassurance you needed.
Your feedback regarding communication, delays, and the lack of direct access to a member of our team is taken very seriously. This is clearly not the experience we want for our customers, and we are sorry for the time, effort, and stress this situation has caused you—particularly given the repeated attempts you’ve made to resolve it.
We would like to reassure you that your refund query is now being escalated for further investigation. This will include a full review of the payment trace, confirmation of processing dates, and verification with the relevant payment providers to ensure clarity on where the delay has occurred.
Once this review is complete, you will receive a direct update with a clear outcome.
We appreciate your patience while this is being investigated and we are very sorry again for the inconvenience and frustration you’ve experienced.
Kind regards,
On the Beach Customer Support
Hotel destination was brilliant we…
Hotel destination was brilliant we stayed in the falcon hotel Antalya
26 aprile 2026
Risposta di Sunshine Holidays
Thanks Kevin! So pleased you had a brilliant time at the Falcon Hotel in Antalya 😎☀️. Sounds like the perfect getaway!
The Team at Sunshine Holidays
Thanks. All went well.
Thanks. All went well. Some confusion going through passport control on way in.
25 aprile 2026
Risposta di Sunshine Holidays
Thanks Michael! So pleased everything went well overall 😊. Airport passport queues can be a bit unpredictable sometimes, but glad the rest of your trip was smooth sailing!
The Team at Sunshine Holidays
Great service from sunshine holidays …
Great service from sunshine holidays accommodations great clean and friendly going back next year with you well done brilliant 👏
23 aprile 2026
Risposta di Sunshine Holidays
Thanks James! Delighted to hear your accommodation was spot on - clean and friendly is exactly what we aim for 😊. Can't wait to help you plan next year's getaway!
The Team at Sunshine Holidays
The website and user account so is so…
The website and user account so is so easy to use and the flexibility on the payments schedule is brilliant
23 aprile 2026
Risposta di Sunshine Holidays
Thanks Samantha! Easy booking + flexible payments = stress-free holiday planning 😎. So pleased our system made everything smooth for you!
The Team at Sunshine Holidays
Holiday to Italy
Booked my holiday to Italy with no hassle, thankyou Sunshine Holidays ⭐️⭐️⭐️⭐️⭐️
26 aprile 2026
Risposta di Sunshine Holidays
Thanks Dave! Delighted your Italy booking was hassle-free – that's exactly what we aim for 😎🇮🇹. Hope you have the most wonderful time!
The Team at Sunshine Holidays
Have used sunshine holidays multiple…
Have used sunshine holidays multiple times and I am very satisfied with the service I receive. I like that I can pay my balance up to 1 month before departure. The payment scheme is very easy to access, and you can choose a date that suits you. Always been cheaper booking with sunshine than other tour operators. We have no issues with this company. Have used them for almost 5 years, sometimes booking between 2-3 holidays per year. A fantastic company
26 aprile 2026
Risposta di Sunshine Holidays
Thanks for your incredible loyalty over the past 5 years! 2-3 holidays per year sounds like you've truly mastered the art of living well 😎
So pleased our flexible payment options and competitive prices keep working for you. There's nothing better than a customer who keeps coming back because they genuinely love what we do.
Here's to many more years of fantastic holidays together! ✈️
The Team at Sunshine Holidays
The holiday went smoothly
The holiday went smoothly. Everything was as expected. The price was competitive and value for money.
22 aprile 2026
Risposta di Sunshine Holidays
Thanks so much for your lovely review, Sheila! Delighted to hear everything went smoothly and that you found great value for money with us. Smooth holidays + competitive prices = the perfect combination 😊
Hope to help you plan your next getaway soon!
The Team at Sunshine Holidays
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