Shocking customer service. Realised I had booked the wrong year for my mum & dad straight away but because you had been paid in full you couldn't give a shit. I won't be using you again because youre... Leggi di più
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Great website easy to navigate and find what you’re looking for, great prices and deals which you choose yourself if your not happy with flight times etc. great choice of destinations airports and add... Leggi di più
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Easy booking system, had a great time with our group last year so doing it again this year. Different hotel this time. The transfer from Alicante is a bit long compared with transfers I've done in t... Leggi di più
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Booking was easy information provided was understood clearly and the payment options makes paying for a holiday easier....we haven't checked in yet or flew but upto now everything seems too be going s... Leggi di più
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Dettagli dell'azienda
Informazioni su Sunshine Holidays
Scritti dall'azienda
A note on the COVID-19 pandemic
We hope you are staying safe during this challenging and unforeseen time across the globe. We would firstly like to thank you for your patience and support as we work to respond to the thousands of individual customer queries, booking amendments and refunds.
We would like to note that due to Coronavirus outbreak, we have received a huge volume of contact from customers who are concerned about how their holiday is affected. It may take us longer than usual to respond at the moment, but rest assured we are working hard to reply to every customer query as quickly as we can.
When will I receive my refund?
We're working as quickly as possible to get any money back to those customers who are owed a refund. In many cases, we are waiting for the money for the cost of flights to be refunded by the airline.
Additionally, unlike many other travel companies, Sunshine.co.uk is offering eligible customers a full cash refund alongside the option to move their holiday to a later date.
The ongoing situation with Covid-19 is unprecedented and affecting us all in many different ways. We truly appreciate the patience and support of all of our customers during this challenging time.
Sunshine Holidays
Scritti dall'azienda
- The idea behind Sunshine.co.uk was a simple one – if low-cost airlines could exist then so can a low-cost travel agent. Sunshine.co.uk started so we could sell amazing holidays as cheaply as possible, to ensure that no matter what your budget every customer can come to Sunshine.co.uk and find their perfect holiday.
- Sunshine.co.uk is a leading UK based low-cost online travel agency that provides a wide variety of hotel and flight options across a multitude of long and short-haul destinations worldwide. Sunshine.co.uk allows customers to build a perfectly customised holiday by giving them access to a wide selection of flights, hotels and transfer options across multiple providers and suppliers.
- All Sunshine.co.uk flight-inclusive package holidays are ATOL protected and we offer an honest, reliable and personal service. With hotel deposits for just £1 and the ability to secure your package holiday from just £30pp, there is no better reason to book.
- Sunshine.co.uk offer the top quality holidays for families, couple, singles and groups, taking into account the very specific needs of all types of holidaymakers. From luxurious All Inclusive getaways to Self Catering escapes on a budget – no matter what you’re looking for, we’ve got you covered.
- We believe that everybody deserves some sunshine.
Informazioni di contatto
Regno Unito
- www.sunshine.co.uk
4,2
Molto buono
14K recensioni
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Le persone hanno visualizzato anche
Friend’s recommendation- first class…
Friend’s recommendation- first class service so far so good
27 agosto 2026
Risposta di Sunshine Holidays
Thanks Becky — delighted! 😊 The Team at Sunshine Holidays
It was straight forward and easy to book
27 agosto 2026
Risposta di Sunshine Holidays
Thanks Noreen. The Team at Sunshine Holidays ☀️
Very good and easy
29 agosto 2026
Risposta di Sunshine Holidays
Thanks Daniel — glad it was easy! 🙂
The Team at Sunshine Holidays
Good holiday firm just need to put your…
Good holiday firm just need to put your phone lines working again so you can talk to someone instead of chat that isn’t very helpful
26 agosto 2026
Risposta di Sunshine Holidays
Thanks Andrew, glad you enjoyed your holiday. Sorry about our phone lines — we’re working on it. Hope to help again. Team at Sunshine Holidays
This is our 3rd time visiting the hotel…
This is our 3rd time visiting the hotel and we have unfortunately noticed some cut backs across the 4 years.
Nightlife now stops at 11pm instead of 12am, the service is much slower for drinks and the staff do not seem as readily available. There is not enough indoor seating in the evening for evenings - we found ourselves sitting in the patisserie some nights which is not ideal.
The daytime activities are limited to the small pool and leaves the larger pool a little boring, the trams down to the beach used to be 2 and now only 1.
Steps in activity pool need sorting out they are so slippery
28 agosto 2026
Risposta di Sunshine Holidays
Thanks for your feedback — and for choosing the hotel three times over four years. We're sorry to hear about the changes you noticed with the nightlife, slower drink service, limited evening seating, reduced activities and the slippery steps in the activity pool; that does sound frustrating. Your comments are really helpful and we'll share them with the hotel. We hope you'll give us another chance to find you a holiday that better matches your expectations next time 😊
The Team at Sunshine Holidays
Hotels and flights options clearly…
Hotels and flights options clearly presented plus the breakdown of the prices easy to work out, and the booking process straight forward
24 agosto 2026
Risposta di Sunshine Holidays
Thanks Gordon — glad our clear pricing and easy booking helped. Hope we can help again. The Team at Sunshine Holidays
It was so easy to find a holiday to…
It was so easy to find a holiday to suit my needs
27 agosto 2026
Risposta di Sunshine Holidays
Thanks — so glad we could help 🙂 The Team at Sunshine Holidays
This Company is a SCAM.
This Company is a SCAM.
They made several fraudulent claims on my credit card for different amounts that did not relate the to flight booking that I had made.
She kept saying that she would refund the sums taken, but got angry when I said I was reporting her and when challenged, the lady Rebecca (and Eesha)
hung up on me.
She tried to keep me hanging on so that the payments would clear through my credit card.
Beware this company also uses the names:
Holiday 1st
Flightsholiday1st
27 agosto 2026
Non scritta su invito
Risposta di Sunshine Holidays
Hi Mrs O'Donnell
Thank you for reaching out to us. We want to reassure you that our company does not make calls to passengers. All queries are handled through an automated system to ensure efficiency and security.
Regarding payments, we only process these through a secure payment link sent by On the Beach. This method guarantees the safety of your transaction and protects your financial information.
Please be aware that our company does not operate under the names "Holiday 1st" or "Flightsholiday1st." If you have received communications or charges under these names, we advise you to be cautious.
If you have noticed any unauthorised charges or suspicious activity on your credit card, we strongly recommend contacting your bank or card provider immediately to report the issue. To make sure that we are able to assist, please include your on the beach reference number for a prompt response.
We take your concerns seriously and are committed to providing a safe and transparent service.
Thanks, On the beach.
Change in booking: unable to contact
My parents (pensioners) have received information that their hotel is cancelled but no means of contacting a human being with regards to the alternative hotel offered or how to cancel their package holiday due to the terms of their holiday when booked not being honoured.
It is unacceptable that pensioners should have to go through this rigmarole and no person to contact - especially when it states that they have been told that they will lose money should they not confirm the alternative: not information of alternative provided or how to cancel the package holiday without penalty.
Unacceptable!
***
I wanted to update my review. Since posting my initial review, Sunshine holidays has been in contact with my parents via email and have resolved the issue with kindness and compassion.
What was a worrying and stressful situation for them, it has now been resolved.
The systems in place are not person friendly and not suitable for all audiences. That being said, once we started dealing with people the process was a lot smoother.
So, thank you for your rapid response and resolution.
27 agosto 2026
Non scritta su invito
Risposta di Sunshine Holidays
Hi,
Thank you for sharing your concerns with us.
We’re truly sorry to hear about the difficulties your parents have experienced regarding the hotel cancellation and the challenges in reaching a person to discuss their options. We completely understand how stressful and upsetting this must be, especially for pensioners.
Please know that we have a dedicated process to help customers manage hotel cancellations and alternatives. Your parents can use the hotel cancellation request form available in their online account, which provides clear information about alternative options and any applicable fees. We also have a live chat service with a virtual assistant designed to connect customers to the right team as quickly as possible.
We appreciate how important it is to have clear communication and support during such changes, and we are committed to assisting your parents to find the best possible solution. If you or they need further help, please encourage them to reach out to us directly through our official contact channels, and we will do our utmost to support them.
Thank you again for your feedback, and we hope to resolve this matter promptly.
Kind regards,
On the Beach
Risposta di Sunshine Holidays
Hi Sarah,
Thank you for sharing your feedback with us. We understand that a very self-service experience without direct contact with our representatives can feel a bit impersonal, and we appreciate you letting us know how this affected your trip. Please know that we are always working to improve our self-service options to make managing your booking as smooth as possible, while also being here to support you whenever you need assistance. If you have any questions or need help in the future, please don’t hesitate to reach out. We truly value your input and hope to provide an even better experience next time.
Kind regards,
On the Beach Team
Happy Days various holiday offers sites…
Look at various holiday offers sites and
SUNSHINE HOLIDAYS was the best on offer’s 😁
24 agosto 2026
Risposta di Sunshine Holidays
Thanks Steve — brilliant to hear we were the best! 🙂
The Team at Sunshine Holidays
Excellent
Excellent. Excellent service,extremely helpful and extremely polite.
Very professional service and very helpful with arranging our flights.
Nothing was too much trouble, it was an absolute pleasure using sunshine
Thanks so much for your help
24 agosto 2026
Risposta di Sunshine Holidays
Thanks David — we're so pleased the team made arranging your flights easy and polite. It was a pleasure helping you. Hope to book your next sunshine escape soon ☀️ The Team at Sunshine Holidays
Good website took through in stages…
Good website took through in stages easy to understand
19 agosto 2026
Risposta di Sunshine Holidays
Thanks — glad it was easy. Team at Sunshine Holidays
Risposta di Sunshine Holidays
Thanks Victor! Team at Sunshine Holidays
Horrendous company…. AVOID
Booked a holiday through Sunshine in January for September 2026
When booking the holiday the 2 board choices were all inclusive and half board, I chose all inclusive.
So was completely shocked to find that when I checked my paperwork at the weekend, the board is bed and breakfast.
Tried ringing Sunshine it’s online only, you can not speak to a human at all. Live chat was also automated as it was the weekend. Went back to live chat today and waited over an hour to be able to message with someone.
Explained the situation and the operator was adamant I had selected B&B. I asked how that would have been possible when it wasn’t an option and I still had the original link.
I then uploaded screen shots of the price difference between bed and breakfast and all inclusive, indicating that I had like I said paid for all inclusive.
Still the operator refused to amend my booking coming out with all manor of excuses.
I asked to speak to a manager only to be told managers do not deal with customers directly.
Was also quoted almost £2K to be upgraded to all inclusive which I refused as I know that’s what I picked and paid for already and this is their mistake. The operator said we were going round in circles and had other customers that needed help and cut me off!!! Despite me repeatedly saying I was unhappy and my problem was unresolved.
Contacted the hotel directly to be told for them to upgrade us it would be €30 per person per night.
Now going to have to pay the hotel extra for a mistake Sunshine holidays have blatantly made.
I admit I should have checked the paperwork as soon as I booked but given I had carefully been checking the whole way through, didn’t feel the need to.
Never ever again will I use Sunshine holidays and I urge anyone booking with them to be very careful.
Disgusting customer service and an extremely dishonest company.
Cheap holidays but way better to deal with a more reputable company that care about their customers and rectifying mistakes they have clearly made.
24 agosto 2026
Non scritta su invito
Risposta di Sunshine Holidays
Hi Simon,
Thank you for sharing your experience. We understand your frustration and appreciate the time you took to provide detailed feedback.
Our records indicate that the booking was made with the bed and breakfast option selected, as confirmed during your live chat interaction. We strive to provide clear options and accurate information throughout the booking process.
We regret that you feel dissatisfied with our customer service and the resolution offered. Please know that we take all feedback seriously as we continuously work to improve our services.
Thank you for choosing Sunshine Holidays.
Kind regards,
Sunshine Holidays Team
Have been using Sunshine Holidays for a…
Have been using Sunshine Holidays for a few years and it has always been a good positive experience. Great prices, good accomodation and no issues
20 agosto 2026
Risposta di Sunshine Holidays
Thanks Beryl — delighted you've had positive experiences and enjoyed our prices and accommodation. We look forward to your next trip 😊 The Team at Sunshine Holidays
Very easy to book never had any problems
20 agosto 2026
Risposta di Sunshine Holidays
Thanks — so pleased! The Team at Sunshine Holidays
Risposta di Sunshine Holidays
Thanks Patrick — Sunshine Holidays Team
Bellevue aquarius 1star
The rooms were poor. We had cockroaches in the room. My wife had food poisoning from the food. The pool had more tiles missing than were there. It was so rundown.
18 agosto 2026
Risposta di Sunshine Holidays
Hi there,
Thank you for sharing your feedback with us. We’re truly sorry to hear about the issues you experienced during your stay, including the condition of the room, the presence of cockroaches, your wife’s food poisoning, and the state of the pool. We understand how upsetting and disappointing this must have been for you both.
As your holiday has now ended, the best way for us to assist you further is to have you submit your concerns through the feedback form on our website. This allows our dedicated team to review your booking in detail and investigate these serious matters with the hotel and relevant suppliers.
Please know that we take these issues very seriously and appreciate you bringing them to our attention. If you ever experience problems during a future trip, our In-Resort Team is available 24/7 to help resolve issues on the spot.
Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.
Kind regards,
On the Beach Team
Great service through the web site.
Great service through the web site from start to finish. Very easy to use and plenty of choice puts Sunshine above the rest.
18 agosto 2026
Risposta di Sunshine Holidays
Thanks Robert — pleased our website made booking easy and choice stood out. Hope to welcome you again 😊. The Team at Sunshine Holidays
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