Shocking customer service. Realised I had booked the wrong year for my mum & dad straight away but because you had been paid in full you couldn't give a shit. I won't be using you again because youre... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Great website easy to navigate and find what you’re looking for, great prices and deals which you choose yourself if your not happy with flight times etc. great choice of destinations airports and add... Leggi di più
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Easy booking system, had a great time with our group last year so doing it again this year. Different hotel this time. The transfer from Alicante is a bit long compared with transfers I've done in t... Leggi di più
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Booking was easy information provided was understood clearly and the payment options makes paying for a holiday easier....we haven't checked in yet or flew but upto now everything seems too be going s... Leggi di più
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Dettagli dell'azienda
Informazioni su Sunshine Holidays
Scritti dall'azienda
A note on the COVID-19 pandemic
We hope you are staying safe during this challenging and unforeseen time across the globe. We would firstly like to thank you for your patience and support as we work to respond to the thousands of individual customer queries, booking amendments and refunds.
We would like to note that due to Coronavirus outbreak, we have received a huge volume of contact from customers who are concerned about how their holiday is affected. It may take us longer than usual to respond at the moment, but rest assured we are working hard to reply to every customer query as quickly as we can.
When will I receive my refund?
We're working as quickly as possible to get any money back to those customers who are owed a refund. In many cases, we are waiting for the money for the cost of flights to be refunded by the airline.
Additionally, unlike many other travel companies, Sunshine.co.uk is offering eligible customers a full cash refund alongside the option to move their holiday to a later date.
The ongoing situation with Covid-19 is unprecedented and affecting us all in many different ways. We truly appreciate the patience and support of all of our customers during this challenging time.
Sunshine Holidays
Scritti dall'azienda
- The idea behind Sunshine.co.uk was a simple one – if low-cost airlines could exist then so can a low-cost travel agent. Sunshine.co.uk started so we could sell amazing holidays as cheaply as possible, to ensure that no matter what your budget every customer can come to Sunshine.co.uk and find their perfect holiday.
- Sunshine.co.uk is a leading UK based low-cost online travel agency that provides a wide variety of hotel and flight options across a multitude of long and short-haul destinations worldwide. Sunshine.co.uk allows customers to build a perfectly customised holiday by giving them access to a wide selection of flights, hotels and transfer options across multiple providers and suppliers.
- All Sunshine.co.uk flight-inclusive package holidays are ATOL protected and we offer an honest, reliable and personal service. With hotel deposits for just £1 and the ability to secure your package holiday from just £30pp, there is no better reason to book.
- Sunshine.co.uk offer the top quality holidays for families, couple, singles and groups, taking into account the very specific needs of all types of holidaymakers. From luxurious All Inclusive getaways to Self Catering escapes on a budget – no matter what you’re looking for, we’ve got you covered.
- We believe that everybody deserves some sunshine.
Informazioni di contatto
Regno Unito
- www.sunshine.co.uk
4,2
Molto buono
14K recensioni
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Risposta di Sunshine Holidays
Thanks! Sunshine Holidays Team
Fantastic offers on good holidays in…
Fantastic offers on good holidays in good places. Easy booking 3 Rd tome booking with u everytime amazing
20 agosto 2026
Risposta di Sunshine Holidays
Thanks Lisa — thrilled you're back for your 3rd booking! 😊 The Team at Sunshine Holidays
Everything was simple to follow and…
Everything was simple to follow and easy to understand…… great
20 agosto 2026
Risposta di Sunshine Holidays
Thanks — glad it was simple! The Team at Sunshine Holidays ☀️
Never again
First of all, I didn't travel with you as I was mean to, but you cancelled my holiday 6 weeks before I was due to fly, I had to resort to booking separate flights and pay for the hotel separately too, secondly as i was speaking to one of you customer support agents trying to sort it, all I got was attitude and she was rude, when trying to find out why it was cancelled, i just got passed from pillar to post with no real answer,I have travelled with you many of times, however based on my experience and stress you caused me and my family, I will not be travelling with you again.
19 agosto 2026
Risposta di Sunshine Holidays
Hi Michael,
We sincerely apologise for the inconvenience and frustration caused by the cancellation of your holiday six weeks prior to your scheduled departure. We understand the significant disruption this caused to your travel plans, including the need to arrange separate flights and accommodations at your own expense.
Furthermore, we understand that your interactions with our customer support team did not meet your expectations and that you felt you were not provided with clear answers. Please be assured that your feedback is taken very seriously, and we are committed to addressing these issues to improve our service. We have reached out to you for some further information so we can have a look at your booking.
We are truly sorry that this experience has led you to reconsider travelling with us in the future. Should you wish to discuss this matter further or require any additional assistance, please do not hesitate to contact us.
Thanks, On the beach.
Risposta di Sunshine Holidays
Thanks Alan. The Team at Sunshine Holidays
Great communication from Sunshine…
Great communication from Sunshine Holidays throughout the booking process and lead up to the departure date. Competitive prices with choices for dates, flight times and airports. Can spread payments which really helps. Would definitely book with them again.
14 agosto 2026
Risposta di Sunshine Holidays
Thanks for your kind words! We're glad our communication, flexible payments and choice of dates, flight times and airports made booking easy. We'd love to help again on your next trip 😊
The Team at Sunshine Holidays
Risposta di Sunshine Holidays
Thanks Julie. Team Sunshine Holidays
All good but could be better
The booking process was good but confirming the flights with the independent airlines took a little more time than expected. Maybe this processs could be improved to make it simpler. We have used sunshine previously and can honestly say that we have not had a problem with them.
17 agosto 2026
Risposta di Sunshine Holidays
Thanks Barry — glad the booking was good and sorry the independent airline confirmations took longer than expected. We'll share your feedback to help simplify the process. Appreciate your continued trust and hope to help with your next trip 😊
The Team at Sunshine Holidays
Risposta di Sunshine Holidays
Thanks — The Team at Sunshine Holidays 😊
Avoid this hotel
The hotel wasnt up to the 4 star standard. We had to change rooms as the first one we had was dark, the balcony looked into an interior concrete wall and you could only fit 2 people on it at a squeeze (we are a family of 4, 2 adults and 2 late teenagers). We paid for all inclusive but the food was inedible catering more to the Russian and German guests and we are not fussy eaters. We ate there twice the whole 2 weeks and each time we were all ill afterwards so was a total waste of money and ruined the holiday for us as we had to use the money we were planning on spending on excursions on food. The hotel is on 6 floors and the lifts kept breaking down and even when they were working they were always packed so had to take the stairs nearly ever time. The hotel staff were friendly enough but the cleaners were very rude. Avoid this hotel and go somewhere else we won't be making this mistake again
13 agosto 2026
Risposta di Sunshine Holidays
Hi Jon,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your holiday did not meet your expectations and that you experienced several issues with your hotel accommodation, food, and facilities. We understand how disappointing and upsetting this must have been for you and your family, especially as it affected your enjoyment and plans during your trip.
As your holiday has now ended, if you would like us to investigate your concerns further, please submit your feedback using the feedback form.
https://help.onthebeach.co.uk/hc/en-gb/requests/new?ticket_form_id=31071760293265
This will allow our dedicated team to review your booking and raise the issues with the hotel on your behalf.
Thank you again for sharing your experience with us. We appreciate your feedback and are sorry your holiday was not as you had hoped.
Kind regards,
On the Beach Team
Risposta di Sunshine Holidays
Thanks, enjoy! 🌞 The Team at Sunshine Holidays
Easy to book
12 agosto 2026
Risposta di Sunshine Holidays
Thanks for your kind words — glad booking was easy! 🙂
The Team at Sunshine Holidays
Easy to book
Easy to book . I had a slight issue after I had booked it . I quick chat and was signposted
to an avenue that had it all sorted out in 5 mins.
15 agosto 2026
Risposta di Sunshine Holidays
Thanks Claire — delighted the quick chat sorted everything so swiftly. Happy you found booking easy. We’d love to help with your next break 😊
The Team at Sunshine Holidays
I've booked with Sunshine Hoildays a…
I've booked with Sunshine Hoildays a few times now, it's the most easy way to sit on your sofa and scroll through lots of Hoilday choices, with no pressure, to find the perfect Hoilday. Thank you Sunshine 🌞
15 agosto 2026
Risposta di Sunshine Holidays
Thanks so much, Paula — we’re thrilled you enjoy scrolling from the sofa and finding the perfect holiday with no pressure. Looking forward to helping with your next trip 🌞
The Team at Sunshine Holidays
Impossible if you actually need to speak to someone
I have used before with no issue, however when you need to contact them it is impossible. There is only a live chat which is AI driven and will only answer certain questions, none relevant in my case. No email option, no phone-in. I am due a refund and apparently it is ready to collect, however when I log in the booking has totally disappeared and their is not option to collect this. I am totally stuck trying to resolve this as I cannot engage with an actual person. It looks like this will need to be escalated to a complaint.
9 agosto 2026
Non scritta su invito
Risposta di Sunshine Holidays
Hi there,
Thank you for getting in touch and for sharing your feedback. We're sorry to hear you’ve had difficulty reaching us, as we always want getting in touch to feel as seamless as possible.
With it being a busy time, our teams are working hard to assist all customers, and our live chat starts with a virtual assistant designed to help route queries quickly. We completely understand that automated steps can sometimes feel frustrating, especially when your issue is unique.
Looking into your booking details, we want to assure you that your refund is ready to collect. If you are having trouble accessing your booking or collecting your refund online, please try clearing your browser cache or using a different device or browser.
If you continue to experience issues, please submit your concerns through the feedback form on our website so our dedicated team can investigate and assist you further.
Thank you for your patience, and we hope to resolve this for you as soon as possible.
Kind regards,
On the Beach Team
Easy to book and amend if needed
Easy to book and amend if needed. Prices are good with a verity to choose from.
7 agosto 2026
Risposta di Sunshine Holidays
Thanks Dawn — glad booking and amendments were easy. Great choice 😊. The Team at Sunshine Holidays
Best on line holiday company
Best holiday company by far used them for years very helpful and get things done instantly 5star service on every holiday I’ve had thank you sunshine holidays
13 agosto 2026
Risposta di Sunshine Holidays
Thanks David! So pleased you’ve used us for years — delighted our quick, helpful service gives you five-star holidays 😊
The Team at Sunshine Holidays
been using sunshine for around a decade…
been using sunshine for around a decade now always great service simple to book and i'm getting on now so not that tech friendly but even i can book a holiday with sunshine book with confidence
3 maggio 2026
Risposta di Sunshine Holidays
Thanks Martin — we're chuffed you've trusted us for a decade. Delighted our site is easy for you to use. Look forward to helping you book your next holiday soon 🌞
The Team at Sunshine Holidays
Don’t forget the App!
There was no mention of the app when I booked the holiday.
This is a must as everything has to be booked via it.
As we were 2 parties, on same booking, getting into the app was difficult but luckily the live chat option worked well.
On a whole the resort is perfect for those with children, it gets very busy. One bonus is they don’t allow anyone near the pool until 10am so there are no sunbed wars!
The resort is a little dated which is a shame as obviously a lot of money was spent previously. Half the rides at dino land were not in use.
The water park was better in the hotel then the off site one. Additionally there are not many places to sit at the off site water park without having to “buy” a lounger.
Food was what we’d expect from an all inclusive buffet, with something for everyone. We also ate at some of the al a carte restaurants using the set menu which was plentiful.
Overall a lovely holiday and staff were very accommodating
9 agosto 2026
Risposta di Sunshine Holidays
Thanks so much, Nikki — and thanks for the detailed feedback. We’re sorry the app wasn’t mentioned at booking; that’s useful to know and we’ll pass it on to our partners. I’m glad the live chat could help with the two-party access.
Lovely to hear the resort worked well for children (and those 10am pool rules sound like a winner!). Sorry to read some rides were closed and parts felt dated — we appreciate you flagging that. Great to hear the food and a la carte options were plentiful and the staff were accommodating.
We’d love to help plan your next family break whenever you’re ready 😊
The Team at Sunshine Holidays
Sunshine is always a delight to book my…
Sunshine is always a delight to book my holidays ! From beautiful places, to children friendly hotels with lots of entertainment options. We just hope you add more fun locations with aqua parks in Italy so we can visit there. We absolutely enjoyed ourselves.
10 agosto 2026
Risposta di Sunshine Holidays
Thanks Titilope — we’re so pleased you and the children enjoyed the hotels and entertainment. Great idea about more Italian aqua‑park options; we’ll pass that on. Hope to help plan your next splashy holiday soon! ☀️
The Team at Sunshine Holidays
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