Shocking customer service. Realised I had booked the wrong year for my mum & dad straight away but because you had been paid in full you couldn't give a shit. I won't be using you again because youre... Leggi di più
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Great website easy to navigate and find what you’re looking for, great prices and deals which you choose yourself if your not happy with flight times etc. great choice of destinations airports and add... Leggi di più
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Easy booking system, had a great time with our group last year so doing it again this year. Different hotel this time. The transfer from Alicante is a bit long compared with transfers I've done in t... Leggi di più
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Booking was easy information provided was understood clearly and the payment options makes paying for a holiday easier....we haven't checked in yet or flew but upto now everything seems too be going s... Leggi di più
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Dettagli dell'azienda
Informazioni su Sunshine Holidays
Scritti dall'azienda
A note on the COVID-19 pandemic
We hope you are staying safe during this challenging and unforeseen time across the globe. We would firstly like to thank you for your patience and support as we work to respond to the thousands of individual customer queries, booking amendments and refunds.
We would like to note that due to Coronavirus outbreak, we have received a huge volume of contact from customers who are concerned about how their holiday is affected. It may take us longer than usual to respond at the moment, but rest assured we are working hard to reply to every customer query as quickly as we can.
When will I receive my refund?
We're working as quickly as possible to get any money back to those customers who are owed a refund. In many cases, we are waiting for the money for the cost of flights to be refunded by the airline.
Additionally, unlike many other travel companies, Sunshine.co.uk is offering eligible customers a full cash refund alongside the option to move their holiday to a later date.
The ongoing situation with Covid-19 is unprecedented and affecting us all in many different ways. We truly appreciate the patience and support of all of our customers during this challenging time.
Sunshine Holidays
Scritti dall'azienda
- The idea behind Sunshine.co.uk was a simple one – if low-cost airlines could exist then so can a low-cost travel agent. Sunshine.co.uk started so we could sell amazing holidays as cheaply as possible, to ensure that no matter what your budget every customer can come to Sunshine.co.uk and find their perfect holiday.
- Sunshine.co.uk is a leading UK based low-cost online travel agency that provides a wide variety of hotel and flight options across a multitude of long and short-haul destinations worldwide. Sunshine.co.uk allows customers to build a perfectly customised holiday by giving them access to a wide selection of flights, hotels and transfer options across multiple providers and suppliers.
- All Sunshine.co.uk flight-inclusive package holidays are ATOL protected and we offer an honest, reliable and personal service. With hotel deposits for just £1 and the ability to secure your package holiday from just £30pp, there is no better reason to book.
- Sunshine.co.uk offer the top quality holidays for families, couple, singles and groups, taking into account the very specific needs of all types of holidaymakers. From luxurious All Inclusive getaways to Self Catering escapes on a budget – no matter what you’re looking for, we’ve got you covered.
- We believe that everybody deserves some sunshine.
Informazioni di contatto
Regno Unito
- www.sunshine.co.uk
4,2
Molto buono
14K recensioni
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I have now been trying to contact them…
I have now been trying to contact them by telephone for 3 days to add a transfer (which should work up to 7 days before departure- but isn't) - The live chat facility doesn't work and the phone function is appalling - it cuts you off at the drop of a hat - You literally have no phone support or live chat support - Extremely frustrating.
I have now had a response. Telling me what to do again ..... It doesn't work. That is the whole point. And of course no telephone number to speak to anyone.
10 settembre 2026
Non scritta su invito
Risposta di Sunshine Holidays
Hi Nicky,
Thank you for sharing your experience with us. We completely understand how frustrating it must be to try to add a transfer and run into these issues, especially when our phone and live chat support haven't been helpful or responsive. Please accept our apologies for the inconvenience this has caused you.
We want to clarify that currently, the only way to request a transfer is through the method outlined in the instructions you received, as our phone and live chat services are not available for this purpose. We truly appreciate your patience and understanding as we work to improve our communication channels.
Regards,
On the Beach
I have booked a few holidays now with…
I have booked a few holidays now with sunshine holidays and I have never had any problems. Everything i need is there. Never no issues and the prices are excellent.
26 agosto 2026
Risposta di Sunshine Holidays
Thanks Andrew — brilliant to hear you've had several smooth bookings and found our prices great 😊. We look forward to helping with your next holiday. The Team at Sunshine Holidays
Excellent service
9 settembre 2026
Risposta di Sunshine Holidays
Thanks Pete — glad you enjoyed our service 😊. The Team at Sunshine Holidays
This was our second holiday with…
This was our second holiday with sunshine. Booking and information was straightforward, finding the transfer kiosk was easier than last year. The only downside was waiting over an hour for the transfer bus to arrive at the airport, which in turn made us later arriving at the hotel causing us to miss our evening meal, as it did last year
7 settembre 2026
Risposta di Sunshine Holidays
Thanks Joanne — lovely to see you back with us. Glad booking and the kiosk were easier. We're sorry to hear about the long wait for the transfer and missing your evening meal again; we'll share your feedback with our transfer partners so they can look to improve. Hope to welcome you again soon 🙂
The Team at Sunshine Holidays
Risposta di Sunshine Holidays
Thanks Antony — glad booking was easy! 😊
The Team at Sunshine Holidays
Risposta di Sunshine Holidays
Thanks James — brilliant. The Team at Sunshine Holidays
No problems at all with hotel flights…
No problems at all with hotel flights or pick up have booked for a number of years with sunshine never had any problems
5 settembre 2026
Risposta di Sunshine Holidays
Thanks Barry — glad your hotel, flights and pick‑ups ran smoothly. Thanks for booking with us over the years 😊
The Team at Sunshine Holidays
Easy to book
Easy to book, information is clear and have option to pay in instalments
2 settembre 2026
Risposta di Sunshine Holidays
Thanks Maria — glad booking was easy and instalments helped 😊 Team at Sunshine Holidays
Risposta di Sunshine Holidays
Thanks Andis — glad you had a lovely holiday! Hope to help again 🌞
The Team at Sunshine Holidays
They had messaged me straight away…
They had messaged me straight away about flight cancelled on the day I was to fly out so got my money back to re-book the holiday to different day.
4 settembre 2026
Risposta di Sunshine Holidays
Thanks John — glad we sorted your refund and rebook after the flight cancellation. Hope the new date went well; we’d love to help again 😊 The Team at Sunshine Holidays
Logistical nightmare ….
When we arrived at the hotel they had no room for us and allocated us a inferior room in the old section of the hotel
So we couldn’t unpack and relax until they sorted our room out which wasn’t till the afternoon the next day … on the day of our return home our flight was delayed for over 2 hours and we had to change aeroplanes which wasn’t till bad enough but they stood all of us on the tarmac at 4 am for 40 minutes while passengers from the last flight disembarked , then the plane needed cleaning refuelling and restocking before we could get on with our journey home …
Disappointing experience …. Hotel and staff were lovely besides the chaos at the start and end of our holiday
24 agosto 2026
Risposta di Sunshine Holidays
Hi Daniel,
Thank you for taking the time to share your experience regarding the disappointing start to your holiday with being allocated a different room than expected and the extended issues at the end with your flight delay and waiting on the tarmac. We understand how frustrating and upsetting these disruptions must have been, especially when you were looking forward to relaxing.
Please know that we take your feedback seriously. For hotel-related concerns now that your holiday has ended, we encourage you to submit a formal feedback form on our website https://help.onthebeach.co.uk/hc/en-gb/requests/new?ticket_form_id=31071760293265. This allows the relevant team to investigate your experience further with the hotel.
Regarding the flight delay, this is unfortunately managed by the airline, and we recommend contacting them directly for any potential compensation or further information.
Thank you again for sharing your thoughts, and we regret that your holiday did not meet your expectations despite the positive experiences you mentioned with the hotel staff. If there is anything else we can assist with, please do not hesitate to get in touch.
Kind regards,
On the Beach Team
Super easy website to navigate
Super easy website to navigate. Hotel recommendation excellent. Emails excellent and easy to follow. We had a great stay in Tunisia, one the the best family holidays we have been on. A*****
31 agosto 2026
Risposta di Sunshine Holidays
Thanks Stephen — delighted the website and emails were easy and you and the family had a brilliant stay in Tunisia. We’d love to help with your next trip 🌞
Team at Sunshine Holidays
Risposta di Sunshine Holidays
Thanks! The Team at Sunshine Holidays
Connections ran like clockwork.
Connections ran like clockwork.
Pick up etc bang on time, no worry or stress.
Only negative is we had Ryanair flights - cheap but nasty!
3 settembre 2026
Risposta di Sunshine Holidays
Thanks Edward — glad transfers were prompt and stress-free. Sorry about Ryanair; we’ll aim for a smoother option next time 😊
The Team at Sunshine Holidays
My flight got changed with Ryanair .was…
My flight got changed with Ryanair .was supposed to fly 24th February Now flying on the 23rd. My Hotel has not changed still the 24th February. I have tried to contact sunshine holidays numerous times. With no response. Chat online but its just a machine that keeps repeating the same thing.
3 settembre 2026
Non scritta su invito
Risposta di Sunshine Holidays
Hi Mrs Eunicia,
Thank you for sharing your experience. We truly understand how frustrating it is when your flight schedule changes unexpectedly and your hotel booking remains the same, especially with the difficulty you’ve had trying to reach us.
Please be assured that we have received your updated flight reflecting the change to the 23rd of February. We are actively working to find a resolution and will take the necessary actions regarding your booking as soon as possible. We appreciate your patience and understanding while we coordinate with all parties involved to address this issue.
If you have any further questions or concerns in the meantime, please do not hesitate to contact us
Thanks, On the Beach.
My holiday was cancelled and I received…
My holiday was cancelled and I received an email with a refund for the wrong amount and the wrong account. On the email it had my account and another random one that received £127.74 of my money. Everything is automated so you can't speak to anyone so when it progresses I either lose the whole account or £127.74.
2 settembre 2026
Non scritta su invito
Risposta di Sunshine Holidays
Hi Isobel,
Thank you for sharing your feedback with us.
We completely understand your concern regarding the refund amount and the account details shown in the email, particularly the £127.74 payment you were concerned about. We appreciate how worrying this must have been, especially given the circumstances surrounding your cancelled holiday.
We can see that you have since been in contact with our Customer Care team and have been assisted regarding your concerns. We hope the information and reassurance provided have helped to clarify the situation and put your mind at ease.
We appreciate your patience as the refund is processed. If you continue to have concerns or the issue remains unresolved when the refund completes, please contact our support team through the official channels provided on our website for further verification and assistance.
Thank you for your understanding.
On the Beach.
Allocated incorrect room on booking
To be fair, we have used OTB (and Sunshine which is part of OTB) for several years (6 times in the last 4 years) without major issues. Unfortunately, our recent experience will mean that we won’t be using them again.
Upon booking our room, we selected a more expensive room option - a one bedroom apartment with balcony - rather than the basic apartment option. I know that this was the option that we selected as it took us over our budget - but I was prepared to go along with it to avoid earache from my wife (we’d previously stopped at the same hotel in a basic room so wanted something a little better).
Long story short, we received the basic apartment. We spotted this in the booking paperwork before leaving and raised it with OTB/Sunshine at that point. However, they refused to acknowledge any error on their part - we also provided a screenshot of the room options presented to us at the time of our booking.
It wasn’t a massive additional cost (only £90 extra) but it’s the principle. We paid for something we didn’t receive - and they either won’t acknowledge their mistake or don’t believe us. I raised a complaint but it got us nowhere… They have lost a loyal customer- we won’t be using them again I’m afraid, As a family of 5, I would have thought they would keen to have kept us.
19 agosto 2026
Non scritta su invito
Risposta di Sunshine Holidays
Hi there,
Thank you very much for sharing your experience and for being a loyal customer over the years. We’re sorry to hear that your recent holiday did not meet expectations, especially regarding the room you received and the handling of your complaint. We understand how disappointing this must have been given that you had chosen a higher category room to have a better experience.
We can see that your concerns had already been escalated, and we regret that you remain dissatisfied with the resolution provided. Your feedback is important to us, and we will ensure it is reviewed carefully to help improve the service we deliver.
Thank you again for taking the time to provide your review.
Kind regards,
On the Beach Team
Was easy to book the holiday and…
Was easy to book the holiday and confirmation was quick
2 settembre 2026
Risposta di Sunshine Holidays
Thanks — pleased it was easy. The Team at Sunshine Holidays
Risposta di Sunshine Holidays
Thanks for your kind words! Hope to help again soon 😊 The Team at Sunshine Holidays
Best holiday site ever
Used sunshine for mang years, highly recommend them!! Affordable and reliable never any issues 👌
28 agosto 2026
Risposta di Sunshine Holidays
Thanks for kind words! Glad we're reliable and affordable 👌 The Team at Sunshine Holidays
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