Everything went well. Delivery on time...& free. The youtube video is helpful too. Attractive price & seems good quality (it's not installed yet) so I have no hesitation in recommending Sterling. Tha... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Great service especially from Helen Walsh .. a few item missing from my RoofLite window, but Helen sorted it issue out super fast and efficiently, a call made on the Wednesday afternoon and the missin... Leggi di più
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Bought some roof windows from this company, but my client changed their mind the next on the type of window they wanted! because they had sent them out they charge me 25% of the original cost to send... Leggi di più
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Absolutely fantastic experience - we had exhausted all options with both our own builders (and a second building firm we tried just on the off chance!) trying to source a tile that we wanted with no l... Leggi di più
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Dettagli dell'azienda
- Fornitore di finestre
- Fornitore di attrezzature per l'edilizia
- Fornitore di finestre in PVC
- Negozio di articoli per il rinnovamento della casa
- Negozio di forniture per tetti e coperture
- Negozio di porte
Scritti dall'azienda
Here at Sterlingbuild we specialise in daylighting homes through the supply of high-quality fenestration products and glazing systems. Now part of the JJ Roofing Supplies Group we continue to be committed to providing first class service along with the ease and convenance of being able to purchase through our network of nine branches throughout the South East. With the largest stock of roof windows and roofing materials we're confident we can supply your next project to anywhere in the UK. With a strong focus on home extensions and loft conversions, we are the largest independent retailer of roof windows in the UK and one of the country's largest VELUX stockists. Among the thousands of roof windows, rooflights and doors we sell, you’ll find industry leading brands such as Korniche, VELUX, RoofLITE+, FAKRO, Keylite, and many more. We cater for both pitched and flat roof new build and refurbishment projects by supplying all the necessary pieces you'll need to satisfy your home improvement needs, from flashing and blinds to bifold doors. To discuss any existing order please feel free to contact our award-winning customer support team at cs@sterlingbuild.co.uk or to place a new order, please contact us at sales@sterlingbuild.co.uk You can also place an order or chat with our team at www.sterlingbuild.co.uk Thank you for your preference!
Order With Confidence
Scritti dall'azienda
- At Sterlingbuild we are committed to delivering the best customer service we can and providing as much value possible.
RoofLITE+ | Budget Friendly Without Compromising On Quality
Shop now from only £198!
RoofLITE+ pitched roof windows combine high quality design with a price suitable for most budgets.
Informazioni di contatto
Unit 6a Riverside Industrial Estate, London Colney, Hertfordshire. , AL2 1DT, Hertfordshire, Regno Unito
- 0208 830 7000
- cs@sterlingbuild.co.uk
- www.sterlingbuild.co.uk
4,3
Eccellente
484 recensioni
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Very postive experience
Good selection to choose from
Reasonable price
Kept me informed of order process.
Delivered ahead of schedule
19 gennaio 2026
Risposta di Sterlingbuild
Dear Nigel,
Thank you for your review!
We're delighted to hear of your experience, and look forward to serving you again soon.
Totally efficient .
16 gennaio 2026
Risposta di Sterlingbuild
Dear Andrew,
Thank you for taking the time to share your feedback. We're glad you had a great experience, and look forward to serving you again in future!
Good product very fast delivery
14 gennaio 2026
Risposta di Sterlingbuild
Dear Kevin,
Thank you for taking the time to share your feedback. We're very glad you had a great experience, and look forward to serving you again in future!
Great customer service
Great customer service! Helpful, responsive, and made the whole process easy. Highly recommend.
13 gennaio 2026
Risposta di Sterlingbuild
Dear Kay,
Thank you for taking the time to share your feedback. We're very glad you had a great experience, and look forward to serving you again in future!
Poor delivery service...box ripped…
Poor delivery service...box ripped open...flashing bent...and left in the rain at my neighbours. Box fell apart!
5 gennaio 2026
Risposta di Sterlingbuild
Dear Patrick,
We’re very sorry to hear about this experience. This is certainly not the level of service we expect for our customers. We have contacted you directly to discuss the issue and work toward a suitable resolution. Thank you for bringing this to our attention.
Great service and product knowledge…
Great service and product knowledge explaining technical points on purchasing Velux products. Swift, helpful and friendly support from Jamie F. Highly recommend this company on service and price.
12 gennaio 2026
Non scritta su invito
Risposta di Sterlingbuild
Dear Richard,
Thank you for taking the time to review us!
We are delighted that your experience was satisfactory, and we look forward to serving you again!
An excellent 5 star experience from…
An excellent 5 star experience from Helen. Updated delivery details on the dot and promt and polite on the phone. I wouldn’t hesitate to use Sterlingbuild in the future. Thanks
9 gennaio 2026
Non scritta su invito
Risposta di Sterlingbuild
Dear John,
Thank you for taking the time to review us!
We are overjoyed to hear that of your experience with us and we look forward to serving you again!
I placed my order
I placed my order
It was delivered in good time over Christmas
No damage
So very pleased
22 dicembre 2025
Risposta di Sterlingbuild
Dear Tony,
Thank you for taking the time to review us!
We are delighted that your experience was satisfactory, and we look forward to serving you again!
Excellent communication and kept…
Excellent communication and kept informed by Elena when my delivery would happen.
14 dicembre 2025
Risposta di Sterlingbuild
Dear Karl,
Thank you for taking the time to review us!
We are delighted that your experience was satisfactory, and we look forward to serving you again!
Estimated delivery 1-2 days more like weeks
They are saying estimated delivery 1-2 working days and it transpired that they sold me a window which they didn't have in stock. Sending you false track delivery details. Really disappointed.
I am sorry I haven't noticed that the essentials part has a different delivery schedule. Today (17th ) the DX delivered collar, insulation and flashing. No window yet. I will see if it comes tomorrow.
8 dicembre 2025
Risposta di Sterlingbuild
Dear Mr Zoppa,
Thank you for taking the time to review us.
You placed an order for 1 window, 1 flashing, and 2 insulation collars on 08.12.2025 at 8.03pm.
The order was processed on 09.12 at 2:55pm - less than 24h after order placing, as per our SLA.
We had both the window and flashing in stock, but had to order the collars from Fakro. The order for the insulation collars was sent to FAKRO on 09.12.2025 at 3:01pm. Both insulation collars are shown on a lead time of 5-7 working days, which meant the window and flashing would then be aggregated and sent through together, as we are unable to separate despatches due to a single delivery fee being charged.
You contacted our customer service on Monday (5th working day) and as a good will gesture our team has despatched the order on a premium AM delivery for Wednesday 17.12.2025, 7th working day and within SLAs.
Furthermore, as stated on the website, all delivery times given are estimates, subject to delays and rescheduling based on stock or courier issues.
If you wish to further discuss this issue, please contact us directly on cs@sterlingbuild.co.uk
The goods were delivered quickly.
25 novembre 2025
Risposta di Sterlingbuild
Dear Phillip,
Thank you for your lovely review.
We appreciate the time you took to evaluate us, and we look forward to serving you again in the future.
Fakro skylight just sent in a cardboard box
I gave up after multiple attempts at deliveries of this model of window arrived with the attached flashing bent and the joints in it coming apart. Sterlingbuild were very helpful and did their best throughout, trying 2 replacement deliveries in addition to the first one, but each arrived with the window damaged inside the box. The problem is caused by their supplier Fakro as these windows are sent out by them just loose in a cardboard box, no protection or restraint inside whatsoever, so unless the box is always kept flat (risking the glass) inevitably all the weight of the window falls onto the flashing which buckles and the pressed folds come apart where bent.
Completely mad to send a window by courier without any protection. The flashing comes attached, not as a kit, and the flashing materials are poor quality and design considering it’s for a window exposed on a roof.
24 novembre 2025
Risposta di Sterlingbuild
Dear Mr Elvy,
Thank you for this review.
We attempted to replace this item twice after this was posted, and we were unable to have it delivered intact. We have therefore refunded your order.
We apologise for the inconvenience, and trust that your experience with our Customer Service team was positive.
Knowledgeable staff and quick delivery
Knowledgeable staff and quick delivery
1 ottobre 2025
Non scritta su invito
Risposta di Sterlingbuild
Dear KN,
Thank you for taking the time to review us!
We are delighted that your experience was satisfactory, and we look forward to serving you again!
Excellent service from Helen
went over and beyond to deal with my request.
22 ottobre 2025
Non scritta su invito
Risposta di Sterlingbuild
Dear Andy,
Thank you for taking the time to review us!
We are delighted that your experience was satisfactory, and we look forward to serving you again!
Fantastic price for what we were after…
Fantastic price for what we were after and quick delivery. Helen Walsh’s customer service was fantastic. We were going away and I needed the product to be delivered before we left, she managed the process, kept me updated throughout and was very quick with responses, giving me great peace of mind. Highly recommend!
13 novembre 2025
Non scritta su invito
Risposta di Sterlingbuild
Dear Rhian,
Thank you for taking the time to review us!
We are delighted that your experience was satisfactory, and we look forward to serving you again!
Bought some roof tiles from JJ roofing…
Bought some roof tiles from JJ roofing they were cheaper and the customer service was excellent. Previously bought some from Selco which were much more expensive and over 100 were broken when they arrived.
The delivery person from JJ roofing carefully put the tiles down and none were broken. Much better service.
15 ottobre 2025
Risposta di Sterlingbuild
Dear Jamal,
Thank you for taking the time to review us!
We are delighted that your experience was satisfactory, and we look forward to serving you again!
I would like to update my review and add that Helen Walsh of sterling building supplies did a amazing job in sorting out my problem with DHLUK, also in get my order resent with a new courier.
Once my supplier were aware of the problem that I was having with the delivery company not keeping me updated with the delivery of my goods, their representative took control of the problem and got it sorted with a new delivery date and constant updates as to the situation,
23 ottobre 2025
Risposta di Sterlingbuild
Dear Graham,
Thank you for taking the time to review us!
We are delighted that your experience was satisfactory, and we look forward to serving you again!
Risposta di Sterlingbuild
Dear James,
Thank you for taking the time to review us!
We are delighted that your experience was satisfactory, and we look forward to serving you again!
Jamie did a great job sorting out…
Jamie did a great job sorting out exactly what I needed, at a great price, and even arranging an urgent top up order. Kept me well informed at every step of the order, always available to answer queries.
9 settembre 2025
Non scritta su invito
Risposta di Sterlingbuild
Dear Andrew,
Thank you for taking the time to review us!
We are delighted that your experience was satisfactory, and we look forward to serving you again!
Purchasing slates and other items via Jamie Fenech
Dealing with Jamie Fenech was a pleasure. He gave me a good fair price. Arranged everything I needed to collect my slates and other goods and was most helpful.
18 agosto 2025
Non scritta su invito
Risposta di Sterlingbuild
Dear John,
Thank you for taking the time to review us!
Jamie is a true asset, and we are delighted that your experience was positive and supportive with him!
We look forward to serving you again!
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