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Valutata 1 stelle su 5

I recently purchased Soley fruit jekry from Costco. The box said 10 mango raspberry and 6 mango blueberry. 16 total... well I received 12 mango blueberry in the box. Kind of a little annoyed as th... Leggi di più

Valutata 1 stelle su 5

Despite claiming to produce perfect fit they didn't - ludicrously too large in places. Also send in wrong materials / not as agreed. Have lost track of how many poorly fitting shoes they have sent. T... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

My 17 year old daughter was born with bilateral clubfeet, and as such she has two different size feet that are also unusually formed, and very small for her age (she would normally wear a child's size... Leggi di più

Valutata 1 stelle su 5

If you look back to 11th October 2023 you’ll see my one star review of Solely Original. I’m sorry to say, one year later my wife is still yet to have a decent pair of shoes that fit her! Having sen... Leggi di più

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Dettagli dell'azienda

  1. Shopping e moda

Informazioni fornite da varie fonti esterne

Technology has finally cracked the secret to comfy heels with these custom-made shoes. It all starts with a 3D scan of your foot. Solely Original uses high-tech digital software to create perfectly fitting shoes.


Informazioni di contatto

2,8

Nella media

TrustScore 3 su 5

55 recensioni

5 stelle
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3 stelle
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Non ha risposto alle recensioni negative ricevute

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

I recently purchased Soley fruit jekry…

I recently purchased Soley fruit jekry from Costco. The box said 10 mango raspberry and 6 mango blueberry.
16 total... well I received 12 mango blueberry in the box.
Kind of a little annoyed as they are not cheap when you are trying to cleaner ingredients for your children. Not sure I'd purchase again since I didn't get what box label and they shorted me 4 bars.

19 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

Misshaped feet, Solely saves they day

I have extremely wide feet and therefore it’s very troublesome for me to find well fitting and nice looking shoes. I’ve used their bespoke service for 4 pairs now and I’m very satisfied. It may get some tries to get everything right with the first pair but since their customer service is friendly and helpful this isn’t and issue, and very normal for a bespoke service. High priced you may say but I’d say that you get what you pay for. I’m a very satisfied returning costumer and don’t know what I would do without them.

15 giugno 2025
Non scritta su invito
Valutata 3 stelle su 5

Solely Original offers a unique bespoke…

Solely Original offers a unique bespoke shoe service with some positives and a few drawbacks. Their custom-fit options can be life-changing for those with hard-to-fit feet, providing tailored shoes that meet specific needs. Customer service is generally helpful and responsive, ensuring adjustments are made when needed. However, issues like faulty materials for casting and additional charges for replacements can dampen the experience. Overall, the craftsmanship is good, but there’s room for improvement in some aspects of their service. 3/5.

3 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

Excellent shoes and wonderful team

After a little back and forth to understand my needs and some initial issue with measurements, I visited their office and had a very enthusiastic chat with them. Leaving that day, I felt very excited for my shoes to arrive.

Due to a change in circumstances I needed the heels quicker than planned and the ladies delivered. I love the look, the feel, the fact they match my images almost perfectly, I requested some changes to the image, I can't wait to try these heels with the full outfit and at the theatre.

5 febbraio 2025
Non scritta su invito
Valutata 1 stelle su 5

Solely UNORIGINAL. Do not buy.

I did BOTH the remote fitting and sent in casts of my feet AND flew to London and spent an afternoon in their shop getting measured to assure fit for two pairs of boots. They did NOT have a "scanner" (I've used them before when fitted for ski boots). They just took pictures with an IPAD and claimed it was good enough. The first sets of boots arrived unwearable. I am a US 7.5 extra wide. These boots (both pairs) were somewhere around a size 9. And too narrow. And the knee high boots were not only too loose, they were unevenly loose (left to right). I sent them back after going through a huge number of emails, sending photographs, etc over and over. I ordered these boots 11 months ago to wear on my 25th Anniversary cruise.. which departs in 6 days.
The new knee high boots arrived last night. I can't zip them. They are not custom. I don't think anything they do is specifically custom. They slap together premade parts in a Chinese factory with an appalling lack of attention to detail. These are very narrow .. just like off the shelf boots are narrow in the shaft. I have wide calves. They had the audacity to claim that they "used my measurements". There's simply no way.
We are asking for a refund at this point - the whole purpose of having these boots was for the trip. I am skeptical of getting it based on other reviews. But even with boots I couldn't zip, they asked "what other fitting details can you give us." I can't give any. I can't walk in the boots.
The Chinese order material was in the bottom of the box. Regrettably, I don't read Chinese.
All I can say is stay away. False advervising, overpromise, underdeliver. I gave them almost a year to make this right before posting a negative review.

2 gennaio 2024
Non scritta su invito
Valutata 1 stelle su 5

Christmas 2022 gift and still have £360 pair of shoes that don’t fit!

If you look back to 11th October 2023 you’ll see my one star review of Solely Original. I’m sorry to say, one year later my wife is still yet to have a decent pair of shoes that fit her!
Having sent them back once for adjustment they came back feeling as though nothing has been done to them. Having gone through the lengthy process of documenting the bad fitting process again and sending the details in July we are still yet to be offered any resolution to this. I really would have thought a negative review would have received reasonable attention so to turn a one star review into a more positive experience.
Now looking at how to get our money back!
AVOID!!

11 ottobre 2024
Non scritta su invito
Logo di Solely Original

Risposta di Solely Original

Hi Lee,

Thank you for sharing your feedback with us. We genuinely regret the inconvenience you've experienced and understand your frustration with the delays, especially given how important it is to us that your wife's shoes fit perfectly. In our previous email from August, we explained the delays were due to unforeseen flooding in our factory, which disrupted our operations. Unfortunately, these circumstances were beyond our control.

Based on the initial feedback of the tightness in the toebox, we made a minor adjustment; however, we understand the fit was still not ideal. Please know we are fully committed to resolving this for you and have been closely monitoring the situation, following up since June to address your concerns thoroughly.

We’re pleased to inform you that the additional adjustments have now been completed, and the shoes will be dispatched shortly. We are confident this pair will meet your expectations. Your satisfaction is very important to us, and we are committed to making this experience a positive one.

Kind regards,
Solely Original Team

Valutata 5 stelle su 5

Beautiful shoe clips

I ordered some beautiful shoe clips! I’ve had many compliments on them. They completely change the look of my shoes, where I’ve been asked if my shoes were new!

1 luglio 2023
Non scritta su invito
Valutata 1 stelle su 5

Terrible service

Terrible service. My wife has a bunion so many high heels are quite narrow. We travelled to their premises to ensure feet were properly measured. That was a waste of time. The shoes were over a size too large. Eventually, over three returns later, they fitted, sort of. But they looked awful. They were clumpy and looked terrible. We paid extra for express service but in the end, it took months. Eventually, we gave up as we were not getting anywhere.

1 marzo 2023
Non scritta su invito
Logo di Solely Original

Risposta di Solely Original

Hi Keith, we’re sorry to hear our service didn’t live up to your expectations! Having checked your record we could see the reason you felt the initial pair being too large was because the shoes were made with slightly too much width to accommodate your wife’s large bunion so with the 5inch heel height her feet were sliding into the toe box and leaving a gap at the back. Bespoke shoemaking is a very complicated process and every millimetre difference makes a big impact on our feet and that’s why alternations are indeed an industry norm in order to achieve the final perfect fit :) we’re glad to hear the shoes fit now after we adjusted the width, however, we’re sorry to hear you think the shoes are clumpy, may I ask where is it clumpy on the shoes please? This is something we could have helped to resolve if you got in touch with our customer service. Customer satisfaction is paramount to us and it is our brand mission as a social enterprise to deliver comfortable and stylish shoes to everyone who needs us, we would really appreciate your understanding and patience while our team is working hard at the background to make the perfect shoes happen :) Don’t hesitate to get in touch if we could be further assistance!

Valutata 5 stelle su 5

Life changing - first ever pair of heels my daughter could wear!

My 17 year old daughter was born with bilateral clubfeet, and as such she has two different size feet that are also unusually formed, and very small for her age (she would normally wear a child's size 2 and 3). Finding any shoe is always difficult, but finding heels was impossible. Solely Original made her the first and only pair of heels that fit her perfectly. Finding SO was life changing for us. Thank you!

19 aprile 2023
Non scritta su invito
Valutata 5 stelle su 5

I bought 2 shoe buckles from this…

I bought 2 shoe buckles from this terrific company. One is very sparkly and looks just like the Manolo buckles. The other is a little more simple and just dresses up any shoe. I get compliments every time I wear the shoes. I actually put them onto real Manolo shoes that I own and I saved a fortune. My friends saw my buckles and bought them too! Love them!

19 gennaio 2023
Non scritta su invito
Valutata 5 stelle su 5

First class service crafting beautiful perfect fit shoes

Shoe Angels precision fit (easy to follow instructions for a cast of your feet) have excelled again for me with my recent purchase of the Carmen cut out sandals with the 4 inch heels. They are so comfortable to wear and I love the colour and styling. Just perfect!
I have 6 pairs of shoes from the Angels, all highly crafted, the favourites in my shoe wardrobe. I have returned a few for adjustment with no fuss or bother to the Angel team working with me over an email to understand my needs for the perfect fit. The shoes were adjusted and returned to me promptly.
Highly recommended for those seeking the best out of a shoe tailored made for your feet with wonderful friendly service and lovely selection of shoes and styles to choose from.

10 gennaio 2023
Non scritta su invito
Valutata 5 stelle su 5

Wedding shoes

I wanted to design my own wedding shoes for my wedding day which is next year. I also struggle to find shoes that fit my feet. I opted for the made to measure option. (It’s more expensive, however if you struggle finding shoes that fit this is well worth it!)
I found the whole experience very straight forward and easy to communicate with the company.
I shared an image of the design I liked and they were able to replicate it. They managed to design my shoes exactly how is imagined. They are very comfortable with extra padding inside. I can’t wait to wear them on my wedding day and many more events after. Thank you very much for helping me design shoes that fit my small feet!

28 novembre 2022
Non scritta su invito
Valutata 4 stelle su 5

Comfortable fit

I was at the Spirit of Christmas show and was looking for stylish but comfortable boots as I have wide feet. I designed a classic style , had the fit process and then some weeks later they were delivered. I am very happy and now looking to purchase another pair as I know they fit and can be worn all day.

4 novembre 2021
Non scritta su invito
Valutata 5 stelle su 5

Everything I've ever wanted in a shoe.

I love the shoes, The padding! The insole support! The quiet soles when I walk! Everything I've ever wanted in a shoe. I paid for the extra custom option, and they didn't get it right first time, but they did remake the shoes as promised. and now i'm getting ready to order more.

25 settembre 2022
Non scritta su invito
Valutata 5 stelle su 5

Les plus beaux souliers de ma vie

J’ai commandé les plus magnifique sandales de ma vie. Ils sont si confortable et de qualité. J’ai de très petits pieds et j’ai toujours eu beaucoup de difficultés à trouver des chaussures à talon haut de ma pointure. Quand j’ai reçu mes sandales j’ai littéralement pleuré de joie. Merci encore ❤️😍🥹

23 luglio 2022
Non scritta su invito

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