Showcasecinemas Recensioni 

Went to showcase cinema deluxe in Bristol today to see the new star wars film I had booked 3 tickets but only needed 1 as others been taken ill,so asked for 2 to be refunded only to find out showcase cinemas do not do refunds but I was issued to green tickets that apparently do not have an end date, so if I wanted to go to a showcase cinema again to see a movie or two I could however if this experience is anything to go by then I can’t see myself going to another.
I ordered food which the staff member found it hard to understand what I was asking for so this took 3-4 attempts the popcorn I ordered was tasteless the hot dog was over heated I say this because it was broken when given to me and when I bit into it is burnt the inside of my mouth the containers supplied were not up to the task no tray or container was offered to make it easier to Get to the screen With my food order the server did not smile.
The guy that eventually came to check my ticket after the person he was talking to motioned that I was there walked over and tore the stub off as if to say I really can’t be bothered he could see I was struggling with what I had and and when I dropped something said nothing and offered no assistance I had to ask where the bin was and pick up what was dropped and struggle over to the bin and not drop anything else.

The only reason I have given a one star was for the film and seat everything else was very poor customer service

I had a problem with a ticket and never received a reply from an enquiry sent to their support team.

Appalling Front of House. I went to book cinema tickets for myself and my daughter. We both have CEA cards for non-visible conditions, I asked for the tickets and handed my CEA card to the person. They looked at me and said so 'so you need a ticket and a carer ticket' he looked at me and sniggered. I felt embarrassed as it was busy. I looked at him as he handed me the tickets with a disapproving look and said it was not a carer, but a veteran's assistant. Outrageous and not the first time, I was once told I did not look disabled as I did not have a wheelchair. Get a grip with your staff.

I usually go to the Paisley or Glasgow branch. Went to the Glasgow one today which has been refurbished with new comfy seats and named as Showcase de lux.

Great cinemas highly recommend always use when I can.

Their website really needs some work - frequent "Error
There is an error with the transaction - please try again" messages and "Error. Oops there was a problem loading the page. Please try again." messages in both Chrome & Safari. Makes for a very time consuming booking process - I was on the point of telephoning to book but they charge you 13p a minute to book on the 'phone, which seems cheeky when their online systems are so flaky you can't use them.

Movie Theatre was clean and the reclining seats was a nice touch.
Customer service is appalling and I will never go there again.
Rude teenage girls serving me and my daughter our snacks and the women cashier was as miserable as they come.
The biggest joke is you can’t even make a complaint on the Showcase Cinema, web site.

It’s awfull. I bought hot dog and an ice blast to watch my movie and when I came home I’ve been vomiting all day I got food poising from there and I’m just so horrified

ON MONDAY 26/08 MY PARTNER AND I DECIDED TO SEE ANGEL HAS FALLEN AT LINWOOD SHOWCASE AND USE £5 OFFER ON TICKETS. SUITABLY FED AND WATERED TO AVOID BUYING OVERPRICED REFRESHMENTS I APPROACHED THE TICKET DESK AND FOOLISHLY AGREED TO TAKE UPGRADED SEATS. PRICE INCREASED FROM £10 TO £18 FOR TWO SENIORS, BEWARE BEWARE OF UPGRADES FOR SQUEAKY RECLINER PLASTIC SEATS

Reading Branch!! I love the new renovations, always very nice and clean and staff are friendly. In my opinion this is a great cinema, good value and venue.

Beckton showcase. Great local cinema, always go on a week day so it's never really busy but always clean. Staff could be happier but apart from that what can u ask for.

LINWOOD showcase cinema being blind it's hard enough to enjoy myself at a cinema but to book tickets and want to see Lion King I decided to take my children with my carer. Before the film started a steward came and checked our tickets and we explained that the two ladies just behind us where not only shouting about how they didn't pay but also using their mobiles and Videoing it. I paid £51 for tickets and contacted the cinema to tell them this and get other tickets to enjoy another film. And their excuses are shocking. Firstly we didn't tell the staff....Yes we did.....the other excuses have been that this happens....well why then do showcase employ stewards ....I am about to email the CEO department which anyone can do under ceoaddress.com it's a great tool and would suggest complaint or compliment message the CEO because Nicola AND Craig from the customer services do not care!!!! DO NOT GIVE THEM YOUR money.

Visited Leicester with my disabled child staff helpful many thanks

On top of extortionate pricing (which you kind of expect) they charged us a few pounds for calling ahead to check ticket availability - their number is premium rate and not included in free minutes with your mobile provider. Shocking.

Booked online tickets for autism screening for myself,husband and child went through booking process to be told when I got to the cinema that I had booked the wrong ones and missed the autism screening.
Wouldn’t provide a refund.
Plus the only do the one showing for autism children/adults at 10am on the second Sunday of every month
Shame really

Appalling the one in blue water, my daughter n her friends went there to watch Annabelle cause they brought the wrong tickets. They’re wasnt allowed in cause they didn’t have I’d. They took £9.25 of my girls and when they asked for a refund just because they brought wrong tickets they said no and got very rude to them even the manager. Very immature act the girls weren’t able to eat and went home starving cause they literally scam them. I would sue them if I could be bothered never going there again. Cineworld and odean way much better

Used the one in Reading. Was very clean and a nice cinema (food was expensive but to be expected).

The cinema apparently has WIFI, asked the lady in the cafe area if had WiFi apparently doesn’t.

It’s showcase cinema Teesside park and apparently the managers don’t speak to you they stand their like lemons

Went to Leics. The toilets were absolutely disgusting with broken sinks and no soap. No intention of returning.

Need to spend some money updating the cinema you are falling behind the competition