Would prefer some decent notice of arrival time. To get a text message at 06:40 on the day of delivery is no good. I get that this might suit the delivery team but it is not customer focused.
The delivery team themselves were very courteous, amenable and efficient.

Everything was excellent from the very beginning. Great customer service in store with helping to choose my sofa and colour scheme. Staff were very knowledgeable and helpful throughout.

Delivery men were were also excellent and friendly.

Overall I am very happy with my purchase and the experience of shopping with Poltronsofa.

Very professional and courteous.

Knowledgeable staff answered all questions that I asked that allowed me to make my decision to purchase,hopefully all goes well with delivery.

Brian the salesman was excellent, good knowledge of the products and easy to like, good customer service

nice young lady helped us through the whole procedure which went very smoothe

Very friendly but marked my floor which was disappointing

I found Barry too be very friendly and knowledgeable, felt like a VIP, thank you

The suite was exactly what I wanted in the colour I wanted Delivery was on time and I was updated right up till arrival The boys that delivered it were very helpful and placed it right where I wanted it Can’t complain about anything Would definitely recommend this company very professional from start to finish

Very nice showroom with a lovely smell ,great selection of suites and very pleasant staff who don’t overcrowd you and give you time to look . Barry who we dealt with was knowledgeable and professional a very good experience all round.

The delivery men were extremely rushed and ended up leaving some of the packaging in the front garden that they had taken off the chair before taking it into the house. It was out of sight and I didn't know about it until a neighbour pointed it out.

Unfortunately there are also marks of some sort on the leather on the side of the backrest which was pointed out to the delivery men who did try to clean it off without success. I have reported it to the company.

The shop staff were helpful in showing me how to inform the company of the damage, which I have done via email.

I did have another chair delivered a few weeks earlier and would give that delivery 5 stars.

Excellent service. Extremely helpful. Would definately recommend

The staff were very friendly and polite when I went into the shop and when I ordered my suite

Upon entering the store at Kirkcaldy Retail Park, I was given the right amount of space to look around freely until I found a sofa bed I liked. Brian took the time to demonstrate its features without adding unwanted pressure for me to decide if it was to my liking. He was very accommodating during my whole experience and shared a few laughs too. I am very comfortable with my purchase and felt assured I had made the right decision. He’s a very nice person and is very good at what he does. Other staff that were around were friendly and helpful too. From a happy customer, Rhona Murray.

Tracey was great! Absolutely knew her stuff & made you feel very relaxed & that she wasn’t just after a sale! 10/10. She deserves a raise!

Very helpful explained everything about the suite would recommend it staff was very nice and cheerful

Staff were very attentive & explained construction of furniture & how it all worked etc

The staff are very friendly and polite the one that delt with me Tracey was her name lovely Lady

Furniture delivered ahead of schedule and delivery men were very professional and efficient in delivery, assembly and positioning of the furniture.