poltronesofà - Kirkcaldy Recensioni 

1587
TrustScore 4.5 su 5

4,6

Unit 9 Fife Central Retail Park, Chapel Park, KY2 6QL Kirkcaldy, Fife,, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

The member of staff, "Big Brian", was very patient, helpful and knowledgeable. He understood my requirements, showed me a range of furniture to try and answered my questions. It was a hassle free expe... Leggi di più

Valutata 1 stelle su 5

Only recieved part of order communication was just lies and you just believe what people ate telling you . Then when you get annoyed they make out your wrong no customer relations very matter of rea... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Whole process was good, received regular updates and tracking info, crew called when a few minutes away. Suite was unpacked, assembled and tested within an hour, guys were mindful of the flooring and... Leggi di più

Valutata 5 stelle su 5

Tracking delivery helped immensely. Delivery was good, given that the guys has to negotiate getting our sofas through our front door which was tight, but they succeeded.😀


Dettagli dell'azienda

  1. Negozio di mobili

Informazioni su poltronesofà - Kirkcaldy

Scritti dall'azienda

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Scritti dall'azienda


Informazioni di contatto

  • Unit 9 Fife Central Retail Park, Chapel Park, KY2 6QL, Kirkcaldy, Fife,, Regno Unito

  • 01592 806806

4,6

Eccellente

TrustScore 4.5 su 5

2K recensioni

5 stelle
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4,6

Tutte le recensioni

(1587)

17.727 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

New sofas

From the point of sale to delivery was seamless, Tracey in Kirkcaldy was friendly and knowledgeable making our choice easier.Had to rearrange delivery which was easy and customer service operator changed no problem. The delivery drivers were on time put the sofas in place and were friendly and courteous.
Happy with sofas , all well so far.

3 luglio 2026
Valutata 5 stelle su 5

Delivery of chairs

Our chairs were delivered between the time it was stated. Kept us up to date about timings. Set our chairs up and gave us all the important information. Friendly and polite guys

3 luglio 2026
Valutata 5 stelle su 5

Great experience all round

Great experience in the shop, explained everything we needed to know. Deliver was a week earlier that first advised so we were vet happy. Delivery guys were friendly and gave good information on our sofa.

28 giugno 2026
Valutata 4 stelle su 5

Took along time to get sofa

Took along time to get sofa

24 giugno 2026
Logo di poltronesofà - Kirkcaldy

Risposta di poltronesofà - Kirkcaldy

Ciao Susan,

I hope you are well and thank you for taking the time to leave us your review.

I can see that your furniture was delivered within the estimated date shown on your order document however I am very sorry if this was a little later than you may have hoped for.

Thank you for your order with us and we hope that you are happy with your sofa.

Many thanks.
Lynsey - Poltronesofa at ScS
Social Media Team

Valutata 5 stelle su 5

Great experience

Great experience - showroom was immaculate and smelled really good (Like you would expect a leather sofa showroom to smell lol), sales people were present but not overbearing and in your face (Barrie)-gave us a brief explanation of ticket colours and process, we were then left alone to look around without any pressures to purchase. When it did come time to purchase all options were explained clearly and fully (There was still no pressure to purchase and were told we could come back at anytime to complete the purchase should we still wish to have a think about it) Barrie was fantastic. Decent price as well which is always a bonus

23 giugno 2026
Valutata 5 stelle su 5

I am extremely happy with my sofa

I am extremely happy with my sofa , love it , it's really comfy, and support's all in the correct place, the men that delivered my sofa , 2 of them were very professional in there job , the other seemed like he didn't care at all , his dress scene was not of some one who goes into people home , old baggy shorts and an old t shirt which was not the proper fit , sorry but that's how my experience was

23 giugno 2026
Valutata 3 stelle su 5

Great guys but poor communication

Would prefer some decent notice of arrival time. To get a text message at 06:40 on the day of delivery is no good. I get that this might suit the delivery team but it is not customer focused.
The delivery team themselves were very courteous, amenable and efficient.

23 giugno 2026
Logo di poltronesofà - Kirkcaldy

Risposta di poltronesofà - Kirkcaldy

Ciao Andrew,

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry to see that you were disappointed around the communication regarding your delivery.
Our deliveries run from 7am until 7pm which is why some messages may go our earlier.

We appreciate your feedback and I will ensure that your comments are passed on to our Distribution Centre, to help us improve our customer experience moving forward.
I am sorry for any inconvenienced caused.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

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