Only recieved part of order communication was just lies and you just believe what people ate telling you . Then when you get annoyed they make out your wrong no customer relations very matter of rea... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeUnit 9 Fife Central Retail Park, Chapel Park, KY2 6QL Kirkcaldy, Fife,, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Tracking delivery helped immensely. Delivery was good, given that the guys has to negotiate getting our sofas through our front door which was tight, but they succeeded.😀
Whole process was good, received regular updates and tracking info, crew called when a few minutes away. Suite was unpacked, assembled and tested within an hour, guys were mindful of the flooring and... Leggi di più
The product range at your KIrkcaldy store was excellent. The salesman called Barry was very knowledgeable and friendly. The whole order process was smooth and thorough to ensure we were happy with our... Leggi di più
Dettagli dell'azienda
Informazioni su poltronesofà - Kirkcaldy
Scritti dall'azienda
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Scritti dall'azienda
Informazioni di contatto
Unit 9 Fife Central Retail Park, Chapel Park, KY2 6QL, Kirkcaldy, Fife,, Regno Unito
- 01592 806806
4,6
Eccellente
2K recensioni
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Le persone hanno visualizzato anche
Tracking delivery helped immensely
Tracking delivery helped immensely. Delivery was good, given that the guys has to negotiate getting our sofas through our front door which was tight, but they succeeded.😀
19 agosto 2026
Communication was great during…
Communication was great during delivery. Very professional and freindly at all times. Thank you to the delivery guys
23 agosto 2026
The lady was really helpful and was…
The lady was really helpful and was really nice the service was 100%
19 agosto 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Brian was extremely helpful and patient…
Brian was extremely helpful and patient when we were deciding on two different colours for our suite.
My only point for improving the experience would be that our final colour choices were not actually on the poltronesofà system so we received an invoice with the wrong selections and a promise the correct invoice will follow. This felt very uncomfortable. But Brian forwarded a note to me which explained what he had sent to purchasing which was correct 👍
5 agosto 2026
Risposta di poltronesofà - Kirkcaldy
Good Afternoon Mr Wardop,
I hope you are well and thank you for your 4* review.
I am pleased to see that overall you had a positive experience and its great that you found Brian to be helpful and patient. We understand that it can be a big decision and you sometimes need time to think things over.
I am very sorry if you felt uncomfortable at any time and the incorrect selection was shown on your invoice initially. Please accept my apologies for this and I will ensure that your feedback is received by the relevant teams.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
The product range at your KIrkcaldy…
The product range at your KIrkcaldy store was excellent. The salesman called Barry was very knowledgeable and friendly. The whole order process was smooth and thorough to ensure we were happy with our selections of chairs and sofa.
13 agosto 2026
Tracey was an excellent help
Tracey was an excellent help. So kind, patient and explained every little detail about the suit. She is a credit to the store.
8 agosto 2026
Excellent service
The purchase process was smooth, they delivered in time before the set delivery day. The delivery guys did their job perfectly, and above all the Sofa's are incredibly amazing. Welldone guys👏
9 agosto 2026
Barrie in Kirckaldy retail park was so…
Barrie in Kirckaldy retail park was so helpful. He talked us through and explained everything to us .We made a purchase. Thank you Barry.
6 agosto 2026
Staff very friendly
Staff very friendly, helpful and knowledgeable. Gave me time to explore and time to explain.
29 luglio 2026
Not trust worthy once they have your money they dont careOnly recieved part of order…
Only recieved part of order communication was just lies and you just believe what people ate telling you . Then when you get annoyed they make out your wrong no customer relations very matter of read your terms and conditions . Dreadful
17 aprile 2026
Risposta di poltronesofà - Kirkcaldy
Good Afternoon Stewart,
Thank you for taking your time to share your feedback. We’re sorry to hear that your experience has left you feeling disappointed and frustrated.
We understand how important clear communication and reliable updates are, especially when you are waiting for your order to be completed. We’re sorry that you feel the information provided did not meet your expectations and that you did not feel supported when raising your concerns.
Kind Regards,
Lauren - Poltronesofà at ScS
Social Media Team
Great storeThe member of staff was called Tracy…
The member of staff was called Tracy she welcomed us in the store showed and explained a few items I would b interested in was very friendly
1 agosto 2026
We had Barry who helped us choose the…
We had Barry who helped us choose the right sofa and fabric.
He was a delightful person very helpful and nice and chatty which was lovely .
I just hope that I have at long last chosen the right sofa love had so many in the last few years that because this one has pocket springs instead of foam I am hoping for pure comfort. Regards. Diana Checkley-Mills
1 agosto 2026
All aspects were very good from the…
All aspects were very good from the shop staff to the delivery guys
31 luglio 2026
Great customer service
29 luglio 2026
Very good all round. Delivery service was excellent
Delivery service was excellent. Sales staff were extremely helpful. Delivery dates weren’t all that accurate.
31 luglio 2026
Risposta di poltronesofà - Kirkcaldy
Good Afternoon Mrs Grimshaw,
Thank you for taking the time to leave us a review.
We're delighted to hear that you received excellent service from our delivery team and that our Sales Advisors were helpful throughout your experience.
We appreciate your feedback regarding the delivery dates provided. While we always aim to keep our customers updated, delivery timescales can sometimes be affected by factors outside of our control. We understand the importance of clear communication and appreciate your patience.
Thank you again for your feedback, and we hope you enjoy your new furniture for many years to come.
Kind regards,
Lauren – Poltronesofà at ScS
Social Media Team
Sofas are very comfortable
Sofas are very comfortable! The delivery came at the time allocated.The delivery men were very careful and tidy in getting the sofas into my property.
After assembly they explained in a friendly and engaging manner how everything worked!
31 luglio 2026
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