Red Rock Estate & Property Management Recensioni 

Prompt email reply with all information I needed

Excellent service. I found Vicki at Red Rock Estate and Property Management extremely efficient, knowledgeable and helpful. Vicki has been prompt to answer any queries that were raised and she proved to be a great asset whilst we were working on a project in one of the blocks she manages.

I first called the contact number and Rracy received the call. As English is not my native language and I am 75 years old, I was deeply impressed by Tracy's patience. She understood my concern quickly and check and follow up immediately. That saves me to call a second time. We'll done, Tracy.

RR is always very efficient to deal with across all enquiries, whether that's invoicing or important communication regarding the property. The process is super straightforward! :)

I recently had a very positive interaction with Megan, who helped me stay on top of a due invoice through just a couple of quick emails - which is another example of how smooth the property management is 👏

27th April 2026 - To 28/07/26 - despite repeated requests, full bank statements for the period of Red Rock’s management have still not been provided, and there remains no clear visibility of funds held on behalf of the management company.

Red Rock’s senior management has engaged directly in responding to this review and related correspondence.

In my experience, these interactions have been challenging and, at times, have felt disproportionate in tone and approach.
As a non-resident managing agent, there appears to be a lack of understanding of the impact this has had on those living within the development.

I wouldn't have engaged with them as a Managing Agent if I'd known then what I know now.

I have been dealing with Red Rock Estate & Property Management Ltd since November 2023 in my capacity as a director of a resident management company.

My experience has been characterised by ongoing difficulties in obtaining clear, complete, and evidenced information in relation to both operational and financial matters.

Repeated requests for:
• service charge accounts and supporting records
• contractor information and documentation
• clarity on works instructed and the basis for those instructions
• bank statements relating to the management company’s funds

have either not been responded to in full, or responses have been partial and lacking supporting evidence.

To date, despite multiple requests, I have not been provided with a complete set of bank statements for the period of Red Rock’s management, which has prevented proper financial oversight.

In addition, late payment charges have been applied in circumstances where the basis for those charges has not been clearly evidenced or aligned with the lease provisions when queried.

In particular, issues have arisen where:
• works have been undertaken without clear Board approval;
• supporting documentation (including job sheets, invoices and specifications) has not been provided when requested; and
• there has been no clear audit trail linking costs incurred to properly authorised decisions.

Communication has also been inconsistent. Responses can be delayed, incomplete, or fail to address the specific points raised, which makes it difficult to resolve issues or progress matters effectively.

As a result, it has not been possible to obtain the level of transparency and accountability that would reasonably be expected in the management of a residential development.

Given the lack of resolution over an extended period, the matters are now being referred to the First-tier Tribunal (Property Chamber) for formal determination.

This review reflects my direct experience over time and the current position.

1 star is generous, but it is the lowest rating available. The experience has been prolonged, unnecessarily difficult, and extremely time-consuming to manage.

Update 17/04/2026 7.20pm

Further to Red Rock’s response, I would clarify that the issue is not a “difference in director views” but a lack of basic financial transparency.

To date, Red Rock has not provided:
• any full service charge accounts;
• any bank statements;
• any clear reconciliation of funds;
• any confirmed reserve position.

In addition, a significant sum of approximately £47,000 was transferred from the previous managing agent on handover. No accounting has been provided to show how those funds have been held, allocated, or applied since.

Service charge monies are held on trust for leaseholders. It is therefore reasonable to expect a clear audit trail showing:
• opening balances,
• income collected,
• expenditure, and
• current funds held.

This has not been provided despite repeated requests.

The concerns raised are therefore about accountability and transparency, not internal governance.

These matters are now being progressed through formal channels

Update 17/04/26 8.45pm

It’s incredibly odd to be discussing this publicly but here we are. This is Red Rock folks…

Red Rock’s response does not address the core issue.

The concern is not about “governance” or differing director views — it is about basic financial transparency.

To date, the following have not been provided despite repeated requests:
• any full service charge accounts;
• any bank statements;
• any clear reconciliation of funds;
• any confirmed reserve position.

In addition, approximately £48,000 was transferred from the previous managing agent on handover, and no accounting has been provided to show how those funds have been held or applied.

If full financial records are maintained, as stated, then there should be no difficulty in providing:
• opening balances,
• income and expenditure, and
• current funds held.

This has not been done.

This is why the matter is being progressed formally.

Excellent service by Jane Messenger & Ania Staniszewska from Red Rock Estate & Property Management, 2 day turn around from making payment for our sales management pack to receiving it. Prompt replies to queries, definitely helps with speeding up the sale process of our home here in Aveley Village RM15. Thank you. Regards, Robin

Stacy Head was great, she helped resolve my payment issues and was very helpful!

Easy to contact the correct department.
My request was actioned swiftly and I was notified to confirm.

The most useless money grabbing company I have ever dealt with. In every aspect they have mismanaged our building. Big time fraudsters. Don’t listen to the positive reviews.

I had the most professional and efficient service from Beverley and her colleague following my call.
Thank you both

Avoid any building that is being "managed" by RR. Communication has been non-existent—emails are routinely ignored, and the staff seem to be on 'permanent leave.'

Most concerning is their demand for annual payments upfront, despite quarterly payments being the long-standing agreement. They have even admitted to having 'cash flow problems,' which makes their demand for more money upfront feel like a desperate grab rather than professional management. They are now applying late fees to us because we refuse to hand over a year's worth of money to a company that is clearly struggling.

We have repeatedly asked for the building accounts to see where our service charges are going, as the building itself is not being maintained. They refuse to show us anything. It feels like they are hiding the figures because they’ve been 'caught out.' If you are a freeholder or a resident, stay far away from this company."

Tracey Povey was swift to provide information that I needed and was considerate when dealing with my enquiry.

As a leaseholder in a property "managed" by Red Rock, the experience has been utterly abysmal from beginning to end. Budget for Service Charges seem to be more or less fabricated with little consistency year to year, except for the fact that they always go up, and there is a general lack of accountability for the management of the finances of the people pay for their services. There are many services that are hugely overpriced within the budget, with little evidence that the results are justified. When queried we get very little in terms of accountability or understanding.

Communication is atrocious, and rare. Our property manager (Kyle) has never been available when we've called in, and takes several emails and many weeks to get a simple response. When those responses are finally supplied they tend to ignore half the queries, and are often contradictory. Building-wide communication of important notices are almost never sent out, with residents more likely to get important information through the grapevine than from Red Rock themselves.

Demands for payment are always sent at late notice on a Friday afternoon/evening, or before annual leave, with again no communication about important recent changes to how the service charge can be paid (i.e. we've gone from monthly to quarterly to six monthly in the last year without any notice or communication until queried). The timing of this causes confusion & panic, and no response can be provided to urgent queries due to the calculated timing of the release.

Finally, Red Rock also adds harsh late payment fees to demands not met within their timescale, meanwhile Red Rock equally fails to meet every timeline and deadline put upon them by the residents. Complaints are brushed off without proper investigation and updates are rarely given.

If you are looking for a property manager that will improve the circumstances of your residents through careful budgeting and prompt, clear communication, then I'd wholeheartedly recommend that you avoid Red Rock.

Tracey Povey is a delight to speak with, very friendly, professional, polite and efficient. Thank you Tracey and Red Rick

They have been with us for 6 months. Terrible service. Getting charged for unknown amounts and it’s impossible to get an explanation. Same extract situation with everyone else in the building. Won’t recommend AT ALL.

Tracey was incredibly helpful and could not have been a better ambassador for the company. Thank you!!!

Beverley Brand answered our e mail queries with outstanding speed and clarity really impressed thank you - David

On the occasions I have contacted RR they have always been as helpful as they could be.

Jackie Redmill

Tracey has been very supportive to me over times I have had to contact her. She is very professional, happy and quick to resolve issues for me.