Red Rock Estate & Property Management Recensioni 

Answered my query politely and efficiently.

My recent email visit to Red Roack Admin was great. Tracey hanlded my IT issues promptly; she follwed up on all she promised.

Great service. Sorted my account setup with ease. Friendly and polite.

Red Rock took over the management of the bread factory Millers Hill Ramsgate, full of promises.
Money was paid to them, no work was carried out, their contract was terminated early they are refusing to pay back any money that they owe to the leaseholders.
Please avoid using these as a management company or moving to a place they manage.

Massive thank you to Stacy Head, she was incredibly helpful, professional, kind and extremely understanding when dealing with my issue. I’m very grateful for her assistance, it’s clear she takes pride in her role and genuinely cares about helping clients.

Stacy Head was very helpful and professional. She quickly understood my issue and provided an effective solution. The whole process was smooth, and her communication was clear throughout. I’m very satisfied with the support I received.
Thank you Stacy, thank you Red Rock.

We have dealt with various managing agents in different properties over the years, and Red Rock is one of the best we've known. Charlotte Luck has been our main contact at Red Rock-- she's very knowledgable, always responsive, and genuinely cares about the leaseholders. Ours is a rather challenging mixed development, not yet completed, and with numerous flaws left by the owner and builders ... so Charlotte had a lot of emergency repairs and improvements to deal with, which she always handled promptly and professionally. The freeholder has sadly just changed to a new agent, and we'll really miss Red Rock!

Our issue was sorted out very quickly with the help of the purchase ledger team

Tracey replied promptly and solved my problem.
Thank you.

I have been dealing with Ania and Jane from the Legal Department, and it has been nothing short of a pleasure! Especially Ania was super helpful and greatly assisted me in responding to a further requisition issued by the Land Registry. She was extremely responsive, reassuring and resolved an issue which would have taken weeks within a very short period of time. It was a pleasure working with you both and I hope our paths cross again in the future!

Tracey was extremely helpful in setting up my online account with Red Rock Property Management. She was very prompt, responsive, and made the whole process quick and easy. Really appreciate her support and efficient communication. Great service overall!

My first time dealing with Red Rock Property Management after switching from a different property management company, and I couldn't recommend them enough.
I have reached out to them to confirm payments and details of a charge that was made previously. Tracey P. made the experience seamless and delightful. Such a great experience in working with her and the company itself.
Keep it up, guys! :)

Quick response to query, thank you.

It was just a very useful telephone discussion with a very friendly, helpful, efficient lady who was able to deal with what we needed to quickly and easily. So thank you to Stacy.

Stacy Head was very understanding and helpful in sorting out the service charge payments for next year. Thank you.

Stacy Head is always professional and swift with any queries i have. Dealing with them is easy and non stressful.

Tracey Povey was very helpful in addressing my questions in a very helpful and timely manor. Thank you!

Tracy was very helpful when l rang to pay my annual maintenance fee. She guided me through the process of paying by bank transfer. Thank you very much for your help.

It was my first time dealing with Red Rock Property management and I had Tracey to look after me.

She was very helpful and gave me the information I needed when I called their number.

Few days later, she remembered to send me what I was asking for as soon as it was available.

so far, excellent service!!

Spoke to Stacey! Very helpful and understand, made things very easy and solved the issue very quickly!