Red Rock Estate & Property Management Recensioni 

361
TrustScore 4.5 su 5

4,6

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Valutata 5 stelle su 5

Stacy Head has been managing my account for many years and is always helpful and super fast to respond, she helps to provide any documents I need and offers really good customer service. It’s nice to... Leggi di più

Valutata 5 stelle su 5

I have always found Stacy Head helpful, approachable and friendly. She is efficient and fast in helping me and putting my mind at ease. Very valuable member of the Red Rock team.

Valutata 5 stelle su 5

My experience with Red Rock has been positive. In particular, as I deal with the finance people, it is Stacy and Chloe that stand out as highly professional and knowledgeable. Their attitude is also t... Leggi di più

Valutata 5 stelle su 5

For the last 18 years rrpm has provided an exceptional service to my property and still is. I would always highly recommend them.

Dettagli dell'azienda

  1. Azienda per la gestione delle proprietà immobiliari

Scritti dall'azienda

Red Rock Estate & Property Management is a market leader offering a comprehensive estate and property management service to both the residential and commercial leasehold and freehold sector across London and the South East since 2009


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

361 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 69% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,6

Tutte le recensioni

(361)

113 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Stacy Head has been managing my account…

Stacy Head has been managing my account for many years and is always helpful and super fast to respond, she helps to provide any documents I need and offers really good customer service. It’s nice to have a personal service and be able to reach out directly. Thanks Stacy!

27 agosto 2026
Non scritta su invito
Valutata 5 stelle su 5

A very satisfactory exoerience!

The very quick and helpful response we have received from two members of staff (Ania Staniszewska and Jane Messenger) plus their very friendly and professional way of dealing with us as clients has meant that we have been able to resolve our issue without any difficulty, and fir that we are very grateful to them and to the company.

19 agosto 2026
Non scritta su invito
Valutata 5 stelle su 5

My experience with Red Rock has been…

My experience with Red Rock has been positive. In particular, as I deal with the finance people, it is Stacy and Chloe that stand out as highly professional and knowledgeable. Their attitude is also top, they follow up and finish the tasks well, including being open to different solutions if that is what is called for.

11 agosto 2026
Non scritta su invito
Valutata 1 stelle su 5

Pathetic. Unprofessional

Absolutely shocking that some people have given 5 stars! I honestly doubt the genuineness.
RRPM has been 'managers' for almost a year now. The building has not been cleaned for months now. The main entrance door is left broken for weeks (and sometimes months) without repair. The intercom system is not working for months now. There's water leak in the basement car park, months and years now. And its absolutely unprofessional the way communication is handled (if at all) at RRPM. It takes weeks, sometimes months to receive a reply regarding issues raised with evidences. If this is called property 'management' then I don't know what will be 'mismanagement'!

1 agosto 2026
Non scritta su invito
Logo di Red Rock Estate & Property Management

Risposta di Red Rock Estate & Property Management

Thank you for your feedback.

We are sorry to read your comments and are concerned by the issues raised. We appreciate that there are a number of historic defects at the building which require attention, and we understand residents’ frustration where issues have been outstanding for some time.

Red Rock has been working through inherited matters alongside current maintenance requirements. Some items require landlord approval, contractor attendance, access arrangements, funding decisions or further investigation before permanent repairs can be completed. That said, we fully accept that residents should be kept updated clearly and regularly.

Please contact us directly with your flat number and the specific issues you have reported, including any previous reference numbers, so we can review the communication history and provide a proper update on each matter.

Where repairs are already in progress, we will confirm the current status and next steps. Where any matter has not progressed as it should, we will address it.

Red Rock Estate & Property Management Ltd

Valutata 5 stelle su 5

Great customer service and prompt…

Great customer service and prompt answer to my query.
Beverley Barnard was very quick and efficient in answering my query and had no issues in sign posting me to the right department.

12 agosto 2026
Non scritta su invito
Valutata 1 stelle su 5

Been a disaster

We have had this company in our building for a year now. Total incompetence and neglect on every level. Serious issues with the accounts they sent out. Major fire and safety risks unaddressed.

22 luglio 2026
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Risposta di Red Rock Estate & Property Management

Dear John,
As you are aware the accounts in question relate to periods prior to our management, they are currently with the Freeholders Accountant and we are awaiting the revised corrected copies, you have been advised of this by myself recently. We take Building Safety very seriously, an FRAEW has been commissioned and this identified a number of key issues which have been acted on, a waking watch has been commenced whilst we work through the key issues of Building Safety, we are in regular contact with the Fire brigade and waiting to follow up with them once they have been to the development.
I would urge you to work with us and not against us, so these issues which predate our management can be resolved quickly and efficiently for everyone's benefit.

Valutata 5 stelle su 5

Richard Ward of Red Rock

I have been dealing with Richard Ward since we employed Red Rock as our Managing Agents, and he had been wonderful to deal with. He is always available, he listens and he is helpful whenever possible. He is a real gentleman!

6 luglio 2026
Non scritta su invito
Valutata 1 stelle su 5

Criminals

Criminals.
The lack of communication, accountability and customer service has been shocking. We spent months chasing for responses, only to be ignored. DO NOT RECOMMEND.

8 luglio 2026
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Logo di Red Rock Estate & Property Management

Risposta di Red Rock Estate & Property Management

Dear Hadleigh,
Please can you contact me, so I can understand your complaint, thanks in advance.
Adrian
property@rrpm.co.uk

Valutata 5 stelle su 5

Ania Staniszewska has been incredibly…

Ania Staniszewska has been incredibly helpful and proactive throughout my client's post-completion registration process. Her professionalism and efficiency has been unmatched.

Thank you Anis, for all your hard work and support. Glad to have worked alongside you!

29 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

Excellent service

Ania and Jane were really helpful and quick to respond relating to a management pack for a sale. It is very refreshing as a lawyer to receive such good service from a management company.

25 giugno 2026
Non scritta su invito

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