Stacy Head has been managing my account for many years and is always helpful and super fast to respond, she helps to provide any documents I need and offers really good customer service. It’s nice to... Leggi di più
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I have always found Stacy Head helpful, approachable and friendly. She is efficient and fast in helping me and putting my mind at ease. Very valuable member of the Red Rock team.
My experience with Red Rock has been positive. In particular, as I deal with the finance people, it is Stacy and Chloe that stand out as highly professional and knowledgeable. Their attitude is also t... Leggi di più
For the last 18 years rrpm has provided an exceptional service to my property and still is. I would always highly recommend them.
Dettagli dell'azienda
Scritti dall'azienda
Red Rock Estate & Property Management is a market leader offering a comprehensive estate and property management service to both the residential and commercial leasehold and freehold sector across London and the South East since 2009
Informazioni di contatto
Red Rock House, CO16 0AT, Essex, Regno Unito
- 03331235670
- enquiries@rrpm.co.uk
- www.rrpm.co.uk
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 69% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Stacy Head has been managing my account…
Stacy Head has been managing my account for many years and is always helpful and super fast to respond, she helps to provide any documents I need and offers really good customer service. It’s nice to have a personal service and be able to reach out directly. Thanks Stacy!
Stacey has been super reliable and…
Stacey has been super reliable and efficient with her timely responses via email. She is extremely helpful, willing and professional in her approach :)
Stacy Head - Friendly and helpful
I have always found Stacy Head helpful, approachable and friendly. She is efficient and fast in helping me and putting my mind at ease. Very valuable member of the Red Rock team.
For the last 18 years rrpm has provided…
For the last 18 years rrpm has provided an exceptional service to my property and still is. I would always highly recommend them.
A very satisfactory exoerience!
The very quick and helpful response we have received from two members of staff (Ania Staniszewska and Jane Messenger) plus their very friendly and professional way of dealing with us as clients has meant that we have been able to resolve our issue without any difficulty, and fir that we are very grateful to them and to the company.
My experience with Red Rock has been…
My experience with Red Rock has been positive. In particular, as I deal with the finance people, it is Stacy and Chloe that stand out as highly professional and knowledgeable. Their attitude is also top, they follow up and finish the tasks well, including being open to different solutions if that is what is called for.
Good experience so far
Good experience so far, quick communication.
Pathetic. Unprofessional
Absolutely shocking that some people have given 5 stars! I honestly doubt the genuineness.
RRPM has been 'managers' for almost a year now. The building has not been cleaned for months now. The main entrance door is left broken for weeks (and sometimes months) without repair. The intercom system is not working for months now. There's water leak in the basement car park, months and years now. And its absolutely unprofessional the way communication is handled (if at all) at RRPM. It takes weeks, sometimes months to receive a reply regarding issues raised with evidences. If this is called property 'management' then I don't know what will be 'mismanagement'!

Risposta di Red Rock Estate & Property Management
Great customer service and prompt…
Great customer service and prompt answer to my query.
Beverley Barnard was very quick and efficient in answering my query and had no issues in sign posting me to the right department.
My first experience with Red Rock…
My first experience with Red Rock started very well, especially thanks to someone I would like to appreciate, Stacy Head. Stacy is the person making the difference. Thank you.
Prompt response to my query to resolve…
Prompt response to my query to resolve the login issue. Pleased with efficient service by Tracey Povy
Been a disaster
We have had this company in our building for a year now. Total incompetence and neglect on every level. Serious issues with the accounts they sent out. Major fire and safety risks unaddressed.

Risposta di Red Rock Estate & Property Management
Richard Ward of Red Rock
I have been dealing with Richard Ward since we employed Red Rock as our Managing Agents, and he had been wonderful to deal with. He is always available, he listens and he is helpful whenever possible. He is a real gentleman!
Criminals
Criminals.
The lack of communication, accountability and customer service has been shocking. We spent months chasing for responses, only to be ignored. DO NOT RECOMMEND.

Risposta di Red Rock Estate & Property Management
Ania Staniszewska has been incredibly…
Ania Staniszewska has been incredibly helpful and proactive throughout my client's post-completion registration process. Her professionalism and efficiency has been unmatched.
Thank you Anis, for all your hard work and support. Glad to have worked alongside you!
very polite and always cheerful
very professional ,very helpful and provide useful
information
Excellent service
Ania and Jane were really helpful and quick to respond relating to a management pack for a sale. It is very refreshing as a lawyer to receive such good service from a management company.
Tracey in admin really helped me sort…
Tracey in admin really helped me sort out my log in problems, quickly and efficiently.
I wish the rest of Red Rock was as efficient and helpful as she is!
Jane Messenger was really informative…
Jane Messenger was really informative and helpful achieving what we needed in record time. Thank you.
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