Easy to use website English option for uk buyers Full selection of all types of remote controls as long as you know what frequencey your systems operates with? Shipped from France, very quickl... Leggi di più
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Scopri cosa dicono le persone
After receiving answers from other suppliers, saying that my old remote control can't be replaced any more, this company offered a solution. I ordered the device they suggested. Received it with... Leggi di più
Excellent. Fantastic price with straight forward advice on phone prior to purchase. Delivery timing as per stated (though I had to order 3 remotes instead of stated 2 to get free delivery?). Product h... Leggi di più
Product was excellent and great price. Worked as intended. Didn't realise it was being shipped from abroad so got strange messages about delivery (which I ignored) but it all happened seemlessly - o... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Remote Control Express is the leading company in online sales of remotes for garage doors and gates.
Informazioni di contatto
4,7
Eccellente
2K recensioni
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Le persone hanno visualizzato anche
Ordered a fob (I needed 8 across…
Ordered a fob (I needed 8 across different properties, but ordered only 1 to begin with after reading negative reviews)
A month later, called them to say I hadn’t received it, even though I had an email for feedback on the undelivered product. They said it’s out of stock, obsolete. Though still being advertised for sale?
So I asked for a refund. Never received it. Still trying to recover the money. Would definitely not recommend ordering from this company.
Update; I have now received a refund. So upgraded review to 2 stars due to selling item with no stock .
25 settembre 2024
Non scritta su invito
remote wont either program or clone…
remote wont either program or clone customer service is useless the girl i was talking to had not got a clue always kept saying be back as quick as i can gave me a customer support mail address that was refused as no such address
6 settembre 2024
Non scritta su invito
Risposta di Remote Control Express
Hello,
After checking, we can confirm that our department has received all the emails you sent and the photos we asked you for, and we have replied to you.
Following our exchanges, we would like to inform you that your old remote control is not available in our catalogue.
We are therefore unable to confirm the compatibility of the model you ordered, or to offer you a replacement model.
If you have not received your returns form, please email us at contact@remotecontrol-express.co.uk.
We look forward to hearing from you.
Yours faithfully.
Customer Service Remote control express
The remote is more compact than the…
The remote is more compact than the model it replaces. Does the job.
11 luglio 2024
great service
19 maggio 2024
A very easy to navigate website
A very easy to navigate website, I found the product I was looking for, great price, speedy delivery and it worked perfectly first time. Couldn’t have been happier will certainly use again.
1 marzo 2024
Appalling!
I have contacted them numerous times to say no matter how many times, we've tried to connect the two zappers we bought (even after they hadn't arrived for weeks) they didn't work. Have I heard anything back? Absolutely NOTHING! Soooo frustrating, I even called and the phone went dead after a few minutes...
Order n°4305139.
26 marzo 2024
Non scritta su invito
Risposta di Remote Control Express
Hello,
We apologise for the delay in processing your request.
Following your complaint, a message has been sent to your email address.
We look forward to hearing from you.
Yours faithfully
Remote Control Express Customer Service
Competitively priced remote control
Competitively priced remote control. Good communication.
30 dicembre 2023
Very good service
Very good service, precise instructions on how to make the remote work with my existing garage door.
12 dicembre 2023
Product exactly as described
Product exactly as described, excellent service and good price
8 dicembre 2023
Delivery was fairly prompt despite it…
Delivery was fairly prompt despite it coming from France. Appreciated the spare battery which was included.
19 novembre 2023
having a nightmare with this company…
having a nightmare with this company !!!
unless you speaking any other language other then English your screwed .....
very annoying my order is stuck in customs they don't seem to want to communicate and there's no way to refund I'm going to have to report for fraudulent activity.
ignored all emails customer service line only speak Italian or Spanish dutch n German and do not want to help AVIOD AT ALL COST just to save £10 or so
VERY POOR BUSINESS AND SERVICE
9 novembre 2023
Non scritta su invito
DON'T BUY ANYTHING HERE
I ordered a remote control 30 june 2023 !!!!!!!!
After a lot of emails asking for delivery they asked me to prove my payment with a signed document of my bank !!! After again a lot of mails I cancelled the order and asked to refund me. After again a lot of mails they told me it was refunded and I should check with my bank.
I even did all that !!!!!!!!
Until today : no delivery, no refund.
They completely ignore my mails now....
SHAME ON YOU !!!!!!!!
21/11/23 : they keep on sending fake promises !!!! Still no delivery, no refund !!!!!!!
SHAME ON YOU ONCE MORE !!!!!!
15 novembre 2023
Non scritta su invito
Risposta di Remote Control Express
Hello,
We would like to apologise once again for the delay in processing your request and confirm that our department is currently taking the necessary steps to confirm the refund of your order as soon as possible.
Please be patient.
Yours faithfully
Express remote control customer service
Hopeless customer service!
Hopeless customer service!
When I call it goes to Italy
When I ask how to refund my fobs which dont work they ignore me.
11 novembre 2023
Non scritta su invito
Risposta di Remote Control Express
Hello Sir / Madam ,
We acknowledge receipt of your complaint.
We would like to inform you that an e-mail has been sent to you regarding your request.
Yours faithfully
Express remote control customer service
Terrible experience
26th October - 2 weeks of e-mail's to their customer service (as requested) & still no reply. PLEASE HELP ME URGENTLY ... you are abysmal (google it)
*REPLY TO REMOTE CONTROL EXPRESS*
I have contacted your customer service numerous times, nobody replies on e-mail & when I phone I'm told "call back I can't speak English" ... contact me please URGENTLY
Terrible experience from the start, wouldn't allow me to apply discount (I should have realised then) ... product arrived, doesn't work, can't get a reply from anyone after many e-mails, premium phone number, just called & Italian lady said call back! I'm now left with a product I want to return but cannot .. HELP ME
24 ottobre 2023
Non scritta su invito
Risposta di Remote Control Express
Hello,
Thank you for your message. We are sorry to hear that you have encountered a problem with your order.
To resolve the problem, please contact our customer service department directly by email
Best Regards,
Customer service TE - EU Remotecontrol-Express
I ordered two remotes on line on a…
I ordered two remotes on line on a Friday and had no delivery charge from France to Ireland. The package arrived by post the following Thursday. I opened the package, followed the instructions and had both both remotes programmed within minutes.
1 settembre 2023
Non scritta su invito
Remotes worked as expected
Remotes worked as expected. Had to program using the receiver rather than the existing remotes but not a problem.
4 agosto 2023
A Company operating from FRANCE not UK
A company operating from FRANCE
Remotecontrol-express.co.uk. UK phone number is given. I thought I was dealing with a Uk company
I called the number 3 times each time a broken english spoken person answered asking me to try again in hope an english speaking person would pick up? I gave up and sent e-mail. Then communication was good
It claims 24/48 delivery
As this is a French company orders must clear customs, it took 4 days for delivery
Could not get remotes to work so had to return.
Beware of postage costs as RCE want tracking number unnecassary extra cost to customer, so to return 2 remotes costing £40 cost £10.95 to return.
Expensive exercise, Returned Friday so still waiting refund
8 agosto 2023
Non scritta su invito
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