Superb customer service. Once I was handed over by retailer, Redring/Burco were excellent. Responsive, helpful and polite. They eventually came out to resolve my issue in person. The whole experience... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Our water heater stopped working suddenly after nearly fifteen months. I contacted Zoe from Redring's Customer's Service to get some help. A series of emails were exchanged in order to find out the c... Leggi di più
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So nice to get through to speak to someone without a lot of hassle. Diane was extremely kind and helpful with our issue even though we had bought the appliance elsewhere. I have no hesitation in re... Leggi di più
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From my initial contact with Redring to my final contact I am very pleased with how it all went. My Redring Glow shower had stopped working and was still within its warranty period. The customer servi... Leggi di più
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4,7
Eccellente
109 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 50% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
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Electric shower faulty, always dripping
I have a new electric shower just under two months old. The shower continually drips after use. I called the company and they have said they can ask an engineer to attend but, there is a potential call out fee of £120 (Inc vat).
The product only cost £99...
Basically the guarantee is pointless as the potential costs are greater than the initial cost.
I might as well buy a new product
9 agosto 2022
Non scritta su invito
Extremely poor back up service
Installed two off Redring water heaters. There's been a couple of faults with both. Biggest issue is getting engineer to site. The engineer will call with no caller ID and then wont leave a phone number to call back. that's now twice they have done this because the engineer cant locate the site, although they did manage to find it in September. The fault has been reported 6 weeks ago . the service side is shocking. Certainly wont be recommending Redring to any of my other customers. Should have stuck with Zip Boilers.
6 giugno 2022
Non scritta su invito
First tap installed December 2019
First tap installed December 2019, failed after 6 months to be fair they did send a new one. Second lasted slightly longer again they sent replacement saying it was the last one. Third has stopped working now. I would be disappointed if the first one had only lasted 2 years so having had 3 stop working in that time I will be buying a kettle for £20.very disappointed
6 aprile 2022
Non scritta su invito
The Redring Reditap boiler tank to…
The Redring Reditap boiler tank to support the boiling water tap is so poor it’s unbelievable!
Boiler tap installed Aug 2019, 1st tank failed July 2020, replacement finally sourced & installed Sept 2020 & this 2nd tank has failed in Jan 2022, 16 months after initial installation!!! Replacement cost of tank alone is £300+
16 febbraio 2022
Non scritta su invito
Avoid in hard water areas.
Poor quality. Needs a lot of maintenance when used in hard water area (even with a water softener cartridge installed on the inlet) . The spare parts are usually on backnorder and are extortionate (and I mean extortionate). I recently had to buy a new overflow valve. Over £50 for a couple of bits of plastic. The tank seal has just gone, so I'd better take out a new mortgage to pay for that.
The only positive is the customer service department. They quickly diagnose your problem and can give you the right part number and where to order it from. They would be good, though. I'm sure they have had a lot of practice.
20 novembre 2021
Non scritta su invito
Helpful customer service
Shower valve failed out of warranty, called the helpline and a very helpful lady (Natasha) confirmed the diagnosis, identified the part and now it is on its way! It took all of eight minutes.
The measure of a business is mostly about how it performs when something goes wrong.
_________________________________
Update: New part arrived a few days later, quickly fitted and now we smell nice again!
30 settembre 2021
Non scritta su invito
Redring reditap 3in1 purchased in 2017…
Redring reditap 3in1 purchased in 2017 water unit failed in 2019 contacted company unhelpful and no spare water unit so whole thing needs replacing tap and all wasted 500.00 pound cost so please beware as no support from company at all so shop else where and buy a better product
14 settembre 2021
Non scritta su invito
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