RedringRecensioni 

Had a problem with a new over-sink hand-wash water heater not heating water up. Phoned the retailer who gave me the Redring number, saying they had a really good customer support service.
Redring phone answered almost immediately, by a lovely helpful woman who asked sensible questions about installation etc. After a chat with her team, they said it sounded like mine was faulty, and they would post a new one out to me. I was really pleased with this outcome.

Despite an initial issue concerning a new payment system that Redring are working on, l can honestly say that the staff l was in contact with were excellent.
Sometimes in life we forget to value staff at the forefront of business who have to deal with multiple issues and challenges.
Can l please pay special attention to three members of staff that Redring and RKW should value greatly. They are Zoe and Allison from Redring customer service and Caitlin the customer service manager.
Redring and RKW are lucky to have you .
I have been a Redring customer for over 25 years and hope to continue being one for many years to come.
Thank you for your excellent service.

I had a problem with a newly installed Redring shower following some alterations to my water supply.
I emailed for some help to identify whether it was a water flow or a shower unit problem. There was a prompt response to my query the next morning from which I was able to conclude that the water supply was at fault and that the shower unit was operating properly.

Probably the worst water heater to have ever fitted and possibly the worst support from the help line
It is like a toy from a happy meal
And asking a joker a question
All they want to do is ignore whatever your asking
Do not waste your money and time
Not worth it

Excellent customer service other companies should learn from redring how to deal with their customers,
Specially Clare and Allison who I spoke to Many thank
Mark west will not hesitate to recommend and continue
Using this company and their products

Excellent service from Allison and the team at Redding, they sorted my issue immediately, thank you

Excellent customer service, quick responses and helpful in resolving any issues.

I have a problem with a Redring Bright shower, not switching off properly, believed to be a faulty start/stop mechanism.
I emailed Redring Support, and after some initial confusion as to the length of the warranty (3 years), Zoe sent me a new front cover (with start/stop button) within a couple of days - thankyou.
Fingers crossed that this will remedy the fault.

Following an unfortunate faulty shower (not supplied by Redring)
Allison at Redring has been extremely helpful in arranging a replacement. Her excellent communication and kindness has been exemplary.

I purchased a red ring pure shower in February 2024
The shower was fine nice and hot and was fine until early November 2024 when one of the power settings broke down so lost its temp.
It came with a two year guarantee so I called the company and arranged for someone to come unfortunately there was little miscommunication and it took quite a while before I sorted it out however after speaking to Kai she was incredibly helpful I ended up being sent a new replacement item which I installed and now all is fine.
A little rocky to start but great once I got sorted.

Asked question got speeding accurate response within the hour We criticise so we should also give credit

Wish there was a minus I could put I front of the 1 , bought a handwash sensor unit for the pre school I run , wouldn't stop, got another worked for one day then stopped contacted Redding had to fill in a repair under guarantee form , proof of purchase waited for engineer , but no contacted them engineers don't mend those heaters will send you another and arrange for the engineer to fit. Replacement arrived contacted Redding no the engineers don't fit them Why are businesses so useless totally no confidence in the third heater working after having to spend £60 a time to put in and take out.

Avoid avoid

Under sink heater leaked within 6 months, customer service replies to emails approx 2 weeks each time. They failed to honor any warranty and I'm now going to take legal action.
This. Company are making sub standard units and could not care less what happens after purchase.

Appalling service. Counter top hot water boiler just out of warranty. No repair service available and couldn't care less. Don't buy from this company.

DO NOT WASTE YOUR MONEY ON THIS COMPANY, PLEASE read all reviews on this website and all are 1 star - 2.4 and that says lots
In total I’ve paid for two boiler units and new parts, Pro boil boiling tap (reditap) and both have leaked. 1st one was advised by customer service to pay for new centre part at £90 from authorised dealer by Redring and within two weeks cupboard flooded inside yet again. So then bought new boiler unit nearly £300 and 9 months later same situation and yet again advised new centre part required for the same amount of money. You do receive guarantee but unit doesn’t last that length of time and then the problems start The company know this is a problem but still persist selling the unit. Please note I descale every month so that’s not the issue.
The result don’t bother buy elsewhere pay more and get product that lasts, for myself cannot afford to buy again the cost has been too great and due to age and living on my own, but in purchasing this I believed would save on electricity in the end cost more money. Please note no cost me review has been replied too by this company (says a lot)!!!! One last thing my new kitchen cupboard from Howdens also needs replacing due to very bad water damage, if was able to add phots you would be appalled.
PLEASE DO NOT BUY

Replaced a wickes 7.5 kW shower after 4 years of constant use with a 7.5 kW Redring and its failed after less than 3months the problem is with the water flow switch not turning off

Much the same as other reviews, sadly on having a kitchen refit 3 years ago , included a Redring under sink Reditap water boiling unit. Along with a special tap required, very expensive, around £800. Plagued over the years with plastic pipe connecters leaking, however now boiler unit is leaking, obviously a seam in the water container is split.? For that kind of outlay you expect it to last longer than 3 years. Guarantee is only a year, complete waste of money, BE WARNED. Take my advice and make do with a kettle.

Our Reditap has stopped heating up light on but not heating.
If your unit is out of warranty then basically you're on your own, ours has failed to heat up, I contacted customer (NO) Support and was told its out of warranty so they won't send out or let me pay for an engineer. Stay away from this company at all costs.

4 years ago I had my kitchen refitted and thought a boiling water tap was a must, so included it.
I would not do so again, it was noisy, spluttered water, not boiling and using electricity unnecessarily.
4 years on the last 3 months or so it has leaked, drip to start with getting worse. Plumber ordered 2 spare parts (£66). Fitted and then found the tank itself had gone.
I am not throwing away more money on this vastly expensive poor piece of equipment.
A new tap is on its way and a new stylish £30 kettle arrived. Sometimes the old way is the best.
I would only be tempted again with a guarantee that reflected the massive investment in such hardware, including the labour. Otherwise no thank you, just not worth it