18 month old air fryer stopped working, but covered with guarantee. Within an elapsed time of a few hours, and actual time of of about 20 minutes of writing emails from original approach, to answer... Leggi di più
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Scopri cosa dicono le persone
My airfryer stopped working, it was under an extended warranty (a must buy) called Tower and a lovely man called Martin took my details and then emailed me with everything I needed to send. Within t... Leggi di più
L'azienda ha risposto
Joseph was extremely helpful when I called in regarding my faulty appliance. Jospeh sent over promptly the instructions of what I needed to provide. He’s been so efficient with getting back to me via... Leggi di più
L'azienda ha risposto
Absolutely awful hoover . I purchased a Tower hoover and regret every penny. The suction is horrifically bad , so bad the broken one I replaced had better suction( different brand). It barely manages... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Backed by Great British design, Tower Housewares has been the UK's #1 brand for pressure cookers, cookware, and kitchen appliances since 1912.
Informazioni di contatto
Berry Hill Road, ST4 2NL, Stoke-on-Trent, Regno Unito
- www.towerhousewares.co.uk
4,5
Eccellente
5K recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 97% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Chioma
Chioma, assisted me today with my query and she was so quick to respond to my email and so professional I highly recommend her.
11 giugno 2026
Non scritta su invito
Quick delivery. Trust this suppler
Delivery was quick and items arrived in undamaged condition. Customer service was excellent from Elle with setting up my 3 year warranty. Many thanks to you all.
11 giugno 2026
Non scritta su invito
Risposta di Tower
Hi Carol,
Thank you for your 5-star review!
We’re delighted to hear that your order arrived quickly and in perfect condition, and that Elle was able to assist you with setting up your 3-year warranty.
We really appreciate your kind feedback and are pleased you had such a positive experience with both our delivery and customer service teams.
Kind Regards,
Tanya - Customer Service Operations Manager
Absolutely marvellous customer service…
Absolutely marvellous customer service from Holly
10 giugno 2026
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Risposta di Tower
Hi Jayne,
Thank you for your 5-star review!
We’re delighted to hear that Holly provided absolutely marvellous customer service.
We really appreciate your kind feedback and will be sure to pass your comments on to Holly.
Kind Regards,
Tanya - Customer Service Operations Manager
Joseph was extremely helpful when I…
Joseph was extremely helpful when I called in regarding my faulty appliance. Jospeh sent over promptly the instructions of what I needed to provide. He’s been so efficient with getting back to me via emails and sorted my replacement successfully. His customer service has been excellent!
10 giugno 2026
Non scritta su invito
Risposta di Tower
Hi Beth,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to assist you with your faulty appliance and provide clear guidance throughout the process.
It’s great to know that his prompt communication, efficiency, and support helped ensure your replacement was arranged successfully. We really appreciate your kind feedback and will be sure to pass your comments on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Risposta di Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that you found our team very helpful.
We really appreciate you taking the time to share your feedback and are pleased you had a positive experience with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Faulty Airfryer
My airfryer stopped working, it was under an extended warranty (a must buy) called Tower and a lovely man called Martin took my details and then emailed me with everything I needed to send.
Within the hour my issue was sorted and Martin was consistent and quick with his replies. He's definitely a credit to the company.
Thank you
10 giugno 2026
Non scritta su invito
Risposta di Tower
Hi Danielle,
Thank you for your 5-star review!
We’re delighted to hear that your Air Fryer issue was resolved so quickly under your extended warranty, and that you found the process smooth and straightforward.
We’re especially pleased that Martin was able to assist you efficiently and provide consistent, prompt communication throughout.
We really appreciate your kind feedback and are pleased he is a credit to the team.
Kind Regards,
Tanya - Customer Service Operations Manager
Great customer service from Holly after…
Great customer service from Holly after my vacuum had a fault, thank you
9 maggio 2026
Non scritta su invito
Risposta di Tower
Hi Janine,
Thank you for your 5-star review!
We’re delighted to hear that Holly was able to assist you after the fault with your Vacuum Cleaner and provide great customer service.
We really appreciate your kind feedback and will be sure to pass your comments on to Holly.
Kind Regards,
Tanya - Customer Service Operations Manager
Very swift and efficient service in…
Very swift and efficient service in rectifying my order that was lost in transit. Thanks to Sara for the quick resolution and sending out new order with a different courier.
10 giugno 2026
Non scritta su invito
Risposta di Tower
Hi Francis,
Thank you for your 5-star review!
We’re delighted to hear that Sara was able to resolve the issue with your order quickly and efficiently after it was lost in transit.
We really appreciate your kind feedback and are pleased that arranging a replacement with an alternative courier helped get everything back on track.
Kind Regards,
Tanya - Customer Service Operations Manager
Diane was very helpful and managed to…
Diane was very helpful and managed to sort out my problem immediately. I would highly recommend tower for there service and Diane is a great asset to the company,
10 giugno 2026
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Risposta di Tower
Hi Maria,
Thank you for your 5-star review!
We’re delighted to hear that Diane was able to resolve your issue immediately and provide such helpful support.
We really appreciate your kind feedback and recommendation. We’ll be sure to pass your comments on to Diane, who will be pleased to know she made such a positive impression.
Kind Regards,
Tanya - Customer Service Operations Manager
Customer Services were amazing
Customer Services were amazing, my order was delivered with the box damaged and parts missing, emailed customer services and they answered straight away and resolved the issue.
9 giugno 2026
Non scritta su invito
Risposta di Tower
Hi Diane,
Thank you for your 5-star review!
We’re sorry to hear that your order arrived with a damaged box and missing parts, but we’re delighted that our Customer Service team was able to respond quickly and resolve the issue for you.
We really appreciate your kind feedback and are pleased you were happy with the support you received.
Kind Regards,
Tanya - Customer Service Operations Manager
Ellie at Tower- honesty helped me so…
Ellie at Tower- honesty helped me so easily to resolve the issue i was having- and has kindly sent me out a whole new bin- that unfortunately just stopped working- its such an awsome automatic opening bin( and the sensor had stopped doing its job)- she was extremely helpful and went that extra mile to sort out the problem quickly and easily- brilliant after-care👏 service provided from Tower- I was very impressed with the level of care! Thank you Ellie and Tower- highly recommended their products and the aftercare is excellent 👌 10/10
9 giugno 2026
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Risposta di Tower
Hi Clare,
Thank you for your 5-star review!
We’re delighted to hear that Ellie was able to help resolve the issue with your automatic Sensor Bin quickly and easily, and that a replacement was arranged for you.
It’s wonderful to know that you were impressed with the level of care and after-sales support you received. We really appreciate your kind feedback, recommendation, and 10/10 rating.
Kind Regards,
Tanya - Customer Service Operations Manager
18 month old air fryer stopped working
18 month old air fryer stopped working, but covered with guarantee. Within an elapsed time of a few hours, and actual time of of about 20 minutes of writing emails from original approach, to answering / providing information such as model number, proof of purchase, couple of photos a replacement was authorised and should be with me in about 5 days. No hassle, no quibble.
Things go wrong and it is frustrating but you cannot ask anymore from a company than Tower and their agent Joseph provided in resolving this.
Many thanks
9 giugno 2026
Non scritta su invito
Risposta di Tower
Hi Mike,
Thank you for your 5-star review!
We’re delighted to hear that your 18-month-old Air Fryer was resolved so quickly under guarantee, and that the process was smooth and hassle-free from start to finish.
We’re especially pleased that Joseph was able to assist you efficiently and authorise your replacement within such a short timeframe.
We really appreciate your kind feedback and are pleased you feel the service met your expectations.
Kind Regards,
Tanya - Customer Service Operations Manager
Joseph was very helpful
Joseph was very helpful with clear emails and prompt replies during the returns process. 5 out of 5.
9 giugno 2026
Non scritta su invito
Risposta di Tower
Hi Orla,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was helpful throughout your returns process and provided clear, prompt communication.
We really appreciate your kind feedback and are pleased you had such a positive experience.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent service - warranty claim
I purchased a new air fryer several months ago and only decided to use it yesterday, Sunday 07/06/26. I plugged the device into the socket and tried switching it on, on both occasions it tripped my RCD breaker.
I contacted Tower, via e mail at around 1830hrs, that date, as the air fryer was well within the 3 year warranty period. I received the usual automated reply, e mail stating that someone should get back to me within 48hours.
About 1245 hrs, today, 08/06/26, I received an email from Joseph - Customer Services Executive.
A couple of e mails later, the matter was brought to a satisfactory conclusion and a replacement air fryer is to be sent out to me.
Absolutely fantastic Customer Service from Tower having resolved the matter within 24 hours of me contacting them. A Special thanks to Joseph - Customer Services Executive, who was exceptionally prompt in replying to my e mails.
I have purchased many Tower products over the years and this is the first time I have had an issue with one of their products. It is very reassuring to know that that they deal with any issues very quickly.
Fantastic Customer Service.
8 giugno 2026
Non scritta su invito
Risposta di Tower
Hi Brian,
Thank you for your 5-star review!
We’re delighted to hear that the issue with your Air Fryer was resolved so quickly and that a replacement has been arranged within 24 hours of your initial contact.
We’re especially pleased that Joseph was able to support you with prompt and efficient communication throughout the process.
We really appreciate your kind feedback and your continued support of Tower products over the years.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent communication with a prompt…
Excellent communication with a prompt and informative response to all my questions.
8 giugno 2026
Non scritta su invito
Risposta di Tower
Hi James,
Thank you for your 5-star review!
We’re delighted to hear that you received excellent communication and that our team were able to respond promptly and informatively to all your questions.
We really appreciate your kind feedback.
Kind regards,
Tanya - Customer Service Operations Manager
Diane in customer service was…
Diane in customer service was fantastic, my air fryer that had suddenly stopped working a year after it had been replaced is being replaced again but with a different model. 10/10 Diane.
8 giugno 2026
Non scritta su invito
Risposta di Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Diane was able to assist you and arrange a suitable replacement for your Air Fryer.
It’s great to know you were happy with the outcome and the service provided, and we really appreciate your kind feedback.
Kind Regards,
Tanya - Customer Service Operations Manager
Handles cracked after 4months tower…
Handles cracked after 4months tower wanted nothing to do with this and told me to return it from where I bought it ignoring the fact I had a 3 year warranty with them .Basically not helpful at all
6 maggio 2026
Non scritta su invito
Risposta di Tower
Hi,
Thank you for your feedback.
We’re sorry to hear that you were disappointed with your experience.
Following your review, we reached out to request further information so that we could investigate the matter and review the warranty status of the product. Unfortunately, we did not receive a response, which meant we were unable to progress the case further.
As outlined within our warranty terms, the first 12 months of cover are provided by the retailer from whom the product was purchased. For this reason, customers experiencing an issue within this period are advised to contact the retailer directly, as they are responsible for assessing and resolving warranty claims during the initial year of ownership.
Had we received the requested information, we would have been happy to review the matter further and provide any additional guidance available.
We’re sorry you feel let down and appreciate you taking the time to share your feedback.
Kind Regards,
Tanya - Customer Service Operations Manager
Absolutely awful hoover
Absolutely awful hoover . I purchased a Tower hoover and regret every penny. The suction is horrifically bad , so bad the broken one I replaced had better suction( different brand). It barely manages light dust so forget anything more serious than that . You’ve got about five minutes before it over heats and cuts out. Now I initially thought this was a one off fault but nope - the trouble shooting actually says this is essentially normal and to allow and hour , yep that’s right an HOUR for it to cool down. Avoid this brand hoover like the plague
6 giugno 2026
Non scritta su invito
Fast efficient professional customer…
Fast efficient professional customer service.
5 giugno 2026
Non scritta su invito
Risposta di Tower
Hi Adrian,
Thank you for your 5-star review!
We’re delighted to hear that you found our customer service fast, efficient, and professional.
We really appreciate you taking the time to share your feedback.
Kind Regards,
Tanya - Customer Service Operations Manager
Fantastic customer service my rose gold…
Fantastic customer service my rose gold sensor bin stopped working. Phoned customer services spoke to Ezmie she asked me for the extended 5 year warranty ID number asked me to make a short video of the problem and email it to her,sent it at 10.59am she replied at 11.20am asked me to sign and date the bin and lid take a photograph and send it to her,sent at 3pm, she emailed me at 4.17pm to say a replacement would be with me within 3-5 days. This is the way to run customer services fantastic 10/10 well done.
5 giugno 2026
Non scritta su invito
Risposta di Tower
Hi Martin,
Thank you for your 5-star review!
We’re delighted to hear that Ezmie was able to support you so efficiently with your rose gold sensor bin and keep you updated throughout the process.
It’s great to know the issue was resolved quickly and that you were pleased with the service from start to finish. We really appreciate your kind feedback and 10/10 rating.
Kind Regards,
Tanya - Customer Service Operations Manager
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