RedringRecensioni 

Chioma was very polite and understanding on the telephone, excellent customer service skills nothing was too much trouble. Chioma explained everything to me

Problem with shower, sorted out with no fuss, excellent service from Tracy who sent a new unit, top marks

I sent them an email about a flow valve leak and they told me it was not covered by guaranty and that I should take it up with my installer. My installer has advised me to take off the hose and fit a blanking cap. I measured the drip and it was 7.4 litres per hour. On a 30 day month that would cost £16 in extra water charges.
At the moment I am using a mixer tap for my shower. That does not drip afterwards.
I am waiting for a response by the installer. A brand new unit should not fail after installation.
The product manual and the response of the company are a clear breach of 2016 Consumer rights act because there are unfair terms. They should recall all their Bright shower units and fit a redesigned control valve

My Redring water heater had a problem contacted the service they were very helpful ,gave the problem and all the information on the unit,a few days they sent a new unit under warranty,it was a real pleasure dealing with this company

Spoke to an amazing lady called Diane, she could not have been more helpful if she tried, so happy with the service, thank you very much.

When i called customer service with a question about my shower I expected to be fobbed off like so many other company's do but I must say that redoing surprised me. The technical support, understanding and attitude of the ladies that I spoke to was a pleasant surprise and I got the answers to my questions and more. Thank you ladies, your bosses should be very proud.

I contacted Redring for information regarding an older shower replacement.

Chioma kindly located the info I needed and speedily emailed it back to me.

Many thanks Chioma

Great service from holly in customer service,Sorted my issue out and arranged for replacement part to be sent out with no issues

Clare from the customer service team is an absolute credit to the Redring name!
It is quite rare in the industry to come across a person so understanding, efficient and easy to deal with. Clare did not only go above and beyond to help solve the issue with the shower in question, she also stayed in contact throughout with updates, can only say what a pleasure hope she gets the recognition she thoroughly deserves

clare was my contact she was easy to talk to and offered good advice along with there engineers

Outstanding customer service and support.
I encountered an issue with my Powerstream water heater, which was promptly, kindly and efficiently handled by Allison. A replacement was dispatched within a few days.
Highly recommended!!

Claire was the contact advisor, very easy to talk with, and showed empathy. She was able to hear my description of the issue and immediately suggest a possible explanation. At my request she emailed me a list of engineers, which I hope will be useful.

Handled my enquiry professionally and I received the answer I needed within 24 hrs. Thank you.

On contacting the UK call centre to report to a problem with a redring shower .The call handler Allison trouble shot the problem with the help of an engineer and dispatched the replacement part immediately the part was received in 48 hours and installed the shower is back working and all on a bank holiday weekend.
First class customer service

Big thanks to Allison who sorted out an issue my mother in law had with her shower - excellent customer service

Thank you so much Diane for your help getting my shower problem sorted. You were amazing and very supportive throughout and I am ever so grateful. Thanks

Thank you to Diane who worked tirelessly to acknowledge a problem and fulfill a current warranty. Diane had a very professional, friendly approach. It took a while to sort but is now finalized.

I was very impressed with the service I got from Claire at Redring. I'm elderly and was agitated and she put me at my ease and explained exactly what I had to do and followed it up eith an email with instructions. She went through the terms and conditions with me and I could agree to them on the phone rather than having to do it on line. (Which I dislike). All in all a pleasant experience.

Excellent service from Holly. On line form completed, service engineer phoned next day and turned up following morning at 8.30am to fix problem....now that service

The Customer Service Representatives are very polite and certainly try and help with initial technical/diagnostic matters. However, there appears to be zero proactive follow-up with Customers and trying to deal with a single representative for continuity is nigh on impossible.

Furthermore, there seems to be a huge disconnect between Customer Service and the Warehouse Team once an order is placed. 'Chasing up' my order required eMails between departments, and hence further delays, rather than a simple phone call.

It has taken 8 days to confirm that my order is finally on it's way to the courier. 8 days and it hasn't even reached the Courier's Depot yet! I could have walked there and collected it in that time.

I had to eMail my details in the first instance to start the order process.
There's no online order screen/form to complete. I then had to send multiple eMails and wait 48 hrs to receive the 'payment' link. I was told upon placing an order that I would receive a confirmation eMail. I received nothing. I asked for an eMail confirming the order/receipt for payment. I received nothing.

I have called at least once on each intervening day to try and get confirmation that my order was even being processed. As usual the representative that took my call was very polite but hopelessly uninformed and unable to offer a good explanation why things were taking so long.

It has been the most stressful and fraught ordering process I have ever used. It's simply a Joke - and a very bad one.

In this age of online ordering and same day dispatch of goods, whatever is actually 'going on' at Redring is an absolute parody of efficient and effective Customer Service. As someone who used to work in Customer Service, this is a shocking state of affairs. Whoever agreed this disjointed process at Redring should be fired for incompetancy.

If I could have given Zero Stars, I would have...